Alcatel-Lucent 5580 User Manual

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Alcatel-Lucent

5580 Home Network

Manager

The Intelligent and Vendor-Independent

Digital Home Network Manager

Overview

The Alcatel-Lucent5580 Home Network Manager (HNM) is a centralized solution that solves the challenge of managing digital home networks. It automates the setup and configuration of customer premises equipment (CPE) on a large scale. It also helps you reduce operational expenses, thanks to proactive maintenance, diagnosis and troubleshooting capabilities. As a result, you can deploy advanced digital and multimedia communication services to the home cost effectively, while delivering the quality of experience end users are looking for.

2 Alcatel-Lucent5580 Home Network Manager

Mastering the Digital Home Revolution

The customer home network is becoming the cornerstone of your service delivery chain. Enabling your organization to master the home management challenge will translate into reduced operational costs and increased customer satisfaction.

Managing the Full Digital Home

Communication services are constantly evolving. Today your focus is on providing triple-playservices. Soon, you will move to convergedfixed-mobileservice offerings. Each service wave brings along a specific set of devices that you need to manage — from residential gateways,set-topboxes and VoIP phones to femto cell gateways. The heterogeneous nature of home networks will

require integrated management of all these devices, whatever their vendor.

Overcome the Mass

Management Challenge

The growing number of homes to care for — and the heterogeneous nature of devices and services — have turned the home network into a source of many potential problems. Complexity is further increased by the ongoing need for firmware upgrades, bug fixes and new service rollouts. So new tools are essential to help you master this intensified complexity and the associated mass management challenge.

Keeping Operational

Costs Under Control

Because the current competitive environment is forcing you to reduce your operational costs, you need to

rationalize installation, activation, maintenance, customer support and troubleshooting processes to the greatest possible extent. Important gains can be achieved through customer self-careand proactive management to eliminate problems early on.

Achieving the Best

Subscriber Experience

Your mainstream subscribers have neither the knowledge nor the willingness to care for the increasing complexity of home networking technologies. They expect easy-to-install services that work smoothly. As a result, they will value any tool or support services you provide. Satisfied subscribers will translate into increased loyalty, while effective tools will speed up service adoption.

Smooth Integration in Your

Operational Organization

Moving to the digital home requires an operational transformation. You need to implement automated and flow-throughprocesses for your service provisioning, maintenance and customer support operations. Also, as your organization and service offerings continue to evolve, you need flexible solutions that can meet your changing needs.

Troubleshooting, root cause identification and resolution are all dependent on having tools that provide technicians and customer service representatives (CSRs) with a view into the network all the way to the end devices consuming that application

T H E Y A N K E E G R O U P –

E X P L O R I N G I P T V L I F E C Y C L E A N D O P E R A T I O N A L C O S T S

( O C T O B E R 2 0 0 6 )

Alcatel-Lucent5580 Home Network Manager 3

Overcoming the Digital

Home Management Challenge

The Alcatel-Lucent5580 HNM provides extended digital home management capabilities. It supports your fulfillment and assurance processes with advanced automation and troubleshooting capabilities. Based on DSL Forum management standards, the solution allows you to provide multivendor CPE management capability.

A Truly Multivendor CPE

Management Solution

The DSL Forum has finalized TR-069and associated digital home management standards. These have been defined to enable multivendor management of customer premises equipment. TheAlcatel-Lucent5580 HNM fully complies withTR-069and associated standards, making it the most advanced multivendor management solution on the market. CPE interoperability is thoroughly tested to provide openness and rapid deployment. This offers you increased flexibility in CPE selection and evolution strategy.

Enables Automated Mass

Management Operations

The Alcatel-Lucent5580 HNM brings automation to unprecedented levels. It supports grouped operations that execute management operations for a wide set of devices in a single operator action. It also supports an intelligent policy engine that triggers management operations, upon validation of dynamic criteria. Such policies can trigger quick operational reactions to any management events as they arise.

Accelerates Introduction

of New Devices and Services

The Alcatel-Lucent5580 HNM can manage new device types or releases with no adaptations. New devices can be supported on the fly, while the system continues operating. This helps you cope with thefast-changingnature of your digital home ecosystem. For instance, theAlcatel-Lucent5580 HNM can easily cope with the introduction of innovative video service or take over the management of new femto cell gateways as you launch new fixed mobile service offerings.

Supports Flexible Deployment

and Operational Modes

The Alcatel-Lucent5580 HNM can be used as a full fledged management tool for your daily requirements while acting as a proxy forOSS-drivenmanagement operations. It can also support strict management context separation, enabling a single system to be used by several internal or external organizations. This allows you to work in a local loop unbundling context, by granting management access tothird-partyservice providers, offering retail services on top of your access infrastructure.

4 Alcatel-Lucent5580 Home Network Manager

Integrates into Your OSS Organization

Your service activation and assurance processes rely on a number of OSS applications. The Alcatel-Lucent

5580 HNM is easy to integrate into your OSS and BSS environment, thanks to its northbound interface, based on WebService and a high-levelabstraction. Building streamlined,end-to-endfulfillment and assurance processes allows you to achieve high levels of automation and faster reaction to network events.

