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Apple Remote Desktop 3

Technology Overview

November 2006

Technology Overview

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Apple Remote Desktop 3

Contents

Page 3 Introduction

Desktop Management Made Easy

What’s New in Apple Remote Desktop 3

Page 6 Setting Up Apple Remote Desktop 3

Getting Started

Setting Up Client Computers

Discovering and Organizing Computers

Page 12 Software Distribution

Network Copy Performance

Installing Software

Page 16 Asset Management

Remote Spotlight Search

Usage Reports

Hardware Reports

Reporting Using Task Server

Software Reports

Page 22 Remote Administration

Remote Shell Scripts

Remote Boot Disk Selection

Page 25 Remote Assistance

Observe and Control

Multi-Observewith System Status Indicators

Screen Sharing and Text Messaging

Page 28 Automation

Page 29 Product Details

Page 30 Technical Specifications

Managed

Unmanaged

$0 $1000 $2000 $3000 $4000 $5000 $6000

Hardware and software

Operations

Administration

End-userIT costs

Downtime

Managed computers have 40 percent lower total cost of ownership.

Source: Summary TCO Analysis for Windows XP. Table 1 and Table 3, “Use Best Practices to Reduce Desktop PC TCO, 2005–2006Update,” 8 December 2005, Michael A. Silver, Federica Troni, Gartner, Inc.

Technology Overview

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Apple Remote Desktop 3

Introduction

Desktop Management Made Easy

Every Mac computer is easy to use and simple to maintain—thanksto advanced

Mac OS X features like Software Update, powerful preferences, and built-innetworking. Now with Apple Remote Desktop 3, you can enjoy the same ease of use when you’re managing more than one Mac. Whether you’re responsible for a small business with a few computers, a midsize creative group, or an educational institution with a network of thousands, Apple Remote Desktop 3 enables you to manage all these computers— all from your own Mac.

Apple Remote Desktop 3 is a suite of integrated desktop management tools that facilitate a wide range of IT tasks. Using a single a ordable product, you can distribute software, control and configure computers, o er live online help and training, run detailed reports, and implement security policies. Because Apple Remote Desktop allows you to work remotely and e ciently, you can accomplish more in less time—withoutever needing to leave your desk and often without interrupting your users.

Software distribution. Apple Remote Desktop 3 makes it easy to install or copy software across a network of Mac computers, including remote systems. You can ensure that all systems in your organization are running the most current version of Mac OS X or running the same applications, fonts, and templates.

Asset management. Using the Spotlight technology in Mac OS X Tiger, Apple Remote Desktop 3 can perform detailed searches on all your Mac OS X systems. You can quickly generate comprehensive user histories and application usage reports, as well as hardware and software inventories about servers, desktop systems, and portable computers.

Remote administration. Apple Remote Desktop 3 gives you the tools to perform administration tasks from the comfort of your own o ce. Configure systems, run applications, empty the Trash, log out current users, set the startup disk, and lockscreens—fromanywhere on the network.

Remote assistance. Apple Remote Desktop 3 enables you to observe or control any number of remote Mac or Virtual Network Computing(VNC)–enabledcomputers. New features for managing Mac computers include easy drag and drop of files, remote copy and paste of text and images, and Curtain Mode for concealing sensitive information from users. And thanks to innovative screen sharing, you can provide help and training to users without leaving your desk.

Apple integrates these essential IT management capabilities in an accessible interface designed for first-timeusers—makingit easy to discover and manage computers on your network and to perform multiple management commands in sequence. For anyone managing a group of Mac computers, Apple Remote Desktop 3 is an innovative application that streamlines your workflow while reducing support costs, improving system management, and increasing security.

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Apple Remote Desktop 3

What’s New in Apple Remote Desktop 3

Built to leverage the powerful capabilities in Mac OS X Tiger, the world’s most advanced operating system, Apple Remote Desktop 3 o ers more than 50 new features for managing networked Mac OS X systems. These include:

Remote Spotlight search. With the revolutionary Spotlight technology in Mac OS X Tiger, you can performlightning-fastsearches on remote systems. Summary results for each client are updated instantly as results are returned. Administrators can view details or refine searches further using additional qualifiers on di erent types of metadata. Results can be viewed on remote client systems, copied back to the administrator system, or deleted.

Remote Desktop widget. This new Dashboard widget provides you with instantaneous,at-a-glanceviews of remote computers in your system. The Remote Desktop widget is fully integrated with the computer lists that you’ve defined in Apple Remote Desktop.

