Amana 8113P487-60 User Manual

2.38 Mb

Electric Smoothtop - Easy Touch Control 800


Use & Care Guide

Important Safety Instructions .........................


Surface Cooking ................................................



Surface Controls



Smoothtop Surface



Oven Cooking ..................................................






Cook & Hold

Sabbath Mode


Delay Cook & Hold

Oven Racks


Keep Warm



Care & Cleaning ............................................






Cleaning Procedures



Maintenance .........................................................



Oven Light & Window



Storage Drawer



Troubleshooting ............................................



Warranty & Service ..............................................



Guide d’utilisation et d’entretien ......................


Guía de Uso y Cuidado



Form No. C/05/05

Part No. 8113P487-60

©2005 Maytag Appliances Sales Co.

Litho U.S.A .

Installer: Please leave this guide with this appliance.

Consumer: Please read and keep this guide for future reference. Keep sales receipt and/or canceled check as proof of purchase.

Model Number __________________________________

Serial Number __________________________________

Date of Purchase ________________________________

If you have questions, call: Amana Customer Assistance 1-800-843-0304USA1-866-587-2002Canada

1-800-688-2080(U.S. TTY for hearing or speech impaired)(Mon.-Fri.,8am-8pm Eastern Time)


In our continuing effort to improve the quality and performance of our cooking products, it may be necessary to make changes to the appliance without revising this guide.

For service information, see page 25.

Important Safety


Warning and Important Safety Instructions appearing in this guide are not meant to cover all possible conditions and situations that may occur. Common sense, caution, and care must be exercised when installing, maintaining, or operating the appliance.

Always contact the manufacturer about problems or conditions you do not understand.

Recognize Safety Symbols, Words, Labels


WARNING – Hazards or unsafe practices which COULD result in severe personal injury or death.


CAUTION – Hazards or unsafe practices which COULD result in minor personal injury.

Read and follow all instructions before using this appliance to prevent the potential risk of fire, electric shock, personal injury or damage to the appliance as a result of improper usage of the appliance. Use appliance only for its intended purpose as described in this guide.

To ensure proper and safe operation: Appliance must be properly installed and grounded by a qualified

technician. Do not attempt to adjust, repair, service, or replace any part of your appliance unless it is specifically recommended in this guide. All other servicing should be referred to a qualified servicer.

Always disconnect power to appliance before servicing.






WARNING: To reduce risk of tipping of the appliance from abnormal usage or by excessive

loading of the oven door, the appliance must be secured by a properly installed anti-tipdevice.

To check if device is properly installed, look underneath range with a flashlight to make sure one of the rear leveling legs is properly engaged in the bracket slot. The anti-tipdevice secures the rear leveling leg to the floor when properly engaged. You should check this anytime the range has been moved.

To Prevent Fire or Smoke Damage

Be sure all packing materials are removed from the appliance before operating it.

Keep area around appliance clear and free from combustible materials. Flammable materials should not be stored in an oven.

Many plastics are vulnerable to heat. Keep plastics away from parts of the appliance that may become warm or hot.

To prevent grease fires, do not let cooking grease or other flammable materials accumulate in or near the appliance.

In Case of Fire

Use dry chemical or foam-typeextinguisher or baking soda to smother fire or flame. Never use water on a grease fire.

1.Turn off appliance to avoid spreading the flame.

2.NEVER pick up or move a flaming pan.

3.Smother fire or flame by closing the oven door.

Turn off appliance and ventilating hood to avoid spreading the flame. Extinguish flame then turn on hood to remove smoke and odor.


Important Safety Instructions

Child Safety


NEVER store items of interest to children in cabinets above an appliance. Children climbing on the appliance or on the appliance door to reach items could be seriously injured.

NEVER leave children alone or unsupervised near the appliance when it is in use or is still hot. Children should never be allowed to sit or stand on any part of the appliance as they could be injured or burned.

Children must be taught that the appliance and utensils in it can be hot. Let hot utensils cool in a safe place, out of reach of small children. Children should be taught that an appliance is not a toy. Children should not be allowed to play with controls or other parts of the appliance.

About Your Appliance


NEVER use an appliance as a step to reach cabinets above. Misuse of appliance door, such as stepping, leaning or sitting on the door, may result in possible tipping of the appliance, breakage of door, and serious injuries.

