APC AP9475 User Manual

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Enterprise Model (rear)

Item

 

Function

 

 

 

 

Serial Port

9-pin

 

 

 

 

Monitor

External monitor port

 

 

 

 

USB Ports (2)

Used to connect USB 2.0-compliantdevices to the system.

 

 

 

 

Gb1

Gigabit Ethernet port for connecting to the public LAN.

 

 

 

 

Gb2

Gigabit Ethernet port for connecting to a private LAN.

System Identification Button

Blue and Amber System Status Indicator LEDs

The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the blue system status indicator on the front and back blinks until one of the buttons is pushed again.

LEDs illuminate as described below to indicate system status:

Blue Off, Amber Off: System is turned off.

Blue Off, Amber Blinking: The system has detected an error.

Blue On, Amber Off: Power is turned on and the system is operational.

Blue Blinking, Amber Off: The system identification indicator has been activated to identify the system in a rack.

 

Power supply

A green LED indicates that the power supply is operational

 

status

 

 

 

 

 

Power supply

An amber LED indicates a problem with the power supply.

 

fault

 

 

 

 

 

AC line status

A green LED indicates that a valid AC source is connected to the

 

 

power supply.

 

 

 

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Specifications

InfraStruXure Central server

Electrical

Input 100–240VAC; 50/60 Hz; 0.7 A to 0.5 A

Physical

Dimensions (H × W × D)

 

Unit

Basic: 4.5 × 48.3 × 54.6 cm (1.7 × 19 × 21.5 in)

 

Standard: 4.5 × 48.3 × 54.6 cm (1.7 × 19 × 21.5 in)

 

Enterprise: 7.6 × 48.3 × 68.6 cm (3 × 19 × 27 in)

 

 

Shipping

Basic: 30.5 × 63.5 × 88.9 cm (12 × 25 × 35 in)

 

Standard: 30.5 × 63.5 × 88.9 cm (12 × 25 × 35 in)

 

Enterprise: 38.1 × 63.5 × 91.4 cm (15 × 25 × 36 in)

 

 

Weight

 

Unit

Basic: 11.8 kg (26 lb)

 

Standard: 20.4 kg (45 lb)

 

Enterprise: 37.2 kg (82 lb)

 

 

Shipping weight

Basic: 13.2 kg (29 lb)

 

Standard: 21.7 kg (48 lb)

 

Enterprise: 38.6 kg (85 lb)

 

 

Environmental

Temperature

 

Operating

50 to 95 °F (10 to 35°C)

Storage

5 to 122°F (–15to 50°C)

 

 

Elevation

 

Operating

10 000 ft (3000 m) above MSL

 

 

Humidity

 

Operating

20-80%RH,non-condensing

Storage

5–95%RH,non-condensing

 

 

Compliance

Approvals

UL, CE, FCC, CSA, ICES-003,IRAM, NOM, CE

 

CISPR 22, TUV-GS,SAB, GOST, NEMKO, SPRING,

 

VCCI, MIC, BSMI, C-Tick,CCC

 

 

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Appendix A: LED Error Codes

Error Code Listing

Overview

The four diagnostics indicators on the system front panel display error codes during system startup. The following table lists the causes associated with these codes.

Code

Causes

 

 

 

Possible processor failure.

Memory failure.

Possible expansion card failure.

Possible video card failure.

Hard drive failure.

Possible USB failure.

No memory modules detected.

System board failure.

Memory configuration error.

Possible system board resource and/or system board hardware failure.

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Possible expansion card failure.

Other failure.

The system is in a normal operating condition after POST.

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InfraStruXure Central Installation Manual

Appendix B: Diagnostic Messages

Message Listing

Overview

The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention.

The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text..

The following table lists the potential error messages along with a short description of the condition described by the message.

Code

Text

Causes

 

 

 

N/A

SYSTEM NAME

The SYSTEM NAME displays under the following conditions:

 

 

• The system is turned on.

