AT&T 1772 User Manual

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Two-LineDigital Answering System

with Time/Day Stamp 1772

Fold open this paper for information about this product's installation and operation. Please read Part 1 — Important Product Information, included in this package.

MIC

L1

L2

 

ON/OFF

2MEMO WAY

CLOCK

DELETE

VOLUME

REPEAT

STOP

FORWARD

PLAY

LINE 1

LINE 2

Part 2

© Copyright 1998 Philips Consumer Communications L.P. All rights reserved.

Printed in Mexico. Issue 1AT&T 848229241

I N S T A L L A T I O N

Install the Batteries

For One Two-LineWall Jack

For Two Single-L

L1 OR L1/L2 jack

TEL SET jack

TEL SET jack

Power cord

L1 OR L1/L2 jack

Two-linewall jack

Line 1 jac

Two-linephone with

Two-linephone

single cord

single cord

INSTALL THE BATTERIES

Open the battery door on the bottom of the unit by pulling on the tabs. Insert the batteries as indicated, then close the door.

BASIC CONNECTIONS

For one two-linewall jack

1Plug one end of the phone line cord with clear plugs into the system jack labeled

L1 OR L1/L2.

2Plug the other end of the cord into the two-linewall jack.

For two single-linewall jacks

1Plug one end of the phone line cord with blue plugs into the system jack labeled L1 OR L1/L2. Plug the other end of the cord into the wall jack for Line 1.

2Plug one end of the line cord with clear plugs into the system jack labeled L2. Plug the other end of the cord into the wall jack for Line 2.

To connect a two-linephone with a single cord, plug the cord from the phone into theTEL SET jack on the back of the answering system.

NOTE: If a single line phone is connected to the TEL SET jack, it can be used to make and answer calls on Line 1 only.

OTHER CONNECTION OPTIONS

To use these installation options, you’ll need to purchase a dual outlet adapter.

For two single-linephones

1Plug the cord from the phone for Line 1 into the TEL SET jack on the answering system.

2Plug the cord from the phone for Line 2 into the dual outlet adapter.

3Plug the cord from the L2 jack on the answering system into the dual outlet adapter.

4Plug the dual outlet adapter into the Line 2 wall jack.

For two-linephone with two cords

1Plug the cord for Line 1 from the phone into the TEL SET jack on the answering system.

2Plug the other phone cord into the dual outlet adapter.

I N S T A L L A T I O N

ine Wall Jacks

For Two Single-LinePhones

For Two-LinePhone with Two Cords

L1 OR L1/L2 jack

L2 jack

L2 jack

TEL SET jack

 

 

Power cord

 

Power cord

 

 

Power cord

 

 

L1 OR L1/L2 jack

 

 

Line 2 jack

Line 2 jack

 

with dual

 

outlet adapter

 

Line 1 jack

k

Two-linejack with

 

single jack adapter and

 

 

 

 

dual outlet adapter

with

Two-linephone with

 

two cords

 

Two single-linephones

3Plug the cord from the L2 jack on the system into the dual outlet adapter.

4Plug the dual adapter into the Line 2 jack.

For two-linephone with two cords and a single jack adapter

(requires a single jack adapter)

1Plug the single jack adapter into the dual outlet adapter.

2Plug the cords from the phone into the single jack adapter.

3Plug the cord from the L1 OR L1/L2 jack on the answering system into the dual outlet adapter.

4Plug the dual outlet adapter into the wall jack.

CONNECTING THE POWER CORD

Use only the power cord supplied ! with your system. If you need a

replacement cord, call 1 800 722-9125.

Fit the power cord behind the strain relief tab. Then plug the smaller end of the power cord into the POWER jack at the back of the system. Plug the other end of the power cord into an electrical outlet that is not controlled by a wall switch.

SETTING THE CLOCK

1 PressG. The Message Window displaysCH.

2 PressC. You hear a day, and the Window displays a number(1-7for Sunday - Saturday).

3Hold down ForRuntil the correct day is displayed, then release.

4Press C. You hear an hour, and the Window displays it.

5Hold down ForRuntil the correct hour is displayed, then release.

6Press C. You hear a minutes setting, and the Window displays it.

7Hold down ForRuntil the correct minutes setting is displayed, then release.

8Press C. The system announces the new day and time setting.

To review the setting, press C.

I N C A S E O F D I F F I C U L T Y

If this answering system does not work properly, try the following suggestions before seeking repair assistance.

MESSAGE WINDOW IS BLANK

Make sure the power transformer is securely plugged into an electrical outlet not controlled by a wall switch.

