AT&T 964 User Manual

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1

USER’S MANUAL

 

 

Part 2

Four-Line Intercom

Speakerphone 964

©2000 Advanced American Telephones. All rights reserved. Printed in Indonesia. 850002940 Issue 1AT&T 6/00

Please also read

Part 1 – Important

Product Information

Para recibir este manual en español, por favor llame al 1 800 222-3111.

AT&T and the globe symbol are registered trademarks of AT&T Corp. licensed to Advanced American Telephones.

BEFORE YOU BEGIN ........................

3

Glossary ................................................

4

Features List..........................................

6

Audible Signals .....................................

7

INSTALLATION.................................

8

Table/Desk Installation .........................

8

Wall Installation ..................................

10

Convenience Ports .............................

13

SET UP SYSTEM FEATURES .............

15

Change Display Language...................

16

Set the Time/Date ...............................

16

Assign an Extension Number

 

to Your Phone .................................

16

Turn COVM Indicator On or Off

 

for Each Line...................................

17

Turn the Ringer On or Off

 

for Each Line...................................

17

Select the Ringer Type........................

17

Set Delay Ring ....................................

18

Turn Line Usage On or Off

 

for Each Line...................................

18

Assign the Prime Line

 

(Line Preference) ...........................

18

Assign the Line Group

 

for this Phone .................................

19

Turn Auto-Mute On or Off..................

19

Set the Dial Mode ...............................

19

Set the Flash Time...............................

19

Turn Hold Reminder On or Off..........

20

Program Home and Local

 

Area Codes......................................

20

Set Your Phone for Single Phone

 

Operation........................................

20

Program the Day and Night Times

 

for Auto-Attendant ...........................

21

Program Ring Time .............................

21

Program Message Length....................

22

Turn Message Alert On or Off ............

22

Turn the Monitor On or Off...............

22

Turn D-TAD Intercept On or Off........

22

Set Auto-Attendant Pickup Delay........

23

Program Remote Password.................

23

Set Your Phone to be the Centrex

 

Console Phone................................

23

Program the Centrex Console

 

Delayed Ring Time ..........................

23

CONTENTS

Turn Toll Saver On or Off ...................

24

Erase All Settings and Return

 

the Phone to Default Settings.........

24

TELEPHONE OPERATION.................

25

Making or Answering a Call ................

26

Timer ...................................................

27

Call Privacy..........................................

27

Do Not Disturb....................................

28

Line-In-Use Lights ................................

28

Volume.................................................

28

Redial..................................................

29

Auto Redial .........................................

29

Hold .....................................................

30

Switch Between Lines .........................

30

Mute......................................................

30

Flash......................................................

30

Temporary Tone Dialing.......................

31

Conference Calls...................................

31

Transfer a Call......................................

32

DIRECTORY OPERATION..................

33

Storing Names and Numbers

 

in the Directory ..............................

34

Storing a Pause in a

 

Directory Number ..........................

35

Storing a Temporary Tone Signal

 

in a Directory Number ...................

35

Storing a Flash in a

 

Directory Number ..........................

35

Reviewing Information Stored

 

in the Directory ..............................

36

Changing Directory Entries................

36

Dialing a Number from

 

the Directory ..................................

37

Removing a Name and Number

 

from the Directory .........................

37

Removing All Entries from

 

the Directory ..................................

37

INTERCOM OPERATION...................

38

Basic Intercom Operations..................

39

Making an Intercom Call with

 

the Handset.....................................

39

Making an Intercom Call with the

 

Speakerphone or Headset ..............

40

Answering an Intercom Call...............

40

Making a Single-phone Page...............

40

1

CONTENTS

 

Answering a Single-phone Page ..........

40

Switching Between an Intercom

 

Call and a Single-phone Page..........

41

Ending an Intercom or Page Call .........

41

Paging All Phones ................................

41

Answering an All Page .........................

41

Making an Intercom

 

Conference Call ..............................

42

Room Monitor .....................................

42

CALLER ID OPERATION...................

43

Call Waiting.........................................

44

Calls Received on Two or

 

More Lines Simultaneously .............

