Acer 6293 User Manual

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TravelMate 6293 Series

Service Guide

Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw

PRINTED IN TAIWAN

Revision History

Please refer to the table below for the updates made on TravelMate 6293 Series service guide.

Date

Chapter

Updates

 

 

 

 

 

 

 

 

 

II

Copyright

Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.

Disclaimer

The information in this guide is subject to change without notice.

Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software.

Acer is a registered trademark of Acer Corporation. Intel is a registered trademark of Intel Corporation.

Pentium and Pentium II/III are trademarks of Intel Corporation.

Other brand and product names are trademarks and/or registered trademarks of their respective holders.

III

Conventions

The following conventions are used in this manual:

SCREEN MESSAGES

Denotes actual messages that appear

 

on screen.

 

 

NOTE

Gives bits and pieces of additional

 

information related to the current

 

topic.

 

 

WARNING

Alerts you to any damage that might

 

result from doing or not doing specific

 

actions.

 

 

CAUTION

Gives precautionary measures to

 

avoid possible hardware or software

 

problems.

 

 

IMPORTANT

Reminds you to do specific actions

 

relevant to the accomplishment of

 

procedures.

 

 

IV

Preface

Before using this information and the product it supports, please read the following general information.

1.This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-oncard, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details.

2.Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-dateinformation available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. ForACER-AUTHORIZEDSERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

V

VI

 

Table of Contents

System Specifications

1

Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . 1

System Block Diagram . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . .4

Board Layort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . .5

Your Acer Notebook tour . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . 7

Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . .7

Closed Front View . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . .9

Left View . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . .9

Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . .10

Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . .10

Base View . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . 11

Touchpad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . 12

Touchpad Basics (with fingerprint reader) . . .

. . . . . . . . . . . . . . . . . . . . . . . . . .12

Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . .13

Lock Keys and embedded numeric keypad . .

. . . . . . . . . . . . . . . . . . . . . . . . . .13

Windows Keys . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . .14

Hot Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . .15

Special Key (only for certain models) . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . .15

Hardware Specification and Configurations . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . .16

BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . .23

System Utilities

23

Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Setting a Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Removing a Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Changing a Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

BIOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 HDD unlock Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Remove HDD Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 BIOS Flash SOP under DOS Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 BIOS update SOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Crisis disk creation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Crisis disk executing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Trouble shooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Machine Disassembly and Replacement

47

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.48

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.48

Disassembly Procedure Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.49

Main unit disassembly flow chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

49

LCM module disassembly flow chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50

Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

51

Removing the HDD/Wirless Card/RAM Module/ODD/Express Dummy Card/Card

VII

Table of Contents

Reader Dummy Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Removing the HDD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Removing the Wirless Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Removing RAM Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Removing BTCB Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Removing ODD, Expr . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Remove Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Remove Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Remove 3G SIM Card/B, Hotkey/B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Remove Wireless Antenna from TPCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Disconnect 3G wireless antenna cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Disconnect LCM cable, Touchpad FFC, BT cable . . . . . . . . . . . . . . . . . . . . . . .59 Disassemble LCM screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Disassemble TPCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Disconnect Modem cable, Wireless card cable, Speaker cable . . . . . . . . . . . . .62 Remove Main board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Disassembly LCM module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Remove LCM bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Remove Inverter board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Remove LCM hinge screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Remove CCD cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Remove LCD panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Troubleshooting

67

System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.68

External Diskette Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

68

External CD-ROMDrive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

68

Keyboard or Auxiliary Input Device Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

68

Memory check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

69

Power System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

69

Check the Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

69

Check the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

69

Touchpad Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70

Fingerprinter Function Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70

5-in1Card Reader Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70

FIR Function Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70

Power-OnSelf-Test(POST) Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

71

Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

71

Phoenix BIOS Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

75

Index of Symptom-to-FRUError Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

79

Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

83

Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

83

Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

85

Jumper and Connector Locations

85

Bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

86

FRU (Field Replaceable Unit) List

87

TravelMate 6293 Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

TravelMate 6293 FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

VIII

Chapter 1

System Specifications

Features

Below is a brief summary of the computer’s many feature:

Operating System

Genuine Windows Vista® Business*

Genuine Windows Vista® Home Premium*

Genuine Windows Vista® Home Basic*

Platform

Intel® Centrino® 2 processor technology, featuring:z Intel® Core™ 2 Duo mobile processor

z Mobile Intel® GM45 Express Chipsetz Intel® Wireless WiFi Link 5100/5300

System Memory

Dual-ChannelDDR3 support

Up to 2 GB of DDR3 1066 MHz memory, upgradeable to 4 GB using two soDIMM modules*

Display and Graphics

12.1" WXGA TFT LCD, 1280 x 800

Mobile Intel® GM45 Express Chipset

Storage Subsystem

2.5" hard disk drive with enhanced Acer DASP (Disk Anti-ShockProtection)

Optical drive options:

z DVD-SuperMultidouble-layerdrivez DVD/CD-RWcombo drive

5-in-1card reader, supporting Secure Digital™ (SD), MultiMediaCard (MMC), Memory Stick® (MS), Memory Stick PRO™ (MS PRO),xD-PictureCard™ (xD)

Audio

Two built-inAcer 3DSonic stereo speakers

High-definitionaudio support

MS-Soundcompatible

Acer PureZone technology with two built-instereo microphones

Chapter 1

1

Communication

Acer Video Conference, featuring:

z Integrated Acer Crystal Eye webcamz Acer PureZone technology

z Optional Acer Bluetooth® VoIP phone

WLAN: Intel® Wireless WiFi Link 5100/5300

WPAN: Bluetooth® 2.0+EDR

LAN: Gigabit Ethernet, Wake-on