AT&T 1719 User Manual

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Printedin.ChinaIssueT&T1A12/02 AdvancedAmerican.elephonesT trademarksofAT&T.Corplicensedto AT&TandtheGlobeDesignare Allrights.reserved ©2002AdvancedAmerican.elephonesT

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USER’S MANUAL

Part 2

1719 Digital

Answering System

Fold open this manual for information about this product’s installation and operation. Please also read Part 1 – Important Product

Information.

AT&T and the Globe Design are trademarks of AT&T Corp. licensed to Advanced American Telephones.

© 2002 Advanced AmericanTelephones. All rights reserved. Printed in China. Issue 1AT&T 12/02

I N S T A L L A T I O N

Before You Install

Choose a location for the answering system near a modular telephone jack and a standard electrical outlet not controlled by a wall switch.

NOTE: If you do not want to connect a telephone, skipStep 2.

1 Connect the telephone line cord.

2Connect the telephone (optional).

Use only the power cord supplied with this product. If you need a replacement, call 1 800 222–3111.Input: 120 V, 60 Hz. Output: 6V AC, 350 mA.

Standard

Electrical

Outlet

Strain-relieftab

3Connect the power cord.

Modular

Telephone

Jack

Turn System On/Off

Before proceeding to set up features, press Oto turn the system on. To turn the system off, pressOagain.

When the system is off, the indicator above the PLAY/STOP button is off and the Message Window is blank.

NOTE: If the Message Window is blank make sure the power cord is securely connected to both the answering system and an electrical outlet not controlled by a wall switch. PressOto make sure the system is on.

1

F E A T U R E S E T U P

Feature Setup

1To enter Feature Setup mode, press and hold S until the system announces “Number of rings is…

2Press and release S until the system announces the feature you want to set.

3Press and release aor runtil the system announces the setting you want. Refer to the Feature Summary for options.

4Press and release S to set up the next feature listed on the Feature Summary

— OR —

Press and release Pto exit Feature Setup.

The new settings will be saved.

5After you have selected the feature options, you can review the settings by pressing and releasing S.

When any feature is on, the Message Window displays

When any feature is off, the Message Window displays

Feature Summary

Feature/System Announces

Options

 

 

Ring Select

Choose how many times the line will ring before

 

the system answers a call.

“Number of rings is...”

Set for 2 to 7 rings, or choose Toll Saver 2/4 or

 

 

Toll Saver 4/6.

 

When set to Toll Saver 2/4, the system answer

 

 

after four rings when you have no new messages

 

 

and after two rings when you do. Toll Saver 4/6

 

 

causes the system to answer after six rings when

 

 

you have no new messages and after four rings

 

 

when you do.

 

During setup, the Message Window will display

 

 

the number of rings, (8 for Toll Saver 2/4, or9 for

 

 

Toll Saver 4/6).

 

 

Remote Access Code

Change the Remote Access Code to any three digit

 

number from 500 to 999.

“Remote access code is...”

The Remote Access Code, preset to 500, allows

 

 

you to access many features of this answering

 

 

system remotely from a touch tone phone.

 

The system will prompt you to repeat Steps 2

 

 

and 3 of Feature Setup until you have set all

 

 

three digits.

 

 

Announcement Monitor

Choose ON to hear the announcement when your

“Announcement monitor is...”

system answers a call. Choose OFF to have it silent

 

on your end. (Your caller will still hear the

announcement.)

NOTE: Volume must be set to a level you can hear to use Announcement Monitor.

2

F E A T U R E S E T U P

Feature Summary (continued)

Feature/System Announces

Options

 

 

Number Announce

When this feature is on, the system will announce

(Please see NOTE below.)

the caller’s telephone number between the second

 

and third rings.

“Number announce is...”

NOTE: When the Number Announce feature is

 

on and Ring Select is set for two rings, the unit

 

will answer after three rings to allow enough time

 

for the system to announce the caller’s telephone

 

number.

 

 

Store Number

When this feature is on, the system announces

(Please see NOTE below.)

the caller’s telephone number when it plays

“Store number is...”

back a message.