FEATURE

BENEFITS

Multivendor management, based on DSL Forum standards (TR-069,TR-111,etc.)

Comprehensive home network management for all home devices

 

(residential gateway, VoIP phones, etc) and vendors

 

Broad freedom in device selection

 

 

Support for multiple zero-touchactivation scenarios

Simplified device installation and activation

 

Activation options to meet your needs

 

 

Flexible management of operator roles and rights, with strict separation

Support for specific organizational needs, including wholesale/retail

of management domains

business models

 

 

Hot deployable extension of new device types and object models

Faster, easier introduction of new devices and services

 

Streamlined evolution of digital home ecosystem

 

 

Grouped management operations and intelligent policies

Reduced cost and complexity for home network management

 

Support for proactive management and large-scaleoperations

 

 

OSS interface based on web services

Streamlined, cost-effectiveintegration into your OSS/BSS environment

 

 

Figure 1. Alcatel-Lucent5580 HNM Operational Overview

 

 

 

Fulfillment

 

 

 

 

 

 

 

Assurance

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Initial Device

 

New Service

 

 

Proactive

 

 

Remote

 

 

 

Activation

 

 

 

 

 

Diagnosis and

 

 

 

 

Activation

 

 

Maintenance

 

 

 

 

 

(Zero Touch)

 

 

 

 

 

Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Set unique device

 

Update device

 

Update device software

 

Detect device and

 

 

 

 

credentials

 

 

configuration (new

 

 

(bug fixing)

 

 

service problems

 

 

Enable device

 

 

service settings)

 

Implement networkwide

 

Diagnose problems

 

 

 

 

management

 

Update device

 

 

configuration changes

 

Troubleshoot (change

 

 

Set initial device

 

 

software (new service

 

 

 

 

 

 

 

configurations, reboot,

 

 

 

 

configuration

 

 

support)

 

 

 

 

 

 

 

update sofware, etc.)

 

 

Update device software

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Mass Management

 

 

 

Full Home Coverage

 

 

Multivendor Device

 

 

 

 

 

 

 

 

(RGW, STB, VoIP Phones, WiMAX

 

 

 

 

 

 

 

and Automation

 

 

 

 

 

 

Management

 

 

 

 

 

 

 

 

Subscriber Station, Femto Cell)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Alcatel-Lucent5580 Home Network Manager 5

How the Alcatel-Lucent5580 HNM Works

Remote Device Management Based on DSL Forum TR-069

The Alcatel-Lucent5580 HNM implements theWAN-sidemanagement protocol described in the DSL ForumTR-069standard.TR-069specifies a protocol stack, connectivity and object model for the management of modems and residential gateways. TheTR-069standard has been extended withTR-111to allow management of devices behind a NAT residential gateway. Connectivity between theAlcatel-Lucent5580 HNM and home devices is established based on HTTP and IP protocols, making thelink-layerindependent and suitable for any service provider (access provider, Internet service provider [ISP] or application provider).

The TR-069protocol isCPE-driven,as the CPE connects periodically to the management system. The CPE also contacts theAlcatel-Lucent5580 HNM on specific events such as reboot and IP address change. This communication is complemented with a connection request mechanism, permitting theAlcatel-Lucent5580 HNM to contact the CPE at any time.

Figure 2. DSL Forum Standards for CPE Management

 

 

 

 

 

IP-STB

 

 

WT-121,WT-123:TR-069

 

 

WT-135:STB

 

 

 

TR-064:LAN-side

Object Model

OSS/BSS

Implementation and Interoperability

 

 

 

 

 

TR-098,TR-133:

CPE Management

 

 

 

 

 

 

 

 

QoS Extensions

 

 

 

 

 

 

TR-106:Common Data

 

 

 

 

Model Template

 

 

TR-069:WAN-side

 

 

 

WT-131,WT-132ACS

CPE Management

 

TR-111:Remote Management of

 

Northbound Interface

 

 

VoIP

 

 

Home Devices (TR-069pass-thru)

 

 

 

 

Policy

Auto-Configuration

Residential

 

 

 

Server (ACS)

Gateway (RG)

 

TR-104:VoIP

 

 

 

 

 

Object Model

 

 

TR-094:HN Multiservice

TR-068:WT-124,

WT-140:NAS

 

 

 

Delivery Framework

RG Requirements

 

 

 

 

 

Data Model

 

 

 

TR-110:VoIP

TR-122:Voice ATA

 

 

Call Center

 

Reference Models

Requirements

 

 

Supported in HNM 2.3

 

 

Home Storage

Games

 

 

Console

 

 

 

 

Server

 

 

 

 

 

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CPE interoperability tests

Working with the MotiveSmart verification program, Alcatel-Lucentis engaged in thorough interoperability testing with more than

40 market-leadingCPE vendors. Tests check conformance toTR-069and associated standards and are executed according toPD-128specifications.

