Avaya 1120E IP Deskphone
User Guide
Avaya Communication Server 1000
Document Status: Standard
Document Version: 06.01
Part Code: NN43112-103
Date: October 2010
© 2010 Avaya Inc. All Rights Reserved.
Notices
While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.
Documentation disclaimer
Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.
Link disclaimer
Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.
Warranty
Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/ support
Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.
Licenses
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/ LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE,OR ANAUTHORIZEDAVAYARESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").
Copyright
Except where expressly stated otherwise, no use should be made of the Documentation(s) and Product(s) provided by Avaya. All content in this documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.
Third Party Components
Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.
Trademarks
The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.
Downloading documents
For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support
Contact Avaya Support
Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support
Revision history
October 2010
Standard 06.01. This document is up-issued to support Unistim 5.0 and Avaya Communication Server Release 7.5.
June 2010
Standard 05.02. This document is up-issued to reflect changes in technical content for Call Log Options.
June 2010
Standard 05.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.0.
October 2009
Standard 04.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNIStim 4.0 features and Release 5.5 features, UNIStim 4.0 Release 6.0 documentation is also used for Release 5.5.
June 2009
Standard 03.03. This document is up-issued to support
Communications Server 1000 Release 6.0.
June 2009
Standard 03.02. This document is up-issued to support
Communications Server 1000 Release 6.0.
May 2009
Standard 03.01. This document is up-issued to support
Communications Server 1000 Release 6.0.
3
Revision history
January 2009
Standard 02.04. This document is up-issued to support Communications Server 1000 Release 5.5 for UNIStim 3.0. Added technical content in the section Making a call using the Redial List.
April 2008
Standard 02.03. This document is up-issued to support Communications Server 1000 Release 5.5 for UNIStim 3.0.
May 2007
Standard 01.01. This document is up-issued to support
CS 1000 Release 5.0.This document reflects the new document number.
June 2006
Standard 2.00. This document is up-issued to support Communication Server 1000 Release 4.5 software. Added support for new security features.
January 2006
Standard 1.00. This document is issued to support
Communication Server 1000 Release 4.5 software.
4
Contents
About the Avaya 1120E IP Deskphone . . . . . . . . . . . . . . . . 11
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 22 Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 22
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Using Encrypted Calling . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Managing your Station Control Password (SCPW) . . . . . 23
Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Entering text using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . 26 Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 27 Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 28
Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 29
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Connecting the components of the phone . . . . . . . . . . . . . . . 30
Replacing your narrowband handset with a wideband handset . . 35
Replacing your narrowband headset with a wideband headset . . 35
Virtual Private Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
37 |
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
37 |
Connecting your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . 38 QoS configuration recommendations . . . . . . . . . . . . . . . . 40
Installing and configuring VPN . . . . . . . . . . . . . . . . . . . . . . . . 41
5
Contents |
|
Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . |
56 |
Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . |
57 |
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
59 |
Adjusting the display screen contrast . . . . . . . . . . . . . . . . |
60 |
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
60 |
Selecting date and time format . . . . . . . . . . . . . . . . . . . . |
61 |
Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . |
62 |
Choosing local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . |
62 |
Viewing telephone information . . . . . . . . . . . . . . . . . . . . . |
63 |
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
64 |
Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . |
65 |
Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
70 |
Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . |
71 |
Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . |
72 |
Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . |
72 |
Configuring the name display format . . . . . . . . . . . . . . . . |
74 |
Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . |
75 |
Configuring Caller ID display order . . . . . . . . . . . . . . . . . |
76 |
Configuring Normal mode indication . . . . . . . . . . . . . . . . |
77 |
Configuring Local Menu options . . . . . . . . . . . . . . . . . . . . |
78 |
1. Preferences submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
80 |
Changing 1. Display Settings . . . . . . . . . . . . . . . . . . . . . . |
80 |
Changing 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . |
82 |
Changing 3. Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . |
83 |
2. Local Diagnostics submenu . . . . . . . . . . . . . . . . . . . . . . . . 86 1. IP Set Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . 86 3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . 87 5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 6. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 87 7. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
6
Contents
8. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 9. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . . 88 10. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
3. Network Configuration menu . . . . . . . . . . . . . . . . . . . . . . . 88
4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
89 |
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
91 |
Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
91 |
Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
92 |
Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . . |
94 |
Making a call using Corporate Directory . . . . . . . . . . . . . |
94 |
Making a call using the Personal Directory . . . . . . . . . . . |
