Avanti 3025 User Manual
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Integrated Multi-ApplicationGenerator

Avanti 3025 telephone set

User guide

 

 

76-110-0500/0

Issue 1

76-110-0500/0,Issue 1

Avanti 3025 telephone set

User guide

Telrad Telecommunications Inc.,

Woodbury, New York

76-110-0500/0,Issue 1

Printed in Israel

Telrad Telecommunications Inc.,

Woodbury, New York

NOTICE

This publication refers to Telrad Integrated Multi Application Generator (ImaGEN), Release 7.0, connected to Telrad DIGITAL KEY BX, DIGITAL 400, and DIGITAL 1000 exchanges, Release SB7/DB7/LB7, as of July 1999.

Telrad reserves the right to modify the equipment and software described herein without prior notice. However, changes made to the equipment or software described herein do not necessarily render this publication invalid.

© 1999 Telrad Telecommunications Inc.,

Woodbury, New York

CONTENTS

WHAT IS IMAGEN? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 BASIC CONCEPTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 WHAT IS A MAILBOX? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 SOFTKEYS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 ICONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 MENUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 YOUR PASSWORD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 TYPOGRAPHIC CONVENTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 GENERAL FUNCTION KEYS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 WHAT CAN YOU DO WITH IMAGEN . . . . . . . . . . . . . . . . . . . . . . . . 6 ACCESSING IMAGEN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 GETTING STARTED WITH YOUR MAILBOX . . . . . . . . . . . . . . . . . . 9 ENTERING YOUR MAILBOX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 RECORDING YOUR NAME AND PERSONAL GREETINGS . . . . . 11 CHANGING YOUR PASSWORD . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 LEAVING MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 LEAVING ORDINARY MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . . 16 LEAVING SPECIAL TYPES OF MESSAGES . . . . . . . . . . . . . . . . . 19 To tag a message with a special attribute . . . . . . . . . . . . . . . . . . . . . 20 MODIFYING THE DATE AND TIME

OF A FUTURE DELIVERY MESSAGE . . . . . . . . . . . . . . . . . . . . . . . 21 LEAVING A MESSAGE FOR A MAILBOX GROUP . . . . . . . . . . . . . 22 RECEIVING MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 LISTENING TO YOUR MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . . 25 CHANGING AN OLD MESSAGE TO A NEW MESSAGE . . . . . . . . 28 PROGRAMMING CONTINUOUS LISTENING . . . . . . . . . . . . . . . . . 28 DETERMINING WHO A MESSAGE IS FROM AND

WHEN YOU RECEIVED IT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 VIEWING THE CONTENTS OF YOUR MAILBOX . . . . . . . . . . . . . . 30 REVIEWING CONFIRMATION MESSAGES . . . . . . . . . . . . . . . . . . 34 RECOVERING A MESSAGE THAT YOU HAVE DELETED . . . . . . 34 REPLYING TO A MESSAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 COPYING OR TRANSFERRING A MESSAGE

TO ANOTHER MAILBOX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 CARBON COPYING OR CARBON SENDING A MESSAGE

TO ANOTHER MAILBOX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 MESSAGE ANNOTATION --

ADDING YOUR OWN COMMENTS . . . . . . . . . . . . . . . . . . . . . . . . . 40 CALLER IDENTIFICATION (CID) LIST, DISPLAY AND DIAL . . . . . 43 REVIEWING CID CALLS LISTED ON YOUR DISPLAY . . . . . . . . . 43

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REVIEWING CID CALLS FOR ANOTHER EXTENSION . . . . . . . . . 48 INDEXING YOUR MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 FORWARDING YOUR MESSAGES TO ANOTHER LOCATION . . . 52 PROGRAMMING FOLLOW-ME NUMBERS . . . . . . . . . . . . . . . . . . 53 ANSWERING A FOLLOW-ME CALL . . . . . . . . . . . . . . . . . . . . . . . . 55 RECORDING CONVERSATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . 57 SCREENING INCOMING CALLS . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 MESSAGE MONITORING AND CALL INTERCEPTION . . . . . . . . . 60 DIALING ASSISTANCE FOR OUTSIDE CALLERS . . . . . . . . . . . . . 63 DIAL BY NAME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 EXTENSION ASSISTANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 SINGLE DIGIT DIALING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 OPERATOR ASSISTANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 PROGRAMMED INTERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 FOREIGN LANGUAGE ANNOUNCEMENTS . . . . . . . . . . . . . . . . . . 69 DIALING OUT WITH CUSTOMIZED DIRECTORIES . . . . . . . . . . . . 70 CUSTOMIZED DIAL BY NAME DIRECTORIES . . . . . . . . . . . . . . . . 70 ADVANCED IMAGEN SUBSCRIBER FEATURES . . . . . . . . . . . . . 73 AUTOMATIC COPYING OF UNHEARD MESSAGES . . . . . . . . . . . 73 DEFINING A PERSONAL DISTRIBUTION GROUP . . . . . . . . . . . . 75 PROGRAMMING AUTOMATED ATTENDANT SERVICE

