AT&T MLX20L, MLX-28D, MLX-10D User Manual

0 (0)
AT&T MLX20L, MLX-28D, MLX-10D User Manual

AT&T

MERLIN LEGEND™

Communications System

MLX-10D™, MLX-28D™, and MLX-20L™

Digital/ISDN Display Telephones User's Guide

Copyright © 1991 AT&T

AT&T 555-610-122

All Rights Reserved

Issue 1

Printed in U.S.A.

August 1991

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.

Federal Communications Commission (FCC)

Electromagnetic Interference Information

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Canadian Department of Communications (DOC)

Interference Information

This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant Ies Iimites applicable aux appareils numériques de la classe A prescribes clans Ie Règlement sur Ie brouillage radioélectrique edicté par Ie ministère des Communications du Canada.

Trademarks

MLX-10D, MLX-20L, and MLX-28D are trademarks of AT&T. MERLIN LEGEND is a trademark of AT&T.

Rings

One long

One long and one short One long and two short One long and three short

Inside call Outside call

Transfer or returning call Returning Callback call

Line Button Lights

Red

Green

Red and green Red and green

Red and flash green Red and flash green Fast flash green Slow flash green

Automatic connection Line or feature in use Line Request in use You’re on line Incoming call Returning transfer Held call (yours)

Held call (co-worker’s)

Conference Calls

1.Dial first extension or number

2.Press Conf

3.Press line button

4.Dial next extension or number

5.Announce call and press

Conf

6.Repeat steps 2-5 for each participant

7.Hang up to end conference

Press Drop and line button to drop single participant

Press Hold to temporarily leave conference

Press any participant’s line button to rejoin conference

Transfer Calls

Unannounced Transfer

1.Press Transfer

2.Press line or SA button

3.Dial extension or number

4.Press Transfer or hang up

Announced Transfer

1.Press Transfer

2.Press line or SA button

3.Dial extension or number

4.Announce call

5.Press Transfer, hang up,

or return to call on hold

One-Touch ManuaI Transfer

1.Press Auto Dial

2.Announce call

3.Press Transfer, hang up,

or return to call on hold

One-Touch Auto Transfer 1. Press Auto DiaI

Camp-On

1.Press Camp-On or press Feature and

Select

Feature Use

Display

1.Select from Menu or Feature screen

2.Follow prompts

Programmed Button

1.Program a line button for each feature (Appendix C)

2.Press programmed button

Feature Code

1. Press Feature

2. Dial code

B = Programmed button

 

C = Code

F = Feature

 

M = Menu

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Account Code Entry

 

 

 

 

 

 

 

BCF

 

 

 

 

 

 

Alarm Clock

 

 

 

 

 

 

 

 

 

 

 

M

 

 

 

 

 

 

 

 

 

 

Auto Dial

 

 

 

 

 

 

B

Callback—Selective

 

 

 

 

 

 

BCF

Call Waiting-Pickup

 

 

 

 

 

 

C

Camp-On

 

 

 

 

 

 

BCF

Coverage-Off

 

 

 

 

 

 

B

Individual Coverage

 

 

 

 

 

B

Group Coverage

 

 

 

 

 

 

B

Do Not Disturb

 

 

 

 

 

 

B

Extension Directoy

 

 

 

 

 

 

M

Follow Me

 

 

 

 

 

 

FC

Forward

 

 

 

 

 

 

BC

Headset/ Handset Mute

 

 

 

 

 

B

 

 

 

 

 

BCF

Last Number Dial

 

 

 

 

 

 

 

 

 

 

 

 

Messaging

 

 

 

 

 

 

 

M

 

 

 

 

 

 

 

Cancel

 

 

 

 

 

 

 

C

 

 

 

 

 

 

 

Delete

 

 

 

 

 

 

 

M

 

 

 

 

 

 

 

Leave

 

 

 

 

 

 

 

BF

 

 

 

 

 

 

 

Next

 

 

 

 

 

 

M

Posted

 

 

 

 

 

 

M

Return Call

 

 

 

 

 

 

M

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Feature use continued

 

 

 

Paging

 

BF

Loudspeaker

 

 

Speakerphone

 

