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585-310-216Issue 2 December, 1995

Ta

INTUITYTM Integration with NEC® NEAXTM 2400 Switch

Graphics © AT&T 1988

Blank Page

Contents

Table of Contents

iii

About This Document

xi

Intended Audiences

xii

Prerequisite Skills or Knowledge

xii

Document Organization

xii

How to Use this Document

xiv

Conventions Used

xiv

Trademarks and Service Marks

xvi

Related Resources

xvii

How to Make Comments About This Book

xviii

1

Introduction and Requirements for Integration

1-1

 

Safety Considerations

1-3

 

Factory Assembled Systems

1-3

 

Determining the Placement of the SID

1-4

 

System Configuration

1-5

 

 

Intuity System Required Hardware

1-7

 

 

Switch Integration Device Required Hardware

1-8

 

 

NEC NEAX 2400 MCI Hardware

1-9

2

Switch Integration Device Basics

2-1

 

The Switch Integration Device Hardware

2-2

 

 

Front Panel

2-2

 

 

Rear Panel

2-2

 

The Switch Integration Device Software

2-4

 

 

Menu Forms

2-4

 

 

Edit Forms

2-5

 

 

Single Item Edit Forms

2-6

 

 

Two Item Edit Forms

2-6

Issue 2 December 1995 iii

Contents

Scroll Item Edit Forms

2-6

Edit Form Keys

2-7

Edit Form Help Functions

2-8

Action Forms

2-8

3

Switch Integration Planning

3-1

 

Determining the Number of Voice Mail Ports

3-2

 

Setting the Message Desk Number

3-2

 

Setting the Calling Party Identification Pad String

3-3

 

Setting the Message Waiting Indicator Pad String

3-3

 

Setting the Message Waiting Indicator Feature

3-3

 

Determining the Message Center Interface Baud Rate

3-3

 

Determining the SMDI Baud Rate

3-4

 

Determining the Extension/Logical

 

 

 

Terminal Number Plan

3-4

4

Hardware Installation

4-1

 

Connect an Analog Line to the Modem

4-2

 

Connect the MCI Line to the Switch

4-3

 

Connect the MCI Cable to the A25B Cable

4-7

 

Connect the Null Cable and the

 

 

Y-Cable to the SID

4-8

 

Connect the SID to the INTUITY System

4-9

 

Connect the SID Power Cord

4-9

5

Installing SID Software on the

 

 

 

INTUITY System

5-1

 

Requirements

5-1

 

Stop the Voice System

5-2

 

Load the SID Software

5-3

 

Start the Voice System

5-8

 

Turn on Transfer Feature

5-8

iv Issue 2 December 1995

Contents

6

Administering the INTUITY System

 

 

 

for the NEAX Integration

6-1

 

Administering the Switch Link Administration Screen

6-2

 

Stopping and Restarting the Voice System

6-6

 

Administering the System Translation Screen

6-7

7

NEAX 2400 Switch Administration

7-1

 

Administer Analog Voice Mail Ports

7-2

 

Assign Voice Mail Extensions to a UCD Group

7-6

 

 

Setting Up a UCD Overflow Group

7-8

 

Configuring the Message Center Interface Link

7-10

 

 

Administer the Message Waiting Lamp

7-10

 

 

Assign a Port for the Message Center

 

 

 

Interface Link

7-13

 

 

Define the Port as a Terminal

7-15

 

 

Assign the MCI Link to a UCD Group

7-16

8

Switch Integration Device Administration

8-1

 

Administer the Basic Parameters

8-2

 

Assign Extensions and LTNs

8-4

 

 

Using AutoFill

8-5

 

Saving and Starting the Configuration

8-7

 

Administer Serial Data Links

8-8

 

Changing System Parameters

8-11

 

 

Setting the Date and Time

8-11

 

 

Adjusting the LCD Contrast

8-12

 

Special Processing for Message Waiting Lamps

8-13

 

Setting a Security Level

8-14

Issue 2 December 1995 v

Contents

9

Acceptance Tests

9-1

 

