American Power Conversion 350, 500, 700 User Manual
Connect Battery Wire (must be completed FIRST)
The UPS is shipped with one battery wire disconnected, in compliance with Department of Transportation
(DOT) regulations. Connect the battery wire as shown. The UPS will NOT operate unless the steps
below are performed.
If the Building Wiring Fault indicator on the power plug stays lit, one of the following conditions exist:
•Open or high resistance ground
•Hot and neutral polarity reversal
•Overloaded neutral circuit
A lit indicator means that a possible shock hazard exists. Improper building wiring should be corrected by a qualified electrician.
Note: Improper building wiring will not prevent the UPS from operating but will limit its protection capability. Improper building wiring could result in equipment damage that is not covered by APC. Please refer to APC’s Equipment Protection Policy for details.
a. Set the UPS at the edge
b. Slide the battery
Grasp the tab attached to the battery
of a table.
compartment cover down.
and slide the battery partially out.
Connect the black wire to the battery
by pushing it all the way onto the
terminal. Small sparks at the battery
terminals are normal when
d. Slide the battery back in.
e. Slide the battery compartment
Avoid pinching the wires.
cover back into place.
Connect Equipment to UPS
DO NOT PLUG SURGE PROTECTORS OR POWER STRIPS INTOBATTERY
BACKUP OUTLETS(EXPLAINED IMMEDIATELY BELOW).
Battery Backup Plus Surge Protection outlets (4)
The four battery backup plus surge protection outlets (along the left in the graphic) should be used for sensitive equipment such as computers, monitors, and external drives. Battery power is automatically provided in case of power outage. When the UPS is switched Off, neither utility nor battery power is supplied to these outlets.
Surge Protection outlets (3)
The three surge protection outlets (along the right in the graphic) should be used for all other peripherals such as a printer, scanner, fax machine or even an office lamp. These outlets do not provide power during a power outage. These outlets are always on (when utility power is available) and are not controlled by the front panel switches.
Transformer Block outlets (2)
One battery backup plus surge protection and one surge protection outlet accept transformer blocks (bottom outlet on left and right).
Power the UPS
Position the UPS to avoid:
•Excessive humidity or contact with liquids.
Plug the UPS directly into a wall outlet.
•The Building Wiring Fault indicator in the power plug may flash momentarily while plugging in.
•The UPS begins charging when connected to utility power.
•Four hours of charging should be sufficient to achieve maximum battery capacity.
Lines to Surge
The telephone surge protection protects up to two analog (not digital) phone lines that are serviced by one phone cable.
One cable connects the wall outlet to the UPS jack “Wall Outlet”. The other cable connects the UPS jack “Modem/Fax/Phone” to the equipment (phone, fax, external modem, computer). If you need to connect two pieces of equipment, you will need to use a line splitter.
When plugging the phone lines into the back of the UPS, the release tab you depress to unplug the phone line should be facing up.
Switch On and
Test the UPS
Press the On/Test button. The following events then occur:
•The green On Line indicator will flash.
•The red Overload indicator may flash briefly.
•The yellow On Battery indicator will light while a battery test is performed.
Following the test, if a red indicator is displaying, consult the Troubleshooting section overleaf.
Note: When your UPS goes on battery it produces an audible beep: you can stop the beep without interfering in normal operation by pressing the On/Test button.
To Perform a
You can perform a
Green On Line and Red Overload Indicator
When the green On Line and red Overload indicators are flashing alternately, it means that the UPS has entered sleep mode and the battery power is switched off. This flashing lasts for 16 seconds after the UPS has been shut down by the software and is an expected occurrence.
If your computer has been shut down by the software (Power Management Extensions or APC Shutdown Manager), i.e. the OS shutdown warning message has already displayed, and then AC power is restored prior to the UPS entering sleep mode, proceed in one of these ways:
Wait at least one minute before manually restarting your computer (to allow the UPS to complete its shutdown cycle) OR restart your computer by switching the UPS Off then On again and, if necessary, pressing the power button on your computer.
IMPORTANT: If you manually restart your computer before the UPS has entered sleep mode, your computer reboot will be interrupted and will shut off as the UPS completes its shutdown cycle.
Connect USB Cable
Note that the user’s guide, containing information on using your APC software, is located in the main folder of your
Your computer system must be On before starting to connect the USB cable. Connect the USB cable end, with the USB symbol facing down, to the UPS. Connect the other end of the USB cable directly to the USB port on your computer.
Attention: USB Extension Cables
USB was designed to operate in the local desktop environment. Though full speed USB devices can be connected up to 5 meters (16.5 feet) apart, low speed USB devices can only be connected up to 3 meters (10 feet) apart. The APC
Install Software (optional procedure, performed after section 7)
For other Microsoft® Windows or Macintosh® operating systems, please follow the steps below, as appropriate:
Windows® 98 and Windows® Me Users
Please insert the APC PowerChute Personal Edition Software
Windows® 2000 Users
The APC PowerChute Personal Edition Software
1. Insert the APC PowerChute Personal Edition Software
2. Choose “Start” and then the “Run” option. Type:
Microsoft® Windows® XP Users
Please visit the APC website at www.apc.com/windowsxp for updates on the availability of Windows XP software.
