Alcatel-Lucent 4019 User Manual 2

Alcatel OmniPCX Office

Alcatel 4018/4019

User manual

How

Introduction

Thank you for choosing a telephone from the 4018/4019 range manufactured by Alcatel. Your terminal has a new ergonomic layout for more effective communication.

How to use this guide

			Lift the receiver.			Line key.
			Hang up.		2	Specific key on numeric keypad.
	c	def	Numeric keypad.			Partial view of display.
	ab
	jkl	mno
2		3
5		6
			Means that the function is subject to programming. If necessary, contact your installer.
			Adjustment “reduce”.			Fixed key.
			Adjustment “increase”.			MENU key.
			Loudspeaker,			Voice mail access key.
			hands free.
			Move the navigation key up or down.
			To go back one level (press and release) or to return to the welcome page (press and hold) ;
			during a conversation, can be used to access the different pages and to return to the telephone
			screens.
These symbols can be supplemented by small icons or text.

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2.

3.

Contents

Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6 Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7

1.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7 1.2 Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7 1.3 Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7 1.4 Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . p.7 1.5 Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . p.7 1.6 Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8 1.7 Filtering calls using the voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8 1.8 Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8 1.9 Make a call-back request to a busy number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8 1.10 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8 1.11 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9 1.12 Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9

During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10

2.1 Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10 2.2 Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10 2.3 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10 2.4 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10 2.5 Three-way conference with internal and/or external correspondents (conference) . . . . p.11 2.6 Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11 2.7 Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11 2.8 Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11 2.9 Store a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12 2.10 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12

Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13

3.1 Receiving supervised call ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13 3.2 Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13 3.3 Manager/secretary filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13 3.4 Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13 3.5 Answering briefly in place of the operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13 3.6 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14 3.7 Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14 3.8 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14 3.9 Calling a correspondent on his/her loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14 3.10 Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . p.14 3.11 Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15 3.12 Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . . p.16 3.13 Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p.16

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5.

6.

Keep in touch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17

4.1 Selecting calls to be diverted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17 4.2 Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . . p.17 4.3 Diverting your calls to your voice message service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17 4.4 When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17 4.5 Activate/disable the personal assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17 4.6 Personal assistant : reaching you with one number only . . . . . . . . . . . . . . . . . . . . . . . . . . p.18 4.7 Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18 4.8 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p.18 4.9 Applying a selective diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18 4.10 Diverting all group calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18 4.11 Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19 4.12 Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19 4.13 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19 4.14 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19 4.15 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20 4.16 Message notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20

Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21

5.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21 5.2 Finding out the cost of an outside call made for an internal user from your terminal . . . p.21

Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22

6.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22 6.2 Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22 6.3 Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22 6.4 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22 6.5 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23 6.6 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23 6.7 Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23 6.8 Programming direct call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23 6.9 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24 6.10 Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24 6.11 Broadcasting background music on your loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24 6.12 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24 6.13 Activating/deactivating "forced headset" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25

Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26

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Getting to know your telephone

Telephone

Handset

Alphanumeric keypad

Audio keys

Hang-up key: to terminate a call.

Hands-free/Loudspeaker Key: to make or answer a call without lifting the receiver (Alcatel 4018).

• Lit in hands-free mode or headset mode (short press).

•Flashing in loudspeaker mode(long press).

Intercom/Mute key:

• During a conversation: press this key so that your correspondent can no longer hear you.

•Terminal idle: press this key to answer calls automatically without picking up the receiver.

To adjust the loudspeaker or handset volume up or down

Function keys

Messaging key to access various mail services:

if the key flashes, a new voice message or a new text message has been received.

'Redial' key :

• To access the 'Redial' function (short press)

•Call back on the last 10 number dialled (long press).

Navigation

Who am I

Lock

Settings

Up-down navigator: used to navigate around the home page, through the menus or in a text zone when entering characters.

The home page consists of:

•Information on the status of the set (set locked, call forward, etc.),

•Date and time,

•Set programming and configuration functions.

