Avaya 1200 User Manual

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While on an active call

While on an active call

You can use the following features during an active call:

“Making a new call” on page 131

“Call Waiting” on page 132

“Placing a call On Hold” on page 133

“Using call conferencing” on page 139

“Transferring a call” on page 141

“Using the Call Park feature” on page 144

“Using account codes” on page 146

“Recording a call” on page 147

You can use the Action context-sensitivesoft key to perform the following actions with an active call:

1.New Call—tobegin a new call while other calls are on hold.

2.Transfer Call—totransfer the call to another phone number or SIP address.

Making a new call

You can initiate a new call during a current call. If you do not place the current call on hold first, the IP Deskphone automatically places the current call on hold when you initiate a new call. You can initiate a new call by using any of the following methods:

“Initiating a call using the active call context-sensitive soft key menu” on page 132

“Initiating a call from the Address Book” on page 107

“Initiating a call from the Call Inbox” on page 128

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While on an active call

Initiating a call using the active call contextsensitive soft key menu

You can initiate a call using the active call context-sensitivesoft key menu.

To initiate a call using the active call context-sensitivesoft key menu:

More…

1. Choose one of the following:

 

— While on a call, press the More…

NewCall

context-sensitivesoft key, and then

the NewCall context-sensitivesoft

 

key.

 

The IP Deskphone produces a dial tone.

 

2. Choose one of the following:

 

— Use the dial pad to dial the number

 

or SIP address.

 

Note: This places the current call on

 

hold, if it is not already on hold, and you

 

can continue to initiate the call as

 

normally.

Back

— Press the Back context-sensitive

 

 

soft key to return to the in-call

 

screen.

Call Waiting

While you are on an active call and you receive an incoming call. You are notified of an incoming call by a message on the LCD screen and a notifying beep. Answering the new call places the active call on hold you can also redirect the new call, decline the new call, transfer the new call, or ignore the new call. For more information, see “Receiving a call” on page 88.

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While on an active call

Placing a call On Hold

Use the Hold feature when you are talking to one contact and want to perform another action, such as answer a new incoming call, transfer a call, or initiate a new call. You can have a number of calls on hold at the same time.

To place a call on hold:

1.Press the Hold fixed key.

The LCD on hold icon flashes beside the line on hold.

To retrieve a call on hold:

chad

1. To retrieve a call on hold do one of the

following:

Press the Line feature key beside the flashing LCD indicator.

— Press the Hold fixed key.

Multiple calls On Hold

When you have more than one call on hold, use the navigation key to highlight a call on the LCD screen. You can perform an action with that call by using the context-sensitivesoft keys on theIn-callmenu list. Thecontext-sensitivesoft keys displayed vary depending on the type of call that is currently selected. For example, a held call has theActivate context-sensitivesoft key instead of theAudio context-sensitivesoft key.

When you highlight a call that is not active, you can retrieve the call from on hold and make it active by pressing the Activate context-sensitivesoft key.

Multiple calls In-callmode

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While on an active call

When the IP Deskphone has multiple calls connected at the same time, you can access menu items.

Context-sensitivesoft keys for the multiple callsIn-calldisplay screen

NewCall

Audio/Actvate

Press NewCall context-sensitivesoft key to obtain a dial tone to place another call. TheNewCall context-sensitivesoft key is used to make a conference call. This key behaves like theConf context-sensitivesoft key.

Press the Audio context-sensitivesoft key to change the audio settings or the current active call.

The Actvate context-sensitivesoft key appears when the highlighted call is not the selected call.

Press the Actvate context-sensitivesoft key to place the current call on hold and activate the call you want to connect to.

This context-sensitivesoft key is also used to retrieve calls parked against the user.

Note: TheActvate context-sensitivesoft key never appears at the same time as theAudio context-sensitivesoft key

134

 

 

While on an active call

 

 

 

more…

Press the more… context-sensitivesoft key

 

 

to select a new menu list of context-sensitive

 

 

soft keys.