To prevent potential hazard to the user and damage to the appliance, do not use appliance as a space heater to heat or warm a room. Also, do not use the oven as a storage area for food or cooking utensils.

Do not obstruct the flow of air by blocking the oven vent.

DO NOT TOUCH HEATING ELEMENTS OR INTERIOR SURFACES OF OVEN. Heating elements may be hot even though they are dark in color. Interior surfaces of any oven become hot enough to cause burns. During and after use, do not touch, or let clothing or other flammable materials contact heating elements or interior surfaces of oven until they have had sufficient time to cool. Other surfaces of the appliance may become hot enough to cause burns – among these surfaces are: oven vent opening and surface near this opening, oven door, window of oven door.

Do not touch a hot oven light bulb with a damp cloth as the bulb could break. Should the bulb break, disconnect power to the appliance before removing bulb to avoid electrical shock.

NEVER use aluminum foil to cover an oven rack or oven bottom. Misuse could result in risk of electric shock, fire, or damage to the appliance. Use foil only as directed in this guide.

Cooking Safety

Never heat an unopened food container in the oven. Pressure build-upmay cause container to burst resulting in serious personal injury or damage to the appliance.

Use dry, sturdy potholders. Damp potholders may cause burns from steam. Dish towels or other substitutes should never be used as potholders because they can trail across hot elements and ignite or get caught on appliance parts.

Wear proper apparel. Loose fitting or long hangingsleeved apparel should not be worn while cooking. Clothing may ignite and cause burns if garment comes in contact with heating elements.

Always place oven racks in the desired positions while oven is cool. Slide oven rack out to add or remove food, using dry, sturdy potholders. Always avoid reaching into the oven to add or remove food. If a rack must be moved while hot, use a dry potholder. Do not let potholder contact hot element in oven.

Use racks only in the oven in which they were shipped/ purchased.

Use care when opening the oven door. Let hot air or steam escape before removing or replacing food.

PREPARED FOOD WARNING: Follow food manufacturer’s instructions. If a plastic frozen food container and/or its cover distorts, warps, or is otherwise damaged during cooking, immediately discard the food and its container. The food could be contaminated.

Do not allow aluminum foil or meat probe to contact heating element.

Always turn off all controls when cooking is completed.

Utensil Safety

Follow the manufacturer’s directions when using oven cooking bags.

This appliance has been tested for safe performance using conventional cookware. Do not use any devices or accessories that are not specifically recommended in this guide. Do not use add-onoven convection systems. The use of devices or accessories that are not expressly

recommended in this guide can create serious safety



Important Safety Instructions

hazards, result in performance problems, and reduce the life of the components of the appliance.

If pan is smaller than element, a portion of the element will be exposed to direct contact and could ignite clothing or potholder.

Only certain types of glass, glass/ceramic, ceramic, earthenware, or other glazed utensils are suitable for cooktop or oven service without breaking due to the sudden change in temperature. Follow utensil manufacturer’s instructions when using glass.

Turn pan handle toward center of cooktop, not out into the room or over another surface element. This reduces the risk of burns, ignition of flammable materials, or spillage if pan is accidently bumped or reached by small children.


NEVER leave surface units unattended especially when using high heat. An unattended boilover could cause smoking and a greasy spillover can cause a fire.

This appliance is equipped with different size surface elements. Select pans with flat bottoms large enough to cover element. Fitting pan size to element will improve cooking efficiency.

GLASS-CERAMICSURFACE: NEVER cook on broken cooktop. If cooktop should break, cleaning solutions and spillovers may penetrate the broken cooktop and create a risk of electric shock. Contact a qualified technician immediately.

Deep Fat Fryers

Use extreme caution when moving the grease pan or disposing of hot grease. Allow grease to cool before attempting to move pan.

Ventilating Hoods

Clean range hood and filters frequently to prevent grease or other flammable materials from accumulating on hood or filter and to avoid grease fires.

When flaming foods under the hood, turn the fan on.

Cleaning Safety

Clean cooktop with caution. Turn off all controls and wait for appliance parts to cool before touching or cleaning.

Clean with caution. Use care to avoid steam burns if a wet sponge or cloth is used to wipe spills on a hot surface. Some cleaners can produce noxious fumes if applied to a hot surface.

Clean only parts listed in this guide.



