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WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide

How Do I Set Up My High-SpeedInternet Access Account?

Before you can use your gateway cable modem, you need to have a high-speedInternet access account. If you do not have ahigh-speedInternet access account, you need to set up an account with your local cable service provider. Chooseone of the following two options.

I Do Not Have a High-SpeedInternet Access Account

If you do not have ahigh-speedInternet access account, your cable service provider will set up your account and become your Internet Service Provider (ISP). Internet access enables you to send and receivee-mail,access the World Wide Web, and receive other Internet services. When you contact your cable service provider, they will ask you for the serial number, the Media Access Control (MAC) address, and the WLAN data MAC address of the cable modem.

These numbers appear on a label located on the side of the gateway cable modem. The serial number consists of a series of alphanumeric characters preceded by S/N. The MAC address consists of a series of alphanumeric characters preceded byMAC. The WLAN data MAC address consists of a series of alphanumeric characters preceded byWLAN DATA MAC. See the following illustration of a sample label.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

WLAN DATA

 

 

Serial Number

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

MAC Address

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

MODEM NO: 121 103 113

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

USB MAC: 00407B-796772

 

 

 

 

 

 

 

 

 

S/N

 

 

 

SM0697286

 

 

 

 

 

 

 

MODEL DPR2320 SERIES

 

 

 

 

 

 

 

 

P-LANMAC:00407B-796774

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CABLE MODEM/ROUTER

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

P/N: XXXXXX

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

WLAN MGT MAC: 00407B-796775

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

WLAN DATA MAC: 00407B-796776

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

MAC 00407B-796771

 

 

CMCI MAC: 00407B-796777

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

date of mfg: 06/03 Factory ID: 1

 

 

MADE IN TAIWAN

CM

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

MAC Address

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

T10723

Write down these numbers in the space provided here.

Serial Number _______________________

MAC Address ________________________

WLAN DATA MAC Address _____________________

I Already Have an Existing High-SpeedInternet Access Account

If you have an existing high-speedInternet access account, you must give your cable service provider the serial number, the MAC address, and the WLAN data MAC address of the cable modem. Refer to the serial number and MAC address information listed previously in this section.

You may be able to continue to use your existinge-mailaccount with your gateway cable modem. Contact your cable service provider for more information.

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How Do I Connect My Devices to Use the Internet?

How Do I Connect My Devices to Use the Internet?

You can use your gateway cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking.

Connecting and Installing Internet Devices

You must connect and install your gateway cable modem to access the Internet. Professional installation may be available. Contact your local cable service provider for further assistance.

To connect devices

The following diagram illustrates one of the various Internet connection options that are available to you.

Power

Supply

Power S upply

 

ANTENNA

VDC 12

POWER

 

RESET

ETHERNET

 

USB

 

CABLE

 

RF

Cable

Cable

Splitter

RF

Cables

Cable-ReadyTV,

VCR, or Set-Top

Converter

PC

USB Cable

Ethernet

Hub

PC

Wireless

Laptop

 

PC

Wireless

PC

Laptop

 

T10949

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WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide

WARNING:

To avoid personal injury or damage to your equipment, follow these steps in the exact order shown.

To install the gateway cable modem

1.Power down your PC and unplug it from the power source.

2.Connect your PC to either theETHERNET portor theUSB port using the appropriate data cable. Do not connect your PC toboth the Ethernet and USB ports at the same time. Youcan connect two separate PCs to the gateway cable modem at the same time by connecting one PC to the Ethernet port and one PC to the USB port.

3.Connect the active RF coaxial cable to the CABLE connector. Use an optional cable signal splitter to add a TV, a DHCT orset-topconverter, or a VCR.

4.Insert the AC power adapter cord into the DC POWER connector on the back of the gateway cable modem, and then plug the power adapter into an AC power source.

5.Plug in and power on your networked devices including your PC. The gateway cable modem will then begin an automatic search to locate and sign on to the broadband data network. This process may take up to 5 minutes. The modem will be ready for use when the CABLE indicator on the front panel stops blinking and illuminates continuously.