Mac OS 9 (9.0.4/9.1 or higher) Users
APC PowerChute Personal Edition Software has been designed specifically to work with Mac OS 9 (9.0.4/9.1 or higher). There are builds of Mac OS prior to Mac OS 9.0.4/9.1 with power drivers that have known problems, so please make sure that you have the most up to date version of Mac OS 9 (9.0.4/9.1 or higher).
Insert the APC PowerChute Personal Edition Software
All Other Users
The software is designed for the Windows and Macintosh operating systems mentioned in this section. If you do not have one of these operating systems, your unit will still provide these primary features:
•Battery backup, surge protection, and telephone line protection to protect your entire desktop from lightning and power surges.
•Runtime needed for you to work through brief power disturbances: this gives you time to manually save your data and shut down safely.
Installation of the APC PowerChute Personal Edition Software is not mandatory. However, other features provided by the software include unattended automatic operating system shutdown, as well as application data saving. To activate these features, install the software as previously discussed.
There are four indicator lights (numbered for easy identification below) and a speaker grille on the front panel to indicate UPS status, as folllows:
On Line (green): This indicator is lit when conditioned utility power is powering the Battery Backup outlets.
Single Beep: The alarm sounds when the On/Test button is pressed.
On Battery (yellow): This indicator is lit when utility power is outside safe limits and the UPS battery is powering the Battery Backup outlets. If the outage is extended, APC software can close software applications, and then shut down the operating system and the UPS.
Four Beeps Every 30 Seconds: This alarm is sounded whenever the UPS is running On Battery.
Continuous Beeping: This alarm is sounded whenever a low battery condition is reached. Battery runtime is very low. Promptly save your data, exit all applications, and then shut down the operating system.
Overload (red): This indicator is lit when equipment
connected to Battery Backup outlets is drawing more power than the UPS can provide. Move one or more pieces of equipment to the Surge Protection outlets.
Continuous Tone: This alarm is sounded whenever the Battery Backup outlets are overloaded.
Circuit Breaker: The circuit breaker button will stick out ifan overload condition forces the UPS to disconnect itself
from utility power. If this happens, disconnect
Replace Battery (red): This indicator is lit whenever the automatic diagnostic test has determined the battery is near the end of its useful life. The battery should be replaced within two weeks (see Order Replacement Battery). Failure to replace the battery may result in insufficient runtime during a power outage.
Chirps for 1 Minute Every 5 Hours: This alarm is sounded whenever the battery has failed the automatic diagnostic test.
Use the table below to solve minor UPS installation or operation problems. Consult APC Online Technical Support or call APC Technical Support for assistance with problems that cannot be solved using the table below:
Possible Cause Procedure
UPS will not turn on
Battery is not connected properly.
Check the battery connections. Consult “Connect battery
wire” under “Setup” on the front page which shows how to
access the battery and connect the wire.
UPS not connected to AC power supply.
Check that the UPS power plug is securely connected to the
UPS circuit breaker “tripped”.
circuit breaker (on back of UPS) by pushing the button back
in. If the breaker resets, switch the UPS On
and reconnect equipment one at a time. If
the breaker trips again it is likely that one
of the connected devices is responsible for
Very low or no utility voltage.
Check the wall outlet, that supplies power
to the UPS, with a table lamp. If the lamp
is very dim, have the utility voltage checked
by a qualified electrician.
Connect the UPS to another wall outlet or have a qualified
electrician check the building wiring.
UPS operates on battery although normal utility voltage exists
UPS’s circuit breaker “tripped”.
the UPS. Reset the circuit breaker (on back
of UPS) by pushing the button back in.
The specific wall outlet the UPS is
Connect the UPS to another wall outlet or have a
connected to does not supply utility
qualified electrician check the building wiring.
UPS does not provide expected backup time
The UPS is excessively loaded.
The UPS’s battery is weak due to recent outage and has not had time to recharge.
Battery requires replacement.
Note: Devices that have motors or dimmer switches (laser printers, heaters, fans, lamps, and vacuum cleaners for example) shouldnot be connected to the Battery Backup Plus Surge Protection outlets.
Charge the battery. The battery charges whenever it is connected to utility power. Typically, six to eight hours are needed to fully charge the battery from total discharge. UPS runtime is reduced until the battery is fully charged. You can perform a self test after the battery is fully recharged by pressing and holding the On/Test button for more than 1 second, then releasing it.
If the Replace Battery LED is lit, the battery should be promptly replaced. If the UPS is operated with a weakened battery, runtime will be significantly reduced. Battery capacity decreases with frequent power outages or when the UPS is operated at elevated temperatures. Batteries typically last
An indicator is lit or flashing
The Overload indicator is lit if equipment connected to Battery Backup outlets is drawing more power than the UPS can provide.
The Replace battery indicator is lit if the battery is near the end of its useful life.
