1 |
USER’S MANUAL |
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Part 2 |
Four-Line Intercom
Speakerphone 964
©2000 Advanced American Telephones. All rights reserved. Printed in Indonesia. 850002940 Issue 1AT&T 6/00
Please also read
Part 1 – Important
Product Information
Para recibir este manual en español, por favor llame al 1 800 222-3111.
AT&T and the globe symbol are registered trademarks of AT&T Corp. licensed to Advanced American Telephones.
BEFORE YOU BEGIN ........................ |
3 |
Glossary ................................................ |
4 |
Features List.......................................... |
6 |
Audible Signals ..................................... |
7 |
INSTALLATION................................. |
8 |
Table/Desk Installation ......................... |
8 |
Wall Installation .................................. |
10 |
Convenience Ports ............................. |
13 |
SET UP SYSTEM FEATURES ............. |
15 |
Change Display Language................... |
16 |
Set the Time/Date ............................... |
16 |
Assign an Extension Number |
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to Your Phone ................................. |
16 |
Turn COVM Indicator On or Off |
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for Each Line................................... |
17 |
Turn the Ringer On or Off |
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for Each Line................................... |
17 |
Select the Ringer Type........................ |
17 |
Set Delay Ring .................................... |
18 |
Turn Line Usage On or Off |
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for Each Line................................... |
18 |
Assign the Prime Line |
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(Line Preference) ........................... |
18 |
Assign the Line Group |
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for this Phone ................................. |
19 |
Turn Auto-Mute On or Off.................. |
19 |
Set the Dial Mode ............................... |
19 |
Set the Flash Time............................... |
19 |
Turn Hold Reminder On or Off.......... |
20 |
Program Home and Local |
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Area Codes...................................... |
20 |
Set Your Phone for Single Phone |
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Operation........................................ |
20 |
Program the Day and Night Times |
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for Auto-Attendant ........................... |
21 |
Program Ring Time ............................. |
21 |
Program Message Length.................... |
22 |
Turn Message Alert On or Off ............ |
22 |
Turn the Monitor On or Off............... |
22 |
Turn D-TAD Intercept On or Off........ |
22 |
Set Auto-Attendant Pickup Delay........ |
23 |
Program Remote Password................. |
23 |
Set Your Phone to be the Centrex |
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Console Phone................................ |
23 |
Program the Centrex Console |
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Delayed Ring Time .......................... |
23 |
CONTENTS |
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Turn Toll Saver On or Off ................... |
24 |
Erase All Settings and Return |
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the Phone to Default Settings......... |
24 |
TELEPHONE OPERATION................. |
25 |
Making or Answering a Call ................ |
26 |
Timer ................................................... |
27 |
Call Privacy.......................................... |
27 |
Do Not Disturb.................................... |
28 |
Line-In-Use Lights ................................ |
28 |
Volume................................................. |
28 |
Redial.................................................. |
29 |
Auto Redial ......................................... |
29 |
Hold ..................................................... |
30 |
Switch Between Lines ......................... |
30 |
Mute...................................................... |
30 |
Flash...................................................... |
30 |
Temporary Tone Dialing....................... |
31 |
Conference Calls................................... |
31 |
Transfer a Call...................................... |
32 |
DIRECTORY OPERATION.................. |
33 |
Storing Names and Numbers |
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in the Directory .............................. |
34 |
Storing a Pause in a |
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Directory Number .......................... |
35 |
Storing a Temporary Tone Signal |
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in a Directory Number ................... |
35 |
Storing a Flash in a |
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Directory Number .......................... |
35 |
Reviewing Information Stored |
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in the Directory .............................. |
36 |
Changing Directory Entries................ |
36 |
Dialing a Number from |
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the Directory .................................. |
37 |
Removing a Name and Number |
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from the Directory ......................... |
37 |
Removing All Entries from |
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the Directory .................................. |
37 |
INTERCOM OPERATION................... |
38 |
Basic Intercom Operations.................. |
39 |
Making an Intercom Call with |
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the Handset..................................... |
39 |
Making an Intercom Call with the |
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Speakerphone or Headset .............. |
40 |
Answering an Intercom Call............... |
40 |
Making a Single-phone Page............... |
