American Power Conversion 350-500 User Manual

308.34 Kb



ES 350/500

User’s Manual


5 Switch on the


Note: Allow theBack-UPSto charge for a full eight hours prior to use.

Caution: The plug on the supply cord is the disconnect device for the product. Thesocket-outletthat you plug into shall be located near the equipment and shall be easily accessible. The socket outlet must be a grounding type.

Press the Power On/Off push-buttonon the BackUPS.

Power On/Off


Observe that the following events occur after pressing and releasing the push-button:

The green On-Line indicator flashes.

The yellow On Battery indicator lights while theSelf-Test is being performed.

When Self-Test has successfully completed, only the greenOn Line indicator will be lit.

If the internal battery is not connected, (see step 1) the green On Line indicator and redReplace Battery indicator will light. TheBack-UPSwill also emit a series of short beeps for one minute.



Connect Battery



Connect Equipment


Connect the Phone

The Back-UPSis shipped with the internal battery


to the Back-UPS

Line to Surge Protection

disconnected. Remove

the battery cover and


Battery Back Up Outlets (qty. of 3). These


telephone ports provide lightning





connect the battery, as

shown below. Refer to






outlets provide battery back-up,surge protection,

protection for any device connected to the telephone

Replacing the Battery for additional information.



and Electro-magneticInterference (EMI) filtering.

line (computer, modem, fax or telephone). The








































case of power

outage, battery power is

telephone ports are compatible with Home Phoneline


















automatically provided to these outlets. Power

Networking Alliance (HPNA) and Digital Suscriber






































(facility or battery) is not supplied to these outlets

Line (DSL) standards, as well as all modem data




















when the Back-UPSis switchedOff. Connect a

rates. Connect as shown.

























computer, monitor, external disk or CD-ROM




































drive to these outlets.








The optional USB Data Port connection is described


















Surge Only Outlets (qty. of 2). These outlets are

in step 5.













































































always On (when facility power is available) and




































are not controlled by the On/Off switch. These




































outlets do not provide power during a power
































outage. Connect a printer, fax machine or scanner





(end view)



























to these outlets.











































Cable Management Feature. For convenience,







































































the Back-UPSprovides a method for integral cable









Computer USB




















management (see below).
























































































































































































































Avoid placing the Back-UPSin direct sunlight,









































































excessive heat, excessive humidity or in contact











































































with fluids of any type. For convenience, the







































Back-UPScan be mounted on a wall (see Wall


















































































Mount of UPS on the back page).
















































































































Battery Back Up























































































Outlets (3)
















































Surge Only












































































































































Outlets (2)




























































Wall Outlet









































































































6 Connect USB Cable and Install Software(optional)

Note: TheBack-UPSsoftwareCD-ROMprovides data reporting and unattended shutdown of the computer connected to the device. The User’s Guide contains additional information about theBack-UPSsoftware. The User’s Guide is contained in the main folder contained in the CDROM.

Attention: USB Hubs

The Back-UPSshould be plugged into the USB port of the computer, not into a USB hub.

The computer must be powered On before connecting the USB cable. Connect the USB cable end (USB symbol facing down) to the USB data port located on the side of theBack-UPS.Connect the other end of the USB cable to the USB port on the rear panel of the computer.

Windows 98® and Windows Me® Users

The APC Power Management Extensions software has been designed specifically to work with Windows 98 build number 4.10.1998, Windows 98 SE (Second Edition) 4.10.2222A, and Windows Me (Millennium Edition).

To ascertain the build number, go to the Control Panel, open the System dialog and view the System information under the General tab of the dialog. To install the software, perform the following steps:

1.Please skip to step 4 if running Windows Me. For Windows 98, after connecting the USB cable, the “Add New Hardware Wizard” dialog box is displayed. Insert a Windows 98 operating system CD into the computer CDROM drive before proceeding.

2.Follow the installation instructions on the computer screen.

During installation, Windows will need to search for new drivers. When prompted, make sure the CD-ROMdrive box is checked.

3.After installation of the drivers is complete, a “Windows 98 CD-ROM”dialog box may appear. If this happens, just close the box.

4.Insert the APC Installation CD-ROMinto the computer’s drive. The software user documentation is a file on the main folder of the CD. The filename isUsers Guide.pdf.

5.Follow the installation instructions on the computer screen.