45

Message Waiting and

 

NEW CALLS Light ...........................

46

Call List ...............................................

46

Display Messages ................................

47

Removing Calls from Call List ............

48

Dialing a Number from Call List.........

49

Saving a Number from Call List

 

to the Directory..............................

49

Time/Date...........................................

50

Reset COVM Indicator........................

50

ANSWERING SYSTEM

 

(D-TAD) Operation......................

51

Turning the Answering System

 

On/Off ............................................

52

Entering D-TAD Mode ........................

52

Reviewing the Outgoing

 

Announcement ...............................

52

Recording an Outgoing

 

Announcement ...............................

53

Erasing the Outgoing

 

Announcement ...............................

53

Monitoring Incoming Calls.................

53

Listening to Your Messages.................

53

Removing Messages............................

55

Recording a Memo .............................

55

Two-Way Recording............................

56

Audible Message Alert.........................

56

Toll Saver ............................................

56

ANSWERING SYSTEM

 

Auto-Attendant Operation .........

57

Turn Auto-Attendant Function

 

On/Off ............................................

59

Auto-Attendant Sequence for

 

Callers .............................................

59

Reviewing an Auto-Attendant

 

Outgoing Message ..........................

60

Recording an Auto-Attendant

 

Outgoing Message ..........................

60

Removing an Auto-Attendant

 

Outgoing Message ..........................

60

Using Multiple Auto-Attendants..........

60

ANSWERING SYSTEM

 

Remote Operation......................

61

Connect with the

 

Answering System ..........................

61

Remote Commands ............................

62

ADDING A FAX MACHINE................

63

Multi-Phone System .............................

63

Single Phone........................................

64

Using a Fax Switch ..............................

64

IN CASE OF DIFFICULTY..................

65

EXPANDING THE 964 SYSTEM ........

69

Line Groups .........................................

69

Private Lines ........................................

70

CENTREX OPERATION.....................

71

Setup Checklist....................................

71

Enabling the Console Phone...............

71

Console Operation ..............................

71

Setting Ring Delay Duration..................

72

Answering a Delayed Ring ...................

72

Picking Up Another Station’s Line......

72

INDEX ............................................

73

BEFORE YOU BEGIN

Check to be sure your box contains:

1Telephone

1Handset

1Handset cord

1Mounting base

2Seven-foot line cords

1Eight-inch line cord

1Power adapter

1Warranty insert

19V battery

1User’s Manual

You must have a modular telephone jack and an electrical outlet not controlled by a wall switch near where you’re installing the phone.

The total length of telephone wiring used in this system is important. If the total length of telephone wiring is more than

600 feet, you may need to use a special filter device. You can call 1 800 222–3111 for information about this filter. You’ll need to contact a professional to install this filter.

Identify the number of phone lines you’ll use.

Plan the layout of your phone system and decide which phone(s) will be the Auto-Attendant(s).

All connected phones must have the same Line 1 phone number for the Intercom and Page features to work.

Assign a different Intercom Extension Number (11 through 22) to each 964 telephone. You’ll need to do this individually at each telephone.

Decide if you want a private line. A private line does not appear on all connected phones.

You must subscribe to combined Caller ID with Call Waiting as a single service to see Caller ID information for Call Waiting calls. Check with your local telephone company for availability.

Choose your setting for each system feature. You will need to program the features during installation (see “Features List”).

2

3

BEFORE YOU BEGIN

Glossary

Auto-Attendant: This is a phone (within your 964 multi-phone system) that you designate to pick up a ringing line automatically after a selected number of rings. The Auto-Attendant plays the selected outgoing message, and redirects the call if the caller dials an extension number. You can designate up to 12 Auto-Attendants in your system.

CID: This stands for Caller Identification, which is a subscriber service, available from most local telephone companies for a fee. When you subscribe to Caller Identification, you can see who's calling before you answer the phone if you and the caller are both in areas offering Caller ID service with compatible equipment.

Caller ID with Call Waiting: This is a single combined subscriber service which may be available from your local telephone company. If you subscribe to this service you can use your 964 telephone system to see who's calling even while you are on another call (as long as your caller is in an area with Caller ID service and both telephone companies use compatible equipment).