95 |
Making a call using the Callers List . . . . . . . . . . . . . . . . . |
96 |
Making a call using the Redial List . . . . . . . . . . . . . . . . . . |
97 |
Viewing the date and time of a call . . . . . . . . . . . . . . . . . |
97 |
Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
98 |
Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
99 |
Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
101 |
Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . |
102 |
Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
103 |
Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . |
104 |
Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
104 |
Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
105 |
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . 109
7
Contents
Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . 113 Displaying incoming call information . . . . . . . . . . . . . . . . . . 113 Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . 115 Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . 119
Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 120 Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 121 Securing your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . 123
Talking with more than one person . . . . . . . . . . . . . . . . . 125
Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 126 Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . 127 Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Working without interruption . . . . . . . . . . . . . . . . . . . . . . 131
Activating Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Call Deflect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . 132 Using SAVE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . |
134 |
Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
134 |
8
Contents
Using the Buzz feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Using Call Page Connect to make an announcement . . . . . 135 Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 136 Charging a call or charging a forced call . . . . . . . . . . . . . . . 137 Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 147
Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . |
147 |
Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
150 |
Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 155 Using Virtual Office on your Remote IP Deskphone . . . 157 Using Virtual Office on your Office IP Deskphone . . . . . 159 Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 160 Automatic log out from Virtual Office . . . . . . . . . . . . . . . 160 Emergency calls on your Remote IP Deskphone . . . . . . 160 Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 161
Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 163 Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 164 Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 164 Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 165
Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 167
Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 167 Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 169
9
Contents |
|
Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . |
171 |
Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
172 |
Accessing External Server Applications . . . . . . . . . . . . . 174 Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 175
Quick Reference Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Services and Telephone Options menus . . . . . . . . . . . . . . . 178
Regulatory and safety information . . . . . . . . . . . . . . . . . . 181
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 184
Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
185 |
Third Party Terms for UNIStim sw releases
4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 185 GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 OpenSSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196 Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 ConvertUTF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201 Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . |
205 |
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
211 |
10
About the
Avaya 1120E IP Deskphone
The Avaya 1120E IP Deskphone brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection.
In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys. Figure 1 shows the key labels.
Figure 1: Self-labeled feature keys and context-sensitive soft keys
Your Avaya 1120E IP Deskphone supports the following features:
•four self-labeled line/programmable feature keys with labels and indicators
•four context-sensitive soft keys
For information about context-sensitive soft keys, see Avaya Features and Services Fundamentals (NN43001-106).
11
About the Avaya 1120E IP Deskphone
Note: Some Avaya 1120E IP Deskphone phones are not configured to support soft key functionality. Consult your system administrator.
•graphical, high-resolution LCD display, backlit, with adjustable contrast
•high-quality speaker phone
•volume control keys for adjusting ringer, speaker, handset, and headset volume
•six specialized feature keys:
—Quit
—Directory
—Message/Inbox
—Shift/Outbox
—Services
—Copy
•six call-processing fixed keys:
—Mute
—Handsfree
—Goodbye
—Expand
—Headset
—Hold
•gigabit Ethernet ports
•built-in gigabit Ethernet switch for shared PC access
•headset jack with an On/Off key
•USB port to support a keyboard, mouse, or wireless headset.
Note: Powered downstream 1.1-compliant USB hubs are supported, including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.
•automatic network configuration
•Graphical XAS
12
About the Avaya 1120E IP Deskphone
•hearing aid compatibility
•supports wideband audio when the deskphone is equipped with a wideband-capable handset. You must supply your own widebandcapable handset.
•supports wideband audio when the deskphone is equipped with a wide-band capable headset. You must supply your own widebandcapable headset.
•Accessory Expansion Module port to connect the Avaya 1100 Series IP Deskphones.
For information about using the Expansion Module, see the Avaya 1100 Series IP Deskphones User Guide (NN43130-101).
Figure 2 shows the Avaya 1120E IP Deskphone.
Figure 2: Avaya 1120E IP Deskphone
13
About the Avaya 1120E IP Deskphone
This section describes the controls on the Avaya 1120E IP Deskphone. In some geographic regions, the Avaya 1120E IP Deskphone is offered with key caps that have English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services).
Table 1: Telephone controls
Fwd
Fwd
More..
GrpCl Z
Context-sensitive soft keys are located below the display area. The LCD label above each key changes based on the active feature.
When a triangle appears before a soft key label, the feature is active.
Press the More key to access the next layer of context-sensitive soft keys (self-labeled).
