Avaya 1020 User Manual

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Avaya 1010/1020

User Guide

Issue 1

June 2010

© 2010 Avaya Inc.

All Rights Reserved.

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agrees to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya's standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support. Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada, the warranty is provided to you by said Avaya reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, http://support.avaya.com/LicenseInfo ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. "Designated Processor" means a single stand-alonecomputing device. "Server" means a Designated Processor that hosts a software application to be accessed by multiple users. "Software" means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether asstand-aloneproducts orpre-installedon Hardware. "Hardware" means the standard hardware originally sold by Avaya and ultimately utilized by End User.

License types

Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

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Avaya 1010/1020 User Guide

Shrinkwrap License (SR). Customer may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as "shrinkwrap" or "clickthrough" license accompanying or applicable to the Software ("Shrinkwrap License"). (see "Third Party Components" for more information).

Copyright

Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation(s) and Product(s) provided by Avaya. All content on this site, the documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil, offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright

Preventing toll fraud

"Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353for the United States

and Canada. For additional support telephone numbers, see the Avaya Support Web site: http://support.avaya.com

Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: securityalerts@avaya.com.

Trademarks

Avaya and Aura are trademarks of Avaya, Inc.

Avaya is a registered trademark of Avaya Inc. Avaya Aura is a trademark of Avaya Inc.

All non-Avayatrademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121in the United States. For additional support telephone numbers, see the Avaya Web site:http://www.avaya.com/support

Patent Notice

For patents covering LifeSize® products, refer to http://www.lifesize.com/support/legal.

Avaya 1010/1020 User Guide

3

Using Avaya 1010/1020

This guide explains how to administer, locally configure, and use the Avaya 1010 and 1020 video conferencing systems.

For information about administering Avaya 1030, 1040, and Avaya 1050 video conferencing systems, refer to the Avaya Video Conferencing Systems Administrator Guide for those systems.

For information about how to install and physically connect an Avaya video conferencing system, refer to the installation guide for your Avaya video conferencing system model.

Avaya 1010 and 1020 video conferencing systems connect to Avaya Aura™ Session Manager. Refer to Administering Avaya Aura Communication Manager for Avaya Aura Session Manager for details about how to administer these video systems on Avaya Aura Session Manager.

Related documentation is available from the documentation CD included with the product and from support.avaya.com. Release Notes, technical notes and technical reference publications are available from support.avaya.com.

Note: Avaya 1010 and 1020 video conferencing systems are not administrable on H.323 video gatekeepers.

System Components

Before using Avaya 1010/1020, familiarize yourself with its components.

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Camera and Microphone

An Avaya 1010/1020 system includes a high-definitionvideo camera and a device with one or more microphones for audio input during a call. Avaya Video Camera 100 is afixed-focuscamera that includes twoomni-directionalmicrophones, providing audio and video input from the same device.

Avaya Video Camera 100

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Optionally, you can use a combination of an Avaya Video Camera 150 and Avaya Video MicPod 1000 for video input and audio input during a call. Avaya Video Camera 150 is a pan, tilt, zoom camera and Avaya Video MicPod 1000 includes a single omni-directionalmicrophone, mute button and mute status LEDs.

Avaya Video Camera 150

Avaya Video MicPod 1000

Codec

The Avaya 1010/1020 codec compresses outgoing video and audio, transmits this information to the far end of a call, and decompresses incoming information. You should not need to interact with the codec once it has been properly installed in your environment.

Avaya 1010/1020

Third Party Display

A third party display connected to the Avaya codec enables you to access the user interface and view video images during a video call.

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Remote Control

The Avaya remote control provides wireless control of all Avaya 1010/1020 functions and enables you to navigate the user interface, place and receive calls, and control cameras connected to the system. The remote control is shown in the following illustration:

Avaya 1010/1020 User Guide

7

Navigating the User Interface

When your Avaya system is idle, a screen saver appears on the display, or the screen is black. An incoming call or pressing any button on the remote control automatically invokes the system.

The Main Screen

Use the arrow keys on the remote control to navigate the main screen. As you navigate to different parts of the screen, the icons and their descriptions that appear in the navigation bar change to indicate what actions are available for a selected object or screen.

The main screen includes the following features:

The top right corner of the screen displays system information such as the system name, and video number. This information is hidden during a call.

Video from the primary input, typically a camera connected to the system, appears in a small window below the system information.