 

 

Accept Blocked Calls

Choose ON to have the system accept all calls.

(Please see NOTE below.)

Choose OFF to have the system respond to “blocked”

“Accept blocked calls is...”

calls with the pre-recordedannouncement, “We’re

 

sorry, blocked calls to this number cannot be

 

accepted,” and hang up without recording a message.

 

 

Audible Message Alert

When this feature is on, the system beeps every 15

“Message alert is...”

seconds when you have new messages.

 

 

NOTE: For this feature to work, you must subscribe to Caller Identification service from your telephone service provider. There is a fee for this service, and it may not be available in all areas.

3

O P E R A T I O N

Set the Clock

You must set the clock once so that the system announces the correct day and time with your messages. After this, if you subscribe to Caller ID, the system will automatically reset the clock each time new call information is received.

Press Pto exit at any time while setting the clock.

1Press and hold C until the Message Window displaysC, and the default day is announced.

2To change the day setting, press and release ror auntil the correct day is announced.

3Press and release C. The current hour setting is announced.

4To change the hour setting, press and release ror auntil the correct hour is announced.

5Press and release C. The current minutes setting is announced.

6To change the minutes setting, press and release ror a until the correct minutes setting is announced.

7Press and release C. The current year is announced.

8To change the year setting, press and release ror auntil the correct year is announced.

9Press and release C. The new day, time, and year are announced.

To check the clock, press and release

C.

NOTE: In the event of a power failure, see the instructions on the bottom of the unit to reset the clock.

Record Your Announcement

Before using this answering system, you should record the announcement (up to three minutes long) that callers will hear when the system answers a call. If you choose not to record an announcement, the system answers with a pre-recordedannouncement:“Hello. Please leave a message after the tone.

1Press and hold a. When the system beeps, speak toward the microphone normally, from about nine inches away. While you are recording, the Message Window blinks .

2To stop recording, release a. The system automatically plays back your announcement.

To review your announcement, press and release a.

To erase your announcement and return to the pre-recorded announcement, press D while your announcement

is playing.

Callers can skip the announcement by pressing #.

Record a Memo

You can record a memo up to three minutes long to be stored as an incoming message.

1Press and hold r. When the system beeps, speak toward the microphone.

2To stop recording, release r.

3To play the memo, press P.

Answer Calls

When the system answers a call, the caller hears the announcement you recorded, followed by a beep. After the beep, the system begins recording your caller’s message. A caller can leave a message

up to three minutes long. If the message is longer than three minutes, or if the caller is silent for more than seven seconds, or if the system runs out of memory, the system beeps once and hangs up.

Callers can skip over your announcement by pressing #.

Call Screening/Intercept

Set the system to answer calls, and set the volume control so you can hear the caller’s message. If you choose not to hear the caller’s message, adjust the volume to

the lowest setting. The Message Window displays 0. If the Number Announce feature is on, the caller’s telephone number will be announced.

NOTE: If you listen to messages or change feature settings, the volume will automatically adjust to an audible level. You will need to reset the volume to the lowest setting.

If you decide to speak with the caller, lift the handset of any telephone on the same

4

O P E R A T I O N

line. The system stops recording and resets to answer calls. If the system doesn’t disconnect immediately, press and release the telephone switchhook.

Caller ID Number Announce

NOTE: For these features to work, you must subscribe to Caller Identification service from your telephone service provider. There is a fee for this service, and it may not be available in all areas.

This system can announce the telephone number of a caller, between the second and third rings. (See Feature Setup andFeature Summary to turn this feature on).

Store Number

When this feature is on, the system will announce a caller’s number when playing back a message.

Accept Blocked Calls

When this feature is set to OFF, the system will respond to “blocked” calls (those from callers who have chosen to block their numbers from identification) with the pre-recordedannouncement,“We’re sorry, blocked calls to this number cannot be accepted.” The system then hangs up without recording a message.

When this feature is set to ON, it will answer and record messages from any caller.

Message Window

The Message Window displays the total number of messages that have been recorded. If there are more than nine messages recorded, the Message Window alternately displays the two digits of the total number of messages recorded. If the Message Window displayed F, then the memory is full and you’ll need to delete messages before new one can be recorded.

