Avaya 1220 User Manual
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Avaya 1220 IP Deskphone

User Guide

Avaya Communication Server 1000

Document Status: Standard

Document Version: 06.01

Part Code: NN43141-101

Date: October 2010

© 2010 Avaya Inc. All Rights Reserved.

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/ support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/ LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

Copyright

Except where expressly stated otherwise, no use should be made of the Documentation(s) and Product(s) provided by Avaya. All content in this documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

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Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121in the United States. For additional support telephone numbers, see the Avaya Web site:http://www.avaya.com/support

 

Contents

Contents

 

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . 9

Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . 10

Regulatory and safety information . . . . . . . . . . . . . . . . . . . 13

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 20

Customer service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using your Avaya 1220 IP Deskphone . . . . . . . . . . . . . . . . 25

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Avaya 1220 IP Deskphone controls . . . . . . . . . . . . . . . . . . . . 26 Avaya 1220 IP Deskphone display . . . . . . . . . . . . . . . . . . . . . 32 License notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 33 Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 34

Installing your Avaya 1220 IP Deskphone . . . . . . . . . . . . . 35

Attaching the foot stand (optional) . . . . . . . . . . . . . . . . . . . . . 37 Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Connecting the headset (optional) . . . . . . . . . . . . . . . . . . . . . 38 Connecting the power (optional) . . . . . . . . . . . . . . . . . . . . . . . 38 Connecting the LAN Ethernet cable . . . . . . . . . . . . . . . . . . . . 39 Connecting the PC Ethernet cable . . . . . . . . . . . . . . . . . . . . . 40 Wall-mounting the Avaya 1220 IP Deskphone (optional) . . . . 40

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Adjusting volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

3

Contents

Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 45 Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Configuring a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 48 Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 49 Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . . . 49 Viewing Avaya 1220 IP Deskphone information . . . . . . . . . . . 50 Performing diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Configuring Call Log Options . . . . . . . . . . . . . . . . . . . . . . . . . 52 Selecting a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . . . . . 59 Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . . . . . 60 Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Configuring the name display format . . . . . . . . . . . . . . . . . . . 62 Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Managing your Station Control Password . . . . . . . . . . . . . . .

67

Configuring an Electronic Lock on your

 

Avaya 1220 IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . . . .

69

Customizing the Personal Directory . . . . . . . . . . . . . . . . . . . .

71

Configuring the Local Tools menu . . . . . . . . . . . . . . . . . . . . .

76

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

81

Operating your Avaya 1220 IP Deskphone . . . . . . . . . . . .

87

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Managing calls while not on a call . . . . . . . . . . . . . . . . . . . . 107 Managing calls during a call . . . . . . . . . . . . . . . . . . . . . . . . . 110

4

Contents

Managing calls while away from your desk . . . . . . . . . . . . . 118 Managing multiparty calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . 129 Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Paging Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Call Override Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Using Centrex Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Miscellaneous call features . . . . . . . . . . . . . . . . . . . . . . . . . 147

Troubleshooting Your Avaya 1220 IP Deskphone . . . . . . 156

Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Flexible Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Avaya 1200 Series Expansion Module . . . . . . . . . . . . . . . 161

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Keys and descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Services and Telephone Options menus . . . . . . . . . . . . . . . 167

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

169

Third Party Terms for UNIStim sw releases

 

4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . .

169

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . .

189

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

197

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Contents

6