40 |
1
CONTENTS |
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Answering a Single-phone Page .......... |
40 |
Switching Between an Intercom |
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Call and a Single-phone Page.......... |
41 |
Ending an Intercom or Page Call ......... |
41 |
Paging All Phones ................................ |
41 |
Answering an All Page ......................... |
41 |
Making an Intercom |
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Conference Call .............................. |
42 |
Room Monitor ..................................... |
42 |
CALLER ID OPERATION................... |
43 |
Call Waiting......................................... |
44 |
Calls Received on Two or |
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More Lines Simultaneously ............. |
45 |
Message Waiting and |
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NEW CALLS Light ........................... |
46 |
Call List ............................................... |
46 |
Display Messages ................................ |
47 |
Removing Calls from Call List ............ |
48 |
Dialing a Number from Call List......... |
49 |
Saving a Number from Call List |
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to the Directory.............................. |
49 |
Time/Date........................................... |
50 |
Reset COVM Indicator........................ |
50 |
ANSWERING SYSTEM |
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(D-TAD) Operation...................... |
51 |
Turning the Answering System |
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On/Off ............................................ |
52 |
Entering D-TAD Mode ........................ |
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Reviewing the Outgoing |
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Announcement ............................... |
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Recording an Outgoing |
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Announcement ............................... |
53 |
Erasing the Outgoing |
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Announcement ............................... |
53 |
Monitoring Incoming Calls................. |
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Listening to Your Messages................. |
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Removing Messages............................ |
55 |
Recording a Memo ............................. |
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Two-Way Recording............................ |
56 |
Audible Message Alert......................... |
56 |
Toll Saver ............................................ |
56 |
ANSWERING SYSTEM |
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Auto-Attendant Operation ......... |
57 |
Turn Auto-Attendant Function |
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On/Off ............................................ |
59 |
Auto-Attendant Sequence for |
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Callers ............................................. |
59 |
Reviewing an Auto-Attendant |
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Outgoing Message .......................... |
60 |
Recording an Auto-Attendant |
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Outgoing Message .......................... |
60 |
Removing an Auto-Attendant |
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Outgoing Message .......................... |
60 |
Using Multiple Auto-Attendants.......... |
60 |
ANSWERING SYSTEM |
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Remote Operation...................... |
61 |
Connect with the |
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Answering System .......................... |
61 |
Remote Commands ............................ |
62 |
ADDING A FAX MACHINE................ |
63 |
Multi-Phone System ............................. |
63 |
Single Phone........................................ |
64 |
Using a Fax Switch .............................. |
64 |
IN CASE OF DIFFICULTY.................. |
65 |
EXPANDING THE 964 SYSTEM ........ |
69 |
Line Groups ......................................... |
69 |
Private Lines ........................................ |
70 |
CENTREX OPERATION..................... |
71 |
Setup Checklist.................................... |
71 |
Enabling the Console Phone............... |
71 |
Console Operation .............................. |
71 |
Setting Ring Delay Duration.................. |
72 |
Answering a Delayed Ring ................... |
72 |
Picking Up Another Station’s Line...... |
72 |
INDEX ............................................ |
73 |
BEFORE YOU BEGIN
•Check to be sure your box contains:
1Telephone
1Handset
1Handset cord
1Mounting base
2Seven-foot line cords
1Eight-inch line cord
1Power adapter
1Warranty insert
19V battery
1User’s Manual
•You must have a modular telephone jack and an electrical outlet not controlled by a wall switch near where you’re installing the phone.
•The total length of telephone wiring used in this system is important. If the total length of telephone wiring is more than
600 feet, you may need to use a special filter device. You can call 1 800 222–3111 for information about this filter. You’ll need to contact a professional to install this filter.
•Identify the number of phone lines you’ll use.
•Plan the layout of your phone system and decide which phone(s) will be the Auto-Attendant(s).
•All connected phones must have the same Line 1 phone number for the Intercom and Page features to work.
•Assign a different Intercom Extension Number (11 through 22) to each 964 telephone. You’ll need to do this individually at each telephone.
•Decide if you want a private line. A private line does not appear on all connected phones.
•You must subscribe to combined Caller ID with Call Waiting as a single service to see Caller ID information for Call Waiting calls. Check with your local telephone company for availability.