Use only the power cord supplied ! with your system. If you need a replacement cord, call 1 800722-9125.PressO to make sure the system is

turned on.

MESSAGES ARE INCOMPLETE

The system accepts messages only up to 4 minutes long.

If the caller pauses for more than 7 seconds, the system stops recording and disconnects the call.

If the system’s memory fills up during a message, the system stops recording and disconnects the call.

SYSTEM DOES NOT ANSWER AFTER CORRECT NUMBER OF RINGS

If the Toll Saver feature is on, the number of rings changes from four to two when you have new messages waiting. See “Ring Select.”

In some cases, the system might be affected by the ringing system used by the local telephone company.

If the system’s memory is filled with messages, or the system is off, or no AO announcement is recorded, the system answers after 10 rings.

LO BATT DISPLAYED

The batteries might be missing, low on power, or incorrectly installed.

SYSTEM DOES NOT DISCONNECT

WHEN PHONE IS ANSWERED

To stop the system, press and release the phone switchhook, or press Son the system.

SYSTEM DOES NOT RESPOND TO

REMOTE COMMANDS

When you dial a number from a touch tone phone, you should hear tones. If you hear clicks instead, the phone is not a touch tone telephone. In that case, you can use voice-activatedcommands.

The answering system might not detect the Remote Access Code while your announcement is playing. Try waiting until the announcement is over before entering the code.

There might be noise interference on the phone line you are using. Press dial buttons firmly.

Make sure you are entering your Remote Access Code correctly.

Your Remote Access Code might have reverted to the factory setting of 10. This happens if there is an AC power failure at your home and the system’s battery is either low on power or not installed.

NUMBER IN MESSAGE WINDOW

FLASHES

Check your announcement; announcements might have been lost in a power failure when battery power was low.

OTHER PROBLEMS

If the system malfunctions, make sure you have followed all the instructions in this manual to try to correct the problem.

If you cannot correct the problem, press r.

If there is a problem with the system, pressing rwill reset the system and delete any messages as well as your announcement. Reset the clock and rerecord the announcement, and your system should be ready to answer calls and record messages.

If the system is okay, pressing rhas no effect.

A N S W E R I N G S Y S T E M O P E R A T I O N

ANNOUNCEMENT OPTIONS

The Answering System 1772 lets you record up to 4 different announcements — A, B, C, and AO. Each can be presented to callers on either Line 1 or Line 2. You can assign the same announcement to be presented on both lines, or you can choose different announcements for each line.

NOTE: A total of about 24 minutes of recording time is available for your announcements and callers’ messages.

Use announcements A, B, and C when you want the system to record callers’ messages. Use announcement AO (Announce Only) when you want the system to play an announcement and then hang up. If you do not want to record your own announcement, or if a recorded announcement is lost in a power failure, the system provides a brief pre-recordedannouncement.

NOTE: There is nopre-recordedannouncement for AO. If you choose AO, you must record an announcement for it.

RECORD AN ANNOUNCEMENT

1Move both ANNC SELECT switches, located under the cover, to the announcement you want to record (A, B, C, or AO).

2Prepare your announcement (up to 4 minutes).

3Press G. The Message Window displays CH.

4Press A. The system beeps once and begins to record.

5Speak toward the microphone in a normal tone from about 9 inches away.

6Press Swhen you are finished.

The system automatically plays back your announcement. Use +or- to adjust the volume.

REVIEW ANNOUNCEMENT

Move both ANNC SELECT switches to the announcement that you want to play, then pressA. The announcement plays and the Message Window displaysAP.

NOTE: To delete an announcement, pressDwhile the announcement is playing.

SELECT ANNOUNCEMENTS

Set the Line 1 ANNC SELECT switch toA,B,C, orAO to select the announcement callers to Line 1 will hear.

Set the Line 2 ANNC SELECT switch toA,B,C, orAO to select the announcement callers to Line 2 will hear.

TURN SYSTEM ON/OFF

The L1 and L2 lights indicate which lines the system is set to answer. To choose which line(s) the system will answer, or to turn the system off, press Orepeatedly. This turns the lines on and off in the following order:

Line 1 on only Line 2 on only Both lines on

Entire system off (no answering system features can be used)

RING SELECT/TOLL SAVER

Use the Line 1 and Line 2 Ring Select switches on the side of the unit to set the answering system to answer after 2 or 4 rings. Set to Toll Saver (TS) if you want the system to answer after 4 rings when you have no new messages and after 2 rings when you have new messages.

NOTE: If the system is answering a call on one line and a call comes in on the other line, the second call will not be answered until the first call is completed.

