Alcatel-Lucent 4019, 4018 User Manual

Alcatel OmniPCXEnterprise

Alcatel 4018/4019

User manual

How

Introduction

Thank you for choosing a telephone from the 4018/4019 range manufactured by Alcatel. Your terminal has a new ergonomic layout for more effective communication.

How to use this guide

		Lift the receiver.		Line key.
		Hang up.	2	Specific key on numeric keypad.
c	def	Numeric keypad.		Partial view of display.;.
ab
jkl	mno
2	3
5	6

Means that the function is subject to programming. If necessary, contact your installer.

Means that the function can be accessed by pressing a programmed key - see Programming the programmable keys.

Adjustment “reduce”.		Fixed key.
Adjustment “increase”.		MENU key.
Loudspeaker,		Voice mail access key.
hands free.

Move the navigation key up or down.

To go back one level (press and release) or to return to the welcome page (press and hold) ; during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return to the telephone screens.

These symbols can be supplemented by small icons or text.

3

1.

2.

3.

4.

5.

Contents

Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6 Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7

1.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7 1.2 Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7 1.3 Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7 1.4 Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . p.7 1.5 Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8 1.6 Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8 1.7 Make a call-back request to a busy number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8 1.8 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8

During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9

2.1 Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9 2.2 Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9 2.3 Barring the reception of a new call during communication. . . . . . . . . . . . . . . . . . . . . . . . p.9 2.4 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10 2.5 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10 2.6 Three-way conference with internal and/or external correspondents (conference) . . . . p.10 2.7 Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10 2.8 Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11 2.9 Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11 2.10 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11 2.11 Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12 2.12 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12 2.13 Recording the current conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12

Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13

3.1 Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13 3.2 Manager/secretary filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13 3.3 Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13 3.4 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14 3.5 Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14 3.6 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14 3.7 Calling a correspondent on his/her loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15 3.8 Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . p.15 3.9 Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15 3.10 Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . . p.16

Keep in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17

4.1 Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . . p.17 4.2 Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17 4.3 When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17 4.4 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p.18 4.5 Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18 4.6 Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18 4.7 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18 4.8 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18 4.9 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19

Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

p.20

5.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20 5.2 Finding out the cost of an outside call made for an internal user from your terminal. . . p.20

6.

Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21

6.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21 6.2 Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21 6.3 Modify the password for your phone set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21 6.4 Modify the password for your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21 6.5 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22 6.6 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22 6.7 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23 6.8 Programming your personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23 6.9 Programming the programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23 6.10 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23 6.11 Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24 6.12 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24

Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25

5

Getting to know your telephone

Telephone

Handset

Alphanumeric keypad

4018 Alcatel

Audio keys

Hang-up key: to terminate a call.

Hands-free/Loudspeaker Key: to make or answer a call without lifting the receiver (Alcatel 4018).

•Lit in hands-free mode or headset mode (short press).

•Flashing in loudspeaker mode (long press).

Intercom/Mute key:

•During a conversation: press this key so that your correspondent can no longer hear you.

•Terminal idle: press this key to answer calls automatically without picking up the receiver.

To adjust the loudspeaker or handset volume up or down

Function keys

Messaging key to access various mail services

If the key flashes orange, a new voice message, a new text message or a call-back request has been received.

'Redial' key:

•To access the 'Redial' function (short press)

•Call back on the last 8 number dialled (long press).

Navigation

Who am I

Lock

Settings

Up-down navigator: used to navigate around the home page, through the menus or in a text zone when entering characters.

The home page consists of:

•Information on the status of the set (set locked, call forward, etc.)

•Date and time

•Set programming and configuration functions

Functions accessible (set in idle position):

Features accessible in conversation:

Who am I	Identify the terminal you are on,

Lock	Lock / unlock your telephone,

Forward

Settings

Events

Divert your calls to another number. (immediate forwarding, forward to voice mail, forward to bleeper),

Configure the set (personal assistant, display, ring tone, voice mail, etc.),

Accessing recent calls made and unanswered external calls.

.

Other features can be accessed depending on the configuration of the system.

Enquiry

SendDTMF

Record

Forbidcampon

Calling a second person during a conversation,

Sending DTMF signals,

Recording the current conversation,

Barring the reception of a new call during communication.

OK	OK key: used to validate your choices and options while programming or configuring.
	Back/Exit key: to return to previous menu (short press) or return to first screen (long press).

Function keys and programmable keys

Guide key: Use to obtain information on the pre-programmed keys or to access the set programming or configuration.

Phone book key: Access your personal directory.

Pre-programmed function keys and programmable key

Lit when the function associated with the key is activated.

6

1 Using your telephone

1.1	Making a call

c	def		c	def		c	def
ab			ab			ab
2	3	OR	2	3	OR	2	3
	o			mno			o
jkl	mn		jkl				mn
	6			6		jkl	6
5			5			5
dial directly		lift the	number		hands free	number
the number		receiver	required		(Alcatel 4018	required
for your call					only)
OR			conv.
	programmed line		during a conversation
		key

To make an external call, dial the outside line access code before dialling your correspondent's number. 9 is the default code for an outside line.

For the operator, dial '0' (by default).

1.2	Receiving a call

OR		OR
lift the	hands free	press the key for the
receiver	(Alcatel 4018	line that is lit up
	only)

1.3	Using the telephone in 'Hands free' mode (Alcatel 4018 only)
Terminal idle:

you are in hands free mode

press and release

Call in progress:

Helen

during a

press and release

conversation

During a conversation, you can lift the receiver without terminating the call.

	Activating the loudspeaker during a conversation (receiver lifted) -
1.4	Loudspeaker.

Helen

the loudspeaker key flashes

during a		activate loudspeaker
conversation		(long press)
	OR	The key is no longer lit
	adjust volume	deactivate
	(9 levels)	loudspeaker
		(long press)

press and release the loudspeaker key to switch to hands free mode (light steady).

7

Using your telephone

1.5 Make a call using the personal phone book

	c	def
	ab
	2	3	OR		OK
		o
	jkl	mn
		6
	5
press and	press the			select the contact to	start the call
release	programmed key			call
	directly (0 to 9)

1.6	Redialling
Redialling the last number dialled (redial)

last number redial

'redial' key(short press)

Call back on the last 8 number dialled

OR

Events

OK

Redial list

OK

'redial' key (long press)

	OK
select the no. in the	start the call
last ten issued

1.7	Make a call-back request to a busy number

	the number you are calling is	Call back	OK
	busy

1.8	Answering an internal call in intercom mode (Alcatel 4018 only)

You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in hands free mode. The screen shows the caller’s identity.

• To activate - Terminal idle:

corresponding LED lights up

When your caller hangs up, intercom mode remains active.

• To deactivate - Terminal idle:

the corresponding LED goes out

8