•Choose your setting for each system feature. You will need to program the features during installation (see “Features List”).
2 |
3 |
BEFORE YOU BEGIN
Glossary
Auto-Attendant: This is a phone (within your 964 multi-phone system) that you designate to pick up a ringing line automatically after a selected number of rings. The Auto-Attendant plays the selected outgoing message, and redirects the call if the caller dials an extension number. You can designate up to 12 Auto-Attendants in your system.
CID: This stands for Caller Identification, which is a subscriber service, available from most local telephone companies for a fee. When you subscribe to Caller Identification, you can see who's calling before you answer the phone if you and the caller are both in areas offering Caller ID service with compatible equipment.
Caller ID with Call Waiting: This is a single combined subscriber service which may be available from your local telephone company. If you subscribe to this service you can use your 964 telephone system to see who's calling even while you are on another call (as long as your caller is in an area with Caller ID service and both telephone companies use compatible equipment).
Centrex Service: A special subscriber service which may be available from your local telephone company for a fee. The 964 telephone system can be used with Centrex Service.
COVM: Central Office Voice Mail is a subscriber voice message service which may be available from your local telephone company. This service may be called by another name in your area (e.g., Call Answering).
DND: When activated the Do Not Disturb feature prevents interruptions during a call.
D-TAD: Digital Telephone Answering Device is the sophisticated tapeless answering system built into the 964 telephone system.
Home Area Code: This is the area code for your telephone number. Most users simply dial the seven digits of a phone number to make a call within their own area code and 11 digits outside of their area code. If this applies to you, you should enter your own area code into the unit as the Home Area Code. After programming, if you receive a call from within your Home Area Code, the screen will display the seven digits of the phone number. When you use Display Dial, the unit will know to ignore the Home Area Code, and dial only the seven digits of the phone number.
BEFORE YOU BEGIN
You may, however, live in a region where for calls within your own area code, you must dial 10 digits (that is, the three-digit area code and phone number). If this applies to you, enter "000" for the Home Area Code and enter your area code as a Local Area Code. After programming, if you receive a call from within your area code, the screen displays the 10 digits of the phone number. When you use Display Dial, the unit will know to dial your area code along with the seven digits of the telephone number (and "1" if appropriate).
Be sure to follow the directions on page 20 for programming the Home Area Code.
Local Area Code: Most users dial 11 digits to make calls outside their Home Area Code. These users do not need to program any Local Area Codes.
However, if you dial only 10 digits to make calls to some areas outside your Home Area Code (without dialing "1"), then program these Local Area Codes into the unit (up to five Local Area Codes can be programmed). See page 20 for directions.
After programming, if you receive a call from one of these Local Area Codes, the screen displays the 10 digits of the phone number. When you use Display Dial, the unit will dial the 10 digits, without inserting a "1" before the area code.
Line Group: A group of 964 phones sharing some lines within a multi-phone system.
Navigation buttons: These are the buttons used when programming your 964 system and for scrolling through feature options (+, -, >, <,
E, S).
Prime Line: This is the line on your phone you designate to be selected automatically when you lift the handset, press Kor h.
4 |
5 |
BEFORE YOU BEGIN
Features List
NOTE: An * indicates the default setting for each system feature.
NOTE: One ring is equal to about six seconds, two rings equals twelve seconds, and so on.
