ADTRAN 220T1 User Manual

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T P P A P P N O T E

TPP: 10273

Date: June, 2010

Product: ShoreTel |ADTRAN

System version: ShoreTel 10.x

Abstract

The ShoreTel system has some known limitations with SIP trunking, please refer to ShoreTel‟s Administration Guide, chapter 18, for the SIP trunking limitations. Some customers may have the need to implement a SIP trunk from an Internet Telephony Service Provider (ITSP) to take advantage of reduced telephony costs, but they require some of the features that aren‟t supported on a ShoreTel system, via SIP trunks. In order for the customer to take advantage of the ITSP‟s offerings and not be affected by ShoreTel SIP trunk limitations they will need to implement an Integrated Access Device (IAD) to convert the SIP signaling to a T1 PRI. In this manner ShoreTel will not have any feature limitations and the customer can still take full advantage of the ITSP‟s offerings.

This solution includes Bandwidth.com SIP trunk, ADTRAN‟s market-leadingTotal Access® series of routing, switching and IP gateway products, along with the ShoreTel ShoreGear® IP PBX and ShorePhone. When combined with the ShoreTel IP Telephony platform, this solution introduces a new level of value into network operations with savings that extend well beyond the initial purchase price. ADTRAN platforms are specifically designed for business VoIP networks with enhanced performance and functionality. The ADTRAN platforms provide all of the robust routing, switching, Quality of Service (QoS) and security features needed to deploy aworld-classbusiness VoIP solution. Application Diagrams of the product scenarios tested with the ShoreTel ShoreGear switch appear in Figure A below.

Figure A: ShoreTel’s ShoreGear, Adtran’s Total Access 916e connected with Bandwidth.com

Table of Contents

 

Overview ..................................................

2

Features and Benefits...................................

2

Bandwith.com Overview and Contacts ..............

3

ADTRAN Overview and Contacts ......................

3

ADTRAN Product Information Part Numbers and

 

Pricing......................................................

4

ADTRAN Product Information Product Description 4

Architecture Overview..................................

4

Version Support ..........................................

5

Certification Testing Results Summary ..............

5

Platforms Used During Testing:.........................

5

Features Used During Testing:..........................

5

The ShoreTel system has some known limitations with SIP

trunking, please refer to ShoreTel‟s Administration Guide,

chapter 18, for the SIP trunking limitations. 1.0

 

Initialization and Basic Calls ...........................

5

1.0 Initialization and Basic Calls ......................

6

2.0 Media and DTMF Support ..........................

6

3.0 Performance and Quality of Service.............

7

4.0 Enhanced Services and Features .................

8

Configuration Overview.................................

9

ShoreTel Configuration .................................

9

ADTRAN Configuration ................................

11

Com Port..................................................

11

CONFIGURE THE UNIT’S IP ADDRESS..................

11

Web Access...............................................

12

Telnet Configuration ....................................

12

Web User Interface......................................

12

T1 Interface Configuration .............................

14

Eth 0/2 Interface Configuration.......................

17

System Summary ........................................

18

Trunk Account Configuration ..........................

19

Trunk Group Configuration.............................

24

System Parameters Configuration ....................

27

Dial Plan and ISDN Num Templates ...................

28

ADTRAN Troubleshooting and Technical Support 30

Post-Sales Technical Support ..........................

30

Pre-Sales Technical Support ...........................

30

Installation and Maintenance Services ...............

30

Training ...................................................

30

Document and Software Copyrights................

31

Trademarks .............................................

31

Disclaimer ...............................................

31

Company Information.................................

31

Overview

This document provides details for connecting the ShoreTel system through the ADTRAN Total Access® series of routing, switching and IP gateway products to Bandwidth.com, for SIP Trunking, to enable audio communications. The connection to the ShoreTel system will be a T1 PRI from the ADTRAN Total Access product. The document focuses on the configuration procedures needed to set up these systems to interoperate.

Features and Benefits

The Bandwidth.com, ADTRAN and ShoreTel solution provides the following features and benefits:

Inbound Calling (requires Bandwidth.com extension), 800 Inbound (requires purchase or port), Long Distance Termination (includes intra-,inter-stateand international), Expanded Local Calling, Outbound

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com

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calling to 888, 877, 800 numbers, e911, 411 and Operator Services, Inbound Caller ID and Location, White Page Listing, Toll-Free,Domestic and International Long Distance, G.711 and G.729a Codecs. Benefits - Smart Reasons to Switch to SIP Trunks Save Money - Enjoy the cost savings of converging your local, long distance and broadband Internet services onto a single circuit with dynamic bandwidth allocation. Save Time - Dedicated and knowledgeable Bandwidth.com technicians, installation teams and customer support specialists assure rapid deployment. Simplify - Experience the efficiency of managing a single network connection, receiving one bill and engaging one point of contact for all your local, long distance, and broadband Internet needs. Protect your Investment - Preserve your existing capabilities via seamless integration with the ShoreTel IP PBX system. Grow Your Business - When you grow, adding more SIP Trunks is easy, and happens in days, not weeks. SIP Trunks can be installed and turned up remotely so you do not have to slow down.