Automator actions. Apple Remote Desktop 3 includes more than 30 Automator actions. Administrators can chain actions together to create powerful system administration workflows. Save your Automator workflows asplug-insto provide an easy, customized interface to Apple Remote Desktop capabilities.

Remote Drag and Drop. Transfer files between two computers easily by dropping a file or folder from your computer onto a remotely controlledcomputer—orfrom a remote computer onto your own.

Remote Copy and Paste. Copy and paste information between your local computer and a remote computer.

AutoInstall. With automatic,policy-basedinstallation of software packages, you can stage software to install on remote, mobile, or o ine systems. AutoInstall is ideal for distributing software to mobile computers.

Power Copy. A new file copy engine uses multicast technology and supports64-bitfile sizes, network bandwidth limits, and optional encryption of data streams. A new permissions editor can specify the user and group ownership permissions of a copied

file on a remote computer.

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Apple Remote Desktop 3

Curtain Mode. When controlling a remote computer, administrators can now choose to block the remote user’s view of the desktop with a virtual “curtain.”

User History report. Administrators can find out which users have logged in to which computers on their network, making it easy to monitor networks for unauthorized computer use.

Application Usage report. Administrators can view details on which applications have been used on remote systems, ensuring compliance with software licenses.

Task Templates. Apple Remote Desktop 3 allows you to save task settings as templates for later use. The Task Template menu comes populated with more than 30 sample UNIX scripts. It’s also easy to add your own favorites to the list for convenient access.

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Apple Remote Desktop 3

Setting Up

Apple Remote Desktop 3

Client authentication

To manage a Mac OS X system using Apple Remote Desktop, administrators need to authenticate and receive authorization from the Apple Remote Desktop Client software—ensuringthat only authorized users can control a computer or perform specified administrative tasks.

Apple Remote Desktop can perform authentication and authorization against your organization’s directory server. Or for organizations that rely on the local computer for authentication, Apple Remote Desktop supports authentication against one or more local accounts.

Apple Remote Desktop 3 gives you all of the tools you need to manage the Mac computers on your network—whetheryou’re distributing software, providing online assistance, or collecting information about hardware and software assets. You can manage computers individually or multiple computers at the same time.

Getting Started

To get started with Apple Remote Desktop, install the administration software on the system you will use to manage remote Mac computers. Client software is built into Mac OS X version 10.3 Panther and later, so it’s easy to implement Apple Remote Desktop 3 across your organization. Apple Remote Desktop 3 is available in two versions: a 10 Managed Systems edition for small workgroups and an Unlimited Managed Systems edition for managing more than 10 clients.

Security and encryption

Apple Remote Desktop 3 uses 128-bitAES encryption to ensure that all remote communications are secure, even over the Internet, with client computers running

Mac OS X v10.3 or later. For screen control and file copy tasks, where encrypting large amounts of data may significantly degrade performance, administrators can choose encryption for improved security or leave encryption o for better performance.

Using a Task Server

A Task Server can collect reporting data on a scheduled basis or execute the new AutoInstall feature in Apple Remote Desktop 3, ideal for updating software on mobile systems whenever they connect to the network. By assigning a Task Server to perform these tasks, you can free up the administrator computer for handling critical management demands.1

User mode

If you wish to allow non-administratorusers to implement specific features of Apple

Remote Desktop 3, you can enable or disable features in the Apple Remote Desktop Security preference pane. This can be useful for classroom teachers or less technical users who need to perform a limited set of desktop management tasks without reliance on the administrator.

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Apple Remote Desktop 3

 

Security Preference Pane

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1Security options for file copy and package installation.

Specify whether network data should be encrypted when copying files or installing packages.

2Security options for controlling computers. Specify whether all network data should be encrypted during a control session or just passwords and keystrokes.

3Toggle user mode. Allownon-administratorusers full or partial access to the feature set of Apple Remote Desktop 3.

4Specify features. Specify which Apple Remote Desktop featuresnon-administratorusers can access.

Setting Up Client Computers

After installing the administration software, you need to install and enable the Apple Remote Desktop Client software on the computers you wish to manage. If you are installing the client software for the first time, you can use Setup Assistant in the administration application to create a custom install package.

If the client systems already have Apple Remote Desktop Client version 1.2 or later,2 you can upgrade them from the administration application. Setup Assistant makes it easy to centrally upgrade the client software and update the client settings on one or multiple Mac systems.

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Apple Remote Desktop 3

 

Main Apple Remote Desktop Window with Scanner Selected

 

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1All Computers list. As you add computers to individual computer lists, the All Computers list is updated.

