AT&T 3070 User Manual
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AT&T

®

MERLIN

COMMUNICATIONS SYSTEM

USER’S GUIDE: MODELS 1030 AND 3070

WITH FEATURE MODULE 5

Table of Contents

Available Features

Page

2

Key to Symbols

3

Placing Calls

4

Outside Calls

4

Button Access and Dial Access to Line Pools

5

Automatic Route Selection

6

Line Request

7

Intercom Calls

7

Ringing Intercom Calls

7

Announced Intercom Calls

8

Answering Calls

9

Fixed Features

10

Hold

10

Transfer

10

Transfer with Voice Announcement

11

Conference

11

Drop

12

Speaker

13

On-Hook Dialing

13

Monitor-on-Hold

13

Group Listening

14

Message

14

Recall

15

Custom Features

16

Basic Programming Instructions

16

Notify

17

Notify Send

18

Notify Receive

18

Outside Auto Dial

19

Special Characters in Programmed Dialing Sequences

20

Auto Intercom

21

Ringing Intercom Calls

21

Announced Intercom Calls

22

Personal Speed Dial

22

System Speed Dial

23

Saved Number Redial

23

Last Number Redial

Page

25

Manual Signaling

25

Loudspeaker Page

26

Group Page

28

Group Call Distribution

30

One-Touch Transfer or One-Touch Hold with

 

Call Announcement

32

One-Touch Transfer

32

One-Touch Hold with Call Announcement

32

Auto

Answer-All

33

Auto

Answer-Intercom

34

Call Coverage

34

Coverage Inhibit

35

Using Call Coverage to Forward Calls

36

Do Not Disturb

36

Privacy

37

Touch-Tone Enable

38

Account Number Entry

39

Call Park

39

Call Pickup

40

Line Pickup

41

Ringing and Line Selection Options

43

Ringing Options

43

Programmable Line Ringing

43

Personalized Ringing

44

Voice Announcement Disable

45

Automatic Line Selection

45

Simultaneous Voice and Data Calls

47

Using PBX, Centrex, or Custom Calling Features

49

Optional Equipment

50

Hands-Free Unit

50

Placing Calls

50

Answering Calls

51

General Purpose Adapter

51

Index

 

52

Feature Programming Chart

53

Available Features

Use line buttons to call people who aren’t connected to your MERLIN system.

Touch Intercom-Ringor Intercom-Voiceto use the

MERLIN system Intercom feature.

Test your voice terminal and program its features by sliding the T/P switch to T (Test) orP (Program).

Adjust the volume of your voice terminal’s speaker and ringing using the volume control.

Read on to learn how to use these features...and many more.

Tailor your voice terminal to meet your individual needs by programming available buttons with custom features.

Use Conference, Drop, Transfer,and Holdfor efficient call-handling.

Touch Speaker forOn-HookDialing and for Group Listening.

Touch Recall to disconnect a call without hanging up your handset.

Call your MERLIN system attendant for messages when the light is on next to

Message. Use Message(in program mode) to set your voice terminal for making data calls and voice calls

simultaneously.

2

Key to Symbols

The following symbols are used throughout this guide to illustrate the steps for using your MERLIN system voice terminal. After you are familiar with the steps, use the symbols to remind you how to perform each procedure.

555-1234

Lift your handset.

Transfer

Don’t lift your handset.

Hang up your handset.

Touch a button.

(The symbols for buttons are shaded and labeled to look like the buttons on your voice terminal.)

Dial a number.

(This can be an outside number, an intercom number, a feature code, or an account number.)

Slide the T/P switch to the P position.

Slide the T/P switch to the center position.

Since each symbol represents one action, a sequence of two or more symbols illustrates a procedure. For example:

 

 

 

+

Intercom

+

 

Ring

intercom

 

 

number

3

 

means lift your handset, touch Intercom-Ring, and dial an intercom number.

Placing Calls

With your MERLIN® system, you can place two types of calls: outside calls and intercom calls.

OUTSIDE CALLS

To call someone who is not connected to your MERLIN system:

Lift your handset.

The MERLIN system automatically selects an available outside line.

Dial the number.

NOTE: When the red light is on next to a line button, it means you are using that line or will get that line if you lift your handset. When you lift your handset to place a call, the green light goes on next to the red light to show that the line is busy.

To select a specific outside line:

Touch the button for that line.

Lift your handset.