Centrex Service: A special subscriber service which may be available from your local telephone company for a fee. The 964 telephone system can be used with Centrex Service.

COVM: Central Office Voice Mail is a subscriber voice message service which may be available from your local telephone company. This service may be called by another name in your area (e.g., Call Answering).

DND: When activated the Do Not Disturb feature prevents interruptions during a call.

D-TAD: Digital Telephone Answering Device is the sophisticated tapeless answering system built into the 964 telephone system.

Home Area Code: This is the area code for your telephone number. Most users simply dial the seven digits of a phone number to make a call within their own area code and 11 digits outside of their area code. If this applies to you, you should enter your own area code into the unit as the Home Area Code. After programming, if you receive a call from within your Home Area Code, the screen will display the seven digits of the phone number. When you use Display Dial, the unit will know to ignore the Home Area Code, and dial only the seven digits of the phone number.

BEFORE YOU BEGIN

You may, however, live in a region where for calls within your own area code, you must dial 10 digits (that is, the three-digit area code and phone number). If this applies to you, enter "000" for the Home Area Code and enter your area code as a Local Area Code. After programming, if you receive a call from within your area code, the screen displays the 10 digits of the phone number. When you use Display Dial, the unit will know to dial your area code along with the seven digits of the telephone number (and "1" if appropriate).

Be sure to follow the directions on page 20 for programming the Home Area Code.

Local Area Code: Most users dial 11 digits to make calls outside their Home Area Code. These users do not need to program any Local Area Codes.

However, if you dial only 10 digits to make calls to some areas outside your Home Area Code (without dialing "1"), then program these Local Area Codes into the unit (up to five Local Area Codes can be programmed). See page 20 for directions.

After programming, if you receive a call from one of these Local Area Codes, the screen displays the 10 digits of the phone number. When you use Display Dial, the unit will dial the 10 digits, without inserting a "1" before the area code.

Line Group: A group of 964 phones sharing some lines within a multi-phone system.

Navigation buttons: These are the buttons used when programming your 964 system and for scrolling through feature options (+, -, >, <,

E, S).

Prime Line: This is the line on your phone you designate to be selected automatically when you lift the handset, press Kor h.

4

5

BEFORE YOU BEGIN

Features List

NOTE: An * indicates the default setting for each system feature.

NOTE: One ring is equal to about six seconds, two rings equals twelve seconds, and so on.

Feature

Function

Setting Option(s)

 

 

 

LANGUAGE

Select language for screen displays

English* or Spanish

 

 

 

TIME/DATE

Manually set time and date

01:00AM 01/01 Sunday*

 

 

 

EXTENSION NO

Assign extension number for this

11-22*

 

phone

 

 

 

 

COVM ON/OFF

Turn COVM (message/voice mail)

On or Off*

 

indicators on or off for each line

 

 

 

 

COVM RESET

Clear COVM indicators when they

NA

 

are lit but no new messages are

 

 

waiting

 

 

 

 

RINGER ON/OFF

Turn ringer on or off for each line

On* or Off

 

 

 

RINGER TYPE

Select ring pattern for this phone

Type 1*, 2, 3, 4

 

 

 

DELAY RING

Select desired time to delay

Off*, 2, 4, 6, ... 30 seconds

 

Central Office ring

 

 

 

 

LINE USAGE

Turn line usage on or off for

On* or Off

 

each line

 

 

 

 

PRIME LINE

Assign a line on this phone to be

Line 1*, 2, 3, 4

 

selected automatically when you

 

 

lift the handset, press K,

 

 

or press h

 

 

 

 

LINE GROUP

Assign your phone to a Line

Line Group 4*-15 or PRV

 

Group

(private)

 

 

 

AUTO-MUTE

Turn Auto-Mute on or off

On* or Off

 

(sounds at this extension will be

 

 

heard automatically when paged)

 

TONE/PULSE

Set dial mode for touch-tone or

Tone* or Pulse

 

dial pulse (rotary) dialing

 

FLASH TIME

Set length of signal sent when

0.3 seconds - 0.9 seconds

 

you press F

0.7 seconds*

 