 

 

 

 

B

 

 

 

 

 

 

Park

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

BF

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Personal Directory

 

 

 

 

 

 

 

 

M *

 

Persona! Speed Dial

 

 

 

 

 

 

C

 

 

 

 

BF

 

Pickup

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Privacy

 

 

 

 

 

 

 

 

 

 

 

 

 

BC

 

 

 

 

 

 

 

 

 

 

 

 

 

Recall

 

 

 

 

 

 

 

 

 

 

 

 

BC

 

 

 

 

 

 

 

 

 

 

 

 

Reminder Service

 

 

 

 

 

 

 

BC

 

 

 

 

 

 

 

Saved Number Dial

 

 

 

B

 

Signaling

 

 

 

 

 

 

B

Notify

 

 

B

 

System Directory

 

 

 

 

M

 

System Speed Dial

 

 

BC

 

 

 

Timer

 

 

 

 

 

 

 

 

 

 

 

M

 

* Also on Home screen

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Account

Codes

 

 

Name

 

 

 

 

 

 

Code

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Contents

About This Book

ix

Conventions Used

x

How to Comment on This Book

xi

Your Disp ay Telephone

1-1

MLX-1OD

1-2

MLX-28D

1-4

MLX-20L

1-6

The Display Area

1-8

Dedicated Feature Buttons

1-17

Line Buttons

1-19

Line Button Lights

1-24

Caring for Your Phone

1-25

 

Adjusting the Desk Stand

1-26

Contents i

Contents

2

Making and Answering Calls

2-1

 

Making Outside Calls on Phones

 

 

with SA Buttons

2-2

 

Making Outside Calls on Phones

 

 

with ICOM Buttons

2-3

 

Making Inside Calls

2-4

 

Answering Calls

2-6

 

Tones

2-9

3

Using and Programming Features 3-1

 

Using Features

3-4

 

Programming Features

3-5

4

Feature Finder

4-1

ii Contents

Contents

5

Features

5-1

 

Account Code Entry

5-3

 

Alarm Clock

5-5

 

Auto Dial

5-6

 

Callback

5-9

 

Call Waiting

5-13

 

Conference

5-15

 

Coverage

5-18

 

Do Not Disturb

5-25

 

Extension Directory

5-26

 

Follow Me

5-28

 

Fonvard

5-28

 

Headset/Handset Mute

5-32

 

Inspect

5-34

 

Last Number Dial

5-35

 

Line Request

5-36

 

Messaging

5-37

 

Paging

5-42

 

Park

5-45

 

Personal Directory

5-48

 

Personalized Ring

5-53

Contents iii

Contents

5

Features—Continued

 

 

 

Personal Speed Dial

5-54

 

Pickup

5-56

 

 

Privacy

5-59

 

Recall

5-60

 

Reminder Service

5-61

 

Ringing Options

5-63

 

Saved Number Dial

5-66

 

Signaling and Notify

5-68

 

System Directory

5-71

 

System Speed Dial

5-73

 

Timer

5-75

 

Transfer

5-76

 

Voice Announce

5-83

A

Programming Special Characters

A-1

B

Feature Codes

B-1

iv Contents

Contents

C

Programming Codes

C-1

D

Feature Name Display

 

 

Abbreviations

D-1

IG

Index/Glossary

IG-1

Contents v

vi

The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.

IMPORTANT SAFETY INSTRUCTIONS

Always follow these basic safety precautions when using your telephone equipment. These precautions reduce the risk of fire, electric shock, and injury to you and damage to the equipment.

Read and understand all instructions.

Follow all warnings and instructions marked on or packed with the telephone.

Do not use the telephone near water, as in a wet basement. The telephone can be hazardous if immersed in water. To avoid the possibility of electrical shock, do not use it when you are wet. If you accidentally drop it into water, do not retrieve it until you have first unplugged the line cord from the modular wall jack. Do not plug the telephone back in until it has dried thoroughly.

Do not use the telephone (other than a cordless-type telephone) during electrical storms in your immediate area. There is a remote risk of electric shock from lightning.