Do not leave racks, broiling pan, food or cooking utensils, etc. in the oven during the self-cleancycle.

Do not clean door gasket. The door gasket is essential for a good seal. Care should be taken not to rub, damage, or move the gasket.

Do not use oven cleaners or oven liners of any kind in or around any part of the self-cleanoven.

Before self-cleaningthe oven, remove broiler pan, oven racks and other utensils, and wipe off excessive spillovers to prevent excessive smoke or flare ups.

Important Safety Notice and Warning

The California Safe Drinking Water and Toxic Enforcement Act of 1986 (Proposition 65) requires the Governor of California to publish a list of substances known to the State of California to cause cancer or reproductive harm, and requires businesses to warn customers of potential exposures to such substances.

Users of this appliance are hereby warned that when the oven is engaged in the self-cleancycle, there may be somelow-levelexposure to some of the listed substances, including carbon monoxide. Exposure to these substances can be minimized by properly venting the oven to the outdoors by opening the windows and/or door in the room where the appliance is located during theself-cleancycle.

IMPORTANT NOTICE REGARDING PET BIRDS: Never keep pet birds in the kitchen or in rooms where the fumes from the kitchen could reach. Birds have a very sensitive respiratory system. Fumes released during an oven self-cleaningcycle may be harmful or fatal to birds. Fumes released due to overheated cooking oil, fat, margarine and overheatednon-stickcookware may be equally harmful.

Save These Instructions for Future Reference


Surface Cooking

Surface Controls

Use to turn on the surface elements. An infinite choice of heat settings is available from Low to High. The knobs can be set on or between any of the settings.

Setting the Controls

1.Place pan on surface element.

2.Push in and turn the knob in either direction to the desired heat setting.

The control panel is marked to identify which element the knob controls. For example, the graphic at right indicates left front element.

3.There is an element indicator light on the control panel. When any surface control knob is turned on, the light will turn on. The light will turn off when all the surface elements are turned off.

When a control is turned on, a glow can be seen through the smoothtop surface. The element will cycle on and off to maintain the preset heat setting, even on High.

4.After cooking, turn knob to OFF. Remove pan.

Suggested Heat Settings

The size and type of cookware, type and amount of food being heated, and wattage of individual elements will determine where to set the knob for cooking operations. Some elements have a predetermined simmer and melt setting that will require only minor adjustment up or down depending on the food being prepared. The other elements have settings printed around the knobs that are also unique to those elements. Adjust the heat settings to the numbers that give the desired cooking results. For information on cookware and

other factors affecting heat settings, refer to “Cooking Made Simple” booklet. The following descriptions will aid in choosing the settings that will give optimum results.

Hold or Warm: Food maintains a temperature above 140°F without continuing to cook. Food is initially hot and then heat is reduced. Never use a hold or warm setting to reheat cold food.

Simmer: Food forms bubbles that barely break the surface. Foods are between 185°F and 200°F. A simmer

setting can also be used to steam or poach foods or continue cooking covered foods.

Slow Boil: Food forms bubbles at a moderate pace. A slow boil setting can also be used for most frying and for maintaining the cooking of large amounts of liquids.

Boil: Liquid forms bubbles at a rapid pace. A fast boil setting can also be used to brown meat, stir fry, sauté, and heat oil for frying before turning to a lower setting. The highest 3 or 4 settings on the knob are used for these cooking

operations. The highest setting is always used to bring water to a boil. Some elements offer an even higher speed for boiling liquids.

Dual Elements

The cooking surface has two dual elements located in the right front and left front of the smoothtop. This allows you to change the size of these elements.

Press the switch to the left to use the large element or to the right to use the small element. The selection should be made prior to turning on the element.



Always place a pan on the surface unit before you turn it on. To prevent damage to range, never operate surface unit without a pan in place.

NEVER use the cooktop as a storage area for food or cookware.


Be sure you know which knob controls which surface unit. Make sure you turned on the correct surface unit.

Begin cooking on a higher heat setting then reduce to a lower setting to complete the operation. Never use a high heat setting for extended cooking.

NEVER allow a pan to boil dry. This could damage the pan and the appliance.

NEVER touch cooktop until it has cooled. Expect some parts of the cooktop, especially around the surface units, to become warm or hot during cooking. Use potholders to protect hands.


Make sure surface unit is turned off.