 

 

HOLD REMINDER

Turn audible reminder that a call at

On* or Off

 

this extension is on hold on or off

 

 

 

 

AREA CODEs

Program one Home and up to five

1-3 digits, Empty*

 

Local Area Codes for use with

 

 

Caller ID features

 

 

 

 

SINGLE PHONE

Specify whether your phone is

On or Off*

 

single (On) or part of a multi-phone

 

 

system (Off)

 

 

 

 

BEFORE YOU BEGIN

Feature

Function

Setting Option(s)

 

 

 

DAY/NIGHT TIME

Specify times to be considered Day

Day: 9:00AM*

 

or Night for Auto-Attendant features

Night: 6:00PM*

RING TIME

Set length of time the phone will

10-60 seconds

 

ring before the answering machine

15 seconds*

 

picks up the call

 

MESS. LENGTH

Set maximum length of messages to

Greeting Only, 1 minute,

 

be recorded

or unlimited*

 

 

 

MESS. ALERT

Turn Audible Message Alert on or off

On or Off*

MONITOR

Choose whether messages can be

On* or Off

 

heard over the speaker as they are

 

 

recorded

 

D-TAD

Turn D-TAD Intercept on (messages

On or Off*

INTERCEPT

can be intercepted by other 964

 

 

phones during recording) or off

 

AUTO-ATT.

Specify how many seconds an

6*-30 seconds

PICKUP

Auto-Attendant will wait before

 

 

picking up incoming calls

 

PASSWORD

Program password needed for

3-digits, 111*

 

remote access to some features

 

 

of your phone

 

 

 

 

CONSOLE

Specify whether your phone is

On or Off*

 

the Centrex Console phone for

 

 

your system

 

CSL DELAY RING

Set time to delay ring for Centrex

Off*, 2, 4, 6, ... 30 seconds

 

Console phone

 

 

 

 

TOLL SAVER

Turn Toll Saver on (answers after

On or Off*

 

two rings if there are new messages)

 

 

or off (answers per ring time)

 

 

 

 

RESET ALL!!!

Return all settings to default settings

(Defaults)

 

 

 

Audible Signals

When you hear:

It means:

 

 

A rapid double-ring pattern,

You have an incoming intercom call.

repeating

 

 

 

Long single ring, repeating

You have an incoming transferred call.

 

 

Short single ring, repeating

The extension number you just programmed has

 

already been assigned. Choose another number for

 

this extension.

 

 

Short single tone, repeating

The extension you are calling is in DND mode.

 

 

Long single tone, repeating

The extension you are calling is busy.

 

 

6

7

INSTALLATION

NOTE: If you are installing multiple phones in your 964 system, you must install and program one set at a time. If more than one

extension is assigned the same extension number, a repeating short ring (error ring) will sound at all extensions. Reassign extension numbers, being sure that each extension has a different number from 11 to 22 (see “Assign an Extension Number to Your Phone” in SET UP SYSTEM FEATURES).

Table/Desk Installation

1Install one 9V battery.

Press in on the tabs and remove the telephone base.

Use a small Phillips head screwdriver to remove the screw and open the battery door.

Insert the 9V battery (included), and replace the screw to close the battery door.

Replace the telephone base.

NOTE: The battery retains telephone memory in the event of a power failure. If power fails, only Line 1 will work to dial and answer incoming calls. No other features will work until power is restored.

INSTALLATION

2Connect the telephone line cords to the telephone.

Four One-Line Jacks (To use this installation option, you’ll need to purchase two two-line adapters. Adapters are available at retail stores or by calling 1 800 222–3111.)

 

Modular

 

Telephone Jacks

Two-line

Lines 3 and 4

Adapters

 

Modular

Standard

Telephone Jacks

Electrical

Lines 1 and 2

Outlet

Power Cord

Telephone

 

Line Cords

Telephone Jack L1/L2

 

Telephone Jack L3/L4

Two Two-Line Jacks

Modular

Telephone Jack

Lines 3 and 4

Modular

Standard

Telephone Jack

Electrical

Lines 1 and 2

Outlet

 

Power Cord

Telephone

Telephone Jack L1/L2

Line Cords

 

Telephone Jack L3/L4

8

9

INSTALLATION

3Connect the handset cord.

