AT&T 1722 User Manual

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USER’S MANUAL

Part 2

1722 Digital

Answering System

Fold open this manual for information about this product’s installation and operation. Please also read Part 1 — Important

Product Information

© 2003 Advanced American Telephones. All Rights Reserved.

AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones.

INSTALLATION

BeforeYou Install

Choose a location for the answering system near a modular telephone jack and a standard electrical outlet not controlled

by a wall switch.

NOTE: If you do not want to connect a telephone, skipStep 2.

Use only the power cord supplied with this product. If you need a replacement, call 1-800-222- 3111. Input: 120 V, 60 Hz. Output: 6V AC, 350 mA.

1 Connect the telephone

line cord. Standard Electrical Outlet

2 Connect the

Strain-relieftab

telephone (optional).

3 Connect the

power cord.

Modular

Telephone

Jack

Turn System On/Off

Before proceeding to set up features, press Oto turn the system on. To turn the system off, press Oagain.

When the system is off, the indicator above the PLAY/STOP button is off and the Message Window is blank.

NOTE: If the Message Window is blank make sure the power cord is securely connected to both the answering system and an electrical outlet not controlled by a wall switch. Press Oto make sure the system is on.

1

FEATURE SETUP

Feature Setup

1To enter Feature Setup mode, press and hold S until the system announces

“NUMBER OF RINGS IS…”

2Press and release S until the system announces the feature you want to set.

3Press and release aorruntil the system announces the setting you want. Refer to the Feature Summary for options.

4Press and release S to set up the next feature listed on the Feature Summary

— OR —

Press and release P to exit Feature Setup.

The new settings will be saved.

5After you have selected the feature options, you can review the settings by pressing and releasing S.

When any feature is on, the Message Window displays

When any feature is off, the Message Window displays

Feature Summary

FEATURE:

SYSTEM

OPTIONS:

 

ANNOUNCES:

 

 

 

 

RING SELECT

“NUMBER OF

Choose how many times the line will

 

RINGS IS...”

ring before the system answers a call.

 

 

• Set for 2 to 7 rings, or choose

 

 

Toll Saver 2/4 or Toll Saver 4/6.

 

 

• When set to Toll Saver 2/4, the system

 

 

answers after four rings when you have

 

 

no new messages and after two rings

 

 

when you do. Toll Saver 4/6 causes the

 

 

system to answer after six rings when

 

 

you have no new messages and after

 

 

four rings when you do.

 

 

• During setup, the Message Window will

 

 

display the number of rings, (8 for Toll

 

 

Saver 2/4, or 9 for Toll Saver 4/6).

 

 

 

REMOTE

“REMOTE ACCESS

Change the Remote Access Code to

ACCESS CODE

CODE IS...”

any three-digitnumber from 500 to 999.

 

 

• The Remote Access Code, preset to 500,

 

 

allows you to access many features of this

 

 

answering system remotely from a touch

 

 

tone phone.

 

 

• The system will prompt you to repeat

 

 

Steps 2 and3 of Feature Setup until

 

 

you have set all three digits.

2

FEATURE SETUP

Feature Summary continued

FEATURE:

SYSTEM

OPTIONS:

 

ANNOUNCES:

 

 

 

ANNOUNCEMENT “ANNOUNCEMENT

Choose ON to hear the announcement

MONITOR

MONITOR IS...”

when your system answers a call. Choose

 

 

OFF to have it silent on your end. (Your

 

 

caller will still hear the announcement.)

 

 

NOTE: Volume must be set to a

 

 

level you can hear to use

 

 

Announcement Monitor.

 

 

 

NUMBER

“NUMBER

When this feature is on, the system will

ANNOUNCE

ANNOUNCE IS...”

announce the caller’s telephone number

(Please see

 

between the second and third rings.

NOTE below.)

 

 

 

 

NOTE: When the Number Announce

 

 

feature is on and Ring Select is set for

 

 

two rings, the unit will answer after

 

 

three rings to allow enough time for

 

 

the system to announce the caller’s

 

 

telephone number.

 

 

 

STORE NUMBER

“STORE NUMBER IS...”