If the software does not automatically install, the Windows autorun feature may have been disabled. In this case: Choose “Start” in the taskbar and then the “Run” option. Type the following: <CD-ROMdrive letter>:\setup.exe. Click “OK”.

6.After the installation is complete, the APC plug icon will appear in the taskbar (near the clock). To view the Power Management user interface, double-clickon the APC plug taskbar icon or, alternatively, choose:Start > Settings > Control Panel > Power Management.

Note: Windows 98 and Windows Me categorize a UPS as an HID (Human Interface Device). The Back-UPSis listed in:Control Panel > System > Device Manager > HID category > HID Compliant Device.

Windows 2000® Users

The CD-ROMincluded with this package contains a “wizard” that optimizes a computer system’s power settings for operation with theBack-UPS.It does this by changing various settings in Power Options Properties in the Control Panel. APC strongly advises that the computer system be reconfigured by running this wizard.

1.Insert the APC Power Management CD-ROMinto the computer’s drive.

2.Choose “Start” and then the “Run” option. Type: <CD-ROM drive letter>:\setup.exe. Click “OK” and follow the instructions.

Mac OS 9 (9.0.4 or higher) Users

APC Shutdown Manager software has been designed specifically to work with Mac OS 9 (9.0.4 or higher, except OS X). There are builds of the Mac OS prior to Mac OS 9.0.4 with power drivers that have known problems. Ensure that the most up to date version of Mac OS 9 (9.0.4 or higher) is installed on the system.

Insert the APC Installation CD-ROMwith the APC Shutdown Manager software into theCD-ROMdrive. An icon called “APC Shutdown Manager v1.0” will appear on the computer desktop. Open the folder anddouble-clickthe “ReadMe” file. Ensure that the computer’s hardware matches the requirements stated in the ReadMe file.Double-clickon “APC Shutdown Manager v1.0” to begin the installation of the software. At the first dialog, click on “Continue”. Read the displayed license agreement and click “Accept” to agree to the terms. Click on “Install” to begin. After installation, click on the “Restart” dialog button to restart the computer.

All Other Users

The software is designed for the Windows and Macintosh operating systems mentioned in this section. If one of these operating systems is not installed on the computer, the Back-UPSwill still provide these primary features:

Battery backup, surge protection, and telephone line protection to protect the entire desktop from lightning and power surges.

Runtime needed to work through brief power disturbances. This allows time to manually save data and shut down safely.

The disabled features include Unattended Automatic Operating System Shutdown and Application Data Saving.

Status Indicators and Alarms

Replace the Internal Battery





























































































































































































































































































































On Line (green) - is lit whenever facility power is powering the Battery Backup outlets.

On Battery (yellow) - is lit whenever the battery of theBack-UPSis powering equipment connected to the Battery Back Up Outlets.

Single Beep - a short power loss has occurred and theBack-UPSbriefly goes on battery.

Four Beeps Every 30 Seconds - this alarm is sounded whenever the BackUPS is running On Battery. Consider saving work in progress.

Continuous Beeping - this alarm is sounded whenever a low battery condition is reached. Battery run-time is very low. Promptly save any work in progress and exit all open applications. Shutdown the operating system, computer and the Back-UPS.

Replace Battery (red) - is lit whenever the battery is near the end of its useful life, or if the battery is not connected (see above). A battery that is near the end of its useful life has insufficient runtime and should be replaced.

Beeps for 1 Minute Every 5 Hours- this alarm is sounded whenever the battery has failed the automatic

diagnostic test.

Overload (red) - is lit whenever power demand has exceeded the capacity of theBack-UPS.

Continuous Tone - this alarm is sounded whenever the Battery Backup outlets are overloaded.








Circuit Breaker - the circuit








breaker button located at the side








of the Back-UPSwill stick out if















an overload condition forces the








Back-UPSto disconnect itself








from facility power. If the button








sticks out, disconnect non-



essential equipment. Reset the


circuit breaker by pushing the








button inward.

To replace the internal battery, proceed as follows:

Note: Replacing the battery is a safe procedure. However, small sparks may occur during the process. This is normal.
































Place the unit on a flat surface. Press the battery




Pull the battery out of the housing, exposing the

cover latch and remove the battery cover.




battery wire and connector. Pull up on the battery















connector. Recycle the old battery.




































































































































































































































































































































































































































































































































































Connect the new battery to the battery connector.