Plug one end of the coiled handset cord into the jack on the left side of the phone. Plug the other end into the handset, and hang up.

4Connect the power adapter.

Use only the power adapter provided with this product. To obtain a replacement, call 1 800 222–3111.

5Check for dial tone.

Lift the handset and listen for a dial tone. If you cannot hear a dial tone, turn to IN CASE OF DIFFICULTY in this manual.

Plug one end of the power adapter into the jack labeled ADAPTER on the back of the phone. Plug the other end into a standard electrical outlet not controlled by a wall switch.

6Initialization.

As soon as you connect the power cord, the system runs a quick self-test and the screen displays Initializing for about 15 seconds. When the test is complete, the system enters an initial setup mode (this happens the first time you plug in the unit only) and the screen displays press PROG to setup your phone. See SET UP SYSTEM FEATURES beginning on page 15.

Wall Installation

1Reverse the handset tab.

Hold down the switchhook, then pull the tab out and rotate it 180 degrees. Push the tab down into the grooves so it settles into position.

INSTALLATION

2Install one 9V battery.

Press in on the tabs and remove the telephone base.

Use a small Phillips head screwdriver to remove the screw and open the battery door.

Insert the 9V battery (included), and replace the screw to close the battery door.

Replace the telephone base.

NOTE: The battery retains telephone memory in the event of a power failure. If power fails, only Line 1 will work to dial and answer incoming calls. No other features will work until power is restored.

3Connect the telephone line cords to the telephone.

Please refer to line cord connection instructions in Step 2 of “Table/Desk Installation” on page 9.

4Turn the base, as shown, and attach it to the bottom of the phone.

5Connect the handset cord.

Plug one end of the coiled handset cord into the jack on the bottom of the phone. Plug the other end into the handset, and hang up.

10

11

AT&T 964 User Manual

INSTALLATION

6Connect the power adapter to the telephone.

Use only the power adapter provided with this product. To obtain a replacement, call 1 800 222–3111.

Plug one end of the power adapter into the jack labeled ADAPTER on the back of the phone.

7Check for dial tone.

Lift the handset and listen for a dial tone. If you cannot hear a dial tone, turn to IN CASE OF DIFFICULTY in this manual.

8Mount the phone on the wall.

Four One-Line Jacks

Modular

Standard

Electrical

Telephone Jacks

Outlet

Lines 3 and 4

 

 

Power Cord

Modular Telephone Jacks

Lines 1 and 2

Two Two-Line Jacks

Modular

Standard

Electrical

Telephone Jack

Outlet

Lines 3 and 4

 

 

Power Cord

Modular

Telephone Jack

Lines 1 and 2

INSTALLATION

9Plug the power adapter into a standard electrical outlet not controlled by a wall switch.

10Initialization.

As soon as you connect the power cord, the system runs a quick self-test and the screen displays Initializing for about 15 seconds. When the test is complete, the system enters an initial setup mode (this happens the first time you plug in the unit only) and the screen displays press PROG to setup your phone. See SET UP SYSTEM FEATURES beginning on page 15.

Convenience Ports

If you want to connect another device (such as a modem or fax machine) to the wall jack, you can use the jacks on the phone labeled AUX. These convenience ports use Lines 3 and 4; a call picked up on Line 3 or 4 at another extension may interrupt a fax, modem, or message transmission.

Four One-Line Jacks

Modular

Telephone Jacks

Lines 3 and 4 with Two-line Adapter

Modular Telephone Jacks

Lines 1 and 2 with

Two-line Adapter

Standard

Electrical

Outlet

Power Cord

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Telephone Jack Aux L4

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Telephone Jack L1/L2

Telephone Jack Aux L3

 

 

Telephone Jack L3/L4

 

 

 

 

 

 

 

 

 

 

12

13

INSTALLATION

SET UP SYSTEM FEATURES

Two Two-Line Jacks

Use the Navigation buttons to program or change the system features setup.

