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K Service Source
PowerBook 1400
PowerBook 1400c/117, /133, /166,
PowerBook 1400cs/117, /133, /166
K Service Source
Hot Issues
PowerBook 1400 Series
Hot Issues |
Overview - 1 |
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Overview
This chapter is designed to highlight unique or highpriority product issues that you should be aware of before servicing the PowerBook 1400.
This chapter alerts you to important issues and provides links to other areas in the manual where more complete information can be found. This chapter is not intended to replace other parts of this manual; it merely provides a pointer to pertinent information in those chapters.
The date the Hot Issue was published is indicated in parentheses after the title.
Hot Issues |
Bottom Case Latch Replacement (2/98) - 2 |
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Bottom Case Latch Replacement (2/98)
Issue: The latches on the bottom case battery and media bays may come off. The latches are replaceable. Please replace the latches for customers rather than replacing the entire Bottom Case Assembly.
Parts Identification: Order Replacement Part 922-3304: Latch, Bottom Case, PB 1400. The latches come in a package of five.
Replacement Procedure: For detailed instructions, see “Bottom Case Latch Replacement” in the Additional Procedures chapter of this manual.
Hot Issues |
Logic Board Identification (2/98) - 3 |
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Logic Board Identification (2/98)
Issue: There are two logic boards with ROM version 3 that could be used in the PowerBook 1400, 117MHz and the PowerBook 1400, 133 MHz units. Because dealers must return the same part they ordered to receive reimbursement, it is important to properly identify the logic board before ordering a replacement.
Part Number 661-1188 has ROM U3 (Low, 341S0203) and ROM U4 (High, 341S0204). It works in PowerBook 1400, 117 MHz and 133 MHz units.
Part number 661-1381 has ROM U3 (Low, 341S0364) and ROM U4 (High, 341S0365). It works in PowerBook 1400, 117 MHz, 133 MHz, and 166 MHz units.
You may receive a 661-1381 logic board as a replacement for a 661-1188 if that is the board currently in service
Hot Issues |
Logic Board Identification (2/98) - 4 |
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stock. Since it will work in all the PowerBook 1400 units, |
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this should not pose a problem to customers or Service |
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Providers. |
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Parts Identification: To check the ROMs on the PowerBook |
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1400, 117 MHz units, remove the factory-installed |
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Memory Expansion Card (the card closest to the |
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Microprocessor Daughterboard). |
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To check the ROMs on the PowerBook 1400, 133 MHz units, |
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remove both the factory-installed Memory Expansion Card |
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and the Microprocessor Unit Daughterboard. |
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For instructions on removing any of these parts, see the |
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Take Apart chapter of the PowerBook 1400 manual. |
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Hot Issues |
Door Replacement for PowerBook 1400 CD-ROM Drives (12/ |
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Door Replacement for PowerBook 1400 CD-ROM Drives (12/97)
Issue: The doors of the CD-ROM drives used with the PowerBook 1400 media bay may break at the tabs used to attach it to the drive mechanisms tray. These doors are replaceable. Please replace the door for customers rather than replacing the entire CD-ROM assembly.
Solution: For more information on parts identification and replacement procedures, see “Door Replacement for CDROM Drives” in the Additional Procedures chapter of this manual.
Hot Issues |
1 GB Hard Drives Formatted Improperly (2/97) - 6 |
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1 GB Hard Drives Formatted Improperly (2/97)
Issue: PowerBook 1400 computers that shipped with one gigabyte (1 GB) hard drives were formatted improperly. The improper formatting caused 1 GB hard drives to appear to have only 750 MB of total disk space.
Solution: This formatting issue has been noted and corrected at Apple's manufacturing site. This issue should no longer be a factor in any new PowerBook 1400 computers. Follow the steps below for identifying models of the PowerBook 1400 that shipped with 1 GB drives, determining whether these drives were formatted improperly, and reformatting the hard drives.
Hot Issues |
1 GB Hard Drives Formatted Improperly (2/97) - 7 |
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Which models shipped with a 1 GB hard drive? |
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Not all PowerBook 1400 computers shipped with 1 GB hard drives. Only the following models shipped with 1 GB hard drives.
• M4856 Macintosh PowerBook 1400c/117
• M5576 Macintosh PowerBook 1400c/133
How can I tell if the 1 GB hard drive is formatted improperly?
If you aren't sure whether or not the hard drive has been improperly formatted, do the following:
1Open the hard drive window.
2Pull down the View menu.
3Select "by icon" from the menu.