2Group. Use groups to organize your computer lists and tasks.

3Computer lists. To help you organize computers, you can create as many computer lists as you need. For example, you can have a computer list for each location and each department in your organization.

4Smart Computer Lists. Similar to Smart Playlists in iTunes, this feature lets you dynamically create a computer list that matches the rules and conditions you’ve specified.

Use one or more of the following attributes to construct your smart lists: Name, IP Address, DNS Name, Label, Apple Remote Desktop Version, Boot Volume, Installed RAM, CPU Information, Machine Model, Mac OS Version, and Computer is in List.

5Network scanners. Quickly discover the computers that you need to manage. Create as many network scanners as you need and configure each to search specific areas of your network.

6Task Server list. Find all the tasks that are currently executing on the Task Server.

7Active Tasks list. Find all queued and executing tasks.

8History list. Find completed tasks, specifying how many you wish the list to display. Additional details on past tasks can be viewed using the Task History window.

9Configurable toolbar. Customize the toolbar with the commands that you use frequently. Change the appearance of the toolbar and how the icons and text are displayed.

10Filter. Enter text to filter the results displayed in the computer list details.

11Network scanner types. Network scanners operate in one of four modes: local network; network address range;

network address or DNS computer name lookup; or importing a list of computer names or network addresses from a file.

Scans work across all available network interfaces, such as built-inEthernet, AirPort, and IP over FireWire.

12Customizable list views. Customize which attributes are displayed for each computer: Name, Current Application, Current User, IP Address, DNS Name, Label, Apple Remote Desktop Version, Ethernet ID, Mac OS Version, Computer Info Fields1–4,Machine Model, CPU Information, Lights Out Management (LOM) status, Installed RAM, and Startup Disk.

13Labels. To easily identify computers and organize them into your own custom categories, you can label computers using one of seven colors.

14Detailed view. View details on network devices: whether the computer is already included in a computer list, if the computer has the Apple Remote Desktop Client software configured (and its version), or if the computer is VNC enabled (and its network address).

Remote control of server systems

Apple Remote Desktop 3 enables you to control Xserve systems as well as Mac computers from anywhere on your network— even from a virtual private network from home. Because servers are often “headless” and in remote locations, Setup Assistant

in Mac OS X Server includes a one-clickoption to install and configure the Apple

Remote Desktop client. Also available is a command-lineutility for configuring software on the server.

Apple Remote Desktop 3 also supports the Lights Out Management (LOM) capabilities of the new Intel-basedXserve. You can remotely power on/o and restart the

Xserve as well as obtain information on how the LOM is configured.

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Apple Remote Desktop 3

Discovering and Organizing Computers

Once you’ve enabled the client computers, you can discover them using the built-innetwork scanners and organize them using computer lists. Computers located on the same subnet as the administrator show up automatically. You can search for computers outside yoursubnet—orif you know the address of a computer you wish to add, you can specify that name or IP address.

Network scanners

To discover Mac systems that are Apple Remote Desktop enabled or VNC enabled, each network scanner uses one of four methods: Bonjour, network address range search, network address or DNS name lookup, or file import of network addresses or DNS names.

Organizing computers

After discovering the computers on your network, you can organize them into lists. By default, the All Computers list includes all enabled computers. Administrators can create additional lists, organizing computers by computer model, by organization, or by location.

Inspired by the iTunes Smart Playlist, Apple Remote Desktop 3 features Smart Computer

Lists that allow an administrator to define a set of rules. Any computer that meets the criteria will be included in the smart list. If a new computer meets the criteria, it is automatically added to the list, as is an existing computer that is modified and now meets the criteria.

Apple Remote Desktop 3 also includes a Group feature that allows you to place tasks, computer lists, or scanners in their own folder. And with the ability to label computers, administrators can tag a computer with a particular color for quick and easy reference.

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Apple Remote Desktop 3

Task lists

Apple Remote Desktop tasks can be executed immediately, scheduled to run at a specified date and time, or saved for future execution. To streamline the administration of Mac OS X systems, Apple Remote Desktop 3 allows you to view lists of running, queued, and completed tasks. You can also create new tasks by running saved tasks with di erent parameters.

Task Progress with Software Installation

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1Active Tasks list. View all current and queued tasks.

2Task progress. View the overall status of the task.

3Stop button. Halt the execution of the task.

4Detailed view. View detailed information on the progress and status of the task.

5Summary information. View a dynamic summary of the task: its progress and how many computers succeeded or failed in executing the task.

6History list. Icons provide anat-a-glanceoverview of the success or failure of completed tasks.