ADTRAN 619500001-19A User Manual

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NetVanta Unified Communications

NetVanta Unified Communications Server

Installation Guide

Version 4.5

619500001-19AOctober 2009

Trademarks

Unified Communications Server

 

 

Trademarks

Any brand names and product names included in this manual are trademarks, registered trademarks, or trade names of their respective holders.

To the Holder of the Manual

The contents of this manual are current as of the date of publication. ADTRAN reserves the right to change the contents without prior notice.

In no event will ADTRAN be liable for any special, incidental, or consequential damages or for commercial losses even if ADTRAN has been advised thereof as a result of issue of this publication.

Software Licensing Agreement

Each ADTRAN product contains a single license for ADTRAN-suppliedsoftware. Pursuant to the Licensing Agreement, you may: (a) use the software on the purchased ADTRAN device only and (b) keep a copy of the software for backup purposes. This Agreement covers all software installed on the system, as well as any software available on the ADTRAN website. In addition, certain ADTRAN systems may contain additional conditions for obtaining software upgrades.

Service and Warranty

For information on the service and warranty of ADTRAN products, visit the ADTRAN website at http://www.adtran.com/support.

901 Explorer Boulevard

P.O. Box 140000

Huntsville, AL 35814-4000

Phone: (256) 963-8000

Copyright © 2009 ADTRAN, Inc.

All Rights Reserved.

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619500001-19A

Unified Communications Server

Conventions

 

 

Conventions

Notes provide additional useful information.

Cautions signify information that could prevent service interruption or damage to equipment.

Warnings provide information that could prevent injury or endangerment to human life.

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Conventions

Unified Communications Server

 

 

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Table of Contents

1 Installing NetVanta UC Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Unpacking the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing Hardware and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installing the Intel Dialogic Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Preparing to Install the NetVanta UC Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Minimum System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Limitations and Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Starting the NetVanta UC Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Verifying the Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Verifying the Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Configuring Antivirus Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13

Configuring Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13

Installing Microsoft MAPI Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Installing CTI Link/Tapi Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

Installing the Agent for IP Office Centralized Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Running the Installation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installing Prerequisite Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing NetVanta UC Server Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Preparing to Configure the NetVanta UC Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Backup and Restore Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Appendix A. Downloading and Installing Administration Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Windows Server 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Appendix B. Managing Windows XP Built-In Firewall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

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1 Installing NetVanta UC Server

Introduction

This guide is written for installers who perform applicable hardware and software installations prior to configuration at the customer site. It assumes familiarity with general hardware and software installation procedures. This guide is also intended for Microsoft® Professionals and NetVanta trained professionals to install and configure the NetVanta Unified Communications Server.

Installing NetVanta Unified Communications Server on a Windows operating system allows you to manage the business communications system within a Microsoft IT environment. Integration with Active Directory allows IT administrators to manage the communications system using the same user accounts and security policies that are used in the Windows-basedenvironment. The automatic integration requires no extra programming or special integration.

This guide covers the following topics:

Unpacking the Software on page 7

Installing Hardware and Software on page 8

Preparing to Install the NetVanta UC Server on page 9

Running the Installation Wizard on page 18

Preparing to Configure the NetVanta UC Server on page 21

Backup and Restore Procedures on page 22

We recommend that you perform the steps and procedures in the order they appear in this guide. Your requirements may vary, depending on your system configuration and needs.

If you are rerunning the UC Server Installation Wizard because you are performing an upgrade, check the release notes to determine if the Unified Communications Client software needs to be upgraded. The release notes are available online at

http://kb.adtran.com.

Unpacking the Software

The contents of the box depend on where the UC server is being configured. When you unpack the UC server, make sure that all the UC server and software components are included in the box. The box must include at least the following:

One NetVanta product CD

Product key (on a 3-inchx5-inchcard)

Once the server is unpacked, verify its physical condition by making sure that all the cards are seated firmly, and confirm that all internal component connections are tight.