4Add up the numbers for "in Disk" and "available". If these numbers add up to approximately 750 MB, then
Hot Issues |
1 GB Hard Drives Formatted Improperly (2/97) - 8 |
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the drive will need to be reformatted to obtain the full |
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size of 1 GB. |
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How do I reformat the hard drive? |
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If the PowerBook computer has an improperly formatted |
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hard drive, follow the steps below to reformat the drive. |
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Important: Reformatting the hard drive will cause all the |
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data files on the drive to be permanently erased. Be sure to |
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save important files to other media before reformatting. |
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1 Back up the important data from the hard drive to |
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another hard drive or to floppy disks. All of the software |
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that came with the computer is contained on the CD that |
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came with it, so you only need to back up files created by |
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the customer. |
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2 Start up from the PowerBook System CD. |
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Hot Issues |
1 GB Hard Drives Formatted Improperly (2/97) - 9 |
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Run Drive Setup to reformat/initialize the hard drive. |
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Restore all the software from the PowerBook 1400 CD. |
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Restart the PowerBook and check the hard drive window. |
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The amount of space "in disk" and "available" should total |
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1 GB. |
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Hot Issues |
Missing HD Reference File (2/97) - 10 |
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Missing HD Reference File (2/97)
Issue: A reference file needed by the system was not installed on the PowerBook 1400’s hard drive during the manufacturing process. As a result, if customers use a Disk Utility program (such as Apple’s Disk First Aid) that addresses this reference file, they will receive an error message. For example, customers using Disk First Aid to verify their hard drive will see the error message, “This is not an HFS disk.”
The absense of this file does not compromise data integrity in any way and the error messages do not necessarily indicate that the customer is experiencing a problem with their PowerBook 1400. It only affects disk utility programs that attempt to address this reference file and it is easily corrected.
Hot Issues |
Missing HD Reference File (2/97) - 11 |
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Solution: The “PowerBook 1400 HD Updater” corrects this |
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problem. A Read Me file included with the updater provides |
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customers with step-by-step instructions for installing the |
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updater and explains why they need it. |
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Customers with access to the internet will find two files— |
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“PB 1400 HD Updater 1.0” (the Read Me file) and “PB |
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1400 HD Updater 1.0.sea,” using the following path: |
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Apple SW Updates/US/Macintosh/PowerBook/PB 1400/ |
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PB 1400 HD Updater 1.0/PB 1400 HD Updater 1.0.sea |
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Service Providers or customers can also order the PB 1400 |
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Updater on a floppy disk by calling 1-888-243-0008. |
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Hot Issues |
PowerBook 1400: Video-Out Upgrade Kit Ships with Wrong |
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PowerBook 1400: Video-Out Upgrade
Kit Ships with Wrong Screws (2/97)
Issue: Some of the initial Macintosh PowerBook 1400 8-bit Video-Out Upgrade Kits (M4509LL/A) shipped with the wrong screws. Instead of two (2) short Phillips-head screws, the product was packaged with one (1) long and one
(1) short torx-8 screws.
Solution: This packaging error has been corrected, and future shipments of the product will contain the correct screws. To assist customers who received the wrong screws, Apple has made the correct ones available via Support Related Fulfillment, as follows:
Part Number |
Description |
LGX-0098 |
Screw Kit |
K Service Source
Basics
PowerBook 1400 Series
Basics |
Product Overview - 1 |
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CD-ROM Drive or
Floppy Drive
Product Overview
The PowerBook 1400 Series is the first PowerBook to support fully modular features. Customers can upgrade their floppy drive, CD-ROM drive, and expansion memory. Customers can also replace the removable panel on the top of the case with a clear or colored panel that came with the system.
The PowerBook 1400 Series features a PowerPC 603e RISC microprocessor
Basics |
Product Overview - 2 |
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running at 117, 133, or 166 MHz; built-in PC Card |
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technology; and infrared communication. Also offered are |
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two PowerBook displays: a dual-scan passive matrix |
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(FSTN) or an active matrix (CTFT). |
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Basics |
System Configurations - 3 |
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System Configurations
The PowerBook 1400 Series computers come in the following configurations:
PowerBook 1400cs (October ‘96)
• Processor: 117 MHz PowerPC 603e
• RAM/Hard drive: 12 MB/750 MB or 16 MB/750 MB/CD
• Display: 11.3" dual-scan passive matrix (FSTN)
• Battery: 2-4-hour NiMH
• Weight: 6.7 lb. with floppy drive; slightly more with CD-ROM drive
Basics System Configurations - 4
PowerBook 1400c (October ‘96)
• Processor: 117 MHz PowerPC 603e
• RAM/Hard drive: 16 MB/1 GB/CD
• Display: 11.3" active matrix (CTFT)
• Battery: 2-4-hour NiMH
• Weight: 6.6 lb. with floppy drive; slightly more with CD-ROM drive
PowerBook 1400c/133 (February ‘97)
• Processor: 133 MHz PowerPC 603e with 256 KB L2 cache
• RAM/Hard drive: 16 MB/1 GB/CD or 16 MB/1.3 GB/CD
• Display: 11.3" active matrix (CTFT)
• Battery: 2-4-hour NiMH
• Weight: 6.6 lb. with floppy drive; slightly more with CD-ROM drive
Basics |
System Configurations - 5 |
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PowerBook 1400cs/133 (April ‘97)
• Processor: 133 MHz PowerPC 603e with 256 KB L2 cache
• RAM/Hard drive: 12 MB/1 GB or 16 MB/1.3 GB/CD
• Display: 11.3" dual-scan matrix (FSTN)
• Battery: 2-4-hour NiMH
• Weight: 6.7 lb. with floppy drive; slightly more with CD-ROM drive
PowerBook 1400c/166 (June ‘97)
• Processor: 166 MHz PowerPC 603e with 256 KB L2 cache
• RAM/Hard drive: 16 MB/2 GB/CD
• Display: 11.3" active matrix (CTFT)
• Battery: 2-4-hour NiMH
• Weight: 6.6 lb. with floppy drive; slightly more with CD-ROM drive
Basics System Configurations - 6
PowerBook 1400cs/166 (November ‘97)
• Processor: 166 MHz PowerPC 603e with 256 KB L2 cache
• RAM/Hard drive: 16 MB/2 GB/CD
• Display: 11.3" active matrix (CTFT)
• Battery: 2-4-hour NiMH
• Weight: 6.6 lb. with floppy drive; slightly more with CD-ROM drive
Basics |
Repair Strategy - 7 |
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Repair Strategy
Service the PowerBook 1400 Series computers through module exchange and parts replacement. Customers can request on-site service from an Apple Authorized Service Provider Plus (AASP+) Apple Assurance (US only), or request a courier through the Apple Canada Technical Answerline (Canada only). They can also choose carry-in service from an AASP.