Figure 3. A Sampling of CPE Vendors in Interoperability Tests with Alcatel-Lucentand Motive

Alcatel-Lucent5580 Home Network Manager 7

The Alcatel-Lucent

5580 HNM in Action

Devices and services involve various management operations, including service provisioning, security, traffic policing and troubleshooting. These need to be controlled by operators, customer support personnel or even by customers themselves. The AlcatelLucent 5580 HNM is a full-fledgedmanagement system, operated via graphical user interface. As shown in Figure 4, it can also serve as a management hub, performing operations on behalf of OSS applications, including provisioning or traffic policing, or from customer support or customerself-caresolutions.

Intelligent Policy Engine

An intelligent policy engine is implemented to provide a high level of automation for day-to-dayoperations, including initial device activation and configuration, configuration updates, proactive maintenance and troubleshooting. Detailed reporting is provided to inform operators of the state of a given policy — typically statistics on successfully executed actions, aborted actions oron-goingretries.

Multiple Device Activation Scenarios

“Zero-touch”activation offers your subscribers the ability to activate new devices simply and easily. The objective of the initial device activation is to give the device access to your Internet network, configure the device for the services subscribed and enable theAlcatel-Lucent5580 HNM to take over device management.

The Alcatel-Lucent5580 HNM supports three main device activation scenarios, allowing you to choose those that best suit your needs, with easy adaptation as your services and processes evolve.

Figure 4. The Alcatel-Lucent5580 HNM Serving as a Digital Home Management Hub

User Database

AAA Infrastructure

Service Provisioning

Fault Management

OSS Applications

 

Web Services

 

 

Customer

Management

Policy

Device Management

Support

Actions

Engine

Mass Operations, etc.

 

Platform

 

 

 

Integration

 

 

 

Device Model

 

 

CSR

Soundbound Interface

Operator

 

 

Self Installation

Customer Self-Care

Customer

TR-069TR-111SNMP

Home

Network

RGW, STB, VoIP Phones,

WiMAX Subscriber Stations, Femto Cell, etc.

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Managing New Devices on the Fly

The Alcatel-Lucent5580 HNM can manage new device types or releases on the fly. For that purpose, you can simply load the object model of the device in an XML form. The AlcatelLucent 5580 HNM will take over management of the device with no need for further adaptation.

Interaction in Your

OSS Environment

The Alcatel-Lucent5580 HNM provides a northbound interface to communicate with higher level OSSs. This interface is implemented through a set ofhigh-levelprimitives covering service provisioning, device configuration, software management, etc. These

Figure 5. Multiple Device Activation Scenarios

primitives provide a powerful means for OSS applications to perform management operations on one or several devices with a single command.

System Architecture

The Alcatel-Lucent5580 HNM has been developed as a J2EE application, making it independent of the underlying operating system. The Java Virtual Machine shields the application server from the underlying hardware. TheAlcatel-Lucentuses BEA WebLogic, but owing to the use of J2EE, it can be easily adapted to other middleware systems (e.g., Jboss). Hibernate provides the same independence for the database technology and enables smooth migration from Oracle to any other database system.

Zero-TouchActivation Processes

(All processes are fully automated; no customer or operator intervention)

 

 

Pre-Provisioning

 

Zero--Touch

 

Customer Self-Serve

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Initial Device Status

 

Unique Credentials

 

 

 

 

 

(User name, password,

 

Default Credentials

 

Default Credentials

(Factory pre-provisioning)

 

 

 

 

management system URL)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Process Highlights

 

Configure Device

 

Set Unique Credentials

 

Set Unique Credentials

 

for Service

 

Configure Device for Service

 

Configure Device for Service

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Limited Upfront OSS

 

Device Configured

 

Devices Configured on the Fly

Pros

 

 

 

Support for Customer

 

Adaptations

 

on the Fly

 

 

 

 

 

Self-Ordering

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Factory Pre-Provisioning

 

 

 

 

Cons

 

Implies Logistic

 

Need Upfront OSS

 

Need Upfront OSS

 

Challenge and Device

 

Adaptations

 

Adaptations

 

 

 

 

 

 

Delivery Lead Time

 

 

 

 

 

 

 

 

 

 

 

Alcatel-Lucent5580 Home Network Manager 9

Alcatel-LucentDigital Home Care Solution

Addressing Comprehensive Digital Home

Management Needs

Because your operating challenges extend beyond home devices, Alcatel-Lucenthas developed the Digital Home Care solution with our partner Motive Inc. It extends theAlcatel-Lucent5580 HNM digital home management capabilities to include customer support interactions (throughself-careand CSR assisted care tools), along with DSL loop validation, optimization and troubleshooting. The solution is integratedout-of-the-box,but it can also accommodate various adaptations to meet your specific needs. It increases efficiency by eliminating problems upfront — and typically reduces digital home operational expenses by an average 50 percent.

10 Alcatel-Lucent5580 Home Network Manager