APC AP9475 User Manual
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Appendix B: Diagnostic Messages

Message Listing

Overview

The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention.

The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text..

The following table lists the potential error messages along with a short description of the condition described by the message.

Code

Text

Causes

 

 

 

N/A

SYSTEM NAME

The SYSTEM NAME displays under the following conditions:

 

 

• The system is turned on.

 

 

• The power is off and active POST errors are displayed.

 

 

 

E1000

FAILSAFE, Call

Contact APC Customer Support at a number on the back cover

 

Support

of this manual

 

 

 

E1114

Temp Ambient

Ambient system temperature is out of acceptable range.

 

 

 

E1116

Temp Memory

Memory has exceeded acceptable temperature and has been

 

 

disabled to prevent damage to the components.

 

 

 

E12nn

xx PwrGd

Specified voltage regulator has failed.

 

 

 

E1210

CMOS Batt

CMOS battery is missing, or the voltage is out of acceptable

 

 

range.

 

 

 

E1211

ROMB Batt

RAID battery is either missing, bad, or unable to recharge due to

 

 

thermal issues.

 

 

 

E1229

CPU # VCORE

Processor # VCORE voltage regulator has failed.

 

 

 

E1310

RPM Fan ##

RPM of specified cooling fan is out of acceptable operating

 

 

range.

 

 

 

E1313

Fan Redundancy

The system is no longer fan-redundant.Another fan failure will

 

 

put the system at risk of over-heating.

 

 

 

E1410

CPU # IERR

Specified microprocessor is reporting an internal error.

 

 

 

E1414

CPU # Thermtrip

Specified microprocessor is out of acceptable temperature range

 

 

and has halted operation.

 

 

 

E1418

CPU # Presence

Specified processor is missing or bad, and the system is in an

 

 

unsupported configuration.

 

 

 

E141C

CPU Mismatch

Processors are in a configuration unsupported by APC.

 

 

 

E141F

CPU Protocol

The system BIOS has reported a processor protocol error.

 

 

 

E1420

CPU Bus PERR

The system BIOS has reported a processor bus parity error.

 

 

 

E1421

CPU Init

The system BIOS has reported a processor initialization error.

 

 

 

E1422

CPU Machine Chk

The system BIOS has reported a machine check error.

 

 

 

E1610

PS # Missing

No power is available from the specified power supply;

 

 

specified power supply is improperly installed or faulty.

 

 

 

E1614

PS # Status

No power is available from the specified power supply;

 

 

specified power supply is improperly installed or faulty.

 

 

 

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E1618

PS # Predictive

Power supply voltage is out of acceptable range; specified

 

 

power supply is improperly installed or faulty.

 

 

 

E161C

PS # Input Lost

Power source for specified power supply is unavailable, or out

 

 

of acceptable range.

 

 

 

E1620

PS # Input Range

Power source for specified power supply is unavailable, or out

 

 

of acceptable range.

 

 

 

E1624

PS Redundancy

The power supply subsystem is no longer redundant. If the last

 

 

supply fails, the system will go down.

 

 

 

E1710

I/O Channel Chk

The system BIOS has reported an I/O channel check.

 

 

 

E1711

PCI PERR B## D## F##

The system BIOS has reported a PCI parity error on a

 

PCI PERR Slot #

component that resides in PCI configuration space at bus ##,

 

 

device ##, function ##.

 

 

The system BIOS has reported a PCI parity error on a

 

 

component that resides in the specified PCI slot.

 

 

 

E1712

PCI SERR B## D## F##

The system BIOS has reported a PCI system error on a

 

PCI SERR Slot #

component that resides in PCI configuration space at bus ##,

 

 

device ##, function ##.

 

 

The system BIOS has reported a PCI system error on a

 

 

component that resides in the specified slot.

 

 

 

E1714

Unknown Err

The system BIOS has determined that there has been an error in

 

 

the system, but is unable to determine its origin.

 

 

 

E171F

PCIE Fatal Err B##

The system BIOS has reported a PCIe fatal error on a

 

D## F##

component that resides in PCI configuration space at bus ##,

 

PCIE Fatal Err Slot #

device ##, function ##.

 

 

The system BIOS has reported a PCIe fatal error on a

 

 

component that resides in the specified slot.

 

 

 

E1810

HDD ## Fault

The SAS subsystem has determined that hard drive ## has

 

 

experienced a fault.