The keys on either side of the LCD display area are self-labeled line/programmable feature keys, with labels on the LCD. These keys also function as line (DN) keys.
A steady LCD light beside a line (DN) key indicates that the line is active. A flashing LCD light indicates the line is on hold or the feature is being programmed.
A steady LCD light beside a feature key indicates that the feature is active. A flashing LCD light indicates that the feature is being programmed.
14
|
|
About the Avaya 1120E IP Deskphone |
|
|
|
|
|
|
(Volume +) |
Use the Volume control buttons to adjust |
|
|
|
the volume of the ringer, handset, headset, |
|
|
|
speaker, and the Handsfree feature. Press |
|
|
(Volume -) |
the top button to increase the volume, and |
|
|
press the bottom button to decrease volume. |
|
|
|
|
Your Mute key functionality is enabled or |
|
(Mute) |
disabled by your system administrator. |
|
|
Contact your system administrator to |
|
||
|
|
determine if your Mute key is enabled. |
|
|
|
If your Mute key is enabled, press the Mute |
|
|
|
key to listen to the receiving party without |
|
|
|
transmitting your voice. Press the Mute key |
|
|
|
again to return to two-way conversation. |
|
|
|
Note: If your Mute key is not enabled, |
|
|
|
pressing the Mute key places the call on |
|
|
|
hold. Press the Mute key again to |
|
|
|
restore the active call or press the line |
|
|
|
key to restore the active call. You cannot |
|
|
|
retrieve this call from hold by pressing |
|
|
|
the Hold key. |
|
|
|
The Mute key applies to handsfree, handset, |
|
|
|
and headset microphones. |
|
|
|
The Mute LED indicator, located on the |
|
|
|
Mute key, flashes to indicate that the |
|
|
|
microphone is muted. |
|
|
|
Press the Handsfree key to activate |
|
(Handsfree) |
handsfree. |
|
|
The Handsfree LED indicator, located on the |
|
||
|
|
|
|
|
|
Handsfree key, lights to indicate when |
|
|
|
handsfree is active. |
|
15
About the Avaya 1120E IP Deskphone
(Hold)
(Expand)
(Headset)
Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.
Use Up and Down to scroll up and down in lists, and the Left and Right keys to position the cursor. In some dialog boxes that appear on your phone, you can also use the Left and Right keys to select editable fields; press the Right key to select the field below the current selection, or the Left key to select the one above.
Press the Enter key, at the center of the Navigation key cluster, to confirm menu selections.
In many cases, you can use the Enter key instead of the Select soft key.
Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold.
Use the Expand key to access external server applications.
Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.
The Headset LED indicator, located on the Handsfree key, lights to indicate that the headset is in use.
16
About the Avaya 1120E IP Deskphone
Use the Goodbye key to terminate an active
call.
(Goodbye)
When a message is waiting, or there is an incoming call, the red Message Waiting\Incoming Call Indicator LED at the top center of the IP Deskphone flashes. The flash cadence for each alert is different.
Note: You may also hear an audio Message Waiting Indicator (stutter or beeping dial tone) when you go off-hook.
When your Avaya 1120E IP Deskphone firmware is being updated, the blue Feature Status Lamp flashes.
To find out if additional features are supported, contact your administrator.
Press the Copy Key to copy entries to your Personal Directory from other lists, such as
(Copy) the Caller List, Redial List, and Corporate Directory.
Press the Quit/Stop key to exit an active
(Quit) menu or dialog. Pressing the Quit/Stop key does not affect the status of active calls.
The Shift/Outbox key is a fixed key that is
reserved for future feature development.
(Shift/Outbox)
17
About the Avaya 1120E IP Deskphone
(Msg/Inbox)
(Directory)
Press the Message/Inbox key to access your voice mailbox.
Note: This function is not available on all phones; consult your administrator.
Press the Directory key to access directory services.
18
About the Avaya 1120E IP Deskphone
|
Press the Services key to open the Services |
|
(Services) |
menu, and use the navigation keys to access |
|
the following items: |
||
|
||
|
• Telephone Options: |
— Volume adjustment
— Contrast adjustment
— Language
— Date/Time
— Display diagnostics
— Local Dialpad Tone
— Set Info
— Diagnostics
— Call Log Options
— Ring type
— Call Timer
— On hook default path
— Change Feature Key Label
— Name Display Format
— Live Dialpad Caller ID display order
— Normal mode indication
19
About the Avaya 1120E IP Deskphone
•Password Admin:
— Station Control Password
The Password Admin menu is not available on all Avaya 1120E IP Deskphone sets.
