American Power Conversion 350, 500, 650 User Manual

417 Kb










Placement / Power


Connect Equipment

3 Connect the Phone



Avoid placing the Back-UPSin:

to the Back-UPS

Line to Surge Protection








Direct sunlight

The rear panel of the Back-UPSconsists of the

The telephone ports provide lightning surge



Excessive heat

following elements:

protection for any device connected to the telephone



Battery Back Up Outlets (qty. of 3). These

line (computer, modem, fax or telephone). The



• Excessive humidity or in contact with fluids



telephone ports are compatible with Home Phoneline




of any type

outlets provide battery back-up,surge protection,

Networking Alliance (HPNA) and Digital Subscriber





and Electro-magneticInterference (EMI) filtering.

Line (DSL) standards, as well as all modem data





In case of power outage, battery power is

rates. Connect as shown.





automatically provided to these outlets. Power





(utility or battery) is not supplied to these outlets

Wall Outlet



when the Back-UPSis switchedOff. Connect a




computer, monitor, and external disk or CD-ROM






drive to these outlets.








Plug the Back-UPSinto a wall outlet, as shown.

Surge Only Outlet. This outlet is alwaysOn


controlled by the On/Off switch. This outlet does




(when utility power is available) and is not


User’s Manual



not provide power during a power outage. Connect




a printer, fax machine or scanner to this outlet.









Your computer’s power cord.

• The Back-UPScharges the internal battery any time it is connected to a wall outlet.


Switch on the


Connect USB Cable



Status Indicators and Alarms












and Install Software



There are four status indicators (lights) on the front



Overload (red) - is lit whenever

hours prior to use.







panel of the Back-UPS(On Line, On Battery,



power demand has exceeded the capac-






Overload, and Replace Battery).







ity of the Back-UPS.



Note: Allow theBack-UPSto charge for a full eight






















































Press the push-buttonon the front panel of the Back-

















































Continuous Tone -

this alarm is


































































































sounded whenever the Battery Backup

















































































































outlets are overloaded.




























































Circuit Breaker

- the circuit




















































































































































































































breaker button located on the rear


































































































































































panel of the Back-UPSwill stick



























































out if an overload condition forces


























































the Back-UPSto disconnect itself



























































































































































































































from utility power. If the button















































On Line (green) - is lit whenever utility





sticks out, disconnect non-
















































power is

powering the







essential equipment. Reset



























































circuit breaker by pushing


























































button inward.


















































On Battery (yellow) - is lit whenever
























































































































































































































the battery of the Back-UPSis powering



Replace Battery (red) - is lit when-
















































equipment connected to the Battery













































Observe that the following events occur after








































Backup Outlets.







ever the battery is near the end of its use-






























































































ful life, or if the battery is not connected

pressing and releasing the push-button:

































Four Beeps Every 30 Seconds - this



(see above). A battery that is near the










































• The green On-Line indicator flashes.































alarm is sounded whenever the Back-



end of its useful life has insufficient run-





































































UPS is running On Battery. Consider



time and should be replaced.


• The yellow On Battery indicator lights while







Macintosh Users - for full USB








saving work in progress.




Chirps for 1 Minute Every 5 Hours -


the Self-Test is being performed.


performance, use Mac OS 10.1.5 or higher.









































































this alarm is sounded whenever the

When Self-Test has successfully completed,


If Autoplay is not enabled on the computer,

















battery has failed the automatic



















only the green On Line indicator will be lit.


proceed as follows:








Continuous Beeping - this alarm is



diagnostic test.



• If the internal battery is not connected, (see Step



the computer desktop of the display,




























condition is reached. Battery run-time









1 above) the green On Line indicator and red



















double-clickon My Computer.








is very low. Promptly save any work









Replace Battery indicator will light. The Back-




















Double-clickon theCD-ROMdrive icon and








in progress and

exit all










UPS will also emit a chirping sound.



















follow the on-screeninstructions.








applications. Shutdown the operating
















































































system, computer and the Back-UPS.
























































Replace the Internal Battery



































Order Replacement Battery








To replace the internal battery, proceed as follows:

Note: Replacing the battery is a safe procedure. However, small sparks may occur during the process. This is normal.






















































































































































































Place the unit on its side. Slide the battery

Pull the battery out, exposing the battery


terminals and wires. Disconnect the wires from


compartment cover upward and off of the UPS.


the terminals.


