+

outside number

555-1234+

4

Button Access and Dial Access to Line Pools

Your MERLIN system may be “pooled,” meaning some or all of your outside telephone lines are grouped into one or more pools (for example, a pool of local lines, a pool of WATS lines, and a pool of Foreign Exchange lines). You make outside calls on pooled lines in one of two ways, depending on how your system is set up: either you touch a button for direct access to a line in a pool (Button Access), or you touch a button and then dial a code for access to a specific line pool (Dial Access).

Ask your system administrator if your system is pooled. If it is, find out whether you have Button Access or Dial Access to Line Pools. If you have Dial Access, ask for a list of codes for the pools.

To make an outside call with Button Access to Line Pools:

Touch the button for the line pool you want.

Lift your handset.

When you hear a dial tone, dial the telephone number you want.

To make an outside call with Dial Access to Line Pools:

Touch a Pool Access button.

Lift your handset.

When you hear a dial tone, dial a code for the line pool you want.

When you hear another dial tone, dial the telephone number you want.

WATS

Pool Access

+

+

outside number

+

+

+

 

line

outside

 

pool

number

 

code

 

5

NOTE: Ask your system administrator if your system has Automatic Route Selection (ARS). If it does, follow the procedure for making outside calls in the next section, “Automatic Route Selection.” Neither of the above procedures works for you if your system has ARS.

Automatic Route Selection

If you have Pool Access buttons, your MERLIN system may have Automatic Route Selection (ARS). Ask your system administrator if your system has ARS.

ARS automatically selects an administered route for each outside call you make using a Pool Access button. For example, if you touch Pool Access and dial a long distance number, ARS may select WATS as the route for your call. In this case, ARS automatically routes your call onto a WATS line.

To place an outside call using ARS:

Touch a Pool Access button.

This signals ARS to expect an outside call.

Lift your handset.

Pool Access

+

+

 

 

Dial the outside telephone number you want.

You hear beeps instead of Touch-Tonesor rotary clicks as you dial.

Wait a few moments.

If you hear a faster busy signal than normal:

Touch the same Pool Access button you used to begin your call.

outside number

6

If you hear a fast MERLIN system busy signal:

Hang up and redial in a few moments using the Pool Access procedure or the Saved Number Redial feature (see page 23).

NOTE: For ARS to work, you must dial a “1” before dialing a long distance number, even if you do not normally do so.

Line Request

If you are waiting to use a line that is busy, you can have the

MERLIN system signal you when the line is free:

Without lifting your handset, touch the button for the busy line.

The red light next to the button goes on.

555-1234

+

When you hear the voice terminal ring briefly, indicating the line is available, lift your handset.

You cancel your Line Request when you touch another line button or when you receive or place another call.

INTERCOM CALLS

Each voice terminal connected to your MERLIN system has a unique2-digitintercom number. You dial intercom numbers to place either ringing or announced intercom calls to people connected to yourMERLIN system.

Ringing Intercom Calls

 

Place ringing intercom calls when you want to have a two-way

 

conversation with people connected to your MERLIN system.

 

Your calls ring at their voice terminals, and your coworkers lift

7

their handsets to hear you and to talk with you.

To place a ringing intercom call:

Touch Intercom-Ring.

Lift your handset.

Dial a 2-digitMERLIN system intercom number.

Announced Intercom Calls

When you place an announced intercom call, your coworker hears your voice through the voice terminal speaker. If your coworker wants to respond to your announcement, he or she speaks through the handset to talk with you. Your voice announcements do not interrupt your coworkers’ outside calls, so if you need to, you can make an announcement to someone who is busy on another line.

To announce your call through another person’s voice terminal speaker:

Touch Intercom-Voice.

Lift your handset.

Dial the 2-digitMERLIN system intercom number.

When you hear a beep, speak into your handset.

If you try to place an announced intercom call to a voice terminal that is programmed to prevent voice announcements (see “Voice Announcement Disable,” page 45), your call becomes aringing intercom call.

Intercom

Ring

Intercom

Voice

+

+

intercom number

+

+

intercom number

8

Answering Calls

To answer a call:

Lift your handset.

You are automatically connected to the incoming call.

You can tell what kind of call you’re receiving by the way your voice terminal rings.

Intercom

=

two short and one long ring

Outside

=

one long ring

Transferred

=

one short and one long ring

You may personalize these rings to distinguish the ringing of your voice terminal from that of others in your office (see “Per-sonalized Ringing,” page 44).

9