Avaya 1200 User Manual

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Making a call

To end a handsfree call:

Press the Goodbye key

To mute a handsfree call:

1.Press the Mute key. The LED indicator lights.

2.Press the Mute key again to return to atwo-wayhandsfree conversation.

To switch from the handsfree to handset mode:

Lift the handset.

To switch from the handset mode to handsfree mode:

1.Press the Handsfree key.

The LED indicator lights with a solid red light.

2. Replace the handset.

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Making a call

To use a headset:

1.Connect the headset to the headset jack or the handset jack.

2.Press the Headset key. The LED indicator lights.

3.Press the Goodbye key or press the button on the wireless headset, if equipped, to release a call.

To switch from handsfree to headset:

1.Press the Headset key. The LED indicator lights.

Making a call using redial

Automatically redial the last telephone number that you dialed.

To make a call using redial:

1.Redial the last number called by using one of the following methods:

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Making a call

 

 

 

Redial

— Press the Redial sofkey to

 

 

immediately initiate the call.

 

 

Note: TheRedial context-sensitivesoft

 

 

key only appears if a number or address

 

 

was previously entered.

OR

 

Feature

— Press the Feature soft key.

— Press the 5 on the key pad.

Enter — Press theEnter key, located in the center of the navigation key, to initiate the call.

Making an intercom call

To make a call using the intercom:

Feature

1. Press the Feature soft key.

 

 

 

 

IAuto

2. Press the IAuto soft key.

 

The screen displays Voice/Auto IC?.

 

 

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Making a call

Yes

3.

Press the Yes soft key.

 

 

The deskphone displays the following

 

 

 

 

prompt: Voice/Auto IC:>

 

 

 

4.

Enter the extension number you wish to

 

 

call.

Done

5.

Press the Done soft key.

 

 

 

 

 

 

 

Making paging calls

To make a call using paging:

Feature

1. Press the Feature soft key.

GrpPg

2. Press the GrpPg soft key.

 

The screen displays the message Page

 

 

group?

 

Yes

3. Press the Yes soft key.

 

The deskphone displays the following

 

 

prompt: GrpPg:>

 

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Making a call

4.Enter the number (or group number) that you wish to page.

Done

5. Press the Done soft key.

Making a call using automatic callback

You can set an automatic callback for a user that you have called but who has not answered. When the user next ends a call, the telephone system will call you and when you answer, will automatically make a call to the user.

To make a call using automatic callback:

Feature

1. Press the Feature soft key.

AutoCB

2. Press the AutCB soft key.

 

The screen displays Automatic

 

 

Callback?

 

Yes

3. Press the Yes soft key.

 

The screen displays the confirmation

 

 

message Activation OK.

 

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Making a call

To deactivate automatic callback:

Feature

1. Press the Feature soft key.

AutoCB

2. Press the AutCB soft key.

 

The screen displays Automatic

 

 

Callback?

 

Yes

3. Press the Yes soft key to toggle the

 

setting.

 

 

The screen displays the confirmation

 

 

message Deactivation OK.

Joining a conference call

You can use the Conference Meet Me feature to join a specific conference call.

To join a conference call:

Feature

1. Press the Feature soft key.

 

 

CnfMM

2. Press the CnfMM soft key.

 

The screen displays Conference

 

Meet Me?

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Making a call

Yes

3. Press the Yes soft key.

The deskphone displays the following prompt: Conference ID:>

4. Using the key pad, enter the ID number

 

of the conference you wish to join. The

 

conference ID is from 1-10digits in

 

length.

 

Note: Ad hoc conferences are assigned

 

IDs starting at 100. Use numbers outside

 

of this range for the Meet Me

 

conferences.

Done

5. Press the Done soft key.

 

The deskphone displays the following

 

 

confirmation message: To:

 

 

Conference <#>.

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Receiving a call

Receiving a call

When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen.

Caller identification

When you receive an incoming SIP call, the Caller ID information appears on the LCD screen. When you receive a call from a contact that is entered in the IP Deskphone Address Book, the caller information appears as it is in the Address Book.

You can restrict the information displayed for incoming calls or for calls you make. For more information, see “Configuring privacy settings” on page 160.

This chapter contains information about the following topics:

“Answering an incoming call” on page 88.

“Ignoring an incoming call” on page 89.

“Configuring Do Not Disturb” on page 90

“Setting an interval for after-call work” on page 92

“Receiving intercom calls” on page 93.

“Receiving paging calls” on page 93.

“Receiving calls to a pickup group” on page 94

“Receiving voice mail” on page 96

“Forwarding calls to another number” on page 98

Answering an incoming call

When you can answer an incoming call, you can choose one of four methods.

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Receiving a call

To answer an incoming call:

1. Choose one of the following:

Answer

— Press the Answer context-sensitive

 

 

soft key that activates a Handsfree

 

call.

 

— Lift the handset.

 

— Press the Headset fixed key.

 

— Press the Handsfree fixed key.

Ignoring an incoming call

You can terminate an incoming call alert without answering the call or sending a Decline Call reason by pressing the Ignore context-sensitivesoft key or by pressing theGoodbye fixed key. The caller continues to hear the ringing tone but is unaware that you are ignoring the call.

You can set the Call Ignore feature to either Local or Network. When Call Ignore is set to Local, only that IP Deskphone is affected, and it stops ringing when you press the Ignore context-sensitivesoft key. When Call Ignore is set to Network and you press theIgnore context-sensitivesoft key, the IP Deskphone stops ringing, and a message is sent to the network indicating that you are busy at all SIP IP Deskphones you are logged on to, and that server should stop trying to contact you.

To set the Ignore feature to Local or Network press the Prefs contextsensitive soft key, selectFeature Options, and then selectCall Ignore Action from the menu. Press theChange context-sensitivekey to change the Call Ignore setting to either Call Ignore: Local, or Call Ignore: Network.

Note: When you are on active call and you receive an incoming call, do not press theGoodbye fixed key to ignore an incoming call. If you press theGoodbye fixed key, the current call disconnects. Press theIgnore context-sensitivesoft key to ignore the incoming call.

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Receiving a call

To ignore an incoming call:

Prefs

1. Press the Prefs context-sensitivesoft

 

key, select Feature Options, and then

 

select Call Ignore Actionfrom the

 

menu.

Change

2. Press the Change context-sensitivekey

 

to change the Call Ignore setting to

 

either Call Ignore: Local or Call Ignore:

 

Network

 

3. To terminate an incoming call alert and

Ignore

ignore the incoming call, do one of the

following:

 

— Press the Ignore context-sensitive

 

soft key to terminate an incoming

 

call.

 

— Press the Goodbye fixed key when

 

you are not on an active call.

Configuring Do Not Disturb

You can use the Do Not Disturb feature to prevent incoming calls.

To prevent an incoming call:

Feature

1. Press the Feature soft key.

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