6.The next step in setting up your gateway cable modem is to configure your Internet devices for Internet access. Choose one of the following options:

If you want to use Ethernet connections, you must configure the TCP/IP protocol. To configure the TCP/IP protocol go to How Do I Configure TCP/IP Protocol, next in this guide.

If you want to use USB connections, you must install the USB drivers. To install the USB Drivers for USB go to How Do I Install USB Drivers, later in this guide.

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How Do I Configure TCP/IP Protocol?

How Do I Configure TCP/IP Protocol?

To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the gateway cable modem in Microsoft Windows or Macintosh environments.

Configuring TCP/IP on Your Internet Devices

TCP/IP protocol in a Microsoft Windows environment is different for each Windows version. Follow the appropriate instructions in this section for your operating system.

To configure Windows 95, 98, 98SE, or ME systems

1.Click Start, selectSettings, and chooseControl Panel.

2.Double-clicktheNetwork icon in the Control Panel window.

3.Read the list of installed network components under the Configuration tab to verify that your PC contains the TCP/IP protocol/Ethernet adapter.

4.Is TCP/IP protocol listed in the installed network components list?

If yes, go to step 7.

If no, clickAdd, clickProtocol, clickAdd, and then go to step 5.

5.Click Microsoft in the Manufacturers list.

6.Click TCP/IP in the Network Protocols list, and then clickOK.

7.Click the TCP/IP Ethernet Adapter protocol, and then choose

Properties.

8.Click the IP Address tab, and then select Obtain an IP address automatically.

9.Click the Gateway tab and verify that these fields are empty. If they are not empty, highlight and delete all information from the fields.

10.Click the DNS Configuration tab, and then selectDisable DNS.

11.Click OK.

12.Click OK when the system finishes copying the files, and then close all networking windows.

13.Click YES to restart your computer when the System Settings Change dialog box opens. The computer restarts. The TCP/IP protocol is now configured on your PC and your Ethernet devices are ready for use.

14.Try to access the Internet. If you cannot access the Internet, go to Having Difficulty, later in this guide. If you still cannot access the Internet, contact your cable service provider for further assistance.

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WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide

To configure Windows 2000 systems

1.Click Start, select Settings, and choose Network andDial-upConnections.

2.Double-clicktheLocal Area Connection icon in the Network andDial-upConnections window.

3.Click Properties in the Local Area Connection Status window.

4.Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then clickProperties.

5.Select both Obtain an IP address automaticallyand Obtain DNS server address automaticallyin the Internet Protocol (TCP/IP) Properties window, and then click OK.

6.Click Yes to restart your computer when the Local Network window opens. The computer restarts. The TCP/IP protocol is now configured on your PC and your Ethernet devices are ready for use.

7.Try to access the Internet. If you cannot access the Internet, go to Having Difficulty, later in this guide. If you still cannot access the Internet, contact your cable service provider for further assistance.

To configure Windows XP systems

1.Click Start, select Connect to, and choose Show all connections.

2.Double-click the Local Area Connectionicon in the LAN orHigh-SpeedInternetsection of the Network Connections window.

3.Click Properties in the Local Area Connection Status window.

4.Click Internet Protocol (TCP/IP), and then click Propertiesin the Local Area Connection Properties window.

5.Select both Obtain an IP address automaticallyand Obtain DNS server address automaticallyin the Internet Protocol (TCP/IP) Properties window, and then click OK.

6.Click Yes to restart your computer when the Local Network window opens. The computer restarts. The TCP/IP protocol is now configured on your PC and your Ethernet devices are ready for use.

7.Try to access the Internet. If you cannot access the Internet, go to Having Difficulty, later in this guide. If you still cannot access the Internet, contact your cable service provider for further assistance.

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How Do I Configure TCP/IP Protocol?

To configure Macintosh systems

1.Click the Apple icon in the upper left corner of the Finder. Scroll down to

Control Panels, and then click TCP/IP.