Clean up messy spills as soon as possible.


If cabinet storage is provided directly above cooking surface, limit it to items that are infrequently used and can be safely stored in an area subjected to heat. Temperatures may be unsafe for items such as volatile liquids, cleaners or aerosol sprays.

NEVER leave any items, especially plastic items, on the cooktop. The hot air from the vent may ignite flammable items, melt or soften plastics, or increase pressure in closed containers causing them to burst.

NEVER allow aluminum foil, meat probes or any other metal object, other than a pan on a surface element, to contact heating elements.

NEVER store heavy items above the cooktop that could fall and damage it.


Surface Cooking

Warming Drawer

The Warming Drawer is used for keeping hot foods at serving temperature. It may also be used for warming breads and pastries.

Operating the Controls:

1.If using the rack, position it where needed.

2.Push in and turn the control knob to

the desired setting.

3. Allow the drawer to preheat for ten minutes.

4. Place food in warming drawer.

5. When finished, turn the knob to OFF.

Remove food from the drawer.

Warming Chart




Type of Food








Med - High


Beef - Rare


(4 - High)


Cooked Cereals



Dinner Plate








Fried Food

Gravy, Cream Sauces




Hamburger Patties



Hors d’oeuvres









Potatoes - Baked



Potatoes - Mashed












Low - Med


Coffee Cake


(Low - 3)


Warming - Plates






Warming Drawer Notes:

Do not warm food for more than one hour (eggs 30 minutes) after cooking.

Food must be at serving temperature before being placed in the drawer.

Breads, pastries and fruit pies may be warmed from room temperature on High setting.

Use only oven-safecookware.

Remove food from plastic bags and place in oven-safecookware.

Serving dishes and plates can be warmed while preheating the drawer.

Cover food with a lid or aluminum foil. Do not use plastic wrap. ( Fried foods do not need to be covered.)

Smoothtop Surface

Smoothtop Surface Notes

Cooktop may emit light smoke and odor the first few times the cooktop is used. This is normal.

Smoothtop cooktops retain heat for a period of time after the element is turned off. Turn the elements off a few minutes before food is completely cooked and use the retained heat to complete cooking. When the hot surface light turns off, the cooking area will be cool enough to touch. Because of the way they retain heat, the smoothtop elements will not respond to changes in settings as quickly as coil elements.

In the event of a potential boilover, remove the pan from the cooking surface.

Never attempt to lift the cooktop.

The smoothtop surface may appear discolored when hot. This is normal and will disappear when the surface cools.

Cooking Areas

The cooking areas on your range are identified by permanent circles on the smoothtop surface. For most efficient cooking, fit the pan size to the element size.

Pans should not extend more than 1/2 to1-inchbeyond the cooking area.

When a control is turned on, a glow can be seen through the smoothtop surface. The element will cycle on and off to maintain the preset heat setting, even on Hi.

For more information on cookware, refer to Cookware Recommendations on page 6 and “Cooking Made Simple” booklet included with your range.








Hot Surface Light

The Hot Surface indicator light is located on the control panel. The light will be illuminated when any cooking area is hot. It will remain on, even after the control is turned off, until the area has cooled.


Surface Cooking

Warming Zone

Use the Warming Zone to keep hot cooked foods warm, such as vegetables, gravies and oven-safedinner plates.

Setting the Control:

1. Push in and turn the knob. Warming temperatures are approximate and are indicated on the control as Min,2-8andMax. However, the control can be set to

any position between Min and Max.

2. When done, turn the control to OFF and remove food. The Hot Surface indicator light

will go off when the Warming Zone surface has cooled.


Never warm food for longer than one hour (eggs for 30 minutes), as food quality may deteriorate.

Do not heat cold food on the Warming Zone.

Heat settings will vary depending on type and amount of food. Always hold food at proper food temperatures. USDA recommends food temperatures between 140°-170° F.

Suggested Settings


Type of food


Min - 2















- 5

Dinner Plate with Food





Soups (Cream)









- Max

Hot Beverages

Liquid Soups




Fried Foods








Warming Zone Notes

Use only cookware and dishes recommended as safe for oven and cooktop use.

Always use oven mitts when removing food from the Warming Zone as cookware and plates will be hot.

All foods should be covered with a lid or aluminum foil to maintain food quality.