Slide the tabs on the battery cover into the slots

Place the battery into the housing.




in the chassis. Push the battery cover downward















until the battery cover latchs to the housing.




































APC and Back-UPSare registered trademarks of American Power Conversion. All other trademarks are property of their respective owners.


Use the tables below to solve minor Back-UPSinstallation and operation problems. Consult APCOn-lineTechnical Support or call APC Technical Support for assistance with problems that cannot be resolved using this document:

Possible Cause




Back-UPSwill not switch on

Back-UPSnot connected to an AC

Check that the Back-UPSpower plug is

power source.

securely connected to the wall outlet.

Back-UPScircuit breaker “tripped”.

Disconnect non-essentialequipment from the


























Back-UPS.Reset the circuit breaker (located










on the rear panel of the Back-UPS)by push-



















ing the circuit breaker button fully inward










until it catches. If the circuit breaker resets,










switch the Back-UPSon and reconnect the










equipment one-at-a-time.If the circuit










breaker trips again, it is likely that one of the







connected devices is causing the overload.





Very low or no facility voltage.

Check the wall outlet that supplies power to


















the Back-UPSusing a table lamp. If the lamp



















bulb is very dim, have the facility voltage










checked by a qualified electrician.



















Back-UPSdoes not power computer/monitor/external drive during an outage

Internal battery is not connected.

Check the battery connections. (refer to Replace the Internal Battery).

Move computer, monitor, or external drive power cord plug to the Computer, monitor or external disk/ Battery Back Up outlets.

CD-ROMdrive is plugged into a Surge Only outlet.

Back-UPSoperates on battery although normal facility voltage exists

Back-UPScircuit breaker “tripped”.

Disconnect non-essentialequipment from the
















Back-UPS.Reset the circuit breaker (located









on the rear panel of the Back-UPS)by push-









ing the circuit breaker button fully inward









until it catches.






The wall outlet that the Back-UPSis

Connect the Back-UPSto another wall outlet or have a qualified

connected to does not supply facil-

electrician check the building wiring.








ity power to the unit.


















Back-UPSdoes not provide expected backup time

Back-UPSis excessively loaded.

Unplug non-essentialBattery Backup connected equipment, such as


printers and plug them into Surge Only outlets.


Note: Devices that have motors or dimmer switches (laser printers,


heaters, fans, lamps, and vacuum cleaners, for example) should not be


connected to the Battery Backup outlets.

Back-UPSbattery is weak due to

Charge the battery. The battery charges whenever the Back-UPSis

recent outage and has not had time

connected to a wall outlet. Typically, eight hours of charging time are

to recharge.

needed to fully charge the battery from total discharge. Back-UPS


run-timeis reduced until the battery is fully charged.

Battery requires replacement.

Replace battery (see Order Replacement Battery). Batteries typically


last 3-6years, shorter if subjected to frequent power outages or ele-


vated temperatures.



Replace Battery indicator is lit

Battery is not connected properly.

Check the battery connections. Refer to Replace the Internal Battery.

Battery requires replacement.

The battery should be replaced within two weeks (see "Order


Replacement Battery"). Failure to replace the battery will result in


reduced run-timeduring a power outage.



Overload indicator is lit or flashing

Battery Back Up outlets are drawMove one or more equipment power plugs to the Surge Only outlets. ing more power than the Back-UPSTurn theBack-UPSoff and then on to reset the Overload indicator can provide.

Replace Battery indicator is flashing


Disconnect the Back-UPSfrom facility power. Call APC for service.




Input Voltage (on line)

196 - 264 Vac (default setting)

Frequency Limits (on line)

47 - 63 Hz (autosensing)

On Battery Waveshape

Stepped Sine Wave

Maximum Load

350 VA - 225 W

500 VA - 325 W

Typical Recharge Time

4 Hours

Operating Temperature

0o to 40oC (32o to 104oF)

Storage Temperature

-5o to 45oC (23o to 113oF)

Operating and Storage

0 to 95% non-condensing

Relative Humidity



Size (H x W x D)

8.1 x 11.1 x 45.3 cm (3.2 x 4.4 x 17.8 inches)


350 VA - 3.1kg (6.8 lb)

500 VA - 3.4 kg (7.5 lb)

Shipping Weight

350 VA - 3.8 kg (8.3 lb)

500 VA - 4.1 kg (9.0 lb)

EMI Classification

EN 55022 Class B

On Battery Run-Time

350 VA - 11 minutes, 500 VA - 20 Minutes

Desktop Computer and 15 inch (38.1 cm) monitor (110 watts)

6.88 Inches

(x.x cm)

Order Replacement Battery

The typical battery lifetime is 3-6years (depending on the number of discharge cycles and operating temperature). A replacement battery can be ordered over the phone from APC, or the battery can be orderedon-linefrom the APC web site (see below, a valid credit card is required).