Affordable converged IP voice and data solution for small and medium enterprises or branch office VoIP networks

Lower Total Cost of Ownership and rapid return on investment

IP PBX, Multiservice Access Router with integrated Layer 3 switch, Wi-Fiand 802.3af PoEwire-speedperformance for IP Telephony, corporate connectivity and Internet access convergence

Enhanced routing performance, integrated firewall, VPN and robust QoS functionality Ease of use features for monitoring and scoring voice quality, trending and tracking

Web-basedconfiguration Graphical User Interface (GUI), monitoring and remote managementIndustry-leadingwarranty and customer support and services

The widest variety of standards-based ,ShoreTel interoperable business networking infrastructure available

Provide ShoreTel PBX with a PRI interface, thus eliminating the feature limitations that ShoreTel has with SIP trunking

Bandwith.com Overview and Contacts

Bandwidth.com is a complete nationwide communications provider offering businesses advanced Internet, IPBased Voice and network service solutions. As a single source provider for business telecom needs, Bandwidth provides its customers with unparalleled selection, savings and service. The company's unique methodology, experienced team and dedicated customer service ensures accountability and service superior to that of traditional Internet and VoIP providers.

Sales Inquiries

Channel Inquiries

800-808-5150

888-BWC-VARS

sales@bandwidth.com

channelsales@bandwidth.com

ADTRAN Overview and Contacts

ADTRAN offers a robust suite of IP business solutions for converged IP networking. This suite includes a variety of business trunking, hosted VoIP and premises-basedVoIP solutions including IP business gateways, multiservice access routers, managed Layer 2/3, PoE and Gigabit Ethernet switches, 802.11 a/b/g Wireless Access Points and modular access routers. These products are ideal for bundled services or business networks. They address the need for branch office connectivity, Internet access, VoIP migration, bandwidth expansion, network security and voice

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com

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quality monitoring.

For general sales questions regarding ADTRAN products and solutions, contact your reseller or contact ADTRAN directly at:

ADTRAN Applications Engineering 1-800-615-1176support@adtran.com www.adtran.com

To become an ADTRAN reseller, visit www.adtran.com/partner to find out how to join ADTRAN‟s awardwinning partner program, or dial1-800-9ADTRANand asked to speak to a Customer Service Representative about the ADTRAN Advantage partner program.

ADTRAN Product Information Part Numbers and Pricing

For configuring joint solutions, select from the following ShoreTel-interoperableADTRAN platforms. Total Access 900e – SKU (908e) 4242908L1, List $2320; SKU (916e) 4242916L1, List $2745

ADTRAN Product Information Product Description

1.ADTRAN Total Access 900e Series – IP Business Gateway with SIP and MGCP, and analog gateway functionality, router, FXS/FXO interfaces

ADTRAN‟s NetVanta Total Access 900e Series of IP Business Gateways integrates the functionality of a SIP and MGCP gateway and robust IP router into a compact platform. By providing access to a dynamic IP WAN while employing some analog interfaces to connect legacy devices when combined with the ShoreTel IP PBX, businesses have a complete solution for robust, affordable converged services, including premises-basedVoIP without a forklift upgrade to the existing voice infrastructure.

Architecture Overview

Platforms used during application testing:

Total Access 916e

ShoreGear 220T1

ShoreTel IP Phones

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com

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Version Support

The ADTRAN Products detailed in this application note are certified with the following versions of the ShoreTel system, listed below.

ADTRAN

Product Name

Total Access

 

Firmware Version

 

 

A2.06.00.E

 

 

 

ShoreTel Release

8.1

 

 

 

 

9.x

 

 

 

 

10.x

 

 

 

Certification Testing Results Summary

Platforms Used During Testing:

Total Access 916e

ShoreGear 220T1

ShoreTel IP Phones

Features Used During Testing:

T1 Interface

SIP

The ShoreTel system has some known limitations with SIP trunking, please refer to ShoreTel‟s Administration Guide, chapter 18, for the SIP trunking limitations.