MESSAGE WINDOW

The Message Window displays the total number of recorded messages. If the number is flashing, either a power failure occurred when batteries were low or missing, or rwas pushed.

The Message Window also displays OFF when the system is off, a flashingF when memory is full, andwhen the system is answering a call.

MESSAGE LIGHTS

The message lights for each line indicate whether that line has messages. A steady light indicates messages, but no new ones. A flashing light indicates new messages. If the light is off, the line has no messages.

MESSAGE ALERT

You can set the system to beep every 15 seconds to notify you when you have new messages. Set the MSG ALERT switch (under the cover) toON.

MESSAGE VOLUME CONTROL

Use +or-toadjust the sound of incoming messages or message playback. This does not affect the volume of the announcement your callers hear.

LISTEN TO MESSAGES

To hear all messages for both lines, press P.

To hear only new messages for both lines, hold down Puntil the system begins playing.

To hear all messages for a single line, press Lor l.

To hear only new messages for a single line, hold down Lor luntil the system begins playing.

DELETE MESSAGES

1Press D. The message lights flash.

2Press Pto delete all messages on both lines

— OR —

Press L orl to delete all messages for a single line.

The system announces “Messages deleted.”

If you try to delete all messages on a line where there are new messages, the system beeps 5 times and does not delete any messages.

To delete only a specific message, press Dwhile the message is playing. The make sure you are deleting the right message, you can pressRto replay the message, then pressDwhile the message is playing.

REPEAT/REVIEW MESSAGES

To hear a message again, tap R.

To return to an earlier message, press and release Runtil the number of that message is displayed.

To repeat part of a message (review), hold

down R for a few seconds, then release it to resume playing. (The system beeps whileRis held down.)

A N S W E R I N G S Y S T E M O P E R A T I O N

FORWARD/SKIP MESSAGES

To skip to the next message, press F. To skip part of a message(cue), hold down F for a few seconds, then release it to resume playing. (The system beeps while Fis held down.)

To stop playing messages, press S.

RECORD A MEMO

You can record a memo (which is stored as a message) up to 4 minutes long.

1 PressM. The message Lights flash rapidly and the Message Window displays1-.

2Press Lorlto choose where the memo is stored. The system beeps and begins recording. Speak toward the microphone.

3Press Swhen you are finished.

RECORD A PHONE CONVERSATION

NOTE: This unit does not sound warning beeps to let the other party know that the call is being recorded. To ensure that you are in compliance with any state and federal regulations concerning recording a telephone call, you should start the recording process and then inform the caller that you are recording the call.

1Press Mtwice at any time during a phone conversation. The Message Lights flash rapidly, and the Message Window displays2-.You can record for up to 4 minutes.

2Press Lorlto select which line will store the conversation. The system beeps and begins recording.

3Press S to stop recording. The conversation is saved with messages,and played back as a message.

ON/OFF Lights

Turn system on or off

Record Memo or

Phone Conversation

Set or Review Time/Day

Speaker Volume Control

MIC

Microphone

Play Messages

PRIORITY CALLING

The priority call tone is preset to 99. Callers to whom you have given the Priority Calling Code will be able to signal you that they are calling. Callers must use a touch tone phone.

Your caller should

1Dial your telephone number.

2When the announcement begins to play, enter the current Priority Calling Code.

3The system beeps three times, then pauses. This pattern repeats until you answer the phone. The beeps are audible at both ends. If you do not answer the call within 30 seconds, the caller hears two beeps, and can then press *to leave a message.

CHANGE PRIORITY CALLING CODE

1Press G. The screen displaysCH.

2Press c. The screen displays the current Remote Access Code.

3Press P. The screen displays the current Priority Calling Code.

4Hold down ForRuntil the Message Window displays the Priority Calling Code you want. You can choose any number between 10 and 99, except the number assigned to the Remote Access Code.

5Press Swhen you are finished.

CALL SCREENING

CALL INTERCEPT

Set the volume to 2 or above so you can hear a caller’s voice on the speaker. If you decide to take the call, lift the handset of any telephone on the same line. The system stops recording and resets to answer calls. If the announcement does not stop immediately, press the telephone switchhook, or press S at the answering system.

ANNOUNCEMENT MONITOR

You can change the setting so that you will hear only your caller’s voice, and not your outgoing announcement when you are screening calls.

1Hold down A. The Message Window alternately displaysAP (Announcement Play) andAS (Announcement Silent).

2Press Awhen the Window displays the setting you want.

BYPASSING THE ANNOUNCEMENT

Callers can press *during the announcement to skip it and leave a message. Even if the system is set toAO (Announce Only), callers can press*to leave a message.

