Avaya 1400 Series User Manual
Size:
1.07 Mb
Download

Avaya 1400 Series Digital Deskphone User Guide for Avaya AuraCommunication Manager

16-603151Issue 2 September 2010

© 2010 Avaya Inc.

All Rights Reserved.

Notice

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Full legal page information

For full support, please see the complete document, Avaya Support Notices for Hardware Documentation, document number03–600759.

To locate this document on our Web site, simply go to http:// www.avaya.com/support and search for the document number in the search box.

Note

Using a cell, mobile, or GSM phone, or a two-wayradio in close proximity to an Avaya IP telephone might cause interference.

During a power surge, EFT or ESD, calls may be dropped. After a power surge, EFT or ESD, it is normal for the phone to restart.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya.

Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them.

Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support. Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada, the warranty is provided to you by said Avaya reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES

NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN

AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE

RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE.

BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING,

DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”),

AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. “Designated

Processor” means a single stand-alonecomputing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether asstand-aloneproducts orpre-installedon Hardware. “Hardware” means the standard hardware originally sold by Avaya and ultimately utilized by End User.

License types

Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Shrinkwrap License (SR). With respect to Software that contains elements provided by third party suppliers, End User may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as “shrinkwrap” or “clickwrap” license accompanying or applicable to the Software (“Shrinkwrap License”). The text of the Shrinkwrap License will be available from Avaya upon End User’s request (see “Third-partyComponents” for more information).

Copyright

Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation(s) and Product(s) provided by Avaya. All content on this site, the documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil, offense under the applicable law.

Third-partycomponents

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Components”), which may contain terms that expand or limit rights to use certain portions of the Product (“Third Party Terms”). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the

Third Party Terms that apply to them is available on the Avaya Support Web site: http://www.avaya.com/support/Copyright/.

Preventing toll fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with

2 Avaya 1400 Series Digital Deskphone User Guide

September 2010

your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll

Fraud Intervention Hotline at +1-800-643-2353for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site:http://www.avaya.com/support/. Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: securityalerts@avaya.com.

Trademarks

All other trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support

Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121in the United States. For additional support telephone numbers, see the Avaya Web site:http://www.avaya.com/ support

Avaya 1400 Series Digital Deskphone User Guide

September 2010 3

4 Avaya 1400 Series Digital Deskphone User Guide

September 2010

Contents

 

Chapter 1: Introduction to the 1400 Series Digital Deskphones

...........................................7

Overview of phone buttons and features..........................................................................................................

7

LEDs...............................................................................................................................................................

10

Scrolling and navigation..................................................................................................................................

11

Paper labels.....................................................................................................................................................

11

Chapter 2: Making calls..........................................................................................................

13

Making a call...................................................................................................................................................

13

Redialing a number.........................................................................................................................................

13

Calling a person from the contacts list............................................................................................................

13

Calling a person from the call log....................................................................................................................

14

Chapter 3: Handling calls.......................................................................................................

15

Answering a call..............................................................................................................................................

15

Sending an incoming call directly to voice mail...............................................................................................

15

Muting a call....................................................................................................................................................

16

Putting a call on hold.......................................................................................................................................

16

Transferring a call............................................................................................................................................

16

Chapter 4: Conference calls...................................................................................................

19

Making a conference call................................................................................................................................

19

Adding a person on hold to a conference call.................................................................................................

19

Putting a conference call on hold....................................................................................................................

20

Dropping the last person added to a conference call......................................................................................

20

Chapter 5: Getting your messages........................................................................................

21

Logging into your voice mail............................................................................................................................

21

Chapter 6: Bridged call appearances....................................................................................

23

Answering a call on a bridged call appearance...............................................................................................

23

Joining a call on a bridged call appearance....................................................................................................

23

Making an outgoing call on a bridged call appearance...................................................................................

24

Chapter 7: Contacts................................................................................................................

25

Viewing contact details....................................................................................................................................

25

Adding a new contact......................................................................................................................................

25

Editing a contact..............................................................................................................................................

26

Deleting a contact...........................................................................................................................................

27

Adding an entry from the call to your contacts list...........................................................................................

27

Chapter 8: Call log...................................................................................................................

29

Viewing the Call Log........................................................................................................................................

29

Viewing call log details....................................................................................................................................

29

Adding an entry from the call to your contacts list...........................................................................................

30

Removing an entry from the call log................................................................................................................

30

Clearing all entries from the call log................................................................................................................

30

Turning call logging on or off...........................................................................................................................

31

Chapter 9: Advanced telephone features..............................................................................

33

Avaya 1400 Series Digital Deskphone User Guide

September 2010 5

Forwarding a call.............................................................................................................................................

33

Send all calls...................................................................................................................................................

33

Calling a person from the corporate directory.................................................................................................

34

Activating Extension to Cellular (EC500)........................................................................................................

34

Chapter 10: Avaya menu.........................................................................................................

35

Adjusting the brightness or contrast of the display..........................................................................................

35

Changing the ring pattern................................................................................................................................

36

Turning button click sounds on and off............................................................................................................

36

Turning error tones on or off............................................................................................................................

37

Turning visual alerting on or off.......................................................................................................................

37

Turning audible alerting on or off.....................................................................................................................

37

Setting the audio path.....................................................................................................................................

38

Setting the phone behavior when making a call from your contacts list..........................................................

38

Setting the phone screen behavior.................................................................................................................

39

Turning remote headset on or off....................................................................................................................

39

Changing the language...................................................................................................................................

40

Setting audio levels on the handset, headset, and speaker............................................................................

40

Verifying telephone operation..........................................................................................................................

41

Erasing personalized settings.........................................................................................................................

42

Chapter 11: DBM32 button module........................................................................................

45

Answering a call..............................................................................................................................................

46

Making a call using an abbreviated dial button...............................................................................................

46

Accessing features..........................................................................................................................................

46

Index.........................................................................................................................................

49

6 Avaya 1400 Series Digital Deskphone User Guide

September 2010