Unplug the telephone from the wall outlet before cleaning. Use a damp cloth for cleaning. Do not use liquid or aerosol cleaners on the phone.

vii

Do not use the telephone near a gas leak. If you suspect a gas leak, report it immediately, but use a telephone away from the area in question. The telephone’s electrical contacts could generate a tiny spark. While unlikely, it is possible that the spark could ignite heavy concentrations of gas.

Never push objects of any kind into the telephone through openings or slots. Never spill liquid of any kind on the telephone.

To reduce the risk of electric shock, do not disassemble the telephone. There are no user-serviceable parts inside. Opening or removing covers may expose you to hazardous voltages, and incorrect reassembly can cause electric shock when the telephone is used.

Call your AT&T representative or authorized dealer when service or repair work is needed.

Accessories include answering machines, alerts, modems, and fax machines. To connect an accessory, you must first have a Multi-Function Module (MFM).

WARNING:

For your personal safety DO NOT install an MFM yourself.

ONLY an authorized AT&T technician or dealer representative shall install, set options, or repair an MFM. To eliminate the risk of personal injury due to electric shock, DO NOT attempt to install or remove an MFM from your MLX telephone. Opening or removing the module cover of your telephone may expose you to dangerous voltages.

SAVE THESE INSTRUCTIONS

viii

About This Book

This book gives you the information you need to use your display telephone. If you have questions about this book or need additional information, see your system manager. He or she is a co-worker who is responsible for managing the system.

About This Book ix

About This Book

Conventions Used

The following typographic conventions are used in this book:

Buttons that you program (“hand-labeled” buttons) are shown in bold italic type with initial capitals:

Press Privacy.

Buttons that are programmed at the factory (imprinted buttons) are shown in bold Roman type with initial capitals:

Press Transfer.

Information that appears on your display is shown in a type similar to that used in the display. Information as it appears on a 2-line by 24-character display phone is shown in brackets following the information as it appears on a 7-line by 24-character display phone:

Select Ext Program [Ext Prog].

If a bracketed word is not shown, the information is the same for the 7-line and 2-line display phones.

Important words are shown in bold type:

Use this button to make inside and outside calls.

Symbols or numbers that you enter using the dialpad are shown in bold type:

Dial 760.

x About This Book

About This Book

How to Comment on This

Book

We welcome your feedback on this book. Please use the feedback form on the next page. If the form is missing, send your comments to A. Sherwood, AT&T, 99 Jefferson Road, Rm. # 2A25, Parsippany, NJ 07054.

How to Comment xi

Your Display Telephone

The MLX-10D,™ the MLX-20L,™ and the MLX-28D™ phones are all digital/lSDN display phones. The differences are the number of buttons available (10, 20, or 28) to make and receive calls, and the size of the display.

Your display phone is part phone, part intercom, and part computer. It has touch-tone dialing, a speakerphone, and programming capabilities.

The display shows you the number you are calling, gives you information about incoming calls, lists features for using the phone, and gives you programming instructions.

The three MLX display phones that can be used with the communications system are shown on the following pages.

Your Display Telephone 1-1

Your Display Telephone

MLX-10D

Handset

Display Screen

Display Buttons (8)

Button Labeling Card

Line Buttons (10)

Message Light

Dialpad

 

 

 

 

 

 

 

 

 

 

 

 

Volume Control

 

 

 

 

 

 

I

 

 

 

Dedicated Feature Buttons (8)

 

 

 

 

 

 

 

 

User Cards and Tray

 

 

 

 

1-2 MLX-10D

Your Display Telephone

Button labeling card

Cards you can label with the line or feature assigned to each line button

Dedicated feature buttons

The 8 imprinted buttons for the features used most often

Desk stand (not shown)

A support that adjusts to two heights and can be removed for wall mounting

Dialpad

The numbered buttons, and the asterisk ( ) and pound sign ( # )

Display buttons

The Home, Menu, More, and Inspect buttons that control the display screens, and the unlabeled buttons that activate features shown on the screens

Display screen

A 2-line by 24-character screen where you view call information, phone directories, and instructions for using features and programming the phone

Handset

The hand-held part of the phone that you pick up, talk into, and listen from

Line buttons

The 10 buttons with red and green lights used to make and receive calls, You can program any unlabeled buttons for feature use.