When ordering, please specify Battery Cartridge: 350 VA order RBC29, 500 VA orderRBC30.

Transfer Voltage Adjustment (optional)

In situations where the Back-UPSappears too sensitive to low facility input voltage, it may be necessary to adjust the transfer voltage. This is a simple task requiring use of the Power On/Off pushbutton. To adjust the lower transfer voltage (LTV), proceed as follows:

1.Plug the Back-UPSinto the facility power source. TheBack-UPSwill be in a Standby Mode (no indicators lit).

2.Press the front panel pushbutton fully inward for 10 seconds. All indicators on the Back-UPSwill flash to acknowledge going into Programming Mode.

3.The Back-UPSwill then indicate its current Lower Transfer Voltage, as shown in the following table.

Indicators Lit

Lower Transfer Voltage

Use When


160 Vac

Use of 180 Vac setting does not correct the problem.



Check that connected equipment will operate at 160 Vac.


180 Vac

Back-UPSfrequently goes On Battery due to



low input voltage.


196 Vac (factory default)

Normal power conditions exist.




4.To select 160 volts as the LTV, press the pushbutton repeatedly until 1 indicator is flashing.

5.To select 180 volts as the LTV, press the pushbutton until 2 indicators are flashing.

6.To select 196 volts as the LTV, press the pushbutton until 3 indicators are flashing.

7.Once in Programming Mode, if the pushbutton is not pressed within 5 seconds, the Back-UPSwill exit the Programming Mode, and all indicators will extinguish.


Before storing, charge the Back-UPSfor at least eight hours. Store theBack-UPScovered and upright in a cool, dry location. During storage, recharge the battery in accordance with the following table:

Storage Temperature

Recharge Frequency

Charging Duration

-5to 30oC (23 to 86oF)

Every 6 months

8 hours

30 to 45oC (86 to 113oF)

Every 3 months

8 hours


Note: If the UPS requires service, do not return it to the dealer. The following steps should be taken:

1.Consult the Troubleshooting section to eliminate common problems.

2.Determine if the circuit breaker is tripped. If the circuit breaker is tripped, reset the breaker and determine if the problem still exists.

3.If the problem persists, consult the APC Worldwide Web site ( or call customer service.

Record the model number of the UPS, the serial number, and the date purchased. Be prepared to troubleshoot the problem over the telephone with a technician. If this is not successful, the technician will issue a Return Merchandise Authorization Number (RMA#) and a shipping address.

If the UPS is under warranty, repairs are free. If not, there is a repair charge.

4.Pack the UPS in its original packaging. If the original packing is not available, ask customer service about obtaining a new set. Pack the UPS properly to avoid damage in transit.

Note: Never use StyrofoamTM beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended).

5.Write the RMA# on the outside of the package.

6.Return the UPS by insured, prepaid carrier to the address provided by customer service.

Wall Mount of UPS

The UPS can be mounted vertically or horizontally to a wall surface. Use the template below to position the mounting fasteners (not supplied). Wall mount the UPS as follows:

1.Hold this page against the wall in the desired mounting location.

2.Use thumbtacks or tape to hold this page in place against the wall. Use a sharp nail or pin to puncture the center of each template circle to mark the wall.

3.Install the mounting fasteners at the marked locations. Leave the head of both fasteners 8 mm (5/16") out from the face of the wall. The fasteners must be able to support 6.8 kg (15 lb).

4.Mount the UPS by positioning the key-holeslots over the mounting fastener heads. For vertical mounting, slide the UPS down into place. For horizontal mounting, turn it slightly counterclockwise until it is securly in place.

1 Inches

(x.x cm)

Copyright © 2001 American Power Conversion. All rights reserved.