When this feature is on, the system

(Please see

 

announces the caller’s telephone

NOTE below.)

 

number when it plays back a message.

 

 

 

ACCEPT

“ACCEPT BLOCKED

Choose ON to have the system accept

BLOCKED CALLS

CALLS IS...”

all calls. Choose OFF to have the system

(Please see

 

respond to “blocked” calls with the

NOTE below.)

 

pre-recordedannouncement, “WERE SORRY,

 

 

BLOCKED CALLS TO THIS NUMBER CANNOT BE

 

 

ACCEPTED,” and hang up without recording

 

 

a message.

 

 

 

AUDIBLE

“MESSAGE ALERT IS...”

When this feature is on, the system beeps

MESSAGE ALERT

 

every 15 seconds when you have new

 

 

messages.

 

 

 

NOTE: For this feature to work, you must subscribe to Caller Identification service from your telephone service provider. There is a fee for this service, and it may not be available

in all areas.

3

OPERATION

Set the Clock

You must set the clock once so that the system announces the correct day and time with your messages. After this, if you subscribe to Caller ID, the system will automatically reset the clock each time new call information is received.

Press P to exit at any time while setting the clock.

1Press and hold C until the Message Window displays C, and the default day is announced.

2To change the day setting, press and release rorauntil the correct day is announced.

3Press and release C. The current hour setting is announced.

4To change the hour setting, press and release rorauntil the correct hour is announced.

5Press and release C. The current minutes setting is announced.

6To change the minutes setting, press and release rorauntil the correct minutes setting is announced.

7Press and release C. The current year is announced.

8To change the year setting, press and release rorauntil the correct year is announced.

9Press and release C. The new day, time, and year are announced.

To check the clock, press and release

C.

NOTE: In the event of a power failure, see the instructions on the bottom of

the unit to reset the clock.

RecordYour Announcement

Before using this answering system, you should record the announcement (up to three minutes long) that callers will hear when the system answers a call. If you choose not to record an announcement, the system answers with a pre-recorded announcement: “HELLO. PLEASE LEAVE A

MESSAGE AFTER THE TONE.”

1Press and hold a. When the system beeps, speak toward the microphone normally, from about nine

inches away. While you are recording, the Message Window blinks .

2To stop recording, release a. The system automatically plays back your announcement.

To review your announcement, press and release a.

To erase your announcement and return to the pre-recorded announcement, press Dwhile your announcement is playing.

Callers can skip the announcement by pressing #.

Record a Memo

You can record a memo up to three minutes long to be stored as an incoming message.

1Press and hold r. When the system beeps, speak toward the microphone.

2To stop recording, release r.

3To play the memo, press P.

Answer Calls

When the system answers a call, the caller hears the announcement you recorded, followed by a beep. After the beep, the system begins recording your caller’s message. A caller can leave a message

up to three minutes long. If the message is longer than three minutes, or if the caller is silent for more than seven seconds, or if

the system runs out of memory, the system beeps once and hangs up.

Callers can skip over your announcement by pressing #.

Call Screening/Intercept

Set the system to answer calls, and set the volume control so you can hear the caller’s message. If you choose not to hear the caller’s message, adjust the volume to

the lowest setting. The Message Window displays 0. If the Number Announce feature is on, the caller’s telephone number will be announced.

NOTE: If you listen to messages or change feature settings, the volume will

automatically adjust to an audible level. You will need to reset the volume to the lowest setting.

If you decide to speak with the caller, lift the handset of any telephone on the same line.

4

OPERATION

The system stops recording and resets to answer calls. If the system doesn’t disconnect immediately, press and release the telephone switchhook.

Caller ID Number Announce

NOTE: For these features to work, you must subscribe to Caller Identification

service from your telephone service provider. There is a fee for this service, and it may not be available in all areas.

This system can announce the telephone number of a caller, between the second and third rings. (See Feature Setup and Feature Summary to turn this feature on).

Store Number

When this feature is on, the system will announce a caller’s number when playing back a message.