WHEN MEMORY IS FULL

NOTE: If AC power fails and there is insufficient battery power, the Priority Calling Code reverts to 99.

The Message Window flashes F when memory is full (24 minutes of announcements and messages or 50 messages). When memory is full, the system will answer calls after 10 rings and present 2 beeps instead of your announcement. To make room for more messages, delete some or all of the recorded messages.

Access Cover

L1

L2

ON/OFF

2MEMO WAY

CLOCK

DELETE VOLUME

REPEAT

STOP

FORWARD

PLAY

LINE 1

LINE 2

Message Window

Message

 

shows number of

Alert

 

messages waiting

 

 

Delete messages

 

 

ANNC

Repeat/Review messages

 

Stop message playback

 

Forward/Skip messages

 

Lights blink when

 

CHANGE

RESET

messages are waiting

CODE

Select announcements

 

Line 2

 

 

 

for Line 1 & Line 2

 

Line 1

 

 

 

Select Ringer setting

 

 

for Line 1 & Line 2

A N S W E R I N G S Y S T E M O P E R A T I O N

A w a y F r o m H o m e

You can operate the answering system while away from home using the telephone keypad (touch tone phone only), or voiceactivated commands.

CONNECT WITH THE ANSWERING

SYSTEM

1Dial your telephone number.

2When the system answers, enter your Remote Access Code during or after the announcement. The system announces the number of messages received, and beeps twice, indicating it is ready to receive commands.

YOUR REMOTE ACCESS CODE

The Remote Access Code is preset to 10. To view the current code, press c.

To change the Remote Access Code at home

1Press G. The Window displaysCH.

2Press c. The Window displays the current Remote Access Code.

3Hold down ForRuntil the Window displays the code you want. Choose any number between 10 and 99, except for the current Priority Calling Code.

4Press Swhen you are finished.

To change the Remote Access Code remotely

1Connect with the answering system.

2After the 2 beeps, press 99. The system announces “Enter new code.”

3Enter the new Remote Access Code. If you enter a valid code, the system announces the new Remote Access Code. If you enter an invalid code, you hear five rapid beeps, followed by two beeps. Repeat Steps 2 and 3.

NOTE: If AC power fails and battery power is insufficient, the Remote Access Code reverts to 10.

PLAY MESSAGES

To play all messages on both lines, wait 4 seconds, or press 7.

To play all messages on Line 1, press 17. To play all messages on Line 2,press 27.

To play only new messages on both lines, press 6.

To play only new messages on Line 1, press 16.

To play only new messages on Line 2, press 26.

SAVE MESSAGES

The system automatically saves all messages you do not delete.

DELETE MESSAGES

To delete all messages on both lines, press 03.

To delete all messages on Line 1, press 13.

To delete all messages on Line 2, press 23.

To delete only a selected message, press 3while that message is playing.

If you try to delete all messages on a line which has new messages, the system beeps 5 times and does not delete any messages.

REPEAT

To repeat an entire message, press 2 while that message is playing.

To repeat part of a message, hold down

2. To resume playback, release2.

FORWARD

To skip an entire message, press 5while that message is playing.

To skip part of a message, hold down 5. To resume playback, release 5.

STOP

Press #to stop message playback.

RECORD A MEMO

1Press 1*to record on Line 1

— OR —

Press 2*to record on Line 2.

2Begin speaking after the beep.

3Press #when you are finished.

CHANGE ANNOUNCEMENTS

1Press 14*to choose Line 1

— OR —

Press 24*to choose Line 2.

2Speak into the phone in a normal voice.

3Press # when finished. The system beeps and plays the new announcement.

To review your announcement, press

141for Line 1, or241for Line 2.

TURNING OFF THE SYSTEM

Press 88to turn off both lines

— OR —

Press 188to turn off only line 1

— OR —

Press 288to turn off only Line 2.

The system announces which lines are off, and beeps twice.

TURNING ON THE SYSTEM

This feature does not require your Remote Access Code.

Press 00to turn on both lines

— OR —

Press 10to turn on only Line 1

— OR —

Press 20to turn on only Line 2.

The system announces which lines are on, and beeps twice. If you hear 5 rapid beeps instead of the two-beepsignal, either memory is full, or no announcement is recorded.

VOICE HELP MENU

You can use many system features remotely when you cannot remember the touch tone commands. After you have heard your messages, the system announces “End of messages,” and then lists several commands. As soon as you hear the command you need, press the corresponding buttons. You can access the command list by pressing #any time after the two beeps.

