Alcatel-Lucent IP Touch 4018, 4019 Digital, IP Touch 4008 User Manual

Alcatel-Lucent OmniPCX Enterprise

Communication Server

Alcatel-Lucent IP Touch 4018 Phone

Alcatel-Lucent IP Touch 4008 Phone

Alcatel-Lucent 4019 Digital Phone

User manual

Introduction

Thank you for choosing a telephone from the IP Touch range manufactured by Alcatel-Lucent. Your IP Touch digital terminal has a new ergonomic layout for more effective communication.

How to use this guide

c ab 2

jkl 5

3def

mno 6

Lift the receiver.		Line key.
Hang up.	2	Specific key on numeric keypad.
Numeric keypad.		Partial view of display.

Means that the feature is subject to programming. If necessary, contact your installer.

Means that the feature can be accessed by pressing a programmed key - see Programming the programmable keys.

Adjustment “reduce”.		Fixed key.
Adjustment “increase”.		MENU key.
Speaker,		Voice mail access key.
handsfree.
Move the navigation key up or down.

To go back one level (press and release) or to return to the welcome page (press and hold) ; during a call, can be used to access the different pages (Menu, Main, etc.) and to return to the telephone screens.

These symbols may be supplemented by small icons or text.

3

1.

2.

3.

4.

5.

Contents

Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6 Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7

1.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7 1.2 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7 1.3 Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7 1.4 Activating the loudspeaker during a call (receiver lifted) . . . . . . . . . . . . . . . . . . . . . . . . . p. 7 1.5 Making a call using the personal phone book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8 1.6 Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8 1.7 Making a callback request to a busy number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8 1.8 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8

During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9

2.1 Making a second call during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9 2.2 Answering a second call during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9 2.3 Barring the reception of a new call during communication. . . . . . . . . . . . . . . . . . . . . . . . p. 9 2.4 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10 2.5 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10 2.6 Three-way conference with internal and/or external parties (conference) . . . . . . . . . . . p. 10 2.7 Casual conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10 2.8 Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10 2.9 Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11 2.10 Barge-in/Intrusion into an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11 2.11 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11 2.12 Mute, so that your party cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12 2.13 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12 2.14 Recording the current call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12 2.15 Signal malicious calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12

Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13

3.1 Answering a night or a general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13 3.2 Manager/assistant screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13 3.3 Individual pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13 3.4 Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13 3.5 Calling an internal party on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14 3.6 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14 3.7 Calling a party on his/her loudspeaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14 3.8 Sending a written message to an internal party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14 3.9 Sending a copy of a voice message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15 3.10 Sending a recorded message to a number/a distribution list. . . . . . . . . . . . . . . . . . . . . . . p. 15

Keeping in touch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16

4.1 Diverting calls to another number (immediate forwarding) . . . . . . . . . . . . . . . . . . . . . . . p. 16 4.2 Forwarding your calls to your voice message service . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16 4.3 When you return, review your recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16 4.4 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p. 17 4.5 Cancelling all forwardings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17 4.6 Diverting calls when your line is busy (forward if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17 4.7 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17 4.8 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17 4.9 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18

Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

p. 19

5.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19 5.2 Finding out the cost of an outside call made for an internal user from your terminal. . . p. 19

6.

7.

Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20

6.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20 6.2 Customizing your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20 6.3 Modify the password for your phone set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20 6.4 Modify the password for your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20 6.5 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21 6.6 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21 6.7 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22 6.8 Programming your personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22 6.9 Programming the programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22 6.10 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22 6.11 Identifying the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23 6.12 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23 6.13 Call the associated set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23 6.14 Forward your calls to the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23 6.15 Modify the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23 6.16 The Tandem configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23

Use the telephone in SIP or 'Safe' mode . . . . . . . . . . . . . . . . . . . . . . . . . p. 24

7.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24 7.2 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25 7.3 Making a second call during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25 7.4 Answering a second call during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26 7.5 Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26 7.6 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26 7.7 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26 7.8 Mute, so that your party cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27 7.9 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27 7.10 Diverting calls to another number (immediate forwarding) . . . . . . . . . . . . . . . . . . . . . . . p. 27 7.11 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27 7.12 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28 7.13 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28 7.14 Programming your personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 29 7.15 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 29

Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 30

5

Features accessible on call:

Set programming and configuration features

Date and time

Up-down navigator: used to navigate around the home page, through the menus or in a text zone when entering characters.

The home page consists of:

• Information on the status of the set (set locked, call forward, etc.)

•

•

Getting to know your telephone

Telephone

Receiver

Alphanumeric keypad	Navigation

end	4018 Phone
	r edial
	IPTouch

Audio keys

END key to terminate a call. end

Handsfree/Speaker Key:to make or answer a call without lifting the receiver (Alcatel-Lucent IP Touch 4008/4018 Phone).

• Lit in handsfree mode or headset mode (short press) .

•Flashing in speaker mode (long press) .

Intercom/Mute key:

•During a call: press this key so that your party cannot hear you .

