Avaya 1200 User Manual

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Call Inbox

Call Inbox

While your IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call:

Call status (Missed)

Name of the caller

SIP address

Time of the call

Number of consecutive calls each caller made to you

You can set the filter on your Call Inbox to display all incoming calls or missed calls. You can access your Call Inbox while the IP Deskphone is idle or while you are on a call.

Accessing the Call Inbox

You can access the Call Inbox and initiate a call when the IP Deskphone is:

Idle. For more information, see “Managing calls in the Call Inbox while not on a call” on page 121.

Active. For more information, see “Accessing the calls in your Call Inbox during a call” on page 130.

Managing calls in the Call Inbox while not on a call

You can manage calls in the Call Inbox while you are not on a call.

To manage calls in the Call Inbox while not on a call:

1. Press the Msg/Inbox fixed key.

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Call Inbox

Enter

Missed

All

2.Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox.

Note: You can initiate a call to the highlighted caller. For more information, see“Initiating a call from the Call Inbox” on page 128.

3.Do one of the following:

To place a call to the selected address using the primary login of the IP Deskphone, press the Enter key.

To view the details of a highlighted call, press the Right navigation key. See“Viewing the details of a call in the Call Inbox” on page 124.

To leave the detail view and return to the main inbox screen, press the Left navigation key.

Press the Missed context-sensitivesoft key to toggle the view filter from theAll context-sensitivesoft key to theMissed context-sensitivesoft key. See“Managing missed calls” on page 125.

The All context-sensitivesoft key is displayed when the view mode is onMissed, and displays all the calls in the Call Inbox.

122

 

 

Call Inbox

 

 

 

Delete

— Press the Delete context-sensitive

 

 

soft key to delete the highlighted call

 

 

or all calls in your Call Inbox. See

 

 

“Deleting calls in your Call Inbox” on

 

 

page 129.

Exit

— Press the Exit context-sensitivesoft

 

 

key to exit the Call Inbox.

Table 8 on page 123 provides a list of additional user interactions for the main inbox screen.

Table 8: Additional user interactions

Item

Function

 

 

Use the Enter key to place a call to the selected address using the primary login of the IP Deskphone.

The Enter key has the same behavior as theCall context-sensitivesoft key.

Use the Dial pad to select an item by index.

To place a call to the address of the selected call log entry from the primary logged in user of the IP Deskphone, do one of the following:

Lift the handset.

Press the Headset fixed key.

— Press the Handsfree fixed key.

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Call Inbox

Table 8: Additional user interactions

Item

Function

 

 

Press the Line key to place a call to the address of the selected call log entry from the user logged in on the selected line key.

Viewing the details of a call in the Call Inbox

To view details of a call in the Call Inbox:

 

1. When you view the details of a call in the

 

Call Inbox, you can do the following:

 

— Initiate a call to the caller displayed

 

on the screen. For more information,

 

see “Initiating a call from the Call

 

Inbox” on page 128.

Call

— Press the Call context-sensitivesoft

 

 

key to place a call to the selected

Prev

address using the primary login of

the IP Deskphone.

 

— Press the Prev context-sensitivesoft

 

key to select and display he details

Next

of the previous entry in the call log.

— Press the Next context-sensitivesoft

 

key to select and display the details

 

of the next entry in the call log.

Back

— Press the Back context-sensitive

 

soft key to leave the detail view and

 

return to the main inbox screen.

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Call Inbox

Managing missed calls

When you do not answer incoming calls, the number of new calls appears on the IP Deskphone LCD screen. For example, if you miss three calls the following message appears: 3 new calls.

Note: When you view a missed call in your Call Inbox, the new call message no longer appears on the LCD screen. The new calls are stored as missed calls.

To view missed calls:

Msgs

1. Press the Msg/Inbox fixed keyand press

 

the Missed context-sensitivesoft key.

2.Press the Up/Down navigation key to highlight a call from the list of missed calls.

3.Press the Right context-sensitivesoft key to view the details of the missed call.