Functions accessible (set in idle position):

Features accessible in conversation:

Who am I	Identify the terminal you are on,
Rediallist	Call back on the last 10 number dialled,

Lock	Lock / unlock your telephone,

Appointment	Programming an appointment reminder,

Forward

Settings

Dialbyname

Divert your calls to another number. (immediate forwarding, forward to voice mail, forward to bleeper),

Configure the set (personal assistant, display, ring tone, voice mail, etc.),

Using call by name.

.

Other features can be accessed depending on the configuration of the system.

Hold

¤MFcode

Savetorep

Dialbyname

Placing a call on hold (hold),

Sending DTMF signals,

Store the number in the personal phone book,

Call a second correspondent using call by name.

OK	OK key: used to validate your choices and options while programming or configuring.
	Back/Exit key: to return to previous menu (short press) or return to first screen (long press). You can also use this key to correct
	a character you entered.

Function keys and programmable keys

Guide key: use to obtain information on the pre-programmed keys or to access the set programming or configuration.

Phone book key: phone book key to access your personal phone book (short press) or to make a call by name (long press or press twice).

Pre-programmed function keys and programmable key:

Lit when the function associated with the key is activated.

The 6-key block consists of:

two line keys,

one 'immediate forwarding or cancel call-forward' key,

one 'conference' key,

one 'transfer' key,

one direct call key to programme.

6

1 Using your telephone

1.1	Making a call

c	def		c	def		c	def
ab			ab			ab
2	3	OR	2	3	OR	2	3
	o			mno			o
jkl	mn		jkl				mn
	6			6		jkl	6
5			5			5
dial directly		lift the	number		hands free	number
the number		receiver	required		(Alcatel 4018	required
for your call					only)
OR			conv.
	programmed line		during a conversation
		key

To make an external call, dial the outside line access code before dialling your correspondent's number. 9 is the default code for an outside line.

For the operator, dial '0' (by default).

1.2	Receiving a call

	OR	OR
lift the	hands free	press the key for
receiver	(Alcatel 4018	the line that is lit
	only)			up

1.3	Using the telephone in 'Hands free' mode (Alcatel 4018 only)
Terminal idle:

you are in hands free mode

press and release

Call in progress:

conv.

during a

press and release

conversation

During a conversation, you can lift the receiver without terminating the call.

	Activating the loudspeaker during a conversation (receiver lifted) -
1.4	Loudspeaker

conv.

the loudspeaker key flashes

during a		activate loudspeaker
conversation		(long press)
	OR	The key is no longer lit
	adjust volume	deactivate
	(7 levels)	loudspeaker
		(long press)

press and release the loudspeaker key to switch to hands free mode (light steady).

1.5	Calling your correspondent by name (company directory)

		OK
long press	first letters of your	select the name from
or press	correspondent’s	the displayed list
twice	name

You enter your contact's name in predictive text mode. In this mode, enter each letter of the name by pressing only once on the key with this letter.

7

Using your telephone

1.6 Make a call using the personal phone book

	c	def
	ab
	2	3	OR	OK
		o
	jkl	mn
		6
	5
press and	press the			select the contact to start the call
release	programmed key			call
	directly (0 to 9)

1.7	Filtering calls using the voice mailbox (Alcatel 4018 only)

This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him.

• Activating call screening:

	c	def
	ab
	2	3
		o
	jkl	mn
		6
	5

'voice mailbox						enter your personal	same key to stop listening and
screening'						password	deactivate the screening
programmed key
• When you receive a call:
	call					you hear the message left by your
						caller
name or number of
the caller
			OR			OR
to take the call						to stop listening only

1.8	Redialling
Redialling the last number dialled (redial):

last number redial

'Redial' key (short press)

Call back on the last 10 number dialled:

OR	Rediallist	OK		OK
'Redial' key			select the No. in the	start the call
(long press)			last ten issued

1.9 Make a call-back request to a busy number

	the number you are calling is	¤Call back	OK
	busy

1.10 Answering an internal call in intercom mode (Alcatel 4018 only)

You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in hands free mode. The screen shows the caller’s identity.

• To activate - Terminal idle:

corresponding LED lights up

When your caller hangs up, intercom mode remains active.

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