Message light

A light that goes on when a co-worker or system operator leaves a message-on your display or when you have a voice-mail message or a fax

User cards and tray

Instructions for feature use and directory information in a sliding tray under the phone

Volume control

A button for controlling the volume of the speaker, handset, and ringer

MLX-10D 1-3

Your Display Telephone

MLX-28D

Handset

Display Screen

Display Buttons (8)

Button Labeling Cards

Line Buttons (28)

Message Light

Dialpad

Volume Control

Dedicated Feature Buttons (8)

User Cards and Tray

1-4 MLX-28D

Your Display Telephone

Button labeling cards

Cards you can label with the line or feature assigned to each line button

Dedicated feature buttons

The 8 imprinted buttons for the features used most often

Desk stand (not shown)

A support that adjusts to two heights

Dialpad

The numbered buttons, asterisk ( ), and pound sign ( # )

Display buttons

The Home, Menu, More, and Inspect buttons that control the display screens, and the unlabeled buttons that activate features shown on the screens

Display screen

A 2-line by 24-character screen where you view call information, phone directories, and instructions for using features and programming the phone

Handset

The hand-held part of the phone that you pick up, talk into, and listen from

Line buttons

The 28 buttons with red and green lights used to make and receive calls. You can program any unlabeled buttons for feature use.

Message light

A light that goes on when a co-worker or system operator leaves a message on your display or when you have a voice-mail message or a fax

User cards and tray

Instructions for feature use and directory information in a sliding tray under the phone

Volume control

A button for controlling the volume of the speaker, handset, and ringer

MLX-28D 1-5

Your Display Telephone

MLX-20L

 

Display Buttons

Handset

Display Screen

Button Labeling Cards

Line Buttons (20)

Message Light

Diaipad

Volume Control

Dedicated Feature Buttons (8)

User Cards and Tray

1-6 MLX-20L

Your Display Telephone

Button labeling cards

Cards you can label with the line or feature assigned to each line button

Contrast control (not shown)

A sliding switch on the top of the phone used to brighten and dim the display

Dedicated feature buttons

The 8 imprinted buttons for the features used most often

Desk stand (not shown)

A support that adjusts to two heights

Dialpad

The numbered buttons, asterisk ( ), and pound sign ( # )

Display buttons

The Home, Menu, More, and Inspect buttons that control the display screens, and the unlabeled buttons that activate features shown on the screens

Display screen

A 7-line by 24-character screen where you view call information, phone directories, and instructions for using features and programming the phone

Handset

The hand-held part of the phone that you pick up, talk into, and listen from

Line buttons

The 20 buttons with red and green lights used to make and receive calls. You can program any unlabeled buttons for feature use.

Message light

A light that goes on when a co-worker or system operator leaves a message on your display or when you have a voice-mail message or a fax

User cards and tray

Instructions for feature use and directory information in a sliding tray under the phone

Volume control

A button for controlling the volume of the speaker, handset, and ringer

MLX-20L 1-7

Your Display Telephone

The Display Area

The display on your phone makes it easy to handle calls and use your system’s many features. It acts as an alarm clock, timer, phone book, message center, and helps you locate features you want to use or program. The more you use it, the more uses you will find for it.

If you have an MLX-20L phone, you have the large (7-line by 24-character) display. If you have an MLX-10D or MLX-28D phone, you have the small (2-line by 24-character) display.

You can use features from the display by pressing the Feature button or the Menu button and selecting a feature from the display. You can also program features from the display by pressing the Menu button and then selecting Ext Program [Prog]. The display leads you step-by-step

through programming procedures and shows the feature you have chosen.

Feature names are spelled out on large displays but shortened on small displays. In this book, the large display feature name is shown first, followed immediately by the abbreviated, small display version in brackets. For example,

Alarm Clock [AIClk] or Auto Dial[AutoD]. If a bracketed word is not shown, the information is the same for small and large displays.

1-8 The Display Area

Your Display Telephone

A list of feature names and their abbreviations is in Appendix D.