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com

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1.0 Initialization and Basic Calls

ID

Name

Description

Results

1.1

Setup and initialization

Verify successful setup and initialization of the Total

Pass

 

 

Access System

 

1.2

Outbound Call

Verify calls placed outbound through Total Access reach

Pass

 

(Domestic)

the external destination.

 

1.3

Inbound Call (Domestic)

Verify calls received by Total Access are routed to the

Pass

 

 

proper trunk group.

 

1.4

Device restart – Power

Verify that the Total Access system recovers after power

Pass

 

Loss

loss.

 

1.5

Device restart – Network

Verify that the Total Access system recovers after loss of

Pass

 

Loss

network link.

 

1.6

All Trunks Busy –

Verify inbound callers hear busy tone when all channels /

Conditiona

 

Inbound Callers

trunks are in use.

l Pass

 

 

 

Note 1

1.7

All Trunks Busy –

Verify outbound callers hear reorder tone when all

Pass

 

Outbound Callers

channels / trunks are in use.

 

1.8

Incomplete Inbound Calls

Verify proper call progress tones are provided and proper

Pass

 

 

call teardown for incomplete inbound calls.

 

Note 1: The Total Access system sends a 503 (Service Unavailable) message to Bandwidth.com, resulting in system message: “the number you have dialed is not in service”.

2.0 Media and DTMF Support

 

ID

Name

Description

Results

 

 

2.1

Media Support –

Verify call connection and audio path from a ShoreTel

Pass

 

 

 

ShoreTel Phone to Total

phone to an external destination through the Total Access

 

 

 

 

Access

system using all supported tones with both sides set to a

 

 

 

 

 

common codec.

 

 

 

2.2

Media Support – SIP

Verify call connection and audio path from a SIP

Pass

 

 

 

Reference to Total Access

reference phone to an external destination through the

 

 

 

 

 

Total Access system using all supported tones with both

 

 

 

 

 

sides set to a common codec.

 

 

 

2.3

Codec Negotiation

Verify codec negotiation between Total Access and

Pass

 

 

 

 

Bandwidth.com with each side configured for a different

 

 

 

 

 

codec.

 

 

 

2.4

DTMF Transmission

Verify DTMF transmission per RFC2833 for calls placed

Pass

 

 

 

 

through the Total Access System.

 

 

 

2.5

Auto Attendant Menu

Verify that inbound calls are properly terminated on the

Pass

 

 

 

 

ShoreTel Auto Attendant menu and that you can transfer

 

 

 

 

 

to the desired extension.

 

 

 

2.6

Auto Attendant “Dial by

Verify that inbound calls are properly terminated on the

Pass

 

 

 

Name”

ShoreTel Auto Attendant menu and that you can transfer

 

 

 

 

 

to the desired extension using the “Dial by Name”

 

 

 

 

 

feature.

 

 

 

2.7

Auto Attendant menu

Verify that inbound calls are properly terminated on the

Pass

 

 

 

checking Voice Mail

ShoreTel Auto Attendant menu and that you can transfer

 

 

 

 

mailbox

to the Voice Mail Login Extension.

 

 

 

 

 

 

 

 

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com

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3.0 Performance and Quality of Service

ID

Name

Description

Results

3.1

Voice Quality Service

Verify the Total Access System can provide a voice

Pass

 

Levels

quality SLA across the WAN from the customer

 

 

 

premises.

 

3.2

Capacity Test

Verify the service provider interface can sustain services

Pass

 

 

through period of heavy outbound and inbound load.

 

3.3

Post Dial Delay

Verify that post dial delay is within acceptable limits.

Pass

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com

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4.0 Enhanced Services and Features

 

ID

Name

Description

Results

 

 

4.1

Caller ID Name and

Verify that Caller ID name and number is received

Pass

 

 

 

Number – Inbound

properly.

 

 

 

4.2

Caller ID Name and

Verify that Caller ID name and number is sent properly.

Pass

 

 

 

Number – Outbound

 

 

 

 

4.3

Hold

Verify successful hold and resume of a connected call.

Pass

 

 

4.4

Call Forward

Verify outbound calls that are being forwarded are

Pass

 

 

 

 

redirected and connected to the appropriate destination.

 

 

 

4.5

Call Transfer – Blind

Verify a call connected to the ShoreTel phone can be

Pass

 

 

 

 

transferred to an alternate destination.

 

 

 

4.6

Call Transfer –

Verify a call connected to the ShoreTel phone can be

Pass

 

 

 

Consultative

transferred consultatively to an alternate destination.

