APC AP9218 User Manual
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Product Information

Obtaining Customer Support

Contacting

To obtain customer support for problems with the MasterSwitch PDU:

Customer Support

1.

Contact Customer Support at a phone number or address listed

 

 

 

under APC Worldwide Customer Support on page 53, and be

 

 

ready to provide the serial number and date of purchase of the

 

 

MasterSwitch PDU.

 

2.

Be prepared to provide a description of the problem so that the

 

 

technician can attempt to solve the problem over the phone.

 

3.

If phone consultation cannot solve the problem, the technician

 

 

will give you a Return Material Authorization (RMA) number. If

 

 

the MasterSwitch PDU is under warranty, repair or replacement

 

 

is free of charge. If the warranty has expired, there will be a

 

 

charge for repair or replacement.

 

4.

If you are asked to return the MasterSwitch PDU, pack the unit

 

 

carefully. Damage sustained in transit is not covered by the

 

 

warranty.

 

 

– Enclose a letter in the package with your name, address,

 

 

RMA number, a copy of the sales receipt, your daytime

 

 

phone number, and a check as payment (if applicable).

 

 

– Mark the RMA number clearly on the outside of the shipping

 

 

carton. The factory will not accept any materials without this

 

 

marking.

 

5.

Return the MasterSwitch PDU by insured, prepaid carrier to the

 

 

address provided by the technician.

MasterSwitch Power Distribution Unit User’s Guide

44