The Overload indicator may flash briefly when the UPS is switched on.
The On Line and Overload indicators are flashing alternately.
Move one or more pieces of equipment to the Surge Protection outlets.
The battery should be replaced within two weeks (see Order Replacement Battery). Failure to replace the battery may result in insufficient runtime during a power outage.
This is a normal occurrence.
The UPS has entered sleep mode and battery power is switched off. This lasts for 16 seconds during a power outage and is normal when software shuts down a UPS.
All indicator lights are flashing
UPS failure Call APC for service.
UPS does not power the Computer/Monitor during an outage
Battery is not connected.
Check the battery connections. (See “Connect battery wire”
under “Setup” on the front page.)
Computer and/or monitor is plugged
Move computer and/or monitor to the Battery Backup plus
into a Surge Protection outlet.
Surge Protection outlets.
Acceptable Input Voltage
0 - 160 Vac, Single Phase
Input Voltage (on line)
90 - 133 Vac
Frequency Limits (on line)
47 - 63 Hz (autosensing)
Maximum Load (350, 500, 700)
VA - 220 W;
500 VA - 315 W; 700 VA- 410W.
Typical Recharge Time
6 to 8 hours from total discharge
32 to 104(F (0 to 40(C)
5 to 113(F
Operating and Storage Relative Humidity
0 to 95%,
Size (H x W x D)
9.4 x 5.0 x 7.9 in
(23.9 x 12.7 x 20.0 cm)
Weight (350, 500, 700)
VA - 17.0 lb (7.7 kg).
Shipping Weight (350, 500, 700)
VA - 16.8 lb (7.6 kg);500 VA - 17.8 lb (8.1 kg);
VA - 19.0 lb (8.6 kg).
FCC/DOC Class B certified
Note: Detailed UPS product specifications are available online at the APC web site or through the APC faxback system
If the UPS needs to be stored for extended periods of time, the battery needs to be charged periodically to maximize battery capacity. Before storing, charge the UPS for at least 10 hours. Store the UPS covered and upright in a cool, dry location.
The recommended period of time the unit can be stored without periodic charging is dependent on the storage temperature:
5 to 86oF
Every 6 Months
86 to 113oF
(30 to 45oC)
Every 3 Months
The recommended clearance for proper ventilation is one inch on each side and one inch at the back.
Order Replacement Battery
The typical battery lifetime is
Battery replacement is a safe procedure. You may leave the UPS On and equipment connected during this procedure. Do not replace the battery when the UPS is On Battery.
Please consult Setup, section 1, “Connect Battery Wire”, overleaf during this procedure.
1.Set the UPS at the edge of a table (diagram a).
2.Slide the battery compartment cover down (diagram b).
3.Grasp the tab attached to the battery and slide the battery partially out. Then grab the battery firmly and pull it out. The battery wires will disconnect as the battery is pulled out (diagram c).
4.Carefully insert the new battery halfway into the UPS, avoid pinching the wires (diagram d).
5.Connect the wires to the new battery: Red wire - to red terminal
Black wire - to black terminal
Small sparks at the battery terminals are normal during connection.
6.Carefully insert the battery fully into the UPS (diagram d).
7.Slide the battery compartment cover back into place (diagram e).
The old battery must be recycled. Deliver the battery to an appropriate recycling facility or return it to APC in the packing carton that came with your new battery. Additional recycling information is provided with your new battery.
If the unit arrived damaged, please notify the carrier. If the UPS requires service, do not return it to the dealer: instead try the steps below in order.
1.Consult the Troubleshooting section in the left column to find and eliminate common problems.
2.Verify that the circuit breaker is not tripped. A tripped circuit breaker is the most common UPS problem.
3.If the problem persists, consult APC Online Technical Support or call APC Technical Support.
•When calling APC Technical Support, have the model number of the UPS, the serial number and the date purchased ready. Be prepared to troubleshoot the problem over the telephone with an APC Technical Support representative. If this is not successful, APC will issue a Return Merchandise Authorization number (RMA#) and a shipping address.
•A UPS under warranty will be repaired at no cost.
The standard warranty is 2 years from date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. APC will ship out the replacement unit once the defective unit has been received by the repair department or cross ship upon the receipt of a valid credit card number. The customer pays for the shipping to APC and APC pays ground freight transportation costs back to the customer.
•Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative.
•If the warranty has expired, there is a repair charge.
4.To return the unit:
•Disconnect the black wire from the UPS battery. Department of Transportation (DOT) regulations require that the black battery wire be disconnected before shipping the UPS back to APC. Refer to “Connect battery wire” instructions and graphics on the front page for how to disconnect the black wire from the battery.
•Pack the UPS in its original packaging. If the original packing is not available, contact APC Technical Support to obtain a new set. Pack the UPS properly to avoid damage in transit. Never use Styrofoam™ beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended).
•Write the RMA# on the outside of the package.
•Return the UPS by insured, prepaid carrier to the address given to you by Technical Support.
APC Contact Information
292.0253 / 292.0255
Online Technical Support…