- •INITIAL FEATURE ASSIGNMENTS
- •Fixed features
- •Indicator lights
- •Making an outside call
- •Making an intercom call
- •Intercom auto dial (Models 206 and 410 only)
- •Answering an outside call
- •Answering an intercom call
- •Joining a call
- •Placing a call on hold
- •Transferring a call
- •Test switch
- •Volume control
- •OPTIONS COMPATIBLE WITH STANDARD FEATURES
- •Loudspeaker paging
- •Headset adapter
- •Manual modem adapter
- •Other options
- •Expanding your MERLIN communications system
STANDARD FEATURES USER’S GUIDE
AUTOMATIC LINE SELECTION
Get an idle line without having to push a button or interrupt someone else’s call.
Test the lights and ringer to ensure that your phone has been installed properly.
VOLUME CONTROL SWITCH
Control the volume of your speaker and ringer.
INTERCOM AUTO DIAL
Dial internal calls with the touch of a button.
Put calls on hold; then, other calls can be answered or placed.
Timed “switchhook flash” for Centrex or PBX services.
Your MERLIN Communications System was designed to provide you with sophisticated telephone service. Modular and expandable, it can grow as your business needs grow. You can increase the usefulness of yourMERLIN system by installing a Type I Feature Cartridge in your Control Unit. If you have such a Feature Cartridge, ignore this document and read the material that came with the cartridge. If you’ve elected to
stay with Standard Features for now, this Guide will tell you how they work. This guide explains Standard Features for three different
206, 410 and 820. They differ in the number of lines and voice terminals (telephones) that can be accommodated.
You can use a variety of different voice terminals with your MERLIN system. AllMERLIN voice terminals, available now or offered in the future, will work on yourMERLIN system. The same is true of almost
INITIAL FEATURE ASSIGNMENTS
Here are the initial features you get when your MERLIN system is installed:
The dial pad is surrounded by labeled buttons, which are called the Fixed
Features. With Standard Features you get two Fixed Features, HOLD and
RECALL. A Feature Cartridge is required to get the rest.
Notice how the lights work on your MERLIN telephone. A triangular red light points to the outside line you’ll get if you pick up the handset. Green lights tell you the status of lines: free, busy, ringing, or on hold.
Making an outside call
When you want to make a call, the MERLIN system automatically selects
a line for you. All you have to do is pick up and dial. This feature is called
Automatic Line Selection.
If you want to use a line other than the one the system selected for
you, such as a WATS line, you can do so simply by touching the button
for the desired line. That’s all there is to it!
Making an intercom call
The intercom is used to call another person on your MERLIN system. When you call someone on the intercom, that person will hear you, even if they’re busy on a call, because intercom announcements come out of a separate speaker. You may give the other person a brief message, such as announcing a call, or you may ask them to pick up and talk to you.
Every phone in your MERLIN system has a unique intercom code number. The code numbers are different on the three models:
Codes 0 through 5 Codes 10 through 19 Codes 10 through 29
To make the call, touch an INTERCOM button, pick up the handset, and dial the intercom code number. When you hear a beep, give your
message or ask the other person to pick up for a conversation.
Intercom auto dial (Models 206 and 410 only)
These buttons take the place of intercom codes. If you have Intercom Auto Dial buttons, they dial the intercom code number for you. They can be labeled with a person’s name. Otherwise, the procedure is the same: Touch INTERCOM, touch the Intercom Auto Dial button.
Answering an outside call
Once again, there is no need to push any buttons. You simply pick up the handset when the telephone rings. This feature is called Automatic Line Selection.
If the phone is not ringing but you see a line flashing with a green
light, you can answer that call by touching the line button.
Answering an intercom call
When someone calls you on intercom, you’ll hear a short beep followed
by the caller’s voice over your speaker. To answer the call, just pick up
Joining a call
An outside call in progress is indicated by a steady green light next to one
of the line buttons. If someone invites you to join in on their call, simply
press the appropriate line button. You’re now part of a
Placing a call on hold
Simply touch the HOLD button. The green light next to the held line will
flash rapidly. To return to the call, touch the button for the line next to the
rapidly flashing green light. If someone else has put a call on hold, that call
will also flash, but less rapidly.
The Hold feature is useful when you need to deal with more than
one call at the same time. If a call comes through for you when you’re
already on a call, you can put your present call on hold and answer the
other one by touching the flashing line button. If you do not need to hold
your present call, you can terminate it and simultaneously answer the
other call by touching the flashing line button.
Transferring a call
To transfer a call to someone else in your system, you must first place it on hold by touching the HOLD button. Then, call the person you’re transferring the call to by touching an INTERCOM button and dialing that person’s intercom code number. When you hear the beep, announce the call and hang up.
At this point, the green light next to the line with the call you’re transferring should be flashing rapidly. When the other person picks up the call, the light should stop flashing and be a steady green, indicating that the line is in use again. If the light continues to flash rapidly, it means that the other person was not able to pick up the call. You may pick it up again yourself now by touching the line button next to the rapidly flashing green light.
On most telephone company lines, you can disconnect a call without hanging up. Simply touch the RECALL button. This will return you to dial tone on the line you’re on, whether it’s an outside line or an intercom line, enabling you to make a second call immediately.
If you’re on a PBX or Centrex system, or have other special services, RECALL serves to “flash” the system (corresponding to a switchhook flash on an ordinary telephone).
This switch lets you know if the lights and ringing of your MERLIN phone are working correctly. Push the switch away from you to the T (Test) position. Observe the lights and ringing. Return the switch to the center position.
Use this control to adjust the volume of the ringer and the speaker simultaneously.