PLAY Light

The PLAY Light blinks when you have new messages, and remains steady when you have messages in memory that you’ve already played. The PLAY Light is off when there are no messages in memory.

Listen to Your Messages

As the system plays back messages, the Message Window displays the number of

the message playing. Before playing each message, the system announces the day and time the message was received. If the clock wasn’t set when the message was recorded, either because you didn’t set the clock or because there was a power failure after you set it, the system will announce “Power Failure” after the time and day. After playing the last message, the system announces “End of messages.”

Play messages — PressP. If you have new messages, only the new messages will be played. If you have no new messages but have old messages, the old messages will be played. If you have no messages, the system announces

No messages.”

Play message at half speed — Hold down rwhile the message is playing.

Play message twice as fast — Hold down awhile the message is playing.

Repeat entire message — Press and release r.

Repeat previous message — Press rtwice, and continue this process to hear other previous messages.

Skip to next message — Press and release a.

Stop message playback — Press and release P.

Save Messages

The system automatically saves your messages if you do not delete them. The system can save about 19 minutes of messages, including your announcement, for a total of up to 100

messages. When memory is full, you must delete some or all messages before new messages can be recorded.

Memory Monitor

You can determine the system’s remaining recording time.

1If the system is on, press O to turn the system off.

2Press Oagain to turn the system on. The system announces the remaining recording time in minutes. (If there is less than five minutes remaining, the system announces,

“The machine is on. Less than five minutes to record.”)

5

O P E R A T I O N

Memory is Full

When memory is full, or 100 messages have been recorded, the Message Window flashes F. Delete messages to make room for new ones.

When memory is full, the system answers calls after 10 rings, and sounds two beeps instead of your announcement.

Delete Messages

Delete all messages — Hold down

D. The system announces “Messages deleted” and permanently deletes messages. The Message Window displays0. If you haven’t listened to all of the messages,

the system plays an error tone and does not delete messages.

Delete selected messages — Press and release Dwhile the message you want to delete is being played. The system deletes the message and plays the next message. If you want to check a message before you delete it, you can press rto replay the message before deleting it.

When the system reaches the end of the last message, the messages not deleted are renumbered, and the Message Window displays the total number of messages remaining in memory.

Message Window Displays

DISPLAY

Function

 

 

 

Clock needs to be reset or system is in clock setting

 

mode.

 

 

 

Flashing – System is recording an announcement

 

or memo.

 

Steady – Announcement playing

 

— OR —

 

system is recording a message

 

— OR —

 

remote access is in progress.

 

 

 

Rotating – Deleting.

 

 

 

Flashing – memory is full.

 

 

 

Toll Saver is set to 2/4.

 

 

 

Toll Saver is set to 4/6.

 

 

 

Feature is on.

 

 

 

Feature is off.

 

 

6

O P E R A T I O N

Listen To, Save & Delete Messages

The system automatically saves your messages until you delete them. You can store approximately 19 minutes of messages, memos, and announcements (up to a maximum of 100 messages).

Before playing each message, the system announces the day and time the message was received. If Store Number is set to on, the system also

announces the caller’s telephone number (see“Store Number” under FEATURE SETUP). After playing the last message, the system announces “End of messages.

You cannot delete a message until it’s been reviewed; deleted messages cannot be recovered.

To operate the system, follow the instructions below.

Off when system is off. System will not answer calls.

On steadily when system is on with no new messages.

Blinks once for each new message (up to nine).

Flashes quickly when memory is full. (Delete messages to make room for new messages.)

Press to turn the system on or off.

Press to repeat all or part of a message.

Press during time/day announcement to repeat previous message.

Hold to play at half speed.

Message

Window.

 

Press to adjust

 

volume.

 

System beeps

 

three times at

 

highest or

 

lowest setting.

 

Press to delete

 

the message

 

that’s playing.

 

Hold to delete

 

all messages.

 

Press to

 

skip all or

 

part of a

Press to listen to

message.