Note: You manage the missed call the same as any call that is in your Call Inbox. For more information, see“Viewing the details of a call in the Call Inbox” on page 124 and“Initiating a call from the Call Inbox” on page 128.

All

4.To view all the calls in the Call Inbox, press the All context-sensitivesoft key.

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Call Inbox

Delete

5.To delete the highlighted missed call or all missed calls, press the Delete context-sensitivesoft key. For more information, see“Deleting calls in your Call Inbox” on page 129.

Note: The IP Deskphone deletes only the missed calls from the Call Inbox.

Exit

6.To exit the Inbox and return to the idle IP Deskphone screen, press the Exit context-sensitivesoft key.

Missed Calls Notification

You can change the call log behavior so that the message

xx new calls is cleared by entering the Inbox without having to select each missed call.

Changing the Missed Calls Notification behavior:

Msgs

1. Press the Msgs context-sensitivesoft

 

key.

2.Press the Up/Down navigation key to highlightMissed Calls Notification.

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Select

Auto

Manual

Call Inbox

3.Choose one of the following:

Press the Select context-sensitivesoft key.

Press the Back context-sensitivesoft key to abort the changing of the configurations and return to the Message Options screen.

If you press the Select context-sensitivesoft key, one of the following messages appears (based on the current setting of the option):

Press Manual to change Missed Call Notification Message clearing mode

Press Auto to change Missed Call Notification Message clearing mode

4.Choose one of the following:

Press the Auto context-sensitivesoft key to change the clearing mode for thexx new calls missed call message for the IP Deskphone.

Note: Auto means that the message is cleared from the idle screen as soon as you enter the Inbox.

Press the Manual context-sensitivesoft key to change the clearing mode for thexx new calls missed call message for the IP Deskphone.

Note: Manual means that the message is cleared from the idle screen only after you look at the call detail for every newly missed call in the Inbox.

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Call Inbox

Initiating a call from the Call Inbox

When you receive a call that is missed or answered, the calling number is listed in the Inbox. You can select the number, and then dial from the Inbox, or you can edit the number in the Inbox.

To initiate a call from the Call Inbox, press the Msg/Inbox fixed key and selectInbox from the menu.

Note 1: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Inbox entry must have the DN to initiate a call.

Note 2: While you are on a call, you can initiate a new call from the Call Inbox. For more information, see“Accessing the calls in your Call Inbox during a call” on page 130.

To initiate a call from the Call Inbox:

1. Press the Msg/Inbox fixed key.

2.Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox.

3.To view details of the call, press the Right navigation key.

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Edit

Call

Call Inbox

4.To place a call to the selected address, do one of the following:

Lift the handset.

Press the Headset fixed key.

Press the Handsfree fixed key.

or

Press the Edit context-sensitivesoft key

Then press the Send context-sensitivesoft key.

Deleting calls in your Call Inbox

When you delete calls from the Call Inbox, both missed calls and answered calls are deleted. When you view the missed calls and select delete, only the missed calls are deleted.

To delete calls from your Call Inbox:

1.Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox.

Delete

2.Press the Delete context-sensitivesoft key.

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Call Inbox

Yes

AllUsr

All

No

3.Select one of the following contextsensitive soft keys:

Press the Yes context-sensitivesoft key to delete the highlighted call.

Press the AllUsr context-sensitivesoft key to delete all the calls from the selected caller.

Press the All context-sensitivesoft key to clear all calls from the Call Inbox.

Press the No context-sensitivesoft key to return to the Inbox.

Accessing the calls in your Call Inbox during a call

You can access the calls in your Call Inbox while you are in an active call.

To access the calls in your Call Inbox during a call:

 

1. Press the Up/Down navigation key to

 

highlight a call from the list of calls in

 

your Call Inbox.

Select

2. Choose one of the following:

 

— Press the Select context-sensitive

 

soft key to initiate a call to the

 

highlighted caller.

 

Note: This places the current call on

Back

hold, if it is not already on hold.

 

— Press the Back context-sensitive

 

soft key to return to the in-call

 

screen.

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