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WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide

Having Difficulty?

Frequently Asked Questions

Q.What if I don’t subscribe to cable TV?

A.If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local cable service provider for complete information on cable services, including high-speedInternet access.

Q.How do I arrange for installation?

A.Professional installation from your cable service provider may be provided. A professional installation ensures proper cable connection to the modem and to your PC, and ensures proper configuration of all hardware and software settings. Contact your cable service provider for more information about installation.

Q.How does the gateway cable modem connect to my computer?

A.The cable modem connects to the USB port or the 10/100BaseT Ethernet port on your PC. If your PC is not equipped with an Ethernet interface, an Ethernet card is available from your local PC or office supply retailer, or from your cable service provider.

Q.After my cable modem is connected, how do I access the Internet?

A.Your local cable service provider becomes your Internet Service Provider (ISP). They offer a wide range of services including e-mail,chat, news, and information services. Your cable service provider will provide the software you will need.

Q.Can I watch TV and surf the Internet at the same time?

A.Absolutely! If you subscribe to cable television service, you can watch TV and use your cable modem at the same time by connecting your TV and your cable modem to the cable network using an optional cable signal splitter.

Q.Can I run more than one device on the modem?

A.Yes—asingle WebSTAR cable modem will theoretically support up to 253 Ethernet devices utilizinguser-suppliedEthernet hubs or routers that you can purchase at your local PC or office supply retailer. Another user at your location can simultaneously connect to the USB port on the cable modem. Contact your cable service provider for further assistance.

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Having Difficulty?

Common Troubleshooting Issues

I don’t understand the front panel status indicators.

See Front Panel Status Indicator Functions, later in this guide for more detailed information on the front panel status indicator operation and function.

The modem does not register an Ethernet connection.

Verify that your computer has a 10/100BaseT Ethernet card and that the Ethernet driver software is properly installed. If you purchase and install an Ethernet card, follow the installation instructions very carefully.

Verify the status of the front panel status indicator lights.

The modem does not register an Ethernet connection after connecting to a hub.

If you are connecting multiple PCs to the cable modem, you should first connect the modem to the up-linkport of the hub. TheLINK LED of the hub will illuminate continuously.

The modem does not register a cable connection.

The modem works with a standard 75-ohmRF coaxial cable. If you are using a different cable, your cable modem will not function properly. Contact your cable service provider to determine whether you are using the correct cable.

Verify that you have followed the procedure in How Do I Renew the IP Address on My PC, later in this guide.

Your NIC card or USB interface may be malfunctioning. Refer to the troubleshooting information in the NIC or USB documentation.

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WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide

Tips for Improved Performance

Check and Correct

If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your cable service provider.

Verify that the plug to your cable modem AC adapter is properly inserted into an electrical outlet.

Verify that your cable modem AC adapter is not plugged into an electrical outlet that is controlled by a wall switch. If a wall switch controls the electrical outlet, make sure the switch is in theON position.

Verify that the POWER andCABLE indicators on the front panel of your cable modem are illuminated.

Verify that all cables are properly connected, and that you are using the correct cables.

Verify that your cable service is active and that it supports two-wayservice.

Verify that your TCP/IP is properly installed and configured if you are using the Ethernet connection.

Verify that you have followed the procedures in How Do I Install the USB Drivers, earlier in this guide, if you are using the USB connection.

Verify that you have called your cable service provider and given them the serial number and MAC address of your cable modem.

If you are using a cable signal splitter so that you can connect the cable modem to other devices, remove the splitter and reconnect the cables so that the cable modem is connected directly to the cable input. If the cable modem now functions properly, the cable signal splitter may be defective and may need to be replaced.

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How Do I Renew the IP Address on My PC?

How Do I Renew the IP Address on My PC?

If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address.

Renewing the IP Address on Your PC

Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC.

To renew the IP address for Windows 95, 98, 98SE, or ME systems

1.Click Start, and then clickRun to open the Run window.

2.Type winipcfg in the Open field, and clickOK to execute the winipcfg command. The IP Configuration window opens.

3.Click the down arrow to the right of the top field, and select the Ethernet adapter that is installed on your PC. The IP Configuration window displays the Ethernet adapter information.

4.Click Release, and then clickRenew. The IP Configuration window displays a new IP address.

5.Click OK to close the IP Configuration window, you have completed this procedure.

If you cannot access the Internet, contact your cable service provider for further assistance.

To renew the IP address for Windows 2000, NT, or XP systems

1.Open a Command Prompt (DOS) window.

2.At the C:/ prompt, type ipconfig/release and pressEnter. The system releases the IP address.

3.At the C:/ prompt, type ipconfig/renew and pressEnter. The system displays a new IP address.

4.To close the Command Prompt window, click on the X in the upper right corner of the window. You have completed this procedure.

If you cannot access the Internet, contact your cable service provider for further assistance.

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