•Display Network Diagnostics Utilities
(Services) (continued)
(Services)
(Services)
Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.
•Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)
•Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured)
Press the Services key to exit from any menu or menu item.
Press the Services key twice to access the Local Tools menu, and use the navigation keys to access the following items:
•1. Preferences
•2. Local Diagnostics
•3. Network Configuration
•4. Lock Menu
Your system administrator can establish a password for the Local Tools menu. If you attempt to access the Local Tools menu and a password prompt dialog box appears, contact your system administrator.
20
About the Avaya 1120E IP Deskphone
Your Avaya 1120E IP Deskphone has three display areas:
•The upper display area provides labels for the four self-labeled line/ programmable feature key labels.
•The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt string, user-entered digits, date and time information, and phone information.
Because the Avaya 1120E IP Deskphone only has a single-line information display area, you are prompted to scroll through any additional lines of information. For example, during an incoming call, only the Directory Number (DN) appears if the caller name is greater than 10 characters. Press the flashing arrow to display the caller name.
•The lower display area provides labels for the four context-sensitive soft keys.
Figure 3 shows an idle LCD screen.
Figure 3: Avaya 1120E IP Deskphone LCD screen
21
About the Avaya 1120E IP Deskphone
Notify your system administrator if your phone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the phone. You can press the Stop key or lift the handset to close the window. The window redisplays every 24 hours at 1:00 AM (default). The time and time frame can be configured when you provision the phone. For information about provisioning the IP Deskphones, see
Avaya IP Deskphone Fundamentals (NN43001-368).
Some features are not available on all IP Deskphones. Call features and Flexible Feature Codes (FFCs) must be assigned to your IP Deskphone and supported by system software. Contact your system administrator to configure these features and codes on your IP Deskphone.
The Avaya 1120 IP Deskphone can display special messages in the display area of your telephone, and can play special audio messages through the speaker. Your administrator broadcasts these messages, which can be used to inform you of events like company news and weather bulletins. The message can be preceded by an audio alert (a series of beeps).
The Avaya 1120 IP Deskphone supports the following special messages:
•text: a single line of text displays. If the message is too long for the display, the message is truncated, you see an ellipsis and you cannot see the rest of the message.
•audio: an audio message streams to the telephone
When an audio message starts, the Interrupt Screen displays. While the audio message plays, you can switch to your handset or headset to listen to the message. Depending on the priority of the message, the message can barge-in during an active telephone call, during an incoming call alert, or when another message is playing.
22
About the Avaya 1120E IP Deskphone
You can also cancel the audio using the following methods:
•if listening on the speaker, pressing the Handsfree key
•if listening on the handset, placing the handset on hook
•if listening on the headset, pressing the Headset key
•by pressing the Cancel soft key
•by pressing any Line or Feature key
The following security features are available on your
Avaya 1120E IP Deskphone:
•Using Encrypted Calling
•Managing your Station Control Password (SCPW)
Your Avaya 1120E IP Deskphone supports secure communication using SRTP media encryption. If the feature is enabled, a security icon (q) is displayed on the screen when your call is secured using SRTP media encryption. Contact your system administrator to find out if this feature is available for your use.
Your Station Control Password (SCPW) enables the following security features:
•Electronic Lock to prevent others from making calls from your IP Deskphone
•password-protected IP Deskphone features (for example, Personal Directory, Redial List, and Callers List)
Your system administrator defines your initial SCPW. Contact your system administrator for detailed information.
23
About the Avaya 1120E IP Deskphone
To change your password (SCPW):
1. Press the Services key.
(Services)
2.Press the Up/Down navigation keys to scroll and highlight Password Admin.
3. Press the Enter key.
4.Use the dialpad to enter your password at the prompt.
5.Press the Up/Down navigation keys to scroll and highlight New Password.
6. Press the Enter key.
7.Use the dialpad to enter the new password.
8.Press the Enter key to accept the new password.
If you are locked out of your
Avaya 1120E IP Deskphone, or if you forget your SCPW, contact your system administrator.
24
About the Avaya 1120E IP Deskphone
Note: The default configuration for Password Protection is off.