 

 

• The power is off and active POST errors are displayed.

 

 

 

E1000

FAILSAFE, Call

Contact APC Customer Support at a number on the back cover

 

Support

of this manual

 

 

 

E1114

Temp Ambient

Ambient system temperature is out of acceptable range.

 

 

 

E1116

Temp Memory

Memory has exceeded acceptable temperature and has been

 

 

disabled to prevent damage to the components.

 

 

 

E12nn

xx PwrGd

Specified voltage regulator has failed.

 

 

 

E1210

CMOS Batt

CMOS battery is missing, or the voltage is out of acceptable

 

 

range.

 

 

 

E1211

ROMB Batt

RAID battery is either missing, bad, or unable to recharge due to

 

 

thermal issues.

 

 

 

E1229

CPU # VCORE

Processor # VCORE voltage regulator has failed.

 

 

 

E1310

RPM Fan ##

RPM of specified cooling fan is out of acceptable operating

 

 

range.

 

 

 

E1313

Fan Redundancy

The system is no longer fan-redundant.Another fan failure will

 

 

put the system at risk of over-heating.

 

 

 

E1410

CPU # IERR

Specified microprocessor is reporting an internal error.

 

 

 

E1414

CPU # Thermtrip

Specified microprocessor is out of acceptable temperature range

 

 

and has halted operation.

 

 

 

E1418

CPU # Presence

Specified processor is missing or bad, and the system is in an

 

 

unsupported configuration.

 

 

 

E141C

CPU Mismatch

Processors are in a configuration unsupported by APC.

 

 

 

E141F

CPU Protocol

The system BIOS has reported a processor protocol error.

 

 

 

E1420

CPU Bus PERR

The system BIOS has reported a processor bus parity error.

 

 

 

E1421

CPU Init

The system BIOS has reported a processor initialization error.

 

 

 

E1422

CPU Machine Chk

The system BIOS has reported a machine check error.

 

 

 

E1610

PS # Missing

No power is available from the specified power supply;

 

 

specified power supply is improperly installed or faulty.

 

 

 

E1614

PS # Status

No power is available from the specified power supply;

 

 

specified power supply is improperly installed or faulty.

 

 

 

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E1618

PS # Predictive

Power supply voltage is out of acceptable range; specified

 

 

power supply is improperly installed or faulty.

 

 

 

E161C

PS # Input Lost

Power source for specified power supply is unavailable, or out

 

 

of acceptable range.

 

 

 

E1620

PS # Input Range

Power source for specified power supply is unavailable, or out

 

 

of acceptable range.

 

 

 

E1624

PS Redundancy

The power supply subsystem is no longer redundant. If the last

 

 

supply fails, the system will go down.

 

 

 

E1710

I/O Channel Chk

The system BIOS has reported an I/O channel check.

 

 

 

E1711

PCI PERR B## D## F##

The system BIOS has reported a PCI parity error on a

 

PCI PERR Slot #

component that resides in PCI configuration space at bus ##,

 

 

device ##, function ##.

 

 

The system BIOS has reported a PCI parity error on a

 

 

component that resides in the specified PCI slot.

 

 

 

E1712

PCI SERR B## D## F##

The system BIOS has reported a PCI system error on a

 

PCI SERR Slot #

component that resides in PCI configuration space at bus ##,

 

 

device ##, function ##.

 

 

The system BIOS has reported a PCI system error on a

 

 

component that resides in the specified slot.

 

 

 

E1714

Unknown Err

The system BIOS has determined that there has been an error in

 

 

the system, but is unable to determine its origin.

 

 

 

E171F

PCIE Fatal Err B##

The system BIOS has reported a PCIe fatal error on a

 

D## F##

component that resides in PCI configuration space at bus ##,

 

PCIE Fatal Err Slot #

device ##, function ##.

 

 

The system BIOS has reported a PCIe fatal error on a

 

 

component that resides in the specified slot.

