Avaya 1200 User Manual

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Receiving a call

DND

2.Press the DND soft key.

The screen displays Do Not Disturb?

Yes

3.Press the Yes soft key.

The screen displays Do Not Disturb to indicate that the feature is activated. If you have assigned DND to a programmable key, the Do Not Disturb icon displays next to the button while the feature is active.

To cancel Do Not Disturb:

Feature

1. Press the Feature soft key.

DND

2.Press the DND soft key.

The screen displays Do Not Disturb?

Yes

3.Press the Yes soft key to toggle the setting.

The screen displays Allow Calls to confirm that incoming calls will not be blocked. The Do Not Disturb icon is removed from the screen.

If you have assigned DND to a programmable key, the Do Not Disturb icon is removed to indicate that the feature is currently inactive.

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Setting an interval for after-callwork

The After Call Work feature allows you to have an interval of time between disconnecting from one call and receiving another incoming CCR Agent hunt group call. During the interval, any CCR Agent hunt group calls are prevented but direct calls to your extension are received.This feature prevents incoming hunt group calls for an interval of time that is set by your system administrator.

To set an interval for after-callwork:

Feature

1. Press the Feature soft key.

ACWrk

2.Press the ACWrk soft key.

The screen displays After Call Work?

Yes

3. Press the Yes soft key.

The screen displays After Call Work to confirm that incoming calls will be prevented.

To cancel after-callwork:

Feature

1. Press the Feature soft key.

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ACWrk

2.Press the ACWrk soft key.

The screen displays After Call Work?

Yes

3.Press the Yes soft key to toggle the setting.

The screen displays Allow Calls to confirm that incoming calls will be received.

Receiving intercom calls

Your IP Deskphone can be part of an intercom group. After you receive a call from the intercom group, the following occurs:

You receive a call notification and the IP Deskphone rings; the display is similar to the display of a normal call.

The IP Deskphone auto-answersthe intercom call on handsfree after the configured number of seconds pass by.

The IP Deskphone auto-answersonly if you do not answer the call within the configured time limit.

If you are on an active call, the IP Deskphone does not auto-answerthe incoming intercom call.

Receiving paging calls

Your IP Deskphone can be part of a paging group. After you receive a call from the paging group, the following happens:

The display on the screen includes a <<Paging>> tag, the From header, and optional subject.

The IP Deskphone establishes a one-wayspeech path between the IP Deskphone and the caller; that is, you can only hear the call, you cannot respond.

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The IP Deskphone does not display context-sensitivesoft keys.

The IP Deskphone blocks all key events, such as line keys and digit keys, except for the Volume up and down keys, the Mute on and off key, and the Release key (Goodbye key).

If you are on an active call, the IP Deskphone does not auto-answerthe page call.

While the page call is active, Do Not Disturb (DND) is enabled on the IP Deskphone; the IP Deskphone does not accept other incoming calls until the page call ends.

If you are in the process of making an outgoing call and a page call comes in, the IP Deskphone ends the outgoing call and auto-answersthe page call.

Receiving calls to a pickup group

Your IP Deskphone can be part of a pickup group. In a pickup group, each member can answer another member’s calls. The following options are available for answering calls to a pickup group:

Group pickup: answer an incoming call to any group of which you are a member.

Direct pickup: answer an incoming call at an extension number that is not assigned to the group.

Pickup any: answer the first available incoming call.

Pickup groups are assigned by your system administrator.

To receive a call using group pickup:

Feature

1. Press the Feature soft key,

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PickG

2.Press the PickG soft key.

The screen displays Group Pickup?

Yes

3. Press the Yes soft key.

To receive a pickup group call using direct pickup:

Feature

1. Press the Feature soft key.

PickG

2.Press the DPkUp soft key.

The screen displays Direct Pickup?

Yes

3.Press the Yes soft key.

The IP deskphone displays the following prompt: DpkUp>.

4.Enter the number of the phone from which you wish to pickup the call.

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Done

5. Press the Done soft key.

To receive a pickup group call using pickup any:

Feature

1. Press the Feature soft key.

PickG

2.Press the PickA soft key.

The screen displays Call Pickup Any?

Yes

3. Press the Yes soft key.

Receiving voice mail

The following sections describe how to use the voicemail functions on your IP Deskphone:

“Enabling or disabling voice mail” on page 96

“Retrieving voice mail” on page 98

Enabling or disabling voice mail

You can control whether the IP Deskphone directs your unanswered calls to voice mail.

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If you enable voice mail, and later disable voicemail so that new calls are not directed to voicemail, the setting does not affect existing messages.You can continue to access existing messages and use other voicemail functions.

To enable voice mail:

Feature

1. Press the Feature soft key.

VM on

2.Press the VM on soft key.

The screen displays Voicemail On?

Yes

3.Press the Yes soft key to enable voice mail.

The screen displays the confirmation message Voicemail On.

To disable voice mail:

Feature

1. Press the Feature soft key.

VM on

2.Press the VM on soft key.

The screen displays Voicemail On?

Yes

3.Press the Yes soft key to toggle the setting and disable voice mail.

The screen displays the confirmation message Voicemail Off.

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Retrieving voice mail

To retrieve voice mail messages:

1. Choose one of the following methods:

Msgs — Press theMsgs soft key.

The IP deskphone immediately connects to your voice mail inbox.

OR

Feature — Press theFeature soft key.

Enter 981 on the key pad.

Press the Enter key, located in the center of the navigation key.

Forwarding calls to another number

You can redirect your calls to another telephone in your system. The IP Deskphone allows you to control how your calls are redirected. The following sections describe the options for redirecting calls:

“Call forwarding” on page 99

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“Follow me” on page 103

Call forwarding

There are three options for call forwarding:

forward all calls immediately

forward calls only when there is no answer at your number

forward calls only when your line is busy

To activate call forwarding for all calls:

Feature

1. Press the Feature soft key.

CFwd

2.Press the CFwd soft key.

The screen displays Call Forward?

Yes

3. Press the Yes softkey.

All

4.

Press the All softkey.

 

The screen displays the last number to

 

which calls were forwarded.

5.

Specify the number that you want to

 

forward the calls to:

Enable

— To forward calls to the same

 

number, press the Enable soft key.

OR

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Edit

— To forward calls to a different

 

number, press the Edit soft key and

 

enter the number that you want to

Save

forward the calls to.

 

— Press the Save soft key to save the

Enable

new number.

— Press the Enable soft key.

 

 

The screen displays Forward> and the

 

number to which calls will be forwarded.

To activate call forwarding–noanswer:

Feature

1. Press the Feature soft key.

CFwd

2.Press the CFwd soft key.

The screen displays Call Forward?

Yes

3. Press the Yes soft key.

NoAns

4.Press the NoAns soft key.

The screen displays Forward On No Answer?

5.Specify the number that you want to forward the calls to:

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