The display has labeled and unlabeled buttons next to or below it. The labeled buttons— Home, Menu, Inspct, and More— are used to move among the display screens. The unlabeled buttons are used to access and activate features. The functions of the unlabeled buttons change when the screens change.

To select a feature or option that appears on a screen, press the unlabeled button that is next to it on the large display or underneath it on the small display. If there is more information than can be displayed on one screen, the > symbol is displayed. Press More, and the additional information is displayed.

Home Screen

The Home screen is your display’s “home base.” This is the screen you always see unless you select another screen or you are doing a special activity such as programming your phone. Press the Home button whenever you want to return to the Home screen.

The information on the Home screen changes according to

how you’re using the phone—making a call,

answering a call,

or using a feature—or if you’re not using the

phone at all.

The Display Area 1-9

Your Display Telephone

7-Line Display Home Screen and Display Buttons

1

2

3

4

5

6

7

2-Line Display Home Screen and Display Buttons

Line 1 (Top Line)

The top line gives calling information:

When you’re not on the phone, the top line of the Home screen is blank. However, if you’re using a Posted Message to let co-workers know where you are when you don’t answer the phone, the message you’ve selected appears as a reminder, as in the examples shown above.

When you use a feature during a call, the Home screen prompts you to enter information, such as an extension number or an account code.

1-10 The Display Area

Your Display Telephone

When you receive a call, the top line shows the type of call—for example, if the call is an inside, outside, forwarded, or transferred call. The name and extension of the caller appears for inside calls. For outside calls, the display shows the line the call came in on and, if your company subscribes to AT&T INFO2 automatic number identification (ANI) service, the caller’s number. Press More to find out who is transferring a call to you.

Note: The availability of the caller identification information may be limited by local-serving (caller’s) jurisdiction, availability, or central office equipment.

When you make a call, the top line shows the numbers as you dial. On inside calls, if your system is programmed to display names, the name of the person you are calling also appears.

Line 2

The second line shows the date and time and, when activated, the alarm clock (a bell) and a minute and second timer. The second line also reminds you of waiting calls and calls on hold, and displays information when you use a feature, confirming that you used it correctly.

Lines 3 through 7 (7-Line Display Only)

Lines 3 through 7 appear on the large display only and are reserved for entries in your Personal Directory, a feature on the MLX-20L that stores, shows, and dials up to 50 numbers.

The Display Area 1-11

Your Display Telephone

Menu Screen

The Menu screen lists features and functions you can use by pressing the button that corresponds to the feature or function shown on your display. You do not need to program these features. The Menu screen is also used to enter programming codes for features you do need to program.

7-Line Display Menu Screen and Display Buttons

2-Line Display Menu Screen and Display Buttons

Press More to see the next screen.

1-12 The Display Area

I

Your Display Telephone

To adjust the brightness (contrast) of a 7-line display, use the Contrast control on the top of the phone. To adjust the brightness of a 2-line display, select Ctrst from the first Menu screen. Then select Down or Up to decrease or increase the contrast, and press Home to return to the home screen.

Inspect Screen

The Inspect screen gives you information about active, incoming, and held calls. Pressing lnspct and then the line button for the call you want to inspect shows the name or extension number of an inside caller or indicates if it is an outside call.

Also, when you press Inspct and then a programmed line button, line 1 of the display shows what feature is programmed onto the button, as shown below. When you are finished, press Home to return to the Home screen. For more information, see Inspect in Chapter 5.

The Display Area 1-13

Your Display Telephone

7-Line Display Inspect Screen and Display Buttons

1

2

3

4

5

6

7

2-Line Display Inspect Screen and Display Buttons

1-14 The Display Area

Your Display Telephone

Feature Screen

The Feature screen gives you quick access to features you use often, without having to program them. When you press Feature (located near the red Hold button), feature names appear on the screen next to or above the unlabeled display buttons.

The feature names on the screen change according to how you are using your phone at the moment. For example, if you dial an extension and hear a busy signal, and then press Feature, the screen offers a choice of features for leaving messages or having your phone ring when the extension is available.

Or when you lift the handset and select a line button to make an inside call and then press Feature, the screen lists features related to making, answering, or handling inside calls

as shown next.

The Display Area 1-15

Loading...
+ 152 hidden pages