 

 

 

E1810

HDD ## Fault

The SAS subsystem has determined that hard drive ## has

 

 

experienced a fault.

 

 

 

E1811

HDD ## Rbld Abrt

The specified hard drive has experienced a rebuild abort.

 

 

 

E1812

HDD ## Removed

The specified hard drive has been removed from the system.

 

 

 

E1913

CPU & Firmware

The BMC firmware does not support the CPU.

 

Mismatch

 

 

 

 

E1A11

PCI Rsr Config

PCI risers are not configured correctly; some invalid

 

 

configurations may prevent the system from turning on.

 

 

 

E1A12

PCI Rsr Missing

One or all of the PCI risers are missing, preventing the system

 

 

from turning on.

 

 

 

E1A14

SAS Cable A

SAS cable A is missing or bad.

 

 

 

E1A15

SAS Cable B

SAS cable B is missing or bad.

 

 

 

E2010

No Memory

No memory is installed in the system.

 

 

 

E2011

Mem Config Err

Memory detected, but is not configurable. Error detected during

 

 

memory configuration.

 

 

 

E2012

Unusable Memory

Memory is configured, but not usable. Memory subsystem

 

 

failure.

 

 

 

E2013

Shadow BIOS Fail

The system BIOS failed to copy its flash image into memory.

 

 

 

E2014

CMOS Fail

CMOS failure. CMOS RAM not functioning properly.

 

 

 

E2015

DMA Controller

DMA controller failure.

 

 

 

E2016

Int Controller

Interrupt controller failure.

 

 

 

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E2017

Timer Fail

Timer refresh failure.

E2018

Prog Timer

Programmable interval timer error.

 

 

 

E2019

Parity Error

Parity error.

 

 

 

E201A

SIO Err

SIO failure.

 

 

 

E201B

Kybd Controller

Keyboard controller failure.

 

 

 

E201C

SMI Init

System management interrupt (SMI) initialization failure.

 

 

 

E201D

Shutdown Test

BIOS shutdown test failure.

 

 

 

E201E

POST Mem Test

BIOS POST memory test failure.

 

 

 

E201F

DRAC Config

Dell remote access controller (DRAC) configuration failure.

 

 

 

E2020

CPU Config

CPU configuration failure.

 

 

 

E2021

Memory Population

Incorrect memory configuration. Memory population order

 

 

incorrect.

 

 

 

E2022

POST Fail

General failure after video.

 

 

 

E2110

MBE Crd # DIMM ## &

One of the DIMMs in the set implicated by "## & ##" has had a

 

##

memory multi-biterror (MBE). If no memory card is present,

 

 

the "Crd #" string is left out of the message.

 

 

 

E2111

SBE Log Disable Crd #

The system BIOS has disabled memory single-biterror (SBE)

 

DIMM ##

logging, and will not resume logging further SBEs until the

 

 

system is rebooted. "##" represents the DIMM implicated by the

 

 

BIOS. If no memory riser card is present, the "Crd #" string is

 

 

left out of the message.

 

 

 

E2112

Mem Spare Crd # DIMM

The system BIOS has spared the memory because it has

 

##

determined that the memory had too many errors. "## & ##"

 

 

represents the DIMM pair implicated by the BIOS. If no

 

 

memory card is present, the "Crd #" string is left out of the

 

 

message.

 

 

 

E2113

Mem Mirror Crd # DIMM

The system BIOS has disabled memory mirroring because it has

 

## & ##

determined that one half of the mirror has had too many errors.

 

 

"## & ##" represents the DIMM pair implicated by the BIOS. If

 

 

no memory card is present, the "Crd #" string is left out of the

 

 

message.

 

 

 

E2118

Fatal NB Mem CRC

One of the connections in the Fully Buffered DIMM (FBD)

 

 

memory subsystem link on the Northbound side has failed.

 

 

 

E2119

Fatal SB Mem CRC

One of the connections in the FBD memory subsystem link on

 

 

the Southbound side has failed.