Modular

Modular

Store your

 

Telephone Jack

 

Telephone Jack

selection and

 

Lines 3 and 4

Scroll through

Lines 1 and 2

move to next

 

 

 

feature

options

 

Standard

 

 

 

Electrical

Enter

Confirm

 

Outlet

Programming

 

 

mode

option choice

 

 

 

 

Power Cord

 

Used when

 

 

 

resetting

 

 

 

features to

 

 

Exit Programming

default settings

 

 

mode

 

• Press Gto enter the Programming mode. The screen displays:

Telephone Jack Aux L4

Telephone Jack L1/L2

Telephone Jack Aux L3

Telephone Jack L3/L4

NOTE: If you do not press a key to continue programming within 20 seconds, the system automatically exits the Programming mode.

• Press -or +repeatedly to move through the list of options.

• Press >to choose the option currently displayed.

• Press Sto store your selections and return to the ‘home screen’ for the feature currently displayed.

Feature

Options

You can set up one feature at a time or you can set up a feature and then move on to set up another feature. After you change one feature, press +or -to select another feature. When you are finished with features setup, press Eto exit Programming mode.

NOTE: After a feature is successfully programmed, the system beeps once. If the system beeps twice, repeat the steps to set up the feature.

14

15

SET UP SYSTEM FEATURES

Change Display Language

1Press G.

2Press -until the screen displays LANGUAGE, then press >.

3Press -or +until the screen displays your language selection.

4Press Sto store your selection.

Set the Time/Date

NOTE: The time and date are automatically set with incoming call information. Follow the steps below to set manually.

1Press G.

2Press -until the screen displays TIME/DATE.

3Press >until screen displays HOUR.

4Press -or +to select the correct hour setting.

5Press Sto store the hour setting. The screen displays MINUTES.

6Press -or +to select the correct minutes setting.

7Press Sto store the minutes setting. The screen displays AM/PM.

8Press -or +to select AM or PM.

9Press Sto store the setting. The screen displays MONTH.

10Press -or +to select the correct month.

11Press Sto store the setting. The screen displays DATE.

12Press -or +to select the correct day of the month.

13Press Sto store the setting. The screen displays DAY OF WEEK.

14Press -or +to select the correct day of the week.

15Press Sto store the setting.

Assign an Extension Number to Your Phone

1Press G.

2Press -until the screen displays EXTENSION NO, then press >.

3Press -or +to select the desired extension number (from 11 to 22).

4Press Sto store your selection.

NOTE: If you duplicate an extension number, you will hear a repeating short ring at all extensions. Repeat Steps 1-4 and assign a different number (from 11 to 22).

SET UP SYSTEM FEATURES

Turn COVM Indicator On or Off for Each Line

If you subscribe to Voice Mail service with your local telephone service provider, turn the COVM indicator on to have the screen display the appropriate line numbers when there are messages waiting. You can turn the COVM indicator on or off for each line individually or for all lines at once. If you do not subscribe to Voice Mail service, turn the COVM indicator off for each line.

1Press G.

2Press -until the screen displays COVM ON/OFF, then press >.

3Press -or +until the screen displays the desired line number, then press >.

4Press -or +to select the desired setting.

5Press Sto store your selection.

6Repeat Steps 1-5 to change the indicator setting for additional lines.

Turn the Ringer On or Off for Each Line

1Press G.

2Press -until the screen displays RINGER ON/OFF, then press >.

3Press -or +until the screen displays the desired line number, then press >.

4Press -or +to select the desired setting.

5Press Sto store your selection.

6Repeat Steps 1-5 to change the Ringer setting for additional lines.

Select the Ringer Type

1Press G.

2Press -until the screen displays RINGER TYPE, then press >.

3Press -or +to select the desired setting. You will hear a sample of each Ringer Type as you move through the settings.

4Press Sto store your selection.

16

17

SET UP SYSTEM FEATURES

Set Delay Ring

NOTE: This feature is for use with Centrex systems only.

NOTE: If you choose to set a delayed ring on a phone with COVM service, the phone may not ring at all before COVM picks up the call.

1Press G.

