Avaya 1165E User Manual
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Avaya 1165E IP Deskphone

User Guide

Avaya Communication Server 1000

Document Status: Standard

Document Version: 03.01

Part Code: NN43101-102

Date: October 2010

© 2010 Avaya Inc. All Rights Reserved.

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

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Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/ support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/ LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

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Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

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Contact Avaya Support

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Revision history

Revision history

October 2010

Standard 03.01. This document is up-issuedto support UNIStim 5.0 and Avaya Communication Server 1000 Release 7.5.

July 2010

Standard 02.02. This document is up-issuedto reflect changes in technical content for Call Log Options, and to add Record on Demand content.

June 2010

Standard 02.01. This document is up-issuedto support Avaya Communication Server 1000 Release 7.0.

April 2010

Standard 01.02. This document is up-issuedto support Avaya Communication Server 1000 Release 5.5 and Avaya Communication Server 1000 6.0 with UNIStim 4.1.

October 2009

Standard 01.01. This document is issued to support the IP Phone 1165E for Communication Server 1000 Release 5.5 and 6.0.

3

Revision history

4

Contents

Contents

About the Avaya 1165E IP Deskphone . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 USB support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 23 Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 23 WML Browser support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Station Control Password (SCPW) . . . . . . . . . . . . . . . . . 28

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Entering text using the IP Deskphone dialpad . . . . . . . . . . . . 31 Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 32 Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 33

Virtual Private Network . . . . . . . . . . . . . . . . . . . . . . . . . . . .

35

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

35

Connecting your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . 36 QoS configuration recommendations . . . . . . . . . . . . . . . . 38

Installing and configuring VPN . . . . . . . . . . . . . . . . . . . . . . . . 39

Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 55

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 56 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Adjusting the display screen contrast . . . . . . . . . . . . . . . . 58 Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

5

Contents

Selecting date and time format . . . . . . . . . . . . . . . . . . . .

60

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . .

61

Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . .

61

Viewing IP Deskphone information . . . . . . . . . . . . . . . . .

62

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

63

Configuring Call Log Options . . . . . . . . . . . . . . . . . . . . . .

64

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . .

71

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . .

72

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . .

73

Configuring the name display format . . . . . . . . . . . . . . . .

75

Configuring Live Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . .

76

Configuring Local Menu options . . . . . . . . . . . . . . . . . . . .

78

Preferences submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

80

1.

Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

81

2.

Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

92

3.

Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

93

4.

Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

97

5.

File Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

110

6.

Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

118

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

119

1.

IP Set Information . . . . . . . . . . . . . . . . . . . . . . . . . . .

120

2.

Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . .

120

3.

Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . .

120

4.

IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . .

120

5.

USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

120

6.

Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . .

123

7.

DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . .

123

8.

License Information . . . . . . . . . . . . . . . . . . . . . . . . . .

123

9.

VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

123

10. Certificate Information . . . . . . . . . . . . . . . . . . . . . . .

124

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

124

6

 

 

Contents

1.

Network Configuration . . . . . . . . . . . . . . . . . . . . . .

. . 124

2.

Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . .

. . 126

Locks

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . 126

1.

Lock menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . 126

2.

USB Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . 127

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . 132 Making a call using the Corporate Directory . . . . . . . . . 132 Making a call using the Personal Directory . . . . . . . . . . 133 Making a call using the Callers List . . . . . . . . . . . . . . . . 134 Making a call using the Redial List . . . . . . . . . . . . . . . . . 135

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . 146 Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

7

Contents

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . 150 Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . 152 Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . 156

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 157 Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 158 Securing your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . 160

Talking with more than one person . . . . . . . . . . . . . . . . . 162

Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 162 Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . 164 Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Working without interruption . . . . . . . . . . . . . . . . . . . . . . 167

Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Call Deflect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . .

169

Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Using the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Using Call Page Connect to make an announcement . . . . . 170 Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 171

8

 

Contents

Charging a call or charging a forced call . . . . . . . . . . . . .

. . 171

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . .

. . 175

Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . .

. . 176

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . .

. . 177

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . 177

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . 178

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . 180

Additional phone features . . . . . . . . . . . . . . . . . . . . . . .

. . 182

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . .

. . 182

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . 185

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 190 Using Virtual Office on your Remote IP Deskphone . . . 192 Using Virtual Office on your Office IP Deskphone . . . . . 194 Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 196 Automatic log out from Virtual Office . . . . . . . . . . . . . . . 196 Emergency calls on your Remote IP Deskphone . . . . . . 196 Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 197

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 199 Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 200 Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 200 Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 201

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 202

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 202 Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 204 Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 205 Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

9

Contents

Accessing External Server Applications . . . . . . . . . . . . . 209

Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . 209 Using SAVE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . 211

Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Feature Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Services and Telephone Options Menus . . . . . . . . . . . . . . . 215

Regulatory and safety information . . . . . . . . . . . . . . . . . . 217

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219 DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 220

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

221

Third Party Terms for UNIStim sw releases

4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 221 GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222 OpenSSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233 Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234 Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236 ConvertUTF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237 Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238 Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Appendix: Connecting the components . . . . . . . . . . . . . 241

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242 Connecting the components of the IP Deskphone . . . . . 242

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . .

249

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

255

10