Avaya 1400 Series User Manual

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Avaya 1400 Series Digital Deskphone User Guide for Avaya AuraCommunication Manager

16-603151Issue 2 September 2010

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During a power surge, EFT or ESD, calls may be dropped. After a power surge, EFT or ESD, it is normal for the phone to restart.

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“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with

2 Avaya 1400 Series Digital Deskphone User Guide

September 2010

your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

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Avaya 1400 Series Digital Deskphone User Guide

September 2010 3

4 Avaya 1400 Series Digital Deskphone User Guide

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Contents

 

Chapter 1: Introduction to the 1400 Series Digital Deskphones

...........................................7

Overview of phone buttons and features..........................................................................................................

7

LEDs...............................................................................................................................................................

10

Scrolling and navigation..................................................................................................................................

11

Paper labels.....................................................................................................................................................

11

Chapter 2: Making calls..........................................................................................................

13

Making a call...................................................................................................................................................

13

Redialing a number.........................................................................................................................................

13

Calling a person from the contacts list............................................................................................................

13

Calling a person from the call log....................................................................................................................

14

Chapter 3: Handling calls.......................................................................................................

15

Answering a call..............................................................................................................................................

15

Sending an incoming call directly to voice mail...............................................................................................

15

Muting a call....................................................................................................................................................

16

Putting a call on hold.......................................................................................................................................

16

Transferring a call............................................................................................................................................

16

Chapter 4: Conference calls...................................................................................................

19

Making a conference call................................................................................................................................

19

Adding a person on hold to a conference call.................................................................................................

19

Putting a conference call on hold....................................................................................................................

20

Dropping the last person added to a conference call......................................................................................

20

Chapter 5: Getting your messages........................................................................................

21

Logging into your voice mail............................................................................................................................

21

Chapter 6: Bridged call appearances....................................................................................

23

Answering a call on a bridged call appearance...............................................................................................

23

Joining a call on a bridged call appearance....................................................................................................

23

Making an outgoing call on a bridged call appearance...................................................................................

24

Chapter 7: Contacts................................................................................................................

25

Viewing contact details....................................................................................................................................

25

Adding a new contact......................................................................................................................................

25

Editing a contact..............................................................................................................................................

26

Deleting a contact...........................................................................................................................................

27

Adding an entry from the call to your contacts list...........................................................................................

27

Chapter 8: Call log...................................................................................................................

29

Viewing the Call Log........................................................................................................................................

29

Viewing call log details....................................................................................................................................

29

Adding an entry from the call to your contacts list...........................................................................................

30

Removing an entry from the call log................................................................................................................

30

Clearing all entries from the call log................................................................................................................

30

Turning call logging on or off...........................................................................................................................

31

Chapter 9: Advanced telephone features..............................................................................

33

Avaya 1400 Series Digital Deskphone User Guide

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Forwarding a call.............................................................................................................................................

33

Send all calls...................................................................................................................................................

33

Calling a person from the corporate directory.................................................................................................

34

Activating Extension to Cellular (EC500)........................................................................................................

34

Chapter 10: Avaya menu.........................................................................................................

35

Adjusting the brightness or contrast of the display..........................................................................................

35

Changing the ring pattern................................................................................................................................

36

Turning button click sounds on and off............................................................................................................

36

Turning error tones on or off............................................................................................................................

37

Turning visual alerting on or off.......................................................................................................................

37

Turning audible alerting on or off.....................................................................................................................

37

Setting the audio path.....................................................................................................................................

38

Setting the phone behavior when making a call from your contacts list..........................................................

38

Setting the phone screen behavior.................................................................................................................

39

Turning remote headset on or off....................................................................................................................

39

Changing the language...................................................................................................................................

40

Setting audio levels on the handset, headset, and speaker............................................................................

40

Verifying telephone operation..........................................................................................................................

41

Erasing personalized settings.........................................................................................................................

42

Chapter 11: DBM32 button module........................................................................................

45

Answering a call..............................................................................................................................................

46

Making a call using an abbreviated dial button...............................................................................................

46

Accessing features..........................................................................................................................................

46

Index.........................................................................................................................................

49

6 Avaya 1400 Series Digital Deskphone User Guide

September 2010

Chapter 1: Introduction to the 1400 Series Digital Deskphones

This user guide is written for the 1408 and 1416 Digital Deskphones.These deskphones put convenient features and capabilities at your fingertips, including a phone screen to view and manage your calls, a contacts list, a call log, a menu of options and settings to customize your phone, and access to your voice mail.

Not all features described in this user guide may be available on your telephone. If you find that a feature is not available, contact your system administrator.

Overview of phone buttons and features

Avaya 1408 Digital Deskphone

Avaya 1400 Series Digital Deskphone User Guide

September 2010 7

Introduction to the 1400 Series Digital Deskphones

Avaya 1416 Digital Deskphone

No.

Name

Description

1

Message Waiting

An illuminated red light in the upper-rightcorner of your

 

Indicator

phone indicates you have voicemail messages waiting. If

 

 

Visual Alerting is enabled, this light flashes when you

 

 

receive an incoming call. In addition to the Message Waiting

 

 

Indicator, the Message button is also illuminated when you

 

 

have voice mail messages waiting,

 

 

 

2

Phone Display

There are 3 (1408) or 4 (1416) lines in the phone display.