Slide the new battery into the battery

Align the battery compartment cover with the

compartment. Connect the battery wires to the

grooves in the UPS. Slide the cover down

terminals as follows:

until it locks.

Black wire to Ground (-)terminal


Red wire to Positive (+) terminal


The typical battery lifetime is 3-6years (depending on the number of discharge cycles and operating temperature). A replacement battery can be ordered over the phone from APC, or the battery can be orderedon-linefrom the APC web site (, a valid credit card is required).

When ordering, please specify Battery Cartridge RBC2 (Back-UPS 350/500) or RBC17 (Back-UPS 650).

Transfer Voltage and Sensitivity Adjustment (optional)

In situations where the Back-UPSor connected equipment appears too sensitive to input voltage, it may be necessary to adjust the transfer voltage. This is a simple task requiring use of the front panel pushbutton. To adjust the transfer voltage, proceed as follows:

1.Plug the Back-UPSinto the utility power source. TheBack-UPSwill be in a Standby Mode (no indicators lit).

2.Press the front panel pushbutton fully inward for 10 seconds. All indicators on the Back-UPSwill flash to acknowledge going into Programming Mode.

3.The Back-UPSwill then indicate its current Sensitivity Setting, as shown in the following table.



Input Voltage

Use When







(for utility








160 - 278 Vac

Input voltage is extremely low or




high. Not recommended for computer











180 - 266 Vac

Back-UPSfrequently goes On

(yellow, and red)

(factory default)









196 - 256 Vac

Connected equipment is sensitive to

(yellow, red, and red)



voltage fluctuations (recommended).





4.To select the Low Sensitivity setting, press the pushbutton until the yellow indicator is flashing.

5.To select the Medium Sensitivity setting, press the pushbutton until the yellow and red indicators (second and third from the top) are flashing.

6.To select the High Sensitivity setting, press the pushbutton until yellow and both red indicators (bottom three) are flashing.

7.To exit without changing the Sensitivity Setting, press the pushbutton until the green indicator is flashing.

8.Once in Programming Mode, if the pushbutton is not pressed within 5 seconds, the Back-UPSwill exit Programming Mode; all indicators will extinguish.

APC, Back-UPS,and PowerChute are registered trademarks of American Power Conversion. All other trademarks are property of their respective owners.


Use the tables below to solve minor Back-UPSinstallation and operation problems. Consult APCOn-lineTechnical Support or call APC Technical Support for assistance with problems that cannot be resolved using this document:

Possible Cause




Back-UPSwill not switch on

Back-UPSnot connected to an AC

Check that the Back-UPSpower plug is

power source.

securely connected to the wall outlet.


Back-UPScircuit breaker “tripped”.

Disconnect non-essentialequipment from the




Back-UPS.Reset the circuit breaker (located














on the rear panel of the Back-UPS)by push-











ing the circuit breaker button fully inward











until it catches. If the circuit breaker resets,


















switch the Back-UPSon and reconnect the


















equipment one-at-a-time.If the circuit












breaker trips again, it is likely that one of the




connected devices is causing the overload.
















Very low or no utility voltage.

Check the wall outlet that supplies power to








the Back-UPSusing a table lamp. If the lamp











bulb is very dim, have the utility voltage








checked by a qualified electrician.



















Portable generator being used to

Set the Transfer Voltage and Sensitivity



provide input voltage.

setting to Low (see Transfer Voltage and




Sensitivity Adjustment). By setting the Back-




UPS to Low sensitivity, it can accept a wider




range of input voltage.


Back-UPSdoes not power computer/monitor/external drive during an outage

Internal battery is not connected.

Check the battery connections



Computer, monitor or external disk/

Move computer, monitor, or external drive power cord plug to the

CD-ROMdrive is plugged into a

Battery Backup outlets.

Surge Only outlet.




Back-UPSoperates on battery although normal utility voltage exists

Back-UPScircuit breaker “tripped”.

Disconnect non-essentialequipment from the










Back-UPS.Reset the circuit breaker (located






on the rear panel of the Back-UPS)by push-






ing the circuit breaker button fully inward






until it catches.
















The wall outlet that the Back-UPSis

Connect the Back-UPSto another wall outlet or have a qualified

connected to does not supply utility

electrician check the building wiring.

power to the unit.






Back-UPSdoes not provide expected backup time

Back-UPSis excessively loaded.