• Terminal idle: press this key so that you can automatically answer a call without lifting the receiver (Alcatel-Lucent IP Touch 4008/4018 Phone).

To adjust the speaker or receiver volume up or down

Function keys

Messaging key to access various mail services

If the key flashes orange, a new voice message, a new text message or a callback request has been received.

'Redial' key :

• to access the 'Redial' feature (short press),

redial

• call back on the last 8 number dialed (long press) .

WhoAmI

Lock

Settings

Functions accessible (set in idle position):

WhoAmI	identifying the terminal you are on,

Lock	lock /unlock your telephone,

Forward

Settings

Events

forward your calls to another number. (immediate forwarding, forward to voice mail, forward to bleeper),

configure the set (personal assistant, display, ring tone, voice mail, etc.),

Accessing recent calls made and unanswered external calls.

.

Other features can be accessed depending on the configuration of the system.

Conslt/Enq

SendDTMF

Record

Forbidcamp-on

calling a second person,

sending DTMF signals ,

recording the current call ,

barring the reception of a new call during communication.

OK	OK key: used to validate your choices and options while programming or configuring.

Back/Exit key: to return to previous menu (short press) or return to first screen (long press).

Feature keys and programmable keys

Guide key: use to obtain information on the pre-programmed keys or to access the set programming or configuration.

Phone book key: access your personal directory.

Pre-programmed feature keys and programmable key: lit when the feature associated with the key is activated.

6

1 Using your telephone

1.1	Making a call

c	def
ab
2	3	OR
	n
	o
jkl	m
	6
5
Dial the		Lift the
number for		receiver
your call

OR

Programmable

line key

c	def
ab
2	3	OR
	mno
jkl
	6
5
Number		Handsfree
required		(Alcatel-Lucent IP
		Touch 4008/4018
		Phone only)

conv.

You are on a call with the destination number

c	def
ab
2	3
	o
	n
jkl	m
	6
5

Number required

To make an external call, dial the outside line access code (9) before dialing your party's number. The digit 9 is the default code for an outside line.

For the attendant, dial '0' (by default).

1.2	Answering a call

	OR	OR
Lift the	Handsfree	Press the key for
receiver	(Alcatel-Lucent IP	the line that is lit
	Touch 4008/4018			up
	Phone only)

	Using the telephone in 'Hands free' mode (Alcatel-Lucent IP Touch 4008/
1.3	4018 Phone only)
Terminal idle:

you are in handsfree mode

Press and release

Call in progress:

				Press and release
You are on a call

with the destination number

During a call, you can lift the receiver without terminating the call.

1.4	Activating the loudspeaker during a call (receiver lifted) - Speaker.
	the loudspeaker key flashes

You are on a call	Activate loudspeaker
with the	(long press)
destination number
OR	The key is no longer lit
Adjust volume	Deactivate
(9 levels)	loudspeaker
	(long press)

press and release the loudspeaker key to switch to handsfree mode (light steady) (Alcatel-Lucent IP Touch 4008/4018 Phone).

7

1.5	Making a call using the personal phone book

	c	def
	ab			OK
	2	3	OR
		n
		o
	jkl	m
		6
	5
Press and	Press the			Select the contact to Start the call
release	programmed key			call
	directly (0 to 9)

1.6	Redial
Redialing the last number dialed (redial)

last number redial redial

'Redial'

key(short

press)

Call back on the last 8 number dialed

OR

Events

OK

Outgoing calls

OK

redial

'Redial' key (long press)

	OK
Select the No. from	Start the call
the last ten dialed

1.7	Making a callback request to a busy number

	the number you are calling is	Callback	OK
	busy

Using your telephone

	Answering an internal call in intercom mode (Alcatel-Lucent IP Touch
1.8	4008/4018 Phone only)

You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in handsfree mode. The screen shows the caller’s identity.

• To activate - Terminal idle:

corresponding LED lights up

When your caller hangs up, intercom mode remains active.

• To deactivate - Terminal idle:

The corresponding LED goes out

8

2	During a call

2.1	Making a second call during a call

c	def
ab
2	3	OR	Send DTMF	OK
	n
	o
jkl	m
	6
5

You are on a call	Number of
with the	second party
destination number

The first call is placed on hold

• Other methods for calling a second party

Call back on the last 10 number dialled (long press).

redial

Calling from your personal directory (PersSpDial).

Programmable line key.

• To cancel your second call and recover the first:

					end
You are on a call					Key for the line
with the					whose light is
destination number						flashing

If you make an error, hang up: your telephone will ring and you will recover your first call.

2.2	Answering a second call during a call

• A second party is trying to call you:

SmithJohn

You are on a call	Name or no. of the caller	Light flashes
with the	displayed for 3 seconds
destination number
Answer displayed call:

The first call is placed on hold

Line key for which icon is flashing

• To return to your first caller and end the call in progress:

OR

	end
You are on a call	Key for the line
with the	whose light is
destination number	flashing

2.3	Barring the reception of a new call during communication

During communication, you do not want to be called by another caller:

Forbid camp-on

OR Allow camp-on

OK

To bar or authorize new calls during communication

9