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Installing Hardware and Software

Unified Communications Server

 

 

Installing Hardware and Software

To install the software, you need temporary use of the following:

Monitor

Keyboard

Mouse

Connect the monitor, keyboard, and mouse to the server computer according to the manufacturer’s instructions.

The server also requires a CD-ROMdrive for the product CD.

Installing the Intel Dialogic Card

Make sure that the server is unplugged before you proceed.

Remember to follow proper static grounding procedures.

You will need the following to install the Intel Dialogic card:

• One of the following Intel Dialogic cards:

DEFINITY/Communication Manager

D/82JCT-U

D/82JCT-PCIUNIV

 

 

 

 

IP Office, DEFINITY/MultiVantage, MERLIN

D/120JCT-LS

D/41JCT-LS

D/4PCIUF

MAGIX PBX or Generic Analog Integration

 

 

 

 

 

 

 

 

Server on which the UC server software is to be installed

 

 

Phillips 2 x 4 screwdriver (this may be necessary depending on the server case)

 

To install the Intel Dialogic card

Refer to the card's instructions and follow these steps:

1.Open the computer chassis.

2.Install each Intel Dialogic card in an available PCI slot.

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Preparing to Install the NetVanta UC Server

 

 

For information about installing the Intel Dialogic cards, please refer to the manufacturer’s instructions.

3.If you disconnected any cables to open the chassis, reconnect all cables firmly.

4.Close the computer chassis.

For multiple D/82JCT cards a jumper cable is needed (CT Bus cable).

Preparing to Install the NetVanta UC Server

The following topics are covered in this section:

Minimum System Requirements on page 10

Limitations and Restrictions on page 10

Starting the NetVanta UC Server on page 11

Verifying the Internet Connection on page 12

Verifying the Operating System on page 12

Configuring Antivirus Software on page 13

Configuring Services on page 13

Installing Microsoft MAPI Connector on page 14

Installing CTI Link/Tapi Software on page 15

Installing the Agent for IP Office Centralized Voicemail on page 17

To correctly install NetVanta software on the server, you need to log onto the computer as a user with local administrative rights.

We recommend that you install and configure the server at the customer site.

Additional hardware and software might be required for specific private branch exchange (PBX) integrations.

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Preparing to Install the NetVanta UC Server

Unified Communications Server

 

 

Minimum System Requirements

For installation, the server must meet the following minimum requirements outlined below.

Processor

Intel Pentium 4

 

3.0 GHz or higher

RAM

1 GB

Disk space

80 GB or larger

 

7200 RPM or faster

 

 

 

The server software must be installed on a 32-bitplatform, unless it’s installed on

 

Microsoft® Windows Server 2008.

 

 

Limitations and Restrictions

This section details the operational limitations of server hardware and software configurations, as noted in the NetVanta Unified Communications Server Planning and Deployment Guide available online athttp:// kb.adtran.com.

Do not install Microsoft SQL Server on the NetVanta UC Server on page 10

Do not install the UC client on the same platform as Microsoft Exchange Server and Microsoft Outlook on page 10

Limitations of using Microsoft Exchange Server and mailbox monitoring on page 11

Do not change the recovery setting for the CA Server Application Service on page 11

Do not install Microsoft SQL Server on the NetVanta UC Server

Microsoft SQL Server installation is currently NOT supported on the UC server platform.

Ensure that Microsoft SQL Server is not installed when UC server is installed on the following platforms:

Microsoft Windows 2003 Server

Microsoft Windows 2003 Small Business Server

If you plan to install the UC server software on a computer that has Microsoft SQL Server installed, you must remove Microsoft SQL Server software prior to installing the UC server software.

The UC server installation fails if Microsoft SQL Server is installed on the UC server platform.

Do not install the UC client on the same platform as Microsoft Exchange Server and Microsoft Outlook

The NetVanta voice and fax forms, included as part of the UC client software installation, do not operate correctly when Microsoft Outlook is installed on the same machine as Microsoft Exchange Server. This is

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