Accept Blocked Calls

When this feature is set to OFF, the system will respond to “blocked” calls (those from callers who have chosen to block their numbers from identification) with the pre-recordedannouncement, “WERE SORRY,

BLOCKED CALLS TO THIS NUMBER CANNOT BE

ACCEPTED.” The system then hangs up without recording a message.

When this feature is set to ON, it will answer and record messages from any caller.

Message Window

The Message Window displays the total number of messages that have been recorded. If there are more than nine messages recorded, the Message Window alternately displays the two digits of the total number of messages recorded. If the Message Window displays F, then the memory is full and you’ll need to delete messages before new one can be recorded.

PLAY Light

The PLAY Light blinks when you have new messages, and remains steady when you have messages in memory that you’ve already played. The PLAY Light is off when there are no messages in memory.

Listen toYour Messages

As the system plays back messages, the

Message Window displays the number of the message playing. Before playing each

message, the system announces the day and time the message was received. If the clock wasn’t set when the message was recorded, either because you didn’t set the clock or because there was a power failure after you set it, the system will announce “POWER FAILURE” after the time and day. After playing the last message, the system announces “END OF MESSAGES.”

Play messages — Press P. If you have new messages, only the new messages will be played. If you have no new messages but have old messages, the old messages will be played. If you have no messages, the system announces “NO MESSAGES.”

Play message at half speed — Hold down rwhile the message is playing.

Play message twice as fast — Hold down awhile the message is playing.

Repeat entire message — Press and release r.

Repeat previous message — Press rtwice, and continue this process to hear other previous messages.

Skip to next message — Press and release a.

Stop message playback — Press and release P.

Save Messages

The system automatically saves your messages if you do not delete them. The system can save about 19 minutes

of messages, including your announcement, for a total of up to 100 messages. When memory is full, you must delete some or all messages before new messages can be recorded.

Memory Monitor

You can determine the system’s remaining recording time.

1If the system is on, press O to turn the system off.

2Press O again to turn the system on. The system announces the remaining recording time in minutes. (If there is less than five minutes

remaining, the system announces, “THE

MACHINE IS ON. LESS THAN FIVE MINUTES TO

RECORD.”)

5

OPERATION

Memory is Full

When memory is full, or 100 messages have been recorded, the Message Window flashes F. Delete messages to make room for new ones.

When memory is full, the system answers calls after 10 rings, and sounds two beeps instead of your announcement.

Delete Messages

Delete all messages — Hold down D. The system announces “MESSAGES DELETED” and permanently deletes messages. The Message Window displays0. If you haven’t listened to all of the messages,

the system plays an error tone and does not delete messages.

Delete selected messages — Press and release Dwhile the message you want to delete is being played. The system deletes the message and plays the next message. If you want to check a message before you delete it, you can press rto replay the message before deleting it.

When the system reaches the end of the last message, the messages not deleted are renumbered, and the Message Window displays the total number of messages remaining in memory.

Message Window Display

DISPLAY: FUNCTION:

Clock needs to be reset or system is in clock setting mode.

Flashing – System is recording an announcement or memo.

Steady – Announcement playing

— OR —

system is recording a message

— OR —

remote access is in progress.

Rotating – Deleting.

Flashing – memory is full.

Toll Saver is set to 2/4.

Toll Saver is set to 4/6.

Feature is on.

Feature is off.

6

OPERATION

Listen To, Save & Delete Messages

• The system automatically saves your

the caller’s telephone number (see

messages until you delete them. You

“Store Number” under FEATURE

can store approximately 19 minutes of

SETUP). After playing the last message,

messages, memos, and announcements

the system announces “END OF

(up to a maximum of 100 messages).

MESSAGES.”

• Before playing each message, the system

• You cannot delete a message until it’s

announces the day and time the

been reviewed; deleted messages cannot

message was received. If Store Number

be recovered.

is set to on, the system also announces

 

To operate the system, follow the instructions below.

Off when system is off. System will not answer calls.

On steadily when system is on with no new messages.

Blinks once for each new message (up to nine).

Flashes quickly when memory is full. (Delete messages to make room for new messages.)

Press to turn the system on or off.

