AT&T 410820 User Manual

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AT&T

®

MERLIN

COMMUNICATIONS SYSTEM

USER’S GUIDE

MODELS 206, 410 AND 820

WITH FEATURE PACKAGE 2

Table of Contents

 

Page

Available Features

2

Key to Symbols

3

Placing and Answering Calls

4

Line Buttons and Lights

4

Distinctive Ringing

4

Placing an Outside Call

4

Line Request

5

Answering an Outside Call

5

Placing an Intercom Call

5

Answering an Intercom Call

5

Fixed Features

6

Hold

6

Transfer

6

Conference

7

Drop

8

Message Waiting

8

Recall

8

Speaker

9

On-Hook Dialing

9

Monitor-on-Hold

9

Group Listening

9

Programming Instructions

10

Assigning Custom Features to Buttons

10

Feature Programming Chart

11

Programmable Button Features

13

Outside Auto Dial

13

Special Characters with Auto Dial and Speed Dial

13

Automatic Redialing

14

Last Number Redial

14

Saved Number Redial

14

 

Page

Intercom Auto Dial

15

Privacy

15

Do Not Disturb

15

Hands-Free Answer on Intercom

16

Loudspeaker Page

16

Touch-Tone Enable

16

Call Pickup

16

Dial Code Features

17

Group Page

17

Personal Speed Dial

17

Programming a Personal Speed Dial Number

17

System Speed Dial

18

Assigning a System Speed Dial Code to an

 

Auto Dial Button

18

Ringing and Line Selection Options

19

Programmable Line Ringing

19

Personalized Ringing

19

Voice Announcement Disable

20

Automatic Line Selection

20

Optional Equipment

21

Hands-Free Unit

21

Placing a Call

21

Answering a Call

21

Hands-Free Answer on Intercom

21

Mute the Microphone

21

Handset Interactions

22

Headset Adapter

22

General Purpose Adapter

22

Index

23

Speed Dial Codes

24

Available Features

Line buttons with lights make it easy to keep track of calls

Flexible calling within your business

Program the features you want on your phone

Speak to several people at one time

Volume control

Most features are available with the touch of a button

One-touchdialing of numbers you call often

Convenient access to your frequently called intercom numbers

Easy transfer of calls to someone else

Frequently used features like hold are designed for easy access

One-touchredialing of busy numbers

Speaker

Use this for Centrex and PBX features

Know immediately when you have a message waiting

Read on to find out how to use these features...and many more!

2

Key to Symbols

The following symbols are used throughout the document to illustrate the steps for using your MERLIN™ communications system voice terminal. After you are familiar with the steps, the symbols should serve as a quick reminder. (Buttons are shaded and labeled to look like the actual buttons on your voice terminal. A shaded light indicates that it is lit.)

Conference

Lift handset

Speaker

Don’t lift handset

555-1234

Dial (an outside number,

 

intercom or feature code)

Page

 

Touch a fixed feature button (A dark shaded button indicates a fixed feature button.)

Touch a line button (A lighter shade with a telephone number indicates a line button.)

Touch a custom feature button (A lighter shade with a feature name indicates a custom feature button.)

Hang up your handset

Slide the T/P switch to the P position

Return the T/P switch to the center position

Since each symbol represents one action, a sequence of two or more symbols illustrates a procedure. For example,

+ Intercom+

means lift your handset, touch Intercom, and dial the number.

3

 

Placing and Answering Calls

LINE BUTTONS AND LIGHTS

 

Each call is represented on a separate line button. The lights

 

next to the line buttons tell you what’s happening.

 

The red light tells you which line you’re on or will get when

 

you lift the handset. When you touch a line button, the red

 

light goes on next to that line.

 

The green lights tells you if the line is free (no light), busy

 

(steady on), ringing (flashing), or on hold (fast flashing for

 

your held calls, slower flashing for others’ held calls).

 

DISTINCTlVE RINGING

 

Calls you receive sound different depending on the type of call

 

it is: intercom (beep), outside call (one long ring), transferred

 

call (one short and one long ring).