 

 

When you press the more… context-

 

 

sensitive soft key, a different selection of

 

 

context-sensitivesoft keys appears.

 

 

• If you press the more… context-

 

 

sensitive soft key once from the first

 

 

menu list, you access the following

 

 

context-sensitivesoft keys:

 

 

[Trnsfer] [more...]

 

 

• If you press the more… context-

 

 

sensitive soft key from the first menu list

 

 

twice, you access the following context-

 

 

sensitive soft keys:

 

 

[Prefs] [more…]

 

 

• If you press the more… context-

 

 

sensitive soft key from the first menu list

 

 

three times, you return to the first menu

 

 

list with the following context-sensitive

 

 

soft keys.

 

 

[NewCall] [Audio] [more…]

When you press the more.… context-sensitivesoft key for the first time, the followingcontext-sensitivesoft keys appear on the menu list.

Trnsfer

Press the Trnsfer context-sensitivesoft key

 

to transfer the current call.

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While on an active call

more…

Press the more… context-sensitivesoft key

 

to select a new menu list of context-sensitive

 

soft keys.

 

The next available menu list contains the

 

following context-sensitivesoft keys:

 

[Conf] [Prefs] [more…]

When you press the more… context-sensitivesoft key for the second time, the followingcontext-sensitivesoft keys appear on the menu list.

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While on an active call

 

 

 

Prefs

Press the Prefs context-sensitivesoft key to

 

 

display the Preferences menu.

 

 

The menu items include the following:

 

 

1. Display—useto adjust the display

 

 

settings of the LCD screen.

 

 

2. Audio—useto adjust tones and volume

 

 

settings.

 

 

3. Feature Options—useto configure the

 

 

following:

 

 

Call Ignore Action

 

 

Call Fwd Notification

 

 

— Answer Mode Settings appear when

 

 

 

the Auto Answer Mode is enabled on

 

 

 

the IP Deskphone.

 

 

4. Language—useto change the interface

 

 

language.

 

 

5. Misc Options—useto access the

 

 

following options:

 

 

Alpha Dialing

 

 

Search Method

 

 

Incoming Privacy

 

 

Outgoing Privacy

 

 

Hold Mode: Private

 

 

Time

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While on an active call

Prefs

6. Network—useto access the following:

 

Server Settings

 

Device Settings

 

Diagnostics

 

Disable screensaver

 

Licensing

 

Lock

 

7. User Settings—useto modify the

 

following:

 

Call Settings

more…

Press the more… context-sensitivesoft key

 

to return to the first menu list of context-

 

sensitive soft keys.

The next available menu list contains the following context-sensitivesoft keys:

[NewCall] [Audio] [more…]

To access a call on hold when multiple calls are on hold:

1.Press the Up/Down navigation key to highlight a call on hold.

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While on an active call

2.To retrieve the highlighted call on hold do one of the following:

Chad

— Press the Line feature key beside

 

 

the flashing LCD indicator.

— Press the Hold fixed key to retrieve a call on hold.

To make a call on hold the active call:

1.Press the Up/Down navigation key to highlight a call on hold.

Actvate

2. Press the Activate context-sensitivesoft

 

key to make the highlighted call on hold

 

the active call.

 

This removes the call from on hold and

 

automatically places the previous call on

 

hold.

Using call conferencing

You can use the Conference feature to establish a conference call between the active call and calls on hold. The Conference feature is available when you are on an active call.

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While on an active call

To use call conferencing:

1.

Enter the first phone number or SIP

 

address that you want to call.

2.

Place the active call on hold.

3.

Make a second call.

4.

When the second call is connected,

 

choose one of the following methods to

 

establish a conference call:

Conf

— Press the Conf soft key and then

 

press the line button of the first held

 

call.

 

OR

Feature

— Press the Feature soft key.

— Enter 3 on the keypad.

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