Ordering
Apple Service Providers planning to support the computer systems covered in this manual may purchase Service modules and parts to develop servicing capability. To order parts, use the AppleOrder (US only) or ARIS (Canada only) system and refer to “Service Price Pages.”
Basics |
Repair Strategy - 8 |
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Large businesses, universities, and K-12 accounts must |
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provide a purchase order on all transactions, including |
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orders placed through the AppleOrder (US only) or ARIS |
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(Canada only) system. |
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USA Ordering
US Service Providers not enrolled in AppleOrder may fax their orders to Service Provider Support (512-908- 8125) or mail them to
Apple Computer, Inc. Service Provider Support MS 212-SPS
Austin, TX 78714-9125
For US inquiries, please call Service Provider Support at 800-919-2775 and select option #1.
Basics |
Repair Strategy - 9 |
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Canadian Ordering
Canadian Service Providers not enrolled in ARIS may fax their orders to Service Provider Support in Canada (1-800-903-5284). For Canadian inquiries, please call Service Provider Support at 905-513-5782 and select option #3.
Basics |
Warranty/AppleCare/ARIS - 10 |
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Warranty/AppleCare/ARIS
US Only
The PowerBook 1400 Series computers are covered under the Apple One-Year Limited Warranty. The AppleCare Service Plan is also available for these products. Service Providers are reimbursed for warranty and AppleCare repairs made to these computers. For pricing information, refer to “Service Price Pages.”
Canada Only
The PowerBook 1400 Series computers are covered under first-year AppleCare. The Extended AppleCare Service Plan is also available for these products. Service Providers are reimbursed for first-year warranty and Extended AppleCare repairs made to these computers. For pricing information, refer to “Service Price Pages.”
Basics |
Front View - 11 |
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Sleep |
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Indicator |
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Brightness |
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Control |
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Contrast |
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Control |
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Microphone |
Battery |
CD-ROM Drive |
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Floppy Drive |
Front View
The front of the computer includes the battery, floppy drive or CD-ROM drive, microphone, contrast control, brightness control, and sleep indicator.
Basics |
Side View - 12 |
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Side View
The left side panel contains two PC Card (PCMCIA card) slots and PC Card eject buttons.
PC Card
Eject Buttons
Two PC Card
(PCMCIA Card) Slots
Basics |
Rear Panel - 13 |
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Rear Panel
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The rear panel contains the |
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I/O ports, reset button, |
Sound |
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infrared window, and |
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Output Port |
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security slot. |
Power |
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Adapter Port |
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Sound |
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Input Port |
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Expansion Port |
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SCSI Port |
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Security |
(HDI-30) |
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Apple Desktop |
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Infrared |
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Window |
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Bus (ADB) Port |
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Printer/External |
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Reset |
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Modem Port |
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Button |
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Basics |
Logic Board - 14 |
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Microprocessor |
Factory |
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Display |
Daughter- |
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RAM |
Customer |
Speaker |
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Board |
Inverter |
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RAM |
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Keyboard |
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Hard |
PCMCIA |
Trackpad |
VideoCD-ROM |
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Drive |
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Drive |
Floppy |
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Drive |
Logic Board
The logic board contains the daughterboard and optional factory-installed and customer-installed memory expansion cards. It also contains numerous connectors.
Basics |
Cable Matrix - 15 |
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Cable Matrix
For a matrix of cables that work with specific models of the
PowerBook family of computers, select the PowerBook Cable
Matrix located in Hardware/Compatibility Charts.
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