2Press -until the screen displays DELAY RING, then press >.

3Press -or +to select the desired setting. (One ring is about six seconds.)

4Press Sto store your selection.

Turn Line Usage On or Off for Each Line

If you are not using all four phone lines, you need to turn off Line Usage for the unused lines. If you expand to a third or fourth line, turn Line Usage back on.

You may also restrict the use of certain lines on this phone to intercom and paging only by turning off Line Usage for each line to be restricted. When Line Usage is turned off, that line cannot be used to answer incoming calls or to make outgoing or transfer calls.

1Press G.

2Press -until the screen displays LINE USAGE, then press >.

3Press -or +until the screen displays the desired line number, then press >.

4Press -or +to select the desired setting.

5Press Sto store your selection.

6Repeat Steps 1-5 to change the Line Usage status for additional lines.

Assign the Prime Line (Line Preference)

1Press G.

2Press -until the screen displays PRIME LINE, then press >.

3Press -or +to select the desired setting.

4Press Sto store your selection.

SET UP SYSTEM FEATURES

Assign the Line Group for this Phone

1Press G.

2Press -until the screen displays LINE GROUP, then press >.

3Press -or +to select the desired setting.

4Press Sto store your selection.

Turn Auto-Mute On or Off

Choose whether sounds at this extension will be heard automatically in response to a page (Auto-Mute Off) or only when mis pressed. Auto-Mute Off permits hands-free conversation and room monitoring; Auto-Mute On protects privacy.

1Press G.

2Press -until the screen displays AUTO MUTE, then press >.

3Press -or +to select the desired setting.

4Press Sto store your selection.

Set the Dial Mode

1Press G.

2Press -until the screen displays TONE/PULSE, then press >.

3Press -or +to select the desired setting.

4Press Sto store your selection.

Set the Flash Time

NOTE: If you are using this phone within the United States, there is no reason to change the Flash Time from the default setting (0.7 seconds).

1Press G.

2Press -until the screen displays FLASH TIME, then press >.

3Press -or +to select the desired setting.

4Press Sto store your selection.

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SET UP SYSTEM FEATURES

Turn Hold Reminder On or Off

1Press G.

2Press -until the screen displays HOLD REMINDER, then press >.

3Press -or +to select the desired setting.

4Press Sto store your selection.

Program Home and Local Area Codes

One Home and up to five Local Area Codes can be programmed into the unit. The Home Area Code must be programmed in order for you to dial numbers stored in the directory and the Caller ID Call List and so that you can transfer numbers from the Call List to the directory. By programming these specific area codes, the unit will be able to distinguish a local call from a long distance call, and will thereby dial the appropriate number of digits.

1Press G.

2Press -until the screen displays AREA CODEs, then press >.

3Press -or +to select type of area code you wish to set.

4Press >to confirm your choice, then use the keypad to enter the digits of the area code.

5Press Sto store the setting.

6Repeat Steps 1-5 to program additional area codes.

NOTE: If you must dial the area code to place calls within your own area code, enter “000” for the Home Area Code and enter your area code as a Local Area Code.

Set Your Phone for Single Phone Operation

This feature allows the answering system to operate properly when only one phone is connected. If you are using this phone as part of a multi-phone system, leave Single Phone set to the default setting (Off).

1Press G.

2Press -until the screen displays SINGLE PHONE, then press >.

3Press -or +to select a setting.

4Press Sto store the setting.

SET UP SYSTEM FEATURES

Program the Day and Night Times for

Auto-Attendant

NOTE: The Auto-Attendant feature only works with two or more 964 phones.

1Press G.

2Press -until the screen displays DAY/NIGHT TIME, then press >.

3Press -or +to select DAY TIME or NIGHT TIME, then press >.

4Press -or +to select the correct hour.

5Press Sto store the hour setting and move on to setting the minutes.

6Press -or +to select the correct minutes.

7Press Sto store the minutes setting and move on to select

AM or PM.

8Press -or +to select AM or PM.

9Press Sto store the setting.

10Repeat Steps 1-9 to program the opposite Day or Night Time setting.