 

 

When the phone is idle, the top line shows the number of

 

 

missed calls. The top line also shows the primary extension

 

 

and the time and date as well as any system messages.

 

 

The middle line (1408) or middle two lines (1416) display

 

 

application-specificinformation. The bottom line displays

 

 

the softkey labels.

 

 

 

3

Softkeys

Press the softkeys to select the softkey labels. The softkey

 

 

labels show you the action that each softkey produces. The

 

 

labels and the actions vary depending on the object that is

 

 

selected.

 

 

 

4

OK

Press the OK button for a shortcut to an action. For

 

 

example, when you select a call log entry, pressing the OK

 

 

button dials the number.

 

 

 

5

Phone/Exit

Press the Phone/Exit button to view and manage your

 

 

calls. For example, if you are viewing a menu, pressing the

 

 

Phone/Exit button switches the phone display back to the

 

 

home screen.

 

 

 

8 Avaya 1400 Series Digital Deskphone User Guide

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Overview of phone buttons and features

No.

Name

Description

6

Feature Buttons and

There are 8 (1408) or 16 (1416) buttons that can be

 

Call Appearance

programmed as either call appearance buttons or feature

 

Buttons

buttons. Press a call appearance button to make or answer

 

 

a call or resume a call on hold. Press a labeled feature

 

 

button to enable or disable that feature. The feature buttons

 

 

provide access to the Avaya call management system

 

 

features that have been administered for your extension.

 

 

The green LED next to each feature button indicates if the

 

 

feature is currently on or off. If the light is on, the feature is

 

 

on. For more information about the feature buttons, see

 

 

Advanced telephone features on page 33.

 

 

 

7

Hold

Press the Hold button to put the active call on hold.

 

 

 

8

Conference

Press the Conference button to add another party to an

 

 

existing call.

 

 

 

9

Transfer

Press the Transfer button to transfer a call to another

 

 

number.

 

 

 

10

Drop

Press the Drop button to drop the active call. While on a

 

 

conference call, press the Drop button to drop the last

 

 

person added to the conference call. See Dropping the last

 

 

person added to a conference call on page 20 for more

 

 

information.

 

 

 

11

Microphone

The omnidirectional microphone sends and receives

 

 

signals from all directions.

 

 

 

12

Headset

Press the Headset button to use the headset if it is

 

 

connected. Only HIC headset cords are compatible with

 

 

your phone.

 

 

 

13

Volume

Press + or- on theVolume button while active on the

 

 

handset, headset or speaker to adjust the volume. To adjust

 

 

the volume of the ringer, press + or- on the volume button

 

 

while the handset, headset, and speaker are active.

 

 

 

14

Mute

Press the Mute button to mute a call in progress. To take a

 

 

call off mute, press Mute again.

 

 

 

15

Speaker

Press the Speaker button to use the speakerphone. To take

 

 

a call off speakerphone, lift the handset or press the

 

 

Headset button.

 

 

 

16

Redial

Press the Redial button to dial the last number you dialed.

 

 

 

17

Call Log

Press the Call Log button to view a list of all, answered,

 

 

unanswered, and outgoing calls. If there are bridged call

 

 

appearances configured on your telephone, you are also

 

 

able to view a list of bridged calls.

 

 

 

18

Contacts

Press the Contacts button to view the entries in your

 

 

contact list.

 

 

 

Avaya 1400 Series Digital Deskphone User Guide

September 2010 9

Introduction to the 1400 Series Digital Deskphones

No.

Name

Description

19

Avaya Menu

Press the A button to access the Avaya menu. The Avaya

 

 

menu provides options that allow you to perform tasks such

 

 

as customize telephone settings, configure call logging,

 

 

select the display language, and verify telephone operation.

 

 

 

20

Message

Press the Message button to connect directly to your voice

 

 

mail system. This button is illuminated when you have voice

 

 

mail messages waiting.

 

 

 

21

Navigation Arrows

Press the up and down navigation arrows to scroll through

 

 

lists. Press the right and left navigation arrows to navigate

 

 

between different views of an application, to move the

 

 

cursor during text input, or to turn an option on or off.

 

 

 

LEDs

Each call appearance button and feature button has two LEDs, one green and one red, to indicate the status of the call appearance or feature. The status is identified by whether the LED is on, off, or blinking as described in the following tables.

Table 1: Call appearance button LEDs

LED

Description

Steady green

Call appearance is active.

 

 

Slow blinking green

Call appearance is ringing.

 

 

Fast blinking green

Call appearance is on hold.

 

 

Very fast blinking green

Conference or Transfer is pending.

 

 

Steady red

Call appearance is selected and will be used when you go off-

 

hook. It remains steady red while you use the call appearance.

 

 

Off

Call appearance is available.

 

 

Table 2: Feature button LEDs

LED

Description

Steady green

Feature is active.

 

 

Blinking green

Feature is pending (request is being processed and not

 

immediately available).

 

 

Blinking red

Feature is shown on the phone display.

 

 

Off

Feature is not active.

 

 

10 Avaya 1400 Series Digital Deskphone User Guide

September 2010