Administer the Test Subscribers

9-2

 

Task 1: Forward Calls for Ring-No-Answer

9-2

 

Task 2: Forward Calls for Busy Conditions

9-3

 

Task 3: Forward Subscribers for All Calls

9-4

10

Cut-to-Service

10-1

 

Administer the Subscriber Telephones

10-2

 

Task 1: Forward Subscribers for Ring-No-Answer

10-2

 

Task 2: Forward Calls for Busy Conditions

10-3

 

Task 3: Forward Subscribers for All Calls

10-4

A

Troubleshooting and Error Logs

A-1

 

Switch Integration Device Problems

A-2

 

Error Logs

A-5

 

Clearing Your Configuration

A-9

B

Using Views During Integration

B-1

 

SMDI Monitor Mode

B-2

 

Using MCI Monitor Mode

B-4

 

Using Statistics Mode

B-4

 

Using Metrics Mode

B-5

 

Clearing Statistical Information

B-5

C

Switch Administration for INTUITY Lodging

C-1

 

Introduction

C-1

 

Hunt Group Administration

C-1

 

Message Retrieval Administration

C-2

vi Issue 2 December 1995

Contents

 

Message Retrieval in Lodging Systems

 

 

without AUDIX

C-2

 

Message Retrieval in Systems Shared with

 

 

AUDIX

C-2

 

Retrieval from the AUDIX Application

C-2

 

Retrieval from the Lodging Application

C-2

 

Alternate Message Retrieval Method

C-2

Voice Mail Administration

C-3

Call Coverage Path

C-4

Do-Not-Disturb

C-5

Cut-to-Service

C-5

 

Gradual Cut-to-Service

C-5

 

One-Step Cut-to-Service

C-6

Summary

C-6

ABB

Abbreviations

ABB-1

GL

Glossary

GL-1

IN

Index

IN-1

Issue 2 December 1995 vii

Contents

viii Issue 2 December 1995

About This Document

INTUITY™ Int egration with NEC® NEAX™ 2400 Switch contains installation and administration instructions for integrating a NEAX 2400 MCI switch with an INTUITY system. The document contains instructions or information on the following topics.

Switch integration planning strategies

Switch Integration Device (SID) hardware installation instructions

Software installation instructions

NEAX 2400 administration instructions

Acceptance test procedures

Cut-to-Serviceprocedures

SID troubleshooting guide

The document contains information only for the NEAX switch integration with the INTUITY system. If you have another type of switch, refer to the switch integration document for that switch.

Issue 2 December 1995 xi

About This Document

Intended Audiences

This document is designed primarily for the on-siteAT&T-certifiedservices technician, the customer’s technical personnel, and the customer’s NEAX services technician. Use the document to install INTUITY systemintegration-requiredhardware and software, perform acceptance tests, and performcut-to-service.The customer or the customers’ switch vendor should use the document when performing switch administration tasks and other customer required tasks.

Secondary audiences include the AT&T personnel shown in the following list.

Field support

The Technical Service Center (TSC)

Provisioning project managers

The Sales and Technical Resource Center (STRC)

Helpline personnel

Factory assemble, load, and test (ALT) personnel

Prerequisite Skills or Knowledge

Typical readers should understand AT&T computer systems, switches, and hardware and software installation procedures. AT&T provides and recommends INTUITY system training for customers. Customers should be familiar with the NEAX switch or contact their switch vendor.

Document Organization

Chapter 1, "Introduction and Requirements for Integration", explains the INTUITY configuration and includes a component connectivity diagram that shows you each component in the configuration. The chapter also contains a hardware and software component checklist.

Chapter 2, "Switch Integration Device Basics", explains the basic components of the SID and how to use the systemforms or screens. The chapter contains SID hardware component descriptions and illustrations, menu, edit, and action form explanations, and provides basic help functions.

Chapter 3, "Switch Integration Planning", helps you plan, track, and record the switch integration. The chapter includes instructions for completing SID and switch integration worksheets that you use throughout the document as you complete the integration.

xii Issue 2 December 1995