A N S W E R I N G S Y S T E M O P E R A T I O N

A w a y F r o m H o m e

MEMORY FULL/NO ANNOUNCEMENT

If the system answers after 10 rings, and presents 2 beeps but no announcement, the system might be off for one or both lines, memory might be full, or the system is set to AO and your announcement was lost.

To reset the system to answer and record

1Enter your Remote Access Code after the 2 beeps.

2Listen to any recorded messages, and delete some or all of them.

3Press 141 to review the Line 1 announcement. If there is none, press14*to record a new announcement.

4Press 241 to review the Line 2 announcement. If there is none, press24*and record a new announcement.

5Before hanging up, make sure that at least one line is set to answer calls. Press 10to turn on Line 1

— OR —

Press 20to turn on Line 2

— OR —

Press 00to turn on both lines.

VOICE-ACTIVATEDCOMMANDS

When a touch tone telephone is not available, you can still call your system to listen to your messages. You use your voice to enter the Remote Access Code, to repeat messages, and to delete messages.

Speak in response to the prompts presented by the system as described below. You must speak quickly and loudly in order for the system to detect your voice.

The system does not recognize the actual words you are saying; it responds to any sufficiently intense auditory signal. For example, instead of “Enter code,” you can substitute any phrase or word that is easy for you to remember.

1 Dial your telephone number, listen for the announcement, and then remain silent after the beep.

NOTE: If the system answers after 10 rings (because it is off or the memory is full), remain silent after thetwo-beepsignal.

2 After about ten seconds, the system prompts “Enter remote access code.” Immediately respond by saying “Enter code.”

3You then hear “First digit,” followed by “Enter zero,” “Enter four,” “Enter five,” and so forth. When you hear the first digit of the Remote Access Code, immediately respond by saying “Enter code.”

For example, if your Remote Access Code is 53, wait to hear “Enter five,” then say “Enter code.”

4You then hear “Second digit,” followed by “Enter zero,” “Enter one,” “Enter two,” and so forth. When you hear the second digit of the Remote Access Code, say “Enter code.”

5If you enter the code correctly, the system announces how many messages have been received, and begins playing all messages recorded on both lines.

If no messages have been received, the system disconnects the call.

6At the end of each message, the system prompts “Repeat message?” To hear the message again, say “Repeat message.” If you remain silent, the system plays the next message. You can repeat each message once.

7After the last message plays, the system announces “End of messages” followed by the prompt “Replay messages?”

To replay all of the messages, say “Replay messages.” If you remain silent, the system prompts “Delete all messages?”

8To delete all of the messages, say “Delete messages.” The system then repeats the “Delete all messages?” prompt to confirm your choice.

To confirm the delete, say “Delete messages.” The system announces “Messages deleted” and disconnects the call.

If you remain silent after the “Delete all messages?” prompt, the system disconnects the call and the messages are not deleted.

If you do not enter the correct Remote Access Code

If you enter an incorrect Remote Access Code, the system beeps five times and begins the sequence of prompts again. If you enter the wrong code on the second try, the system disconnects the call.

If you do not respond to the correct digit while entering the Remote Access Code (or if the system fails to detect your response), you can remain silent after you hear the “Enter nine” prompt. The system beeps five times and begins the sequence of prompts again. If you do not respond correctly during the second sequence of prompts, the system disconnects the call.

2

ANSWERING SYSTEM 1772

1Dial telephone number and wait for system to answer.

2Enter Remote Access Code.

3Listen for messages

— OR —

Enter touch tone command. 4 Hang up to save messages.

Your Remote Access Code _______

© 1998 Philips Consumer Communications L.P.

All rights reserved. Printed in Mexico.

Issue 1AT&T 848229274

2

ANSWERING SYSTEM 1772

1Dial telephone number and wait for system to answer.

2Enter Remote Access Code.

3Listen for messages

— OR —

Enter touch tone command. 4 Hang up to save messages.

Your Remote Access Code _______

© 1998 Philips Consumer Communications L.P.

All rights reserved. Printed in Mexico.

Issue 1AT&T 848229274

OPTION

PRESS

Play messages

7,17, or27

Playonlynewmessages 6,16, or26

Repeat message

2

Skip message

5

Delete selected message

3

Delete all messages 03,13, or23

Record announcement 14*or24*

Record memo

1*or 2*

End a recording

#

Turn system on

00, 10, 20

Turn system off 88,188or288

OPTION

PRESS

Play messages

7,17, or27

Playonlynewmessages 6,16, or26

Repeat message

2

Skip message

5

Delete selected message

3

Delete all messages 03,13, or23

Record announcement 14*or24*

Record memo

1*or 2*

End a recording

#

Turn system on

00, 10, 20

Turn system off 88,188or288