When warming pastries and breads the cover should have an opening to allow moisture to escape.

Do not use plastic wrap to cover foods. Plastic may melt on to the surface and be very difficult to clean.

Tips to Protect the

Smoothtop Surface

Cleaning (see page 20 for more information)

Before first use, clean the cooktop.

Clean your cooktop daily or after each use. This will keep your cooktop looking good and can prevent damage.

If a spillover occurs while cooking, immediately clean the spill from the cooking area while it is hot to prevent a tough cleaning chore later. Using extreme care, wipe spill with a clean dry towel.

Do not allow spills to remain on the cooking area or the cooktop trim for a long period of time.

Never use abrasive cleansing powders or scouring pads which will scratch the cooktop.

Never use chlorine bleach, ammonia or other cleansers not specifically recommended for use on glass-ceramic.

To Prevent Marks & Scratches

Do not use glass pans. They may scratch the surface.

Never place a trivet or wok ring between the surface and pan. These items can mark or etch the top.

Do not slide aluminum pans across a hot surface. The pans may leave marks which need to be removed promptly. (See Cleaning, page 20.)

Make sure the surface and the pan bottom are clean before turning on to prevent scratches.

To prevent scratching or damage to the glass-ceramictop, do not leave sugar, salt or fats on the cooking area. Wipe the cooktop surface with a clean cloth or paper towel before using.

Never slide heavy metal pans across the surface since these may scratch.

To Prevent Stains

Never use a soiled dish cloth or sponge to clean the cooktop surface. A film will remain which may cause stains on the cooking surface after the area is heated.

Continuously cooking on a soiled surface may/will result in a permanent stain.

To Prevent Other Damage

Do not allow plastic, sugar or foods with high sugar content to melt onto the hot cooktop. Should this happen, clean immediately. (See Cleaning, page 20.)

Never let a pan boil dry as this will damage the surface and pan.


Surface Cooking

Never use cooktop as a work surface or cutting board.

Never cook food directly on the surface.

Do not use a small pan on a large element. Not only does this waste energy, but it can also result in spillovers burning onto the cooking area which requires extra cleaning.

Do not use non-flatspecialty items that are oversized or uneven such as round bottom woks, rippled bottom and/or oversized canners and griddles.

Do not use foil or foil-typecontainers. Foil may melt onto the glass. If metal melts on the cooktop, do not use. Call an authorized Amana Servicer.

Cookware Recommendations

Using the right cookware can prevent many problems, such as food taking longer to cook or achieving inconsistent results. Proper pans will reduce cooking times, use less energy, and cook food more evenly.

Flat Pan Tests

See if your pans are flat.

The Ruler Test:

1.Place a ruler across the bottom of the pan.

2.Hold it up to the light.

3.Little or no light should be visible under the ruler.

The Bubble Test:

1.Put 1 inch of water in the pan. Place on cooktop and turn control to High.

2.Watch the formation of the bubbles as the water heats. Uniform bubbles mean good performance, and uneven bubbles indicate hot spots and uneven cooking.

See “Cooking Made Simple” booklet for more information.



Flat, smooth-bottom

Pans with grooved or warped bottoms.


Pans with uneven bottoms do not cook


efficiently and sometimes may not


boil liquid.




Very thin-gaugemetal or glass pans.



Pans that are the

Pans smaller or larger than the

same size as the

element by 1 inch.





Secure handles.

Cookware with loose or broken handles.


Heavy handles that tilt the pan.







Flat bottom woks.

Woks with a ring-standbottom.



Canning and Oversize Cookware

All canners and large pots must have flat bottoms and must be made from heavy-gaugematerials. This is critical on smoothtop surfaces. The base must not be more than

1 inch larger than the element.

When canners and pots do not meet these standards, cooking times may be longer, and cooktops may be damaged.

Some canners are designed with smaller bases for use on smoothtop surfaces.

When canning, use the High heat setting only until the water comes to a boil or pressure is reached in the canner. Reduce to the lowest heat setting that maintains the boil or pressure. If the heat is not turned down, the cooktop may be damaged.

See “Cooking Made Simple” booklet for more information.


Oven Cooking

Control Panel



The control panel is designed for ease in programming. The display window on the control shows time of day, timer and oven functions. Control panel shown includes Convect and other model specific features. (Styling may vary depending on model.)



Use for convection baking and roasting.



