Alcatel-Lucent 4019 Digital User Manual
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Alcatel-LucentOmniPCX Enterprise

Communication Server

Alcatel-LucentIP Touch 4018 Phone

Alcatel-LucentIP Touch 4008 Phone

Alcatel-Lucent4019 Digital Phone

User manual

Introduction

Thank you for choosing a telephone from the IP Touch range manufactured by Alcatel-Lucent.Your IP Touch digital terminal has a new ergonomic layout for more effective communication.

How to use this guide

c ab 2

jkl 5

3def

mno 6

Lift the receiver.

 

Line key.

Hang up.

2

Specific key on numeric keypad.

Numeric keypad.

 

Partial view of display.

Means that the feature is subject to programming. If necessary, contact your installer.

Means that the feature can be accessed by pressing a programmed key - see Programming the programmable keys.

Adjustment “reduce”.

 

Fixed key.

 

Adjustment “increase”.

 

MENU key.

Speaker,

 

Voice mail access key.

handsfree.

 

 

 

Move the navigation key up or down.

 

 

To go back one level (press and release) or to return to the welcome page (press and hold) ; during a call, can be used to access the different pages (Menu, Main, etc.) and to return to the telephone screens.

These symbols may be supplemented by small icons or text.

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Contents

Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6 Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7

1.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7 1.2 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 7 1.3 Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 7 1.4 Activating the loudspeaker during a call (receiver lifted) . . . . . . . . . . . . . . . . . . . . . . . . .p. 7 1.5 Making a call using the personal phone book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 8 1.6 Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 8 1.7 Making a callback request to a busy number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 8 1.8 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 8

During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9

2.1 Making a second call during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9 2.2 Answering a second call during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 9 2.3 Barring the reception of a new call during communication. . . . . . . . . . . . . . . . . . . . . . . .p. 9 2.4 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 10 2.5 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 10 2.6Three-wayconference with internal and/or external parties (conference) . . . . . . . . . . .p. 10 2.7 Casual conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 10 2.8 Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 10 2.9 Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 11 2.10Barge-in/Intrusioninto an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 11 2.11 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 11 2.12 Mute, so that your party cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 12 2.13 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 12 2.14 Recording the current call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 12 2.15 Signal malicious calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 12

Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13

3.1 Answering a night or a general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13 3.2 Manager/assistant screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 13 3.3 Individualpick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 13 3.4 Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 13 3.5 Calling an internal party on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 14 3.6 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 14 3.7 Calling a party on his/her loudspeaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 14 3.8 Sending a written message to an internal party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 14 3.9 Sending a copy of a voice message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 15 3.10 Sending a recorded message to a number/a distribution list. . . . . . . . . . . . . . . . . . . . . . .p. 15

Keeping in touch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16

4.1 Diverting calls to another number (immediate forwarding) . . . . . . . . . . . . . . . . . . . . . . . p. 16 4.2 Forwarding your calls to your voice message service . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 16 4.3 When you return, review your recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 16 4.4 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . .p. 17 4.5 Cancelling all forwardings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 17 4.6 Diverting calls when your line is busy (forward if busy) . . . . . . . . . . . . . . . . . . . . . . . . . .p. 17 4.7 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 17 4.8 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 17 4.9 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 18

Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

p. 19

5.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19 5.2 Finding out the cost of an outside call made for an internal user from your terminal. . .p. 19

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Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20

6.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20 6.2 Customizing your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 20 6.3 Modify the password for your phone set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 20 6.4 Modify the password for your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 20 6.5 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 21 6.6 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 21 6.7 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 22 6.8 Programming your personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 22 6.9 Programming the programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 22 6.10 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 22 6.11 Identifying the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 23 6.12 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 23 6.13 Call the associated set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 23 6.14 Forward your calls to the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 23 6.15 Modify the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 23 6.16 The Tandem configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 23

Use the telephone in SIP or 'Safe' mode . . . . . . . . . . . . . . . . . . . . . . . . . p. 24

7.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24 7.2 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 25 7.3 Making a second call during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 25 7.4 Answering a second call during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 26 7.5 Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 26 7.6 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 26 7.7 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 26 7.8 Mute, so that your party cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 27 7.9 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 27 7.10 Diverting calls to another number (immediate forwarding) . . . . . . . . . . . . . . . . . . . . . . .p. 27 7.11 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 27 7.12 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 28 7.13 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 28 7.14 Programming your personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 29 7.15 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .p. 29

Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 30

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Features accessible on call:
Set programming and configuration features
Date and time
Up-down navigator: used to navigate around the home page, through the menus or in a text zone when entering characters.
The home page consists of:
Information on the status of the set (set locked, call forward, etc.)

Getting to know your telephone

Telephone

Receiver

Alphanumeric keypad

Navigation

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

end

4018 Phone

r edial

 

IPTouch

Audio keys

END key to terminate a call.end

Handsfree/Speaker Key:to make or answer a call without lifting the receiver(Alcatel-LucentIP Touch 4008/4018 Phone).

Lit in handsfree mode or headset mode (short press) .

Flashing in speaker mode (long press) .

Intercom/Mute key:

During a call: press this key so that your party cannot hear you .

Terminal idle: press this key so that you can automatically answer a call without lifting the receiver(Alcatel-LucentIP Touch 4008/4018 Phone).

To adjust the speaker or receiver volume up or down

Function keys

Messaging key to access various mail services

If the key flashes orange, a new voice message, a new text message or a callback request has been received.

'Redial' key :

to access the 'Redial' feature (short press),

redial

call back on the last 8 number dialed (long press) .

WhoAmI

Lock

Settings

Functions accessible (set in idle position):

WhoAmI

identifying the terminal you are on,

 

Lock

lock /unlock your telephone,

Forward

Settings

Events

forward your calls to another number. (immediate forwarding, forward to voice mail, forward to bleeper),

configure the set (personal assistant, display, ring tone, voice mail, etc.),

Accessing recent calls made and unanswered external calls.

.

Other features can be accessed depending on the configuration of the system.

Conslt/Enq

SendDTMF

Record

Forbidcamp-on

calling a second person,

sending DTMF signals ,

recording the current call ,

barring the reception of a new call during communication.

OK

OK key: used to validate your choices and options while programming or configuring.

 

 

Back/Exit key: to return to previous menu (short press) or return to first screen (long press).

Feature keys and programmable keys

Guide key: use to obtain information on thepre-programmedkeys or to access the set programming or configuration.

Phone book key: access your personal directory.

Pre-programmedfeature keys and programmable key:lit when the feature associated with the key is activated.

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