Feature |
Function |
Setting Option(s) |
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LANGUAGE |
Select language for screen displays |
English* or Spanish |
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TIME/DATE |
Manually set time and date |
01:00AM 01/01 Sunday* |
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EXTENSION NO |
Assign extension number for this |
11-22* |
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phone |
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COVM ON/OFF |
Turn COVM (message/voice mail) |
On or Off* |
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indicators on or off for each line |
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COVM RESET |
Clear COVM indicators when they |
NA |
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are lit but no new messages are |
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waiting |
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RINGER ON/OFF |
Turn ringer on or off for each line |
On* or Off |
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RINGER TYPE |
Select ring pattern for this phone |
Type 1*, 2, 3, 4 |
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DELAY RING |
Select desired time to delay |
Off*, 2, 4, 6, ... 30 seconds |
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Central Office ring |
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LINE USAGE |
Turn line usage on or off for |
On* or Off |
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each line |
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PRIME LINE |
Assign a line on this phone to be |
Line 1*, 2, 3, 4 |
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selected automatically when you |
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lift the handset, press K, |
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or press h |
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LINE GROUP |
Assign your phone to a Line |
Line Group 4*-15 or PRV |
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Group |
(private) |
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AUTO-MUTE |
Turn Auto-Mute on or off |
On* or Off |
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(sounds at this extension will be |
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heard automatically when paged) |
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TONE/PULSE |
Set dial mode for touch-tone or |
Tone* or Pulse |
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dial pulse (rotary) dialing |
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FLASH TIME |
Set length of signal sent when |
0.3 seconds - 0.9 seconds |
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you press F |
0.7 seconds* |
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HOLD REMINDER |
Turn audible reminder that a call at |
On* or Off |
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this extension is on hold on or off |
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AREA CODEs |
Program one Home and up to five |
1-3 digits, Empty* |
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Local Area Codes for use with |
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Caller ID features |
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SINGLE PHONE |
Specify whether your phone is |
On or Off* |
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single (On) or part of a multi-phone |
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system (Off) |
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BEFORE YOU BEGIN
Feature |
Function |
Setting Option(s) |
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DAY/NIGHT TIME |
Specify times to be considered Day |
Day: 9:00AM* |
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or Night for Auto-Attendant features |
Night: 6:00PM* |
RING TIME |
Set length of time the phone will |
10-60 seconds |
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ring before the answering machine |
15 seconds* |
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picks up the call |
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MESS. LENGTH |
Set maximum length of messages to |
Greeting Only, 1 minute, |
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be recorded |
or unlimited* |
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MESS. ALERT |
Turn Audible Message Alert on or off |
On or Off* |
MONITOR |
Choose whether messages can be |
On* or Off |
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heard over the speaker as they are |
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recorded |
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D-TAD |
Turn D-TAD Intercept on (messages |
On or Off* |
INTERCEPT |
can be intercepted by other 964 |
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phones during recording) or off |
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AUTO-ATT. |
Specify how many seconds an |
6*-30 seconds |
PICKUP |
Auto-Attendant will wait before |
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picking up incoming calls |
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PASSWORD |
Program password needed for |
3-digits, 111* |
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remote access to some features |
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of your phone |
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CONSOLE |
Specify whether your phone is |
On or Off* |
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the Centrex Console phone for |
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your system |
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CSL DELAY RING |
Set time to delay ring for Centrex |
Off*, 2, 4, 6, ... 30 seconds |
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Console phone |
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TOLL SAVER |
Turn Toll Saver on (answers after |
On or Off* |
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two rings if there are new messages) |
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or off (answers per ring time) |
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RESET ALL!!! |
Return all settings to default settings |
(Defaults) |
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Audible Signals
When you hear: |
It means: |
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A rapid double-ring pattern, |
You have an incoming intercom call. |
repeating |
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Long single ring, repeating |
You have an incoming transferred call. |
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Short single ring, repeating |
The extension number you just programmed has |
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already been assigned. Choose another number for |
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this extension. |
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Short single tone, repeating |
The extension you are calling is in DND mode. |
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Long single tone, repeating |
The extension you are calling is busy. |
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6 |
7 |
INSTALLATION
NOTE: If you are installing multiple phones in your 964 system, you must install and program one set at a time. If more than one
extension is assigned the same extension number, a repeating short ring (error ring) will sound at all extensions. Reassign extension numbers, being sure that each extension has a different number from 11 to 22 (see “Assign an Extension Number to Your Phone” in SET UP SYSTEM FEATURES).
Table/Desk Installation
1Install one 9V battery.
•Press in on the tabs and remove the telephone base.
•Use a small Phillips head screwdriver to remove the screw and open the battery door.
•Insert the 9V battery (included), and replace the screw to close the battery door.
•Replace the telephone base.
NOTE: The battery retains telephone memory in the event of a power failure. If power fails, only Line 1 will work to dial and answer incoming calls. No other features will work until power is restored.
INSTALLATION
2Connect the telephone line cords to the telephone.
•Four One-Line Jacks (To use this installation option, you’ll need to purchase two two-line adapters. Adapters are available at retail stores or by calling 1 800 222–3111.)