The center of the screen contains the REDIAL list and theVoice Call andVideo Call buttons. From theREDIAL list you can place a call by selecting a number from a list of recently dialed numbers. Use theVoice Call andVideo Call buttons to dial a number manually.

The system status bar is a white bar that appears immediately below the REDIAL list. The system status bar indicates system and network status, including the number of voice and video calls, the time and date, or the duration of a call when a call is in progress. When the system is booting, status also appears at the top of theREDIAL list to indicate the current state of the system. The following table identifies the icons that can appear in the system status bar.

Icon

Condition

 

 

 

 

Video

Indicates a video call in progress. An orange circle appears to the right of

 

the video icon to indicate a video call in progress.

 

 

Voice

Indicates a voice call in progress. An orange circle appears to the right of

 

the voice icon to indicate a voice call in progress.

 

 

 

Indicates that the communication subsystem is initializing. If this icon

 

reappears after the system has booted, a problem has occurred and

 

rebooting the system is necessary.

 

 

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Avaya 1010/1020 User Guide

Icon

Condition

 

 

 

 

 

 

 

 

 

 

Indicates that the system is initializing. When the system is initializing,

 

 

functionality on the main screen is disabled and no entries appear in the

 

 

REDIAL list. This icon also appears when a new device is connected to

 

 

the system after the system boots and disappears when the device is

 

 

ready. If the icon persists, a problem has occurred and rebooting the

 

 

system is necessary.

 

 

 

 

 

Indicates that the system does not have an active microphone. Contact

 

 

your administrator.

 

 

 

 

Network

Identifies the network status, as follows:

 

Status

connected

(green indicator)

 

 

 

 

in progress

 

(yellow indicator)

 

 

disconnected

 

(red indicator)

 

 

 

 

System

This yellow indicator warns you when the system temperature is

 

Overheating

above normal operating temperature. The codec adjusts fan

 

 

speed automatically to cool itself.

 

 

This red indicator warns that the system is overheated and

 

 

approaching the maximum allowed operating temperature and

 

 

will automatically reboot after reaching it.

 

 

 

 

 

 

 

Warning: Temperatures that require the codec to reboot can

 

 

 

permanently damage codec components. Ensure the room that

 

 

 

houses the codec is properly ventilated and temperature controlled.

 

 

 

 

 

 

 

 

SIP server

When SIP is configured as the protocol for placing calls, this indicator

 

registration

identifies the registration status of the Avaya system with the SIP server

 

status

as follows:

 

 

 

 

in progress

 

(yellow indicator)

 

 

registration failed

(red indicator)

 

 

Contact your administrator.

 

 

 

 

 

 

 

The navigation bar is a grey bar that appears below the system status bar. The navigation bar contains icons that correspond to buttons on the remote control and text that describes the action a button performs. The icons and text change depending on how you use the system. The quick reference card Getting Started with your Avaya Video System shows you how to perform common tasks with the remote control.

Note: Pressing and holding any button except theOK button on the remote control may cause the command associated with the button to repeat.

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The System Menu

To access the System Menu from the main screen, press thebutton on the remote control. From theSystem Menu you can do the following:

View selected configuration and status information about your Avaya system in the

System Information pages. Use theandbuttons on the remote control to navigate the pages.

Access User Preferences from which you can do the following:

-Change the appearance of the user interface, including the language, screen saver and screen saver timeout, system sleep timeout, and the duration of time that the user interface appears after a call connects.

-Change the background image or color.

-Choose the method the system uses for answering calls. For more information, refer to “Answering or Rejecting a Call” on page 16.

-Adjust settings for audio input and output devices connected to the system. For more information, refer to “Managing Audio” on page 18.

-Access diagnostic tools to adjust camera settings and reboot the system. For more information, refer to “Troubleshooting” on page 30.

When you select a preference, help text appears at the bottom of the screen to assist you in selecting an option for the preference.

Note: Your administrator may require a password to access these preferences.

Administrator Preferences is password protected and contains preferences for administrators only. Refer to“Accessing Administrative Features” on page 33.

Activate the system Do Not Disturb feature. For more information, refer to“Answering or Rejecting a Call” on page 16.

Controlling Avaya Video Camera 150s

Before placing a video call, become familiar with how to control your Avaya Video Camera 150 using the remote control. To prevent far end users from controlling your near end camera during a call, contact your administrator. Avaya Video Camera 100 does not support camera control.

To adjust Avaya Video Camera 150 at the near end when the system is idle, select the camera. Press the near/far camera button on the remote control.

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Avaya 1010/1020 User Guide