Avaya 1200 User Manual
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Avaya 1200 Series IP Deskphones with SIP Software — User Guide

IP Office 8.0

Document Status: Standard

Document Version: 02.04

Document Number: AV40050-111

Date: November 2011

© 2011 Avaya Inc. All Rights Reserved.

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

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Link disclaimer

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Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/ LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

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Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

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Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121in the United States. For additional support telephone numbers, see the Avaya Web site:http:// www.avaya.com/support

Contents

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

IP Deskphone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10

IP Deskphone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Cleaning the IP Deskphone LCD display screen . . . . . . . 16

Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Idle display screen after dial pad input . . . . . . . . . . . . . . . 20 In-call context-sensitive soft keys . . . . . . . . . . . . . . . . . . . 21

Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

29

Available IP Deskphone call features . . . . . . . . . . . . . . . . . . . 31

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Secure connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Regulatory and safety information . . . . . . . . . . . . . . . . . . . 33

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 35

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Attaching the foot stand (optional) . . . . . . . . . . . . . . . . . . . . . 37 Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Connecting the headset (optional) . . . . . . . . . . . . . . . . . . . . . 38 Connecting AC power (optional) . . . . . . . . . . . . . . . . . . . . . . . 39 Connecting the LAN Ethernet cable . . . . . . . . . . . . . . . . . . . . 39 Connecting the PC Ethernet cable . . . . . . . . . . . . . . . . . . . . . 40 Wall mounting (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

3

Contents

Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Entering text using the IP Deskphone dialpad . . . . . . . . . . . . 41 Configuring the dialpad to alphanumeric dialing . . . . . . . 44

Accessing the Avaya 1200 Series IP Deskphone . . . . . . . 46

Logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Setting the domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Password protection for domains . . . . . . . . . . . . . . . . . . . 48 Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Logging on to your IP Deskphone . . . . . . . . . . . . . . . . . . 50 Configuring the duration of the login . . . . . . . . . . . . . . . . 54

Timed logoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Timed logoff while the IP Deskphone is idle . . . . . . . . . . 55 Timed logoff while on a call . . . . . . . . . . . . . . . . . . . . . . . 55 Selecting a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

56

Confirmation logon screen . . . . . . . . . . . . . . . . . . . . . . . . . . .

57

Logging off from the Avaya 1200 Series IP Deskphone . . . . . 58 Logging on and off from a different extension . . . . . . . . . . . . 58

Making an emergency call . . . . . . . . . . . . . . . . . . . . . . . . . . .

60

Configuring Avaya 1200 Series IP Deskphones . . . . . . . . 62

Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . 62 Creating the idle screen text display . . . . . . . . . . . . . . . . . . . . 63

Configuring Menu auto back-out . . . . . . . . . . . . . . . . . . . . . .

64

Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Adjusting the volume of the Handset, Headset,

and Handsfree mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Selecting the date and time format . . . . . . . . . . . . . . . . . . . . . 71

4

Contents

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Making a call using off-hook dialing . . . . . . . . . . . . . . . . . . . . 78

Making a call using on-hook dialing . . . . . . . . . . . . . . . . . . . . 80 Using handsfree calling . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Making a call using redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Making an intercom call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Making paging calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Making a call using automatic callback . . . . . . . . . . . . . . . . . 85 Joining a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Caller identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . .

88

Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . .

89

Configuring Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . .

90

Setting an interval for after-call work . . . . . . . . . . . . . . . . . . .

92

Receiving intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Receiving paging calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

93

Receiving calls to a pickup group . . . . . . . . . . . . . . . . . . . . . . 94

Receiving voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Enabling or disabling voice mail . . . . . . . . . . . . . . . . . . . . 96 Retrieving voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Forwarding calls to another number . . . . . . . . . . . . . . . . . . . . 98 Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Follow me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

The Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

107

Viewing the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Initiating a call from the Address Book . . . . . . . . . . . . . . . . . 107 Adding a contact to your Address Book . . . . . . . . . . . . . . . . 109

5

Contents

Editing a contact in your Address Book . . . . . . . . . . . . . . . . 110 Copying information to the Address Book . . . . . . . . . . . . . . 114

Searching for a contact in the Address Book . . . . . . . . . . . . 116 Using the Search feature in the Address Book . . . . . . . 117

Using the Search feature . . . . . . . . . . . . . . . . . . . . . . . . . . .

118

Using Local Search . . . . . . . . . . . . . . . . . . . . . . . . . . . .

118

Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

121

Accessing the Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Managing calls in the Call Inbox while not on a call . . . . 121 Viewing the details of a call in the Call Inbox . . . . . . . . . 124 Managing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Missed Calls Notification . . . . . . . . . . . . . . . . . . . . . . . . 126 Initiating a call from the Call Inbox . . . . . . . . . . . . . . . . . 128 Deleting calls in your Call Inbox . . . . . . . . . . . . . . . . . . . 129 Accessing the calls in your Call Inbox during a call . . . . 130

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Making a new call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Initiating a call using the active call context-sensitive soft key menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

132

Placing a call On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

133

Multiple calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . .

133

Using call conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . .

139

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

141

Using the Call Park feature . . . . . . . . . . . . . . . . . . . . . . . . . .

144

Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . .

145

Using account codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

146

Recording a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

147

6

Contents

Configuring custom settings . . . . . . . . . . . . . . . . . . . . . . . 149

Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

149

Assigning functions to programmable keys . . . . . . . . . . . . .

150

Erasing a programmable key . . . . . . . . . . . . . . . . . . . . . . . .

152

Restoring the default settings for programmable keys . . . . . 153 Configuring speed dial keys . . . . . . . . . . . . . . . . . . . . . . . . . 153 Querying programmable keys . . . . . . . . . . . . . . . . . . . . . . . 155 Using the relay option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Twinning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Configuring privacy settings . . . . . . . . . . . . . . . . . . . . . . . . . 160 Incoming call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Private calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Audio Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Audio Codec Selection . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Audio Codec Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Maintaining the IP Deskphone . . . . . . . . . . . . . . . . . . . . . 165

Viewing additional phone information . . . . . . . . . . . . . . 165

Accessing the services menu . . . . . . . . . . . . . . . . . . . . . . . . 166 Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Resetting the IP Deskphone phone . . . . . . . . . . . . . . . . 168 Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

174

Automatic remote software updates . . . . . . . . . . . . . . . . . . . 175 File Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Visual indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Visual Alerter/Message Waiting Indicators . . . . . . . . . . . . . . 177 Monitoring other extensions . . . . . . . . . . . . . . . . . . . . . . . . . 177

7

Contents

Quick reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

179

Fixed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Commonly used functions . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Third Party Terms for Avaya 11xx 12xx sw release 3.x thru 4.x . 189

GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190 Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201 Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 T-Rex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

8