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Modular |
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Telephone Jacks |
Two-line |
Lines 3 and 4 |
Adapters |
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Modular |
Standard |
Telephone Jacks |
Electrical |
Lines 1 and 2 |
Outlet |
Power Cord
Telephone |
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Line Cords |
Telephone Jack L1/L2 |
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Telephone Jack L3/L4 |
•Two Two-Line Jacks
Modular
Telephone Jack
Lines 3 and 4
Modular |
Standard |
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Telephone Jack |
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Electrical |
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Lines 1 and 2 |
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Outlet |
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Power Cord
Telephone |
Telephone Jack L1/L2 |
Line Cords |
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Telephone Jack L3/L4 |
8 |
9 |
INSTALLATION
3Connect the handset cord.
Plug one end of the coiled handset cord into the jack on the left side of the phone. Plug the other end into the handset, and hang up.
4Connect the power adapter.
Use only the power adapter provided with this product. To obtain a replacement, call 1 800 222–3111.
5Check for dial tone.
Lift the handset and listen for a dial tone. If you cannot hear a dial tone, turn to IN CASE OF DIFFICULTY in this manual.
Plug one end of the power adapter into the jack labeled ADAPTER on the back of the phone. Plug the other end into a standard electrical outlet not controlled by a wall switch.
6Initialization.
As soon as you connect the power cord, the system runs a quick self-test and the screen displays Initializing for about 15 seconds. When the test is complete, the system enters an initial setup mode (this happens the first time you plug in the unit only) and the screen displays press PROG to setup your phone. See SET UP SYSTEM FEATURES beginning on page 15.
Wall Installation
1Reverse the handset tab.
Hold down the switchhook, then pull the tab out and rotate it 180 degrees. Push the tab down into the grooves so it settles into position.
INSTALLATION
2Install one 9V battery.
•Press in on the tabs and remove the telephone base.
•Use a small Phillips head screwdriver to remove the screw and open the battery door.
•Insert the 9V battery (included), and replace the screw to close the battery door.
•Replace the telephone base.
NOTE: The battery retains telephone memory in the event of a power failure. If power fails, only Line 1 will work to dial and answer incoming calls. No other features will work until power is restored.
3Connect the telephone line cords to the telephone.
Please refer to line cord connection instructions in Step 2 of “Table/Desk Installation” on page 9.
4Turn the base, as shown, and attach it to the bottom of the phone.
5Connect the handset cord.
Plug one end of the coiled handset cord into the jack on the bottom of the phone. Plug the other end into the handset, and hang up.
10 |
11 |
INSTALLATION
6Connect the power adapter to the telephone.
Use only the power adapter provided with this product. To obtain a replacement, call 1 800 222–3111.
Plug one end of the power adapter into the jack labeled ADAPTER on the back of the phone.
7Check for dial tone.
Lift the handset and listen for a dial tone. If you cannot hear a dial tone, turn to IN CASE OF DIFFICULTY in this manual.
8Mount the phone on the wall.
• Four One-Line Jacks
Modular |
Standard |
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Electrical |
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Telephone Jacks |
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Outlet |
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Lines 3 and 4 |
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Power Cord |
Modular Telephone Jacks
Lines 1 and 2
•Two Two-Line Jacks
Modular |
Standard |
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Electrical |
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Telephone Jack |
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Outlet |
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Lines 3 and 4 |
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Power Cord |
Modular
Telephone Jack
Lines 1 and 2
INSTALLATION
9Plug the power adapter into a standard electrical outlet not controlled by a wall switch.
10Initialization.
As soon as you connect the power cord, the system runs a quick self-test and the screen displays Initializing for about 15 seconds. When the test is complete, the system enters an initial setup mode (this happens the first time you plug in the unit only) and the screen displays press PROG to setup your phone. See SET UP SYSTEM FEATURES beginning on page 15.
Convenience Ports
If you want to connect another device (such as a modem or fax machine) to the wall jack, you can use the jacks on the phone labeled AUX. These convenience ports use Lines 3 and 4; a call picked up on Line 3 or 4 at another extension may interrupt a fax, modem, or message transmission.