 

 

 

4.7

Conference – ad hoc

Verify successful ad hoc conference of three parties.

Pass

 

 

4.8

Inbound DID / DNIS

Verify the Total Access System provides inbound “dialed

Pass

 

 

 

 

number information” and is correctly routed to the

 

 

 

 

 

configured destination.

 

 

 

4.9

Outbound 911

Verify that outbound calls to 911 are routed to the correct

Pass

 

 

 

 

PSAP for the calling location and that caller ID

 

 

 

 

 

information is delivered.

 

 

 

4.10

Operator Assisted

Verify that 0+ calls are routed to an operator for calling

Pass

 

 

 

 

assistance.

 

 

 

4.11

Inbound / Outbound call

Verify that calls with Blocked Caller ID route properly

Pass

 

 

 

with Blocked Caller ID

and the answering phone does not display any Caller ID

 

 

 

 

 

information.

 

 

 

4.12

Inbound call to a Hunt

Verify that calls route to the proper Hunt Group and are

Pass

 

 

 

Group

answered by an available hunt group member with audio

 

 

 

 

 

in both directions.

 

 

 

4.13

Inbound call to a

Verify that calls route to the proper Workgroup and are

Pass

 

 

 

Workgroup

answered successfully by an available workgroup agent

 

 

 

 

 

with audio in both directions.

 

 

 

4.14

Inbound call to DNIS /

Verify that inbound calls to a user, via DID / DNIS,

Pass

 

 

 

DID and leave a voice

routes to the proper user mailbox and a message can be

 

 

 

 

mail message

left with proper audio.

 

 

 

4.15

Call Forward – “FindMe”

Verify that inbound calls are forwarded to a user‟s

Pass

 

 

 

 

“FindMe” destination.

 

 

 

4.16

Call Forward – Always

Verify that inbound calls are immediately forwarded to a

Pass

 

 

 

 

user‟s external destination.

 

 

 

4.17

Inbound / Outbound Fax

Verify that inbound / outbound fax calls complete

Pass

 

 

 

calls

successfully.

 

 

 

4.18

ShoreTel Converged

Verify that inbound calls are properly forwarded to the

Pass

 

 

 

Conferencing Server

ShoreTel Converged Conferencing Server and it properly

 

 

 

 

 

accepts the access code with audio to all involved parties.

 

 

 

4.19

Inbound call to Bridged

Verify that inbound calls are properly presented to all of

Pass

 

 

 

Call Appearance (BCA)

the phones that have BCA configured and that the call

 

 

 

 

extension

can be answered, placed on-holdand then transferred.

 

 

 

 

 

 

 

 

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com

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ID

Name

Description

Results

4.20

Inbound call to a Group

Verify that inbound calls to extensions that are part of a

Pass

 

Pickup extension

Group Pickup extension can be answered, placed on-hold

 

 

 

and then transferred.

 

Configuration Overview

The steps included in the ADTRAN and ShoreTel Configuration sections below provide instructions on configuring a converged ADTRAN Total Access router with a ShoreTel IP Telephony system. All ADTRAN products use a familiar command-lineinterface for configuration via console connection, Telnet, or aWeb-basedGUI is available for many features and configurations.

ShoreTel Configuration

In this implementation ShoreTel interoperates with the ADTRAN Total Access platform via T1 PRI trunks. The connection between the two units will be via a T1 Crossover cable (if you are not familiar with what a T1 Crossover cable is, perform an Internet search for T1 crossover cable).

The configuration details below are concise, for complete configuration details please refer to the ShoreTel Administration Guide.

Log into ShoreWare Director and create a new PRI Trunk Group:

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com

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Go to the “Inbound” parameters section and configure the “Number of Digits from CO” to 10. Configure all of the other trunk group parameters as necessary. Please refer to the ShoreTel Administration Guide for details on the configuration parameters. Once you‟ve modified the trunk group parameters as needed “Save” your changes.

Note: If this a new trunk group you will be prompted to allow access to all user groups, it‟s always good practice to allow all user groups access to the newly created trunk group, but you can “Cancel” the request and provide individual user groups access to this new trunk group.

Using ShoreWare Director configure the ShoreGear T1 as follows:

Go to the “Layer 3:” parameter section, configure the “Protocol Type” for “ISDN User” and the “Central Office Type” for “NI-2”.In the “Layer 1:” parameter section configure the “Clock Source” for “Slave”, the “Framing Format” for “ESF” and the “Line Code” for “B8ZS”.

Scroll towards the bottom of the page to the channel parameters:

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com

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