Avaya 1120E User Manual
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Avaya 1120E IP Deskphone

User Guide

Avaya Communication Server 1000

Document Status: Standard

Document Version: 06.01

Part Code: NN43112-103

Date: October 2010

© 2010 Avaya Inc. All Rights Reserved.

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/ support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/ LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE,OR ANAUTHORIZEDAVAYARESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

Copyright

Except where expressly stated otherwise, no use should be made of the Documentation(s) and Product(s) provided by Avaya. All content in this documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

Trademarks

The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121in the United States. For additional support telephone numbers, see the Avaya Web site:http://www.avaya.com/support

Revision history

Revision history

October 2010

Standard 06.01. This document is up-issuedto support Unistim 5.0 and Avaya Communication Server Release 7.5.

June 2010

Standard 05.02. This document is up-issuedto reflect changes in technical content for Call Log Options.

June 2010

Standard 05.01. This document is up-issuedto support Avaya Communication Server 1000 Release 7.0.

October 2009

Standard 04.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNIStim 4.0 features and Release 5.5 features, UNIStim 4.0 Release 6.0 documentation is also used for Release 5.5.

June 2009

Standard 03.03. This document is up-issuedto support

Communications Server 1000 Release 6.0.

June 2009

Standard 03.02. This document is up-issuedto support

Communications Server 1000 Release 6.0.

May 2009

Standard 03.01. This document is up-issuedto support

Communications Server 1000 Release 6.0.

3

Revision history

January 2009

Standard 02.04. This document is up-issuedto support Communications Server 1000 Release 5.5 for UNIStim 3.0. Added technical content in the section Making a call using the Redial List.

April 2008

Standard 02.03. This document is up-issuedto support Communications Server 1000 Release 5.5 for UNIStim 3.0.

May 2007

Standard 01.01. This document is up-issuedto support

CS 1000 Release 5.0.This document reflects the new document number.

June 2006

Standard 2.00. This document is up-issuedto support Communication Server 1000 Release 4.5 software. Added support for new security features.

January 2006

Standard 1.00. This document is issued to support

Communication Server 1000 Release 4.5 software.

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Contents

Contents

About the Avaya 1120E IP Deskphone . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 22 Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 22

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Using Encrypted Calling . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Managing your Station Control Password (SCPW) . . . . . 23

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Entering text using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . 26 Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 27 Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 28

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 29

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Connecting the components of the phone . . . . . . . . . . . . . . . 30

Replacing your narrowband handset with a wideband handset . . 35

Replacing your narrowband headset with a wideband headset . . 35

Virtual Private Network . . . . . . . . . . . . . . . . . . . . . . . . . . . .

37

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

37

Connecting your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . 38 QoS configuration recommendations . . . . . . . . . . . . . . . . 40

Installing and configuring VPN . . . . . . . . . . . . . . . . . . . . . . . . 41

5

Contents

 

Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . .

56

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . .

57

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . .

59

Adjusting the display screen contrast . . . . . . . . . . . . . . . .

60

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . .

60

Selecting date and time format . . . . . . . . . . . . . . . . . . . .

61

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . .

62

Choosing local dialpad tone . . . . . . . . . . . . . . . . . . . . . . .

62

Viewing telephone information . . . . . . . . . . . . . . . . . . . . .

63

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

64

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . .

65

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . .

71

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . .

72

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . .

72

Configuring the name display format . . . . . . . . . . . . . . . .

74

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . .

75

Configuring Caller ID display order . . . . . . . . . . . . . . . . .

76

Configuring Normal mode indication . . . . . . . . . . . . . . . .

77

Configuring Local Menu options . . . . . . . . . . . . . . . . . . . .

78

1. Preferences submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . .

80

Changing 1. Display Settings . . . . . . . . . . . . . . . . . . . . . .

80

Changing 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . .

82

Changing 3. Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . .

83

2. Local Diagnostics submenu . . . . . . . . . . . . . . . . . . . . . . . . 86 1. IP Set Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . 86 3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . 87 5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 6. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 87 7. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

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Contents

8. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 9. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . . 88 10. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

3. Network Configuration menu . . . . . . . . . . . . . . . . . . . . . . . 88

4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

89

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

91

Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

91

Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

92

Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . .

94

Making a call using Corporate Directory . . . . . . . . . . . . .

94

Making a call using the Personal Directory . . . . . . . . . . .

95

Making a call using the Callers List . . . . . . . . . . . . . . . . .

96

Making a call using the Redial List . . . . . . . . . . . . . . . . . .

97

Viewing the date and time of a call . . . . . . . . . . . . . . . . .

97

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

98

Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

99

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

101

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . .

102

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

103

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . .

104

Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

104

Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

105

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . 109

7

Contents

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . 113 Displaying incoming call information . . . . . . . . . . . . . . . . . . 113 Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . 115 Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . 119

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 120 Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 121 Securing your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . 123

Talking with more than one person . . . . . . . . . . . . . . . . . 125

Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 126 Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . 127 Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Working without interruption . . . . . . . . . . . . . . . . . . . . . . 131

Activating Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Call Deflect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . 132 Using SAVE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . .

134

Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . .

134

8

Contents

Using the Buzz feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Using Call Page Connect to make an announcement . . . . . 135 Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 136 Charging a call or charging a forced call . . . . . . . . . . . . . . . 137 Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 147

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . .

147

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

150

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 155 Using Virtual Office on your Remote IP Deskphone . . . 157 Using Virtual Office on your Office IP Deskphone . . . . . 159 Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 160 Automatic log out from Virtual Office . . . . . . . . . . . . . . . 160 Emergency calls on your Remote IP Deskphone . . . . . . 160 Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 161

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 163 Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 164 Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 164 Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 165

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 167

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 167 Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 169

9

Contents

 

Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . .

171

Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . .

172

Accessing External Server Applications . . . . . . . . . . . . . 174 Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 175

Quick Reference Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Services and Telephone Options menus . . . . . . . . . . . . . . . 178

Regulatory and safety information . . . . . . . . . . . . . . . . . . 181

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 184

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

185

Third Party Terms for UNIStim sw releases

4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 185 GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 OpenSSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196 Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 ConvertUTF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201 Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . .

205

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

211

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