To turn Password Protection on or off:
|
1. |
Press the Directory key. |
|
|
2. |
Press the Up/Down navigation keys to |
|
|
|
scroll and highlight Change Protection |
|
|
|
Mode. |
|
|
3. |
Use the dialpad to enter your password |
|
|
|
(if Password Protection is enabled). |
|
Enter |
4. |
Press the Enter soft key. |
|
|
5. |
Press the Up/Down navigation keys to |
|
|
|
highlight one of the following: |
|
|
|
— |
Enable Password Protection |
|
|
— |
Disable Password Protection |
|
6. |
Choose one of the following soft keys: |
|
Yes |
No |
— |
Yes to accept the selection |
or |
|
— No to return to the Directory menu |
|
|
|
||
Done |
7. |
Press the Done soft key. |
25
Entering and editing text
You can enter and edit text on your Avaya 1120E IP Deskphone using the following methods:
•“Entering text using the dialpad” on page 26
•“Editing text using the soft keys” on page 27
•“Entering text using the USB keyboard” on page 28
The use of any of these methods for text entry depends on the application. Table 2 shows the applications and input devices that you can use for text entry.
Table 2: Application text entry
For: |
Use: |
|
|
|
|
Call Server-related applications |
Dialpad |
|
(for example, changing feature |
USB keyboard for numeric |
|
key labels, adding personal |
||
entries only |
||
directory entries, or dialing) |
||
|
||
|
|
|
Graphical applications |
USB keyboard |
|
|
|
|
Local Tools menu |
USB keyboard |
|
|
Dialpad for numeric entries |
|
|
|
You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List.
For example, if you want to use the letter A, press the number 2 key once. If you want the letter C, press the number 2 key three times.
Note: No letters are associated with the number 1 or the 0 keys.
26
Entering and editing text
You can use soft keys to edit text when you use features such as Personal Directory, Redial List, and Callers List.
To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory.
To edit text with the soft keys:
1.Press the Edit soft key.
2.Press the Left/Right navigation keys to move through the text.
3.Select the appropriate editing soft key for the operation you want to perform.
4.If the character you want is not visible, press the More soft key to access the next layer of soft keys.
5.To add non-alphanumeric symbols, press the Symbol soft key, and perform the following:
a.Press the Up navigation key to access the symbols.
b.Press the Left/Right navigation keys to move to a specific symbol.
c.Press the Choose soft key to select a symbol.
6.Press the Next soft key to submit your changes.
Table 3 describes the soft key editing functions on your Avaya 1120E IP Deskphone.
Table 3: Editing soft key description (Part 1 of 2)
Key |
Description |
|
|
Cancel |
Action is cancelled. |
|
|
Choose |
Select a non-alphanumeric symbol (available |
|
only after the Symbol soft key is selected). |
|
|
Clear |
Clear the input field. |
|
|
27
Entering and editing text
Table 3: Editing soft key description (Part 2 of 2)
Key |
Description |
|
|
Case |
Switch the next character to either uppercase |
|
or lowercase. |
|
|
Delete |
Backspace one character. |
|
|
Done/Select/Enter |
Meaning depends on application. |
|
|
You can use the USB keyboard, when connected, to enter text in the tools and graphical applications.
For number entry in phone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and #. Other characters are ignored.
When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the phone. Table 4 shows the function keys and their associated action during phone calls.
Table 4: USB keyboard function keys during phone calls
Function key |
Action |
|
|
f1 |
Go to Handsfree mode |
|
|
f2 |
Go to Headset mode |
|
|
f3 |
Place the current call on hold |
|
|
f4 |
Mute the current call |
|
|
f5 |
Volume up |
|
|
f6 |
Volume down |
|
|
f7 |
Copy |
|
|
f8 |
Quit |
|
|
28
Connecting the components
Figure 4 shows connections on the Avaya 1120E IP Deskphone.
Figure 4: Avaya 1120E IP Deskphone connections
WARNING
Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use. Connecting anything other than the proper Avaya 1100 Series Expansion Module connector to this port can cause damage to the phone.
29
Connecting the components
CAUTION
Damage to Equipment
Do not plug your Avaya 1120E IP Deskphone into a regular phone jack. This results in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your phone into a 10/100/ 1000BaseT Ethernet jack.
CAUTION
Your Avaya 1120E IP Deskphone is designed for use in an indoor environment only.
WARNING
Your Avaya 1120E IP Deskphone is shipped with the base locked in position. To avoid damaging your phone, press the wall-mount lever, located just under the Handsfree key as indicated in Figure 5 on page 31, to release the base and pull it away from the phone.
30