 

 

 

I1910

Intrusion

System cover has been removed.

 

 

 

I1911

>3 ERRs Chk Log

LCD overflow message.

 

 

A maximum of three error messages can display sequentially on

 

 

the LCD. The fourth message displays as the standard overflow

 

 

message.

 

 

 

I1912

SEL Full

System Event Log is full of events, and is unable to log any

 

 

more events.

 

 

 

W1228

ROMB Batt < 24hr

Warns predictively that the RAID battery has less than 24 hours

 

 

of charge left.

 

 

 

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Warranties and Policies

Two-YearFactory Warranty

This warranty applies only to the products you purchase for your use in accordance with this manual.

Terms of warranty

APC warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase. APC will repair or replace defective products covered by this warranty. This warranty does not apply to equipment that has been damaged by accident, negligence or misapplication or has been altered or modified in any way. Repair or replacement of a defective product or part thereof does not extend the original warranty period. Any parts furnished under this warranty may be new or factory-remanufactured.

Non-transferablewarranty

This warranty extends only to the original purchaser who must have properly registered the product. The product may be registered at the APC Web site, www.apc.com.

Exclusions

APC shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by end user’s or any third person’s misuse, negligence, improper installation or testing. Further, APC shall not be liable under the warranty for unauthorized attempts to repair or modify wrong or inadequate electrical voltage or connection, inappropriate on-siteoperation conditions, corrosive atmosphere, repair, installation, exposure to the elements, Acts of God, fire, theft, or installation contrary to APC recommendations or specifications or in any event if the APC serial number has been altered, defaced, or removed, or any other cause beyond the range of the intended use.

THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, OF PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH. APC DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE. APC EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, APC RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE APC’S SOLE LIABILITY AND PURCHASER’S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. APC WARRANTIES EXTEND ONLY TO PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.

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InfraStruXure Central Installation Manual

IN NO EVENT SHALL APC, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE, SERVICE OR INSTALLATION, OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, APC IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUENTS, CLAIMS BY THIRD PARTIES, OR OTHERWISE.

NO SALESMAN, EMPLOYEE OR AGENT OF APC IS AUTHORIZED TO ADD TO OR VARY THE TERMS OF THIS WARRANTY. WARRANTY TERMS MAY BE MODIFIED, IF AT ALL, ONLY IN WRITING SIGNED BY AN APC OFFICER AND LEGAL DEPARTMENT.

Warranty claims

Customers with warranty claims issues may access the APC customer support network through the Support page of the APC Web site, www.apc.com/support. Select your country from the country selectionpull-downmenu at the top of the Web page. Select the Support tab to obtain contact information for customer support in your region.

Life Support Policy

General policy

American Power Conversion (APC) does not recommend the use of any of its products in the following situations:

In life-supportapplications where failure or malfunction of the APC product can be reasonably expected to cause failure of thelife-supportdevice or to affect significantly its safety or effectiveness.

In direct patient care.

APC will not knowingly sell its products for use in such applications unless it receives in writing assurances satisfactory to APC that (a) the risks of injury or damage have been minimized, (b) the customer assumes all such risks, and (c) the liability of APC is adequately protected under the circumstances.

Examples of life-supportdevices

The term life-support device includes but is not limited to neonatal oxygen analyzers, nerve stimulators (whether used for anesthesia, pain relief, or other purposes), autotransfusion devices, blood pumps, defibrillators, arrhythmia detectors and alarms, pacemakers, hemodialysis systems, peritoneal dialysis systems, neonatal ventilator incubators, ventilators (for adults and infants), anesthesia ventilators, infusion pumps, and any other devices designated as “critical” by the U.S. FDA.

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25

Hospital-gradewiring devices and leakage current protection may be ordered as options on many APC UPS systems. APC does not claim that units with these modifications are certified or listed as hospitalgrade by APC or any other organization. Therefore these units do not meet the requirements for use in direct patient care.

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InfraStruXure Central Installation Manual