Unplug non-essentialBattery Backup connected equipment, such as


printers and plug them into Surge Only outlets.


Note: Devices that have motors or dimmer switches (laser printers,


heaters, fans, lamps, and vacuum cleaners, for example) should not be


connected to the Battery Backup outlets.



Back-UPSbattery is weak due to

Charge the battery. The battery charges whenever the Back-UPSis

recent outage and has not had time

connected to a wall outlet. Typically, eight hours of charging time are

to recharge.

needed to fully charge the battery from total discharge. Back-UPS


run-timeis reduced until the battery is fully charged.



Battery requires replacement.

Replace battery (see Order Replacement Battery). Batteries typically


last 3-6years, shorter if subjected to frequent power outages or ele-


vated temperatures.



A red indicator is lit

Battery is not connected properly.

Check the battery connections.



The Overload indicator is lit if

Move one or more equipment power plugs to the Surge Only outlets.

equipment connected to the Battery


Backup outlets is drawing more


power than the Back-UPScan pro-






Battery requires replacement.

The battery should be replaced within two weeks (see "Order


Replacement Battery"). Failure to replace the battery will result in


reduced run-timeduring a power outage.



Red indicators are flashing


Call APC for service.



Replace Battery indicator lit and an alarm sounds when the Back-UPSis turned on

Internal battery not connected.

Check the battery connections.




Input Voltage (on line)

180 - 266 Vac (default setting)



Frequency Limits (on line)

47 - 63 Hz (auto-sensing)



On Battery Waveshape

Stepped Sine Wave



Maximum Load

350 VA - 210 W 500 VA - 300 W 650 VA - 400 W



Typical Recharge Time

8 Hours



Operating Temperature

0o to 40oC (32o to 104oF)

Storage Temperature

-15o to 45oC (5o to 113oF)

Operating and Storage

5 to 95% non-condensing

Relative Humidity






Size (H x W x D)

16.5 x 9.2 x 28.5 cm

(6.5 x 3.6 x 11.2 inches)





350 VA - 5.7 kg (12.5 lb)

500 VA - 5.9 kg (12.9 lb)


650 VA - 6.2 kg (13.6 lb.)




Shipping Weight

350 VA - 6.8 kg (14.9 lb)

500 VA - 7.0 kg (15.3 lb)


650 VA - 7.3 kg (16.1 lb.)



EMI Classification

EN 55022, IEC 801-2and801-4(level IV), and IEC801-3(level III)



On Battery Run-Time

350 VA - 13.2 minutes (typical) - computer and


17" (43.2 cm) monitor.


500 VA - 10.8 minutes (typical) - computer and


21" (53.3 cm) monitor.


650 VA - 17 minutes (typical) - computer and


21" (53.3 cm) monitor.





Before storing, charge the Back-UPSfor at least eight hours. Store theBack-UPScovered and upright in a cool, dry location. During storage, recharge the battery in accordance with the following table:

Storage Temperature

Recharge Frequency

Charging Duration

-5o to 30oC (23o to 86oF)

Every 6 months

8 hours

30o to 45oC (86o to 113oF)

Every 3 months

8 hours

Please contact APC Technical Support to troubleshoot the unit before returning it to APC.


Note: If the UPS requires service, do not return it to the dealer. The following steps should be taken:

1.Consult the Troubleshooting section to eliminate common problems.

2.Determine if the circuit breaker is tripped. If the circuit breaker is tripped, reset the breaker and determine if the problem still exists.

3.If the problem persists, consult the APC Worldwide Web site ( or call customer service.

Record the model number of the UPS, the serial number, and the date purchased. Be prepared to troubleshoot the problem over the telephone with a technician. If this is not successful, the technician will issue a Return Merchandise Authorization Number (RMA#) and a shipping address.

If the UPS is under warranty, repairs are free. If not, there is a repair charge.

4.Pack the UPS in its original packaging. If the original packing is not available, ask customer service about obtaining a new set. Pack the UPS properly to avoid damage in transit.

Note: Never use StyrofoamTM beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended).

5.Write the RMA# on the outside of the package.

6.Return the UPS by insured, prepaid carrier to the address provided by customer service.


The standard warranty is two (2) years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative. APC will ship the replacement unit once the defective unit has been received by the repair department, or cross ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the replacement to the customer.

APC Contact Information


















292.0253 / 292.0255


















































Technical Support














Copyright © 2004 American Power Conversion. All rights reserved.