Avaya 1110 User Manual
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Avaya 1110 IP Deskphone

User Guide

Avaya Communication Server 1000

Document Status: Standard

Document Version: 07.01

Part Code: NN43110-101

Date: October 2010

© 2010 Avaya Inc. All Rights Reserved.

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/ support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/ LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

Copyright

Except where expressly stated otherwise, no use should be made of the Documentation(s) and Product(s) provided by Avaya. All content in this documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

Trademarks

The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121in the United States. For additional support telephone numbers, see the Avaya Web site:http://www.avaya.com/support

Revision history

Revision history

October 2010

Standard 07.01. This document is up-issuedto support Unistim 5.0 and Avaya Communication Server 1000 Release 7.5.

June 2010

Standard 06.01. This document is up-issuedto support

Communication Server 1000 Release 7.0.

October 2009

Standard 05.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNIStim 4.0 features and Release 5.5 features, UNIStim 4.0 Release 6.0 documentation is also used for Release 5.5.

June 2009

Standard 04.02. This document is up-issuedto support Nortel Communication Server 1000 Release 6.0.

May 2009

Standard 04.01. This document is up-issuedto support Nortel Communication Server 1000 Release 6.0.

April 2008

Standard 03.03. This document is up-issuedto support Nortel Communication Server 1000 Release 5.5 for UNIStim 3.0.

May 2007

Standard 02.01. This document is issued to support Nortel Communication Server 1000 Release 5.0.

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Revision history

March 2007

Standard 01.01. This document is issued to support Communication Server 1000 Release 4.5. This is the first publication of this document.

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Contents

Contents

About the Avaya 1110 IP Deskphone . . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 18 Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 18

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Using Encrypted Calling . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Managing your Station Control Password (SCPW) . . . . . 19

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Entering text using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . 22 Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 22 Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 24

Connect the components . . . . . . . . . . . . . . . . . . . . . . . . . .

25

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

Telephone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Volume adjustment... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Contrast adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Language... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Date/Time... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Local Dialpad Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Set Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

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Ring type... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Call timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Live Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Caller ID display order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Normal mode indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Local tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

1. Using the Preferences submenu . . . . . . . . . . . . . . . . . . . . 45 1. Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 2. Languages... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 3. Backlight Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

2. Using the Local Diagnostics submenu . . . . . . . . . . . . . . . . 48 1. IP Set&DHCP Information . . . . . . . . . . . . . . . . . . . . . . 49 2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . 49 3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . 49 5. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 6. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 7. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . . 50

3. Using the Network Configuration submenu . . . . . . . . . . . . 50

4. Using the Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Using On-hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

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Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 60 Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 63 Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 65

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Securing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Talking with more than one person . . . . . . . . . . . . . . . . . . 71

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 75

Activating Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . .

76

Using Call Page Connect to make an announcement . . . . . . 76 Charging a call or charging a forced call . . . . . . . . . . . . . . . . 77 Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

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Contents

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Secure Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

87

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . 89 Using Virtual Office on your Remote telephone . . . . . . . . 90 Using Virtual Office on your Office telephone . . . . . . . . . 93 Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 95 Automatic log out from Virtual Office . . . . . . . . . . . . . . . . 95 Emergency calls on your Remote IP Deskphone . . . . . . . 95 Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . . 96

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . . 98 Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 100 Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 100

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 102

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 102

Station Control Password . . . . . . . . . . . . . . . . . . . . . . . . . 104 Accessing External Server Applications . . . . . . . . . . . . . 106 Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 107

Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Services and Telephone Options menus . . . . . . . . . . . . . . . 110

Regulatory and safety information . . . . . . . . . . . . . . . . . . 113

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 115

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Contents

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

117

Third Party Terms for UNIStim sw releases

4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 117 GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 OpenSSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 ConvertUTF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . .

137

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

143

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