FOR YOUR MAILBOX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 IMAGEN AT A GLANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

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WHAT IS IMAGEN?

IMAGEN is a multiple application generator that incorporates an electronic voice mail system, providing you with an easy, fast and dependable way to communicate with people inside and outside your organization.

For outside callers dialing in to your organization, IMAGEN plays a recorded announcement that offers assistance in reaching the person with whom they want to speak, and provides options for proceeding if that person is subsequently unavailable.

For you, as an IMAGEN subscriber, the wide variety ofIMAGEN features provides you with the flexibility you need in managing your communications requirements, such as handling incoming calls, and leaving and receiving messages. This manual provides you with an explanation of these features, together withstep-by-step instructions for operating theIMAGEN functions.

Avanti 3025 telephone set

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BASIC CONCEPTS

WHAT IS A MAILBOX?

Every internal IMAGEN user is assigned a mailbox for their own personal use. This is where the recorded messages you receive are stored.

Each mailbox has a unique number (up to six digits). Your mailbox number is usually the same as your extension number.

Once the system administrator has assigned a mailbox to you, you personalize it by:

obtaining a unique password from the system administrator (which you can change or cancel);

recording your name in your mailbox;

recording the personal greetings that you want your callers to hear when you are unavailable.

SOFTKEYS

The sixteen keys located on the left, right and beneath your display screen are called softkeys. The name of each softkey appears on the display screen next to it. This name changes, depending on the particular function you are performing.

When performing most functions you have two choices. You can either press a softkey, or dial the corresponding number on the dialpad, in order to perform the same function. In many cases you also have a third choice - to press the corresponding icon, which appears on the bottom row of the display.

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Avanti 3025 telephone set

For example, when recording a message you can add additional recording time by:

pressing the {ADD TIME} softkey, or

dialing [4] on the dialpad, or

pressing the add time icon .

For some functions there is no softkey or icon, but only a number on the dialpad.

For your convenience both the softkey (if available) and the digit for performing a certain function appear in the menus in this manual.

ICONS

Icons for activating IMAGEN features appear on the bottom line of the display. In most cases a regular text softkey also appears for activating the same function.

The following table explains the meaning of each icon. See your telephone set User guide for an explanation of other icons not specific to IMAGEN.

Icon

Meaning

or Return to the previous menu.

Repeat this menu/Help.

Delete the message.

Rewind the message.

Pause.

Fast forward the message.

Add time. Used to:

Add time to a message you are recording, Add recording time for a conversation you are recording, or

Activate message monitoring.

Avanti 3025 telephone set

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Icon

Meaning

End of message/End of record. Press to indicate you have finished recording a message or a conversation.

Playback. Play a message.

Save the message.

Record. Used to: Leave a message,

Record a greeting or your name,

Modify a previously recorded message, or Record a conversation.

Undelete. Restore a message you have deleted.

Visual list/Distribution list. Used to: Display a list of your messages, or

Display a list of mailboxes belonging to your personal distribution list.

Show details of a currently displayed entry.

MENUS

A menu is a list of options. For example, upon entering the system at your extension, you receive the IMAGEN MAIN

Menu:

To leave a message

 

{LEAVE MSG}

[2]

To enter a mailbox

{ENTER MBOX}

[#]

To enter your mailbox

{YOUR MBOX}

[#][#]

To request extension number assistance

{EXT ASSIST}

[9]

To exit from IMAGEN

 

[*]

 

 

 

 

In some menus you both see and hear the list of options.

You see the softkey names displayed on your screen and at the same time you hear a recorded announcement, informing you of the dialpad digits that also perform these functions. In the above menu, for example, there is no dif-

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Avanti 3025 telephone set