•Four One-Line Jacks
Modular
Telephone Jacks
Lines 3 and 4 with Two-line Adapter
Modular Telephone Jacks
Lines 1 and 2 with
Two-line Adapter
Standard
Electrical
Outlet
Power Cord
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Telephone Jack Aux L4 |
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Telephone Jack L1/L2 |
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Telephone Jack Aux L3 |
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Telephone Jack L3/L4 |
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12 |
13 |
INSTALLATION |
SET UP SYSTEM FEATURES |
• Two Two-Line Jacks |
Use the Navigation buttons to program or change the system features setup. |
Modular |
Modular |
Store your |
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Telephone Jack |
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Telephone Jack |
selection and |
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Lines 3 and 4 |
Scroll through |
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Lines 1 and 2 |
move to next |
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feature |
options |
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Standard |
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Electrical |
Enter |
Confirm |
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Outlet |
Programming |
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mode |
option choice |
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Power Cord |
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Used when |
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resetting |
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features to |
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Exit Programming |
default settings |
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mode |
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• Press Gto enter the Programming mode. The screen displays:
Telephone Jack Aux L4 |
Telephone Jack L1/L2 |
Telephone Jack Aux L3 |
Telephone Jack L3/L4 |
NOTE: If you do not press a key to continue programming within 20 seconds, the system automatically exits the Programming mode.
• Press -or +repeatedly to move through the list of options.
• Press >to choose the option currently displayed.
• Press Sto store your selections and return to the ‘home screen’ for the feature currently displayed.
Feature
Options
You can set up one feature at a time or you can set up a feature and then move on to set up another feature. After you change one feature, press +or -to select another feature. When you are finished with features setup, press Eto exit Programming mode.
NOTE: After a feature is successfully programmed, the system beeps once. If the system beeps twice, repeat the steps to set up the feature.
14 |
15 |
SET UP SYSTEM FEATURES
Change Display Language
1Press G.
2Press -until the screen displays LANGUAGE, then press >.
3Press -or +until the screen displays your language selection.
4Press Sto store your selection.
Set the Time/Date
NOTE: The time and date are automatically set with incoming call information. Follow the steps below to set manually.
1Press G.
2Press -until the screen displays TIME/DATE.
3Press >until screen displays HOUR.
4Press -or +to select the correct hour setting.
5Press Sto store the hour setting. The screen displays MINUTES.
6Press -or +to select the correct minutes setting.
7Press Sto store the minutes setting. The screen displays AM/PM.
8Press -or +to select AM or PM.
9Press Sto store the setting. The screen displays MONTH.
10Press -or +to select the correct month.
11Press Sto store the setting. The screen displays DATE.
12Press -or +to select the correct day of the month.
13Press Sto store the setting. The screen displays DAY OF WEEK.
14Press -or +to select the correct day of the week.
15Press Sto store the setting.
Assign an Extension Number to Your Phone
1Press G.
2Press -until the screen displays EXTENSION NO, then press >.
3Press -or +to select the desired extension number (from 11 to 22).
4Press Sto store your selection.
NOTE: If you duplicate an extension number, you will hear a repeating short ring at all extensions. Repeat Steps 1-4 and assign a different number (from 11 to 22).
SET UP SYSTEM FEATURES
Turn COVM Indicator On or Off for Each Line
If you subscribe to Voice Mail service with your local telephone service provider, turn the COVM indicator on to have the screen display the appropriate line numbers when there are messages waiting. You can turn the COVM indicator on or off for each line individually or for all lines at once. If you do not subscribe to Voice Mail service, turn the COVM indicator off for each line.
1Press G.
2Press -until the screen displays COVM ON/OFF, then press >.
3Press -or +until the screen displays the desired line number, then press >.
4Press -or +to select the desired setting.
5Press Sto store your selection.
6Repeat Steps 1-5 to change the indicator setting for additional lines.
Turn the Ringer On or Off for Each Line
1Press G.
2Press -until the screen displays RINGER ON/OFF, then press >.
3Press -or +until the screen displays the desired line number, then press >.
4Press -or +to select the desired setting.
5Press Sto store your selection.
6Repeat Steps 1-5 to change the Ringer setting for additional lines.
Select the Ringer Type
1Press G.
2Press -until the screen displays RINGER TYPE, then press >.
3Press -or +to select the desired setting. You will hear a sample of each Ringer Type as you move through the settings.
4Press Sto store your selection.