 

 

 

E1811

HDD ## Rbld Abrt

The specified hard drive has experienced a rebuild abort.

 

 

 

E1812

HDD ## Removed

The specified hard drive has been removed from the system.

 

 

 

E1913

CPU & Firmware

The BMC firmware does not support the CPU.

 

Mismatch

 

 

 

 

E1A11

PCI Rsr Config

PCI risers are not configured correctly; some invalid

 

 

configurations may prevent the system from turning on.

 

 

 

E1A12

PCI Rsr Missing

One or all of the PCI risers are missing, preventing the system

 

 

from turning on.

 

 

 

E1A14

SAS Cable A

SAS cable A is missing or bad.

 

 

 

E1A15

SAS Cable B

SAS cable B is missing or bad.

 

 

 

E2010

No Memory

No memory is installed in the system.

 

 

 

E2011

Mem Config Err

Memory detected, but is not configurable. Error detected during

 

 

memory configuration.

 

 

 

E2012

Unusable Memory

Memory is configured, but not usable. Memory subsystem

 

 

failure.

 

 

 

E2013

Shadow BIOS Fail

The system BIOS failed to copy its flash image into memory.

 

 

 

E2014

CMOS Fail

CMOS failure. CMOS RAM not functioning properly.

 

 

 

E2015

DMA Controller

DMA controller failure.

 

 

 

E2016

Int Controller

Interrupt controller failure.

 

 

 

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E2017

Timer Fail

Timer refresh failure.

E2018

Prog Timer

Programmable interval timer error.

 

 

 

E2019

Parity Error

Parity error.

 

 

 

E201A

SIO Err

SIO failure.

 

 

 

E201B

Kybd Controller

Keyboard controller failure.

 

 

 

E201C

SMI Init

System management interrupt (SMI) initialization failure.

 

 

 

E201D

Shutdown Test

BIOS shutdown test failure.

 

 

 

E201E

POST Mem Test

BIOS POST memory test failure.

 

 

 

E201F

DRAC Config

Dell remote access controller (DRAC) configuration failure.

 

 

 

E2020

CPU Config

CPU configuration failure.

 

 

 

E2021

Memory Population

Incorrect memory configuration. Memory population order

 

 

incorrect.

 

 

 

E2022

POST Fail

General failure after video.

 

 

 

E2110

MBE Crd # DIMM ## &

One of the DIMMs in the set implicated by "## & ##" has had a

 

##

memory multi-biterror (MBE). If no memory card is present,

 

 

the "Crd #" string is left out of the message.

 

 

 

E2111

SBE Log Disable Crd #

The system BIOS has disabled memory single-biterror (SBE)

 

DIMM ##

logging, and will not resume logging further SBEs until the

 

 

system is rebooted. "##" represents the DIMM implicated by the

 

 

BIOS. If no memory riser card is present, the "Crd #" string is

 

 

left out of the message.

 

 

 

E2112

Mem Spare Crd # DIMM

The system BIOS has spared the memory because it has

 

##

determined that the memory had too many errors. "## & ##"

 

 

represents the DIMM pair implicated by the BIOS. If no

 

 

memory card is present, the "Crd #" string is left out of the

 

 

message.

 

 

 

E2113

Mem Mirror Crd # DIMM

The system BIOS has disabled memory mirroring because it has

 

## & ##

determined that one half of the mirror has had too many errors.

 

 

"## & ##" represents the DIMM pair implicated by the BIOS. If

 

 

no memory card is present, the "Crd #" string is left out of the

 

 

message.

 

 

 

E2118

Fatal NB Mem CRC

One of the connections in the Fully Buffered DIMM (FBD)

 

 

memory subsystem link on the Northbound side has failed.

 

 

 

E2119

Fatal SB Mem CRC

One of the connections in the FBD memory subsystem link on

 

 

the Southbound side has failed.

 

 

 

I1910

Intrusion

System cover has been removed.

 

 

 

I1911

>3 ERRs Chk Log

LCD overflow message.

 

 

A maximum of three error messages can display sequentially on

 

 

the LCD. The fourth message displays as the standard overflow

 

 

message.

 

 

 

I1912

SEL Full

System Event Log is full of events, and is unable to log any

 

 

more events.

 

 

 

W1228

ROMB Batt < 24hr

Warns predictively that the RAID battery has less than 24 hours

 

 

of charge left.

 

 

 

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