Use for baking and roasting.



Use for broiling and top browning.



Cancels all operations except Timer



and Clock.



Use to set time of day clock.


Oven Light

Use to turn the oven light on or off.



Use to set and save a specific Cook &



Hold procedure.



Use to set self-cleancycle.


Cook & Hold

Bakes for a preset time, then holds food



warm for 1 hour.


Keep Warm

Use to keep cooked food warm in oven.



Programs the oven to start baking at



a later time.


Number Pads

Use to set time and temperature.



Use to quickly set temperatures.



Sets Timer.




Note: Four seconds after pressing the number pads or the Autoset 0 pad, the time or temperature will automatically be entered. If more than 30 seconds elapse between touching a function pad and the number pads or the Autoset 0 pad, the function will be canceled and the display will return to the previous display.


The clock can be set to display time in a 12-houror24-hourformat. The clock is set at the factory for the12-hourformat.

To change the clock to 24-hourformat:

1.Press and hold the Cancel and Favorite pads for three seconds.

• 12 Hr flashes in the display.

2.Press the Autoset 0 pad to select 24 Hr; press again to select 12 Hr.

3. Set the time of day following the directions in the To set the Clock section.

Using the Touchpads

Press the desired pad.

Press the number pads to enter time or temperature.

Press the Autoset 0 pad to enter temperature.

A beep will sound when any pad is touched.

A double beep will sound if a programming error occurs.

To set the Clock:

1.Press the Clock pad.

The time of day flashes in the display.

2.Press the appropriate number pads to set the time of day.

Colon flashes in the display.

3.Press the Clock pad again or wait four seconds.

The colon will remain on.

When electrical power is supplied or after a power


interruption, the last clock time before power was


interrupted will flash.




Oven Cooking

To recall the time of day when another time function is showing, press the Clock pad.

Clock time cannot be changed when the oven has been programmed for Delay Cook, Delay Clean or Cook & Hold.

To cancel the Clock display:

If you do not want the time of day to display:

Press and hold the Cancel and Clock pads for three seconds. The time of day will disappear from the display.

When the clock display is canceled, press the Clock pad to briefly display the time of day.

When the clock display is canceled, after 15 minutes, the oven control will go into Standby Mode to save energy. The display will be blank and the oven light will not operate. To “wake up” the control from Standby Mode, press any touchpad.

A double beep will sound.

To restore the Clock display:

Press and hold the Cancel and Clock pads for three seconds. The time of day will reappear in the display.


The timer can be set from one minute (0:01) up to 99 hours and 59 minutes (99:59).

The timer can be used independently of any other oven activity. It can also be set while another oven function is operating.

The Timer does not control the oven. It only controls a beeper.

To set the Timer:

1.Press the Timer pad.

0:00 and TIMER flash in the display.

2.Press the appropriate number pads until the correct time appears in the display.

The colon and TIMER will continue to flash.

3.Press Timer pad again or wait four seconds.

The colon stops flashing and the time begins counting down.

The last minute of the timer countdown will be displayed in seconds.

4.At the end of the set time, one long beep will sound and “End” will be displayed.

5.Press the Timer pad to clear the display.

To cancel the Timer:

1. Press and hold the Timer pad for three seconds.


2. Press the Timer pad and press ‘0’ using the number pads.

Locking the Control and Oven Door

The touchpad and oven door can be locked for safety, cleaning, or to prevent unwanted use. The touchpads will not function when locked.

If the oven is currently in use, the touchpads and door cannot be locked.

The current time of day will remain in the display when the touchpads and door are locked.

To lock:

Press and hold the Cancel and Cook &

Hold pads for three seconds. (Press

Cancel pad first.)

• OFF appears in the display

• LOCK flashes while the door is locking.

To unlock:

Press and hold the Cancel and Cook & Hold pads for three seconds. (Press Cancel pad first.) OFF disappears from the display.

Note: The touchpads and oven door cannot be locked if the oven temperature is 400° F or above.

Fault Codes

BAKE or LOCK may flash rapidly in the display to alert you if there is an error or a problem. If BAKE or LOCK flash in the display, press Cancel pad. If BAKE or LOCK continue to flash, disconnect power to the appliance. Wait a few minutes, and then reconnect power. If the flashing still continues, disconnect power to the appliance and call an authorized servicer.