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SET UP SYSTEM FEATURES
Set Delay Ring
NOTE: This feature is for use with Centrex systems only.
NOTE: If you choose to set a delayed ring on a phone with COVM service, the phone may not ring at all before COVM picks up the call.
1Press G.
2Press -until the screen displays DELAY RING, then press >.
3Press -or +to select the desired setting. (One ring is about six seconds.)
4Press Sto store your selection.
Turn Line Usage On or Off for Each Line
If you are not using all four phone lines, you need to turn off Line Usage for the unused lines. If you expand to a third or fourth line, turn Line Usage back on.
You may also restrict the use of certain lines on this phone to intercom and paging only by turning off Line Usage for each line to be restricted. When Line Usage is turned off, that line cannot be used to answer incoming calls or to make outgoing or transfer calls.
1Press G.
2Press -until the screen displays LINE USAGE, then press >.
3Press -or +until the screen displays the desired line number, then press >.
4Press -or +to select the desired setting.
5Press Sto store your selection.
6Repeat Steps 1-5 to change the Line Usage status for additional lines.
Assign the Prime Line (Line Preference)
1Press G.
2Press -until the screen displays PRIME LINE, then press >.
3Press -or +to select the desired setting.
4Press Sto store your selection.
SET UP SYSTEM FEATURES
Assign the Line Group for this Phone
1Press G.
2Press -until the screen displays LINE GROUP, then press >.
3Press -or +to select the desired setting.
4Press Sto store your selection.
Turn Auto-Mute On or Off
Choose whether sounds at this extension will be heard automatically in response to a page (Auto-Mute Off) or only when mis pressed. Auto-Mute Off permits hands-free conversation and room monitoring; Auto-Mute On protects privacy.
1Press G.
2Press -until the screen displays AUTO MUTE, then press >.
3Press -or +to select the desired setting.
4Press Sto store your selection.
Set the Dial Mode
1Press G.
2Press -until the screen displays TONE/PULSE, then press >.
3Press -or +to select the desired setting.
4Press Sto store your selection.
Set the Flash Time
NOTE: If you are using this phone within the United States, there is no reason to change the Flash Time from the default setting (0.7 seconds).
1Press G.
2Press -until the screen displays FLASH TIME, then press >.
3Press -or +to select the desired setting.
4Press Sto store your selection.
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SET UP SYSTEM FEATURES
Turn Hold Reminder On or Off
1Press G.
2Press -until the screen displays HOLD REMINDER, then press >.
3Press -or +to select the desired setting.
4Press Sto store your selection.
Program Home and Local Area Codes
One Home and up to five Local Area Codes can be programmed into the unit. The Home Area Code must be programmed in order for you to dial numbers stored in the directory and the Caller ID Call List and so that you can transfer numbers from the Call List to the directory. By programming these specific area codes, the unit will be able to distinguish a local call from a long distance call, and will thereby dial the appropriate number of digits.
1Press G.
2Press -until the screen displays AREA CODEs, then press >.
3Press -or +to select type of area code you wish to set.
4Press >to confirm your choice, then use the keypad to enter the digits of the area code.
5Press Sto store the setting.
6Repeat Steps 1-5 to program additional area codes.
NOTE: If you must dial the area code to place calls within your own area code, enter “000” for the Home Area Code and enter your area code as a Local Area Code.
Set Your Phone for Single Phone Operation
This feature allows the answering system to operate properly when only one phone is connected. If you are using this phone as part of a multi-phone system, leave Single Phone set to the default setting (Off).
1Press G.
2Press -until the screen displays SINGLE PHONE, then press >.
3Press -or +to select a setting.
4Press Sto store the setting.
SET UP SYSTEM FEATURES
Program the Day and Night Times for
Auto-Attendant
NOTE: The Auto-Attendant feature only works with two or more 964 phones.
1Press G.
2Press -until the screen displays DAY/NIGHT TIME, then press >.
3Press -or +to select DAY TIME or NIGHT TIME, then press >.
4Press -or +to select the correct hour.
5Press Sto store the hour setting and move on to setting the minutes.
6Press -or +to select the correct minutes.
7Press Sto store the minutes setting and move on to select
AM or PM.
8Press -or +to select AM or PM.
9Press Sto store the setting.
