Avaya 1150E User Manual
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Avaya 1150E IP Deskphone

User Guide

Avaya Communication Server 1000

Document Status: Standard

Document Version: 05.01

Part Code: NN43114-100

Date: October 2010

© 2010 Avaya Inc. All Rights Reserved.

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/ support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/ LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

Copyright

Except where expressly stated otherwise, no use should be made of the Documentation(s) and Product(s) provided by Avaya. All content in this documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

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For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121in the United States. For additional support telephone numbers, see the Avaya Web site:http://www.avaya.com/support

Revision history

Revision history

October 2010

Standard 05.01. This document is up-issuedto support Unistim 5.0 and Avaya Communication Server 1000 Release 7.5.

June 2010

Standard 04.02. This document is up-issuedto reflect changes in technical content for Call Log Options, and to add Record on Demand content.

June 2010

Standard 04.01. This document is up-issuedto support Avaya Communication Server 1000 Release 7.0.

October 2009

Standard 02.01. This document is up-issuedto support Communication Server 1000 Release 6.0 for UNIStim 4.0. Because of the similarity of the UNIStim 4.0 features between Communication Server 1000 Release 6.0 and Release 5.5, UNIStim 4.0 Release 6.0 documentation is also used for Release 5.5.

April 2009

Standard 01.09. This document is up-issuedto reflect changes in the technical content found in the section “Connecting the components of the phone”.

January 2009

Standard 01.08. This document is up-issuedto reflect changes in the technical content found in the section “Connecting the components of the phone”.

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Revision history

January 2009

Standard 01.07. This document is up-issuedto add technical content to section “Additional Call Features”.

October 2008

Standard 01.06. This document is up-issuedto reflect changes in the technical content found in the “Using virtual office” section.

April 2008

Standard 01.05. This document is up-issuedto support Communication Server 1000 Release 5.5 software for UNIStim 3.0.

November 2007

Standard 01.04. This document is up-issuedto support Communication Server 1000 Release 5.0 software. This document wasup-issuedto reflect a change in technical content.

May 2007

Standard 01.03. This document is up-issuedto support Communication Server 1000 Release 5.0 software. This document wasup-issuedto 01.03 to reflect a change in technical content found in the Regulatory section.

October 2006

Standard 01.02. This document is up-issuedto support Communication Server 1000 Release 4.5 software. This document wasup-issuedto 01.02 to reflect a change in technical content found in the Regulatory section.

October 2006

Standard 01.01. This document is up-issuedto support Communication Server 1000 Release 4.5 software. This document wasup-issuedto 01.01 to reflect a change in technical content found in the Regulatory section.

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Contents

Contents

About the Avaya 1150E IP Deskphone . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 License notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 24 Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 24 WML Browser support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Managing your Station Control Password (SCPW) . . . . . 28

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 32 Entering text using the telephone dialpad . . . . . . . . . . . . . . . 33 Editing text using the context-sensitive soft keys . . . . . . . . . . 33

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 36

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Connecting the components of the phone . . . . . . . . . . . . . . . 37

Virtual Private Network . . . . . . . . . . . . . . . . . . . . . . . . . . . .

42

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

42

Connecting your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . 43 QoS configuration recommendations . . . . . . . . . . . . . . . . 45

Installing and configuring VPN . . . . . . . . . . . . . . . . . . . . . . . . 46

Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 62

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 63

5

Contents

 

 

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . .

65

Adjusting the display screen contrast . . . . . . . . . . . . . . . .

66

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . .

66

Selecting date and time format . . . . . . . . . . . . . . . . . . . .

67

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . .

68

Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . .

68

Viewing phone information . . . . . . . . . . . . . . . . . . . . . . . .

69

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70

Selecting a headset type . . . . . . . . . . . . . . . . . . . . . . . . .

70

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . .

71

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . .

76

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . .

77

Setting the call indicator light . . . . . . . . . . . . . . . . . . . . . .