Press to repeat

all or part of a message.

Press during time/day announcement to repeat previous message.

Hold to play at half speed.

Message Window.

Press to adjust

volume.

System beeps

three times at

highest or

lowest setting.

Press to

delete the

message

that’s playing.

Hold to

delete all

messages.

Press to skip all or part of a message.

Press to listen to ONLY

 

Hold to play

 

your new messages.

 

twice as fast.

If you have no new messages, press to listen to your old messages.

Press during playback to stop playback.

7

REMOTE OPERATION

Connect with the Answering System

You can access many features remotely from a touch tone phone.

1Dial your telephone number.

2When the system answers, enter your three-digitRemote Access Code during or after the announcement. The system announces the number of messages, then begins message playback. If the announcement continues to play after

entering your code, wait for the announcement to end or press # to stop the announcement, then re-enterthe code.

3To use a remote access command (below), press 5 during message playback and wait for the two-beepsignal.

4Enter a remote access command.

Feature Summary

FUNCTION:

COMMAND:

 

 

VOICE HELP MENU

Press 5.

 

 

PLAY ALL MESSAGES

After the two beeps, wait four seconds for system to

 

automatically play back all messages, or press 1.

 

 

PLAY NEW MESSAGES

Press 2.

 

 

REPEAT A MESSAGE

Press 4 while the message is playing.

 

 

STOP MESSAGE PLAYBACK

Press 5.

 

 

SKIP A MESSAGE

Press 6 while the message is playing..

 

 

SAVE MESSAGE

Hang up.

 

 

DELETE MESSAGE

Press and release 3 while the message is playing.

 

 

DELETE ALL MESSAGES

After you have listened to all messages and heard the

 

two beeps, press 3 3.

 

 

RECORD ANNOUNCEMENT

Press * 7; after beep, record announcement, press

 

5 to stop. System plays back announcement.

 

 

REVIEW ANNOUNCEMENT

Press 7.

 

 

RECORD MEMO

Press #; speak after beep; press 5 to exit.

 

 

SET THE CLOCK

Press * 8. Follow prompts to set day, time, and year.

 

 

TURN SYSTEM OFF

Press * 0.

 

 

TURN SYSTEM ON

When system is off, it answers after 10 rings,

 

announces “THE MACHINE IS OFF,” then beeps twice.

 

Press * 0.

 

 

MEMORY FULL

When the memory is full, the system answers after 10

 

rings, announces “MEMORY IS FULL,” then beeps twice.

 

Enter your Remote Access Code and delete some or

 

all messages. Press * 0 to make sure system is on

 

before hanging up.

 

 

END REMOTE ACCESS CALL

Press * 9. The system announces “THE MACHINE

 

WILL NOW HANG UP,” and disconnects the call.

 

 

8

IN CASE OF DIFFICULTY

If you have difficulty operating this phone, try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call1 800 222–3111.Please retain your receipt as your proof of purchase.

To purchase accessories or replacement parts contact Customer Service. Visit our website at www.telephones.att.com or call1 800 222–3111.

ANSWERING SYSTEM OPERATION

PROBLEM

SOLUTION

Messages Are

• The system can accept messages up to three minutes long.

Incomplete

If a caller leaves a very long message, part of it might be lost

 

when the system disconnects the call after three minutes.

 

• If the caller pauses for more than seven seconds, the system

 

stops recording and disconnects the call.

 

• If the system’s memory fills up during a message, the system

 

stops recording and disconnects the call.

 

 

PROBLEM

 

SOLUTION

System Does Not

If the Toll Saver feature is on, the number of rings

Answer After Correct

 

changes from four to two, or six to four, when you

have

 

 

Number of Rings

 

new messages waiting.

In some cases, the system might be affected by the ringing system used by the local telephone company.

If the system’s memory is full or the system is off, the system answers after 10 rings.

PROBLEM SOLUTION

System Will Not When memory is full, saved messages must be deleted beforeRecord Messages new messages can be recorded.

PROBLEM SOLUTION

Incoming Messages Press VOLUME + until volume is at desired level.are Not Heard During

Recording

9