2.Click Edit on the Finder (gray bar) at the top of the screen. Scroll down to the bottom of the menu, and then clickUser Mode.

3.Click Advanced in the User Mode window, and then clickOK.

4.Click the Up/Down selector arrows located to the right of the Connect Via section of the TCP/IP window, and then clickUsing DHCP Server.

5.Click Options in the TCP/IP window, and then clickActive in the TCP/IP Options window.

Note: In some cases, theLoad only when needed option will not appear. If it appears, select the option. A check mark appears in the option.

6.Verify that the Use 802.3 option located in the upper right corner of the TCP/IP window is unchecked. If there is a check mark in the option, deselect the option, and then clickInfo in the lower left corner.

7.Is there a Hardware Address listed in this window?

If yes, clickOK. To close theTCP/IP Control Panel window, clickFile, and then scroll down to clickClose. You have completed this procedure.

If no, you must power off your Macintosh.

8.With the power off, simultaneously press and hold down the Command (Apple), Option, P, andR keys on your keyboard. Keeping those keys pressed down, power on your Macintosh but do not release these keys until you hear the Apple chime.

9.Continue pressing these keys for at least three chimes, then release the keys and allow the computer to restart.

10.When your computer fully reboots, repeat steps 1 through 7 to verify that all TCP/IP settings are correct. If your computer still does not have a Hardware Address, contact your authorized Apple dealer or Apple technical support center for further assistance.

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WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide

How Do I Install USB Drivers?

To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains instructions for installing the gateway cable modem USB drivers.

If you are not using the USB interface, skip this section.

Installing USB Drivers

The USB driver installation procedures are different for each operating system.

Follow the appropriate instructions in this section for your operating system.

To install Windows 98SE and Windows ME USB drivers

1.Insert the USB Cable Modem Driver Installation Diskinto the CD-ROM drive of your PC.

2.Wait until the Power andCable indicators on the cable modem illuminate solid green.

Result: The Add New Hardware Wizard window opens.

3.Click Next in the Add New Hardware Wizard window.

4.Select Search for the best driver for your device (Recommended)in the Add New Hardware Wizard window, and then click Next.

5.Select CD-ROM drive in the Add New Hardware Wizard window, and then clickNext.

6.Select The updated driver (Recommended)in the Add New Hardware Wizard window, and then click Next.

7.Click Next in the Add New Hardware Wizard window. The Copying Files window opens. After 10 to 20 seconds have passed, the Add New Hardware Wizard window reopens.

8.Click Finish. The USB driver installation is complete.

9.Click Yes in the System Settings Change window to restart your computer. The computer restarts. The USB drivers are now installed on your PC and your USB devices are ready for use.

10.Try to access the Internet. If you cannot access the Internet, go to Having Difficulty, later in this guide. If you still cannot access the Internet, contact your cable service provider for further assistance.

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How Do I Install USB Drivers?

To install Windows 2000 drivers

1.Insert the USB Cable Modem Driver Installation Diskinto the CD-ROM drive of your PC.

2.Wait until the Power andCable indicators on the cable modem illuminate solid green.

3.Click Next in the Found New Hardware Wizard window.

4.Select Search for a suitable driver for my device (recommended)in the Found New Hardware Wizard window, and then click Next.

5.Select CD-ROM drives in the Found New Hardware Wizard window, and then clickNext.

6.Click Next in the Found New Hardware Wizard window. The system searches for the driver file for your hardware device.

7.After the system finds the USB driver, the Digital Signature Not Found window opens and displays a confirmation message to continue the installation.

8.Click Yes to continue the installation. The Found New Hardware Wizard window reopens with a message that the installation is complete.

9.Click Finish to close the Found New Hardware Wizard window. The USB drivers are installed on your PC and your USB devices are ready for use.

10.Try to access the Internet. If you cannot access the Internet, go to Having Difficulty, later in this guide. If you still cannot access the Internet, contact your cable service provider for further assistance.