78

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . .

78

Configuring the name display format . . . . . . . . . . . . . . . .

80

To configure name display format: . . . . . . . . . . . . . . . . . .

81

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . .

81

Using the Password Admin menu . . . . . . . . . . . . . . . . . . . . .

83

Configuring Local Menu options . . . . . . . . . . . . . . . . . . . .

86

1. Preferences submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . .

88

Changing 1. Display Settings . . . . . . . . . . . . . . . . . . . . . .

88

Changing 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . .

90

Changing 3. Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . .

90

Configuring 4. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . .

97

2. Local Diagnostics submenu . . . . . . . . . . . . . . . . . . . . . . .

109

1.

IP Set Information . . . . . . . . . . . . . . . . . . . . . . . . . . .

109

2.

Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . .

109

3.

Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . .

109

4.

IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . .

110

5.

USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

110

6.

Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . .

110

7.

License Information . . . . . . . . . . . . . . . . . . . . . . . . . .

110

6

Contents

8. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 9. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . 111 10. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . 111

3. Network Configuration menu . . . . . . . . . . . . . . . . . . . . . . 111

4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

113

Call Center Agent/Supervisor Features . . . . . . . . . . . . . . 114

Headset interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Agent login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Login with Agent ID and Multiple

Queue Assignment (MQA) . . . . . . . . . . . . . . . . . . . . . . . 115 Default login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Agent logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Call Center Agent features . . . . . . . . . . . . . . . . . . . . . . . .

119

Use Activity Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Answer Call Center calls . . . . . . . . . . . . . . . . . . . . . . . . 119 Call Forcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 The Emergency Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Use Not Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Activate Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . 122 Making non-ACD calls . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Contact your supervisor . . . . . . . . . . . . . . . . . . . . . . . . . 123 Use Walkaway and Return from Walkaway . . . . . . . . . . 124

Call Center Supervisor Features . . . . . . . . . . . . . . . . . . . . 127

Agent Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Answer Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Answer Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Call Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Use the Supervisor Observe and

Supervisor Headset Port . . . . . . . . . . . . . . . . . . . . . . . . 129

Observe Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Interflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

7

Contents

 

Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

132

Avaya 1150E IP Deskphone non-ACD call features . . . .

134

Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

134

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

135

Using Auto Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

136

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

137

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . .

138

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

138

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . .

140

Using Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

141

Using Intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

141

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

142

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

143

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

144

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . .

145

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

146

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

146

Calling Party Number/Charge Account . . . . . . . . . . . . . . . . .

148

Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . .

148

Tracing a Malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . .

149

Additional Call Features . . . . . . . . . . . . . . . . . . . . . . . . . .

151

Using the buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

151

Using Call Page Connect to make an announcement . . . . .

151

Charging a call or charging a forced call . . . . . . . . . . . . . . .

152

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . .

155

Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . .

156

Override Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

157

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

158

8

Contents

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Using the Voice Messaging control screens . . . . . . . . . . . . . 161 Activate Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . 163 Activate Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Use Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Forward calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Forward internal calls only . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Use Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 168 Secure your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Set up a Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Join a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Selectable Conferee Display and Disconnect . . . . . . . . . . . 173 Use Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . 176 Using SAVE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 178

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . .

178

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

181

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 185 Using Virtual Office on your Remote phone . . . . . . . . . . 187 Using Virtual Office on your Office phone . . . . . . . . . . . 188 Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 190 Automatic log out from Virtual Office . . . . . . . . . . . . . . . 190 Emergency calls on your Remote IP Deskphone . . . . . . 190 Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 191

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 193

9

Contents

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 194

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 194

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 195

Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 Services and Telephone Options menus . . . . . . . . . . . . . . . 198

Regulatory and safety information . . . . . . . . . . . . . . . . . . 201

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 203 Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

205

Third Party Terms for UNIStim sw releases

4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 205 GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206 OpenSSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218 Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 ConvertUTF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221 Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222 Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . .

225

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

229

10