10Repeat Steps 1-9 to program the opposite Day or Night Time setting.
NOTE: The Auto-Attendant Day Outgoing Message will play beginning with the time you program as Day Time until the time you program as Night Time.
Program Ring Time
Select the length of time the phone will ring before the answering system picks up a call. One ring is about six seconds.
1Press G.
2Press -until the screen displays RING TIME, then press >.
3Press -or +to select the desired setting (from 10 to 60 seconds).
4Press Sto store the setting.
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SET UP SYSTEM FEATURES
Program Message Length
Select the maximum length for the messages callers can record when the answering function is on. If you choose UNLIMITED, the caller can record a message of any length, up to the amount of time remaining for all messages, memos and announcements. If you choose GREETING ONLY,the caller will hear the selected outgoing announcement but will not be able to record a message. If you choose 1 min, the caller can record a message up to one minute long.
1Press G.
2Press -until the screen displays MESS. LENGTH, then press >.
3Press -or +to select UNLIMITED, GREETING ONLY, or 1 min.
4Press Sto store the setting.
Turn Message Alert On or Off
1Press G.
2Press -until the screen displays MESS. ALERT, then press >.
3Press -or +to select the desired setting.
4Press Sto store the setting.
Turn the Monitor On or Off
If you wish to hear incoming messages as they are recorded, turn the Monitor on.
1Press G.
2Press -until the screen displays MONITOR, then press >.
3Press -or +to select a setting.
4Press Sto confirm your selection.
Turn D-TAD Intercept On or Off
If you want other extensions in the Line Group to be able to pick up a call while the caller is leaving a message with the answering system, turn D-TAD Intercept On. This feature applies only to 964 phones; non-system phones will not be able to intercept D-TAD messages.
1Press G.
2Press -until the screen displays DTAD INTERCEPT, then press >.
3Press -or +to select a setting.
4Press Sto confirm your selection.
SET UP SYSTEM FEATURES
Set Auto-Attendant Pickup Delay
1Press Gat the Auto-Attendant phone.
2Press -until the screen displays AUTO ATT PICKUP, then press >.
3Press -or +to select the desired number of seconds (from 6 to 30).
NOTE: Six seconds equals about one ring, twelve seconds is about two rings, and so on.
4Press Sto store the selection.
Program Remote Password
1Press G.
2Press -until the screen displays PASSWORD, then press >.
3Use the keypad to enter the three digits of your new password.
4Press Sto store the new password.
You will need to program the following two features if this phone is the designated Console Phone for your Centrex system:
Set Your Phone to be the Centrex Console Phone
NOTE: This feature is for use with Centrex systems only.
1Press G.
2Press -until the screen displays CONSOLE, then press >.
3Press -or +to select a setting.
4Press Sto confirm your selection.
Program the Centrex Console Delayed Ring Time
NOTE: This feature is for use with Centrex systems only.
Set the length of time the phone will ring before the Centrex Console phone picks up calls to your phone. One ring is about six seconds.
1Press G.
2Press -until the screen displays CSL DELAY RING, then press >.
3Press -or +to select a setting.
4Press Sto confirm your selection.
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SET UP SYSTEM FEATURES |
TELEPHONE OPERATION |
Turn Toll Saver On or Off
If you would like the answering system to pick up calls after only two rings when there are new messages, turn Toll Saver on. When Toll Saver is off, the answering system will pick up after the length of time you programmed for Ring Time.
1Press G.
2Press -until the screen displays TOLL SAVER, then press >.
3 Press -or +to select a setting.
4 Press Sto store the setting.
Erase All Settings and Return the Phone to Default Settings
1Press G.
2Press -until the screen displays RESET ALL?.
3Press >. The screen displays:
Mute the |
microphone |
Prevents |
interruptions |
during a call |
4Press Xwithin three seconds to confirm the RESET ALL command. The screen displays:
Line-in-use lights
Line buttons
Adjust volume of ringer, handset, speakerphone, and headset
Redial last number called
– OR – Automatically redial a number when the line you’re calling is busy
Activate custom-calling services
Activate temporary tone dialing
Activate hands-free calling for speakerphone
Activate hands-free calling for headset
Redirect an incoming call to any 964 phone
Initiate a three-party call
Put a caller on hold
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