To install Windows XP drivers

1.Insert the USB Cable Modem Driver Installation Diskinto the CD-ROM drive of your PC.

2.Wait until the Power andCable indicators on the cable modem illuminate solid green.

3.Select Install from a list or specific location (Advanced)in the Found New Hardware Wizard window, and then click Next.

4.Select Search removable media (floppy,CD-ROM)in the Found New Hardware Wizard window, and then click Next.

5.Click Continue Anyway in the Hardware Installation window to continue the installation. The Found New Hardware Wizard window reopens with a message that the installation has finished.

6.Click Finish to close the Found New Hardware Wizard window. The USB drivers are installed on your PC and your USB devices are ready for use.

7.Try to access the Internet. If you cannot access the Internet, go to Having Difficulty, later in this guide. If you still cannot access the Internet, contact your cable service provider for further assistance.

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WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide

How Do I Troubleshoot My Internet Service Installation?

I cannot connect to the Internet

Verify that the plug to your gateway cable modem AC adapter is properly inserted into an electrical outlet.

Verify that your gateway cable modem AC adapter is not plugged into an electrical outlet that is controlled by a wall switch. If a wall switch controls the electrical outlet, make sure the switch is in the ON position.

Verify that the POWER,CABLE, and the appropriate indicator lights for your network connection and on the front panel of your gateway cable modem are illuminated.

Verify that all cables are properly connected, and that you are using the correct cables.

Verify that your cable service is active and that it supports two-wayservice.

Verify that TCP/IP is properly installed and configured on all devices if you are using the Ethernet connections.

Verify that you have followed the procedure for Installing the USB Drivers for Windows 98SE, ME, 2000, and XP, earlier in this guide, if you are using the USB connection.

Verify that you have called your cable service provider and given them the serial number and MAC address of your gateway cable modem.

If you are using a cable signal splitter so that you can connect the cable signal to other devices, remove the splitter and reconnect the cable so that the gateway cable modem is connected directly to the main cable input. If the gateway cable modem now functions properly, the cable signal splitter may be defective and may need to be replaced.

My gateway cable modem does not register an Ethernet connection

Even new devices do not always have Ethernet capabilities. Verify that your device has a 10/100BaseT Ethernet card and that the Ethernet driver software is properly installed. If you purchase and install an Ethernet card, follow the installation instructions very carefully.

My gateway cable modem does not register a cable connection

The gateway cable modem works with a standard, 75-ohm,RF coaxial cable. If you are using a different cable, your gateway cable modem will not function properly. Contact your cable service provider to determine if you are using the correct cable.

You may need to renew the IP address on your PC. Refer to I need to renew the IP address on my PC, next in this section for instructions on how to renew the IP address for your particular operating system.

Your USB interface may be malfunctioning. Refer to the troubleshooting information in your USB documentation.

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How Do I Troubleshoot My Internet Service Installation?

I need to renew the IP address on my PC

If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC.

To renew the IP Address for Windows 95, 98, 98SE, and ME systems

1.Click Start, and then clickRun to open the Run window.

2.Type winipcfg in the Open field, and clickOK to execute the winipcfg command. The IP Configuration window opens.

3.Click the down arrow to the right of the top field, and select the Ethernet adapter that is installed on your PC. The IP Configuration window displays the Ethernet adapter information.

4.Click Release, and then clickRenew. The IP Configuration window displays a new IP address.

5.Click OK to close the IP Configuration window, you have completed this procedure.

If you cannot access the Internet, contact your cable service provider for further assistance.

To renew the IP Address for Windows 2000, NT, or XP systems

1.Open a Command Prompt (DOS) window.

2.Type ipconfig/release at the C:/ prompt and pressEnter. The system releases the IP address.

3.Type ipconfig/renew at the C:/ prompt and pressEnter. The system displays a new IP address.

4.Click on the X in theupper-rightcorner of the window to close the Command Prompt window. You have completed this procedure.

If you cannot access the Internet, contact your cable service provider for further assistance.

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