NOTE: The Auto-Attendant Day Outgoing Message will play beginning with the time you program as Day Time until the time you program as Night Time.

Program Ring Time

Select the length of time the phone will ring before the answering system picks up a call. One ring is about six seconds.

1Press G.

2Press -until the screen displays RING TIME, then press >.

3Press -or +to select the desired setting (from 10 to 60 seconds).

4Press Sto store the setting.

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SET UP SYSTEM FEATURES

Program Message Length

Select the maximum length for the messages callers can record when the answering function is on. If you choose UNLIMITED, the caller can record a message of any length, up to the amount of time remaining for all messages, memos and announcements. If you choose GREETING ONLY,the caller will hear the selected outgoing announcement but will not be able to record a message. If you choose 1 min, the caller can record a message up to one minute long.

1Press G.

2Press -until the screen displays MESS. LENGTH, then press >.

3Press -or +to select UNLIMITED, GREETING ONLY, or 1 min.

4Press Sto store the setting.

Turn Message Alert On or Off

1Press G.

2Press -until the screen displays MESS. ALERT, then press >.

3Press -or +to select the desired setting.

4Press Sto store the setting.

Turn the Monitor On or Off

If you wish to hear incoming messages as they are recorded, turn the Monitor on.

1Press G.

2Press -until the screen displays MONITOR, then press >.

3Press -or +to select a setting.

4Press Sto confirm your selection.

Turn D-TAD Intercept On or Off

If you want other extensions in the Line Group to be able to pick up a call while the caller is leaving a message with the answering system, turn D-TAD Intercept On. This feature applies only to 964 phones; non-system phones will not be able to intercept D-TAD messages.

1Press G.

2Press -until the screen displays DTAD INTERCEPT, then press >.

3Press -or +to select a setting.

4Press Sto confirm your selection.

SET UP SYSTEM FEATURES

Set Auto-Attendant Pickup Delay

1Press Gat the Auto-Attendant phone.

2Press -until the screen displays AUTO ATT PICKUP, then press >.

3Press -or +to select the desired number of seconds (from 6 to 30).

NOTE: Six seconds equals about one ring, twelve seconds is about two rings, and so on.

4Press Sto store the selection.

Program Remote Password

1Press G.

2Press -until the screen displays PASSWORD, then press >.

3Use the keypad to enter the three digits of your new password.

4Press Sto store the new password.

You will need to program the following two features if this phone is the designated Console Phone for your Centrex system:

Set Your Phone to be the Centrex Console Phone

NOTE: This feature is for use with Centrex systems only.

1Press G.

2Press -until the screen displays CONSOLE, then press >.

3Press -or +to select a setting.

4Press Sto confirm your selection.

Program the Centrex Console Delayed Ring Time

NOTE: This feature is for use with Centrex systems only.

Set the length of time the phone will ring before the Centrex Console phone picks up calls to your phone. One ring is about six seconds.

1Press G.

2Press -until the screen displays CSL DELAY RING, then press >.

3Press -or +to select a setting.

4Press Sto confirm your selection.

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SET UP SYSTEM FEATURES

TELEPHONE OPERATION

Turn Toll Saver On or Off

If you would like the answering system to pick up calls after only two rings when there are new messages, turn Toll Saver on. When Toll Saver is off, the answering system will pick up after the length of time you programmed for Ring Time.

1Press G.

2Press -until the screen displays TOLL SAVER, then press >.

3 Press -or +to select a setting.

4 Press Sto store the setting.

Erase All Settings and Return the Phone to Default Settings

1Press G.

2Press -until the screen displays RESET ALL?.

3Press >. The screen displays:

Mute the

microphone

Prevents

interruptions

during a call

4Press Xwithin three seconds to confirm the RESET ALL command. The screen displays:

Line-in-use lights

Line buttons

Adjust volume of ringer, handset, speakerphone, and headset

Redial last number called

– OR – Automatically redial a number when the line you’re calling is busy

Activate custom-calling services

Activate temporary tone dialing

Activate hands-free calling for speakerphone

Activate hands-free calling for headset

Redirect an incoming call to any 964 phone

Initiate a three-party call

Put a caller on hold

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