 

PLACING AN OUTSIDE CALL

 

Just lift the handset and dial. The MERLIN system automatical-

 

ly selects a free line for you. You can select a different line by

+

touching the line button you want.

 

NOTE: To dial an outside sequence that starts with# (for exam-

 

ple, a Centrex/PBX code), dial ## instead.

 

4

Line Request

If you want to use a particular outside line that is busy (green light is on), you can tell the MERLIN system to signal you when the line is free. Just touch the busy line button (red light comes on), leaving the handset on the hook. When the line is free, you will hear a beep. Just lift the handset to dial. If you touch another line button or receive a call, or if someone else uses the line before you, your Line Request is cancelled.

ANSWERING AN OUTSIDE CALL

Again, just lift the handset; the system automatically gives you the ringing line.

PLACING AN INTERCOM CALL

Use the Intercom button for calling people who are connected to yourMERLIN system. TheIntercom button works like any line button.

To place an intercom call, just touch Intercom and dial the intercom number you want. When you hear the beep, make the announcement or start your conversation.

The codes for calling people inside your business are as follows:

0 to 5 (Model 206)

10 to 19 (Model 410)

10 to 29 (Model 820)

ANSWERING AN INTERCOM CALL

Answer an intercom call as you would any call: just lift the handset to get the ringing intercom line.

+

 

 

 

 

 

555-1234

 

 

 

 

 

 

 

 

 

 

 

 

Intercom +

5

Fixed Features

HOLD

The Hold feature lets you handle more than one call at the same time.

To put a call on hold, touch Hold. The green light next to the line flashes rapidly and your voice terminal rings periodically to remind you of the held call. To return to the held call, touch the line button with the rapidly flashing green light.

If you do not have a line button for a call, you can still put it on hold using the Hold button. To retrieve the call, dial #*.

TRANSFER

To transfer a call, touch Transfer (call is now on hold), dial the intercom number, and hang up. If the call is not answered, it returns to your phone with the distinctivetwo-ringtransferred call signal.

You can also announce a call on the intercom as you transfer it. Touch Transfer, touchIntercom, and dial the intercom code. When you hear the beep, announce the call and hang up.

Hold

Pause

Transfer

Transfer

+ +

+

 

 

+

 

Intercom

 

 

 

 

6

CONFERENCE

Add a second outside caller to an existing conversation by following this procedure: Touch Conference, touch a free line button, dial the second person.

You can also use the Conference feature to add in a call on hold: Touch Conference, touch the line button with the held call.

The conference limit is two outside lines. Two additional inside people can join in the call by touching the line buttons in use for the conference, making a total of five people in the conference, including you.

If you put a conference on hold, the other people in the conference can talk to each other. This is especially convenient if two outside parties need to talk to each other. You can conference them together, put them on hold, and be free to do other things.

Conference

Conference

+

+

555-1234+

555-1234

7

DROP

Remove a call from a conference by following this two-stepprocedure: TouchDrop, touch the line button of the call to be dropped. Drop is especially useful when the line you wanted to conference in is busy or is not answered.

MESSAGE WAITING

If the attendant (receptionist) has a message for you, the green light next to your Message button will be lit. Call the attendant on the intercom and turn off the light by touchingMessage.

RECALL

If you have Centrex, PBX, or custom calling services, you normally signal that system by a switchhook flash. With theMERLIN system, you need only touchRecall. If you are not connected to any special service, you can useRecall as a convenient way to end a call and make a second call without hanging up.

Drop

+

 

Stop

555-1234

Message

Recall

8

SPEAKER

Speaker lets you listen to a call without lifting the handset. To speak, however, you need to use the handset or the optionalHands-FreeUnit(page 21).

On-HookDialing

Touch Speaker and dial. When the other person answers, lift the handset.

Monitor-on-Hold

If someone puts you on hold, touch Speaker and hangup. When the other person talks to you again, lift the handset to resume the conversation.

Group Listening

If you want others in the room to hear your conversation, touch Speaker and continue using the handset.

Speaker

Speaker

Speaker

+

+

9