ONLY your new

Hold to

messages.

play twice

 

If you have no new

as fast.

messages, press to

 

listen to your old

 

messages.

 

Press during playback

 

to stop playback.

 

7

R E M O T E O P E R A T I O N

Connect with the Answering System

You can access many features remotely from a touch tone phone.

1Dial your telephone number.

2When the system answers, enter your three-digitRemote Access Code during or after the announcement. The system announces the number of messages, then begins message playback. If the announcement continues to play after

entering your code, wait for the announcement to end or press # to stop the announcement, thenre-enterthe code.

3To use a remote access command (below), press 5during message playback and wait for thetwo-beepsignal.

4Enter a remote access command.

Remote Access Commands

Function

Command

 

 

Voice help menu

Press 5.

 

 

Play all messages

After the two beeps, wait four seconds for system to

 

automatically play back all messages, or press 1.

 

 

Play new messages

Press 2.

 

 

Repeat a message

Press 4while the message is playing.

 

 

Skip a message

Press 6while the message is playing.

 

 

Stop message playback

Press 5.

 

 

Save message

Hang up.

 

 

Delete message

Press and release 3 while the message is playing.

 

 

Delete all messages

After you have listened to all messages and heard

 

the two beeps, press 3 3.

 

 

Record announcement

Press * 7; after beep, record announcement, press

 

5 to stop. System plays back announcement.

 

 

Review announcement

Press 7.

 

 

Record memo

Press #; speak after beep; press5 to exit.

 

 

Set the clock

Press *8. Follow prompts to set day, time, and year.

 

 

Turn system off

Press *0.

 

 

Turn system on

When system is off, it answers after 10 rings,

 

announces “The machine is off,” then beeps twice.

 

Press *0.

 

 

Memory full

When the memory is full, the system answers after

 

10 rings, announces “Memory is full,” then beeps

 

twice. Enter your Remote Access Code and delete

 

some or all messages. Press * 0 to make sure

 

system is on before hanging up.

 

 

End remote access call

Press * 9. The system announces “The machine

 

will now hang up,” and disconnects the call.

 

 

8

I N C A S E O F

If you have difficulty operating this product, try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or

call 1 800 222–3111.Please retain your receipt as your proof of purchase.

Messages Are Incomplete

The system can accept messages up to three minutes long. If a caller leaves a very long message, part of it might be lost when the system disconnects the call after three minutes.

If the caller pauses for more than seven seconds, the system stops recording and disconnects the call.

If the system’s memory fills up during a message, the system stops recording and disconnects the call.

System Does Not Answer After Correct

Number of Rings

If the Toll Saver feature is on, the number of rings changes from four to two, or six to four, when you have new messages waiting.

In some cases, the system might be affected by the ringing system used by the local telephone company.

If the system’s memory is full or the system is off, the system answers after 10 rings.

System Will Not Record Messages

When memory is full, saved messages must be deleted before new messages can be recorded.

Incoming Messages are Not Heard During Recording

Press VOLUME +until volume is at desired level.

System Does Not Respond To Remote

Commands

Make sure you are calling from a touch tone phone. When you dial a number, you should hear tones. If you hear clicks instead, the phone is not a touch tone telephone.

D I F F I C U LT Y

The answering system may not detect the Remote Access Code while your announcement is playing. Try waiting until the announcement is over before entering the code.

There may be noise interference on the phone line you are using. Press dial buttons firmly.

Make sure you are entering your Remote Access Code correctly.

You might be calling from a phone that sends tones too short for your answering system to detect.

If there are many messages recorded, the system may take longer than usual to respond.

Power Failure Recovery

If the system is disconnected from AC power it will not operate. Your announcement and messages are retained in memory during a power failure, but you will need to reset the clock. See the instructions on the bottom of the unit.

If the system announces,“Power failure” after announcing the time and day, you may need to reset the clock. See the instructions on the bottom of the unit.

System Takes Longer Than Usual To Respond

If there are many messages recorded, the system may take longer than usual to respond audibly.

Message Window is Blank

Make sure the power cord is securely connected to both the answering system and an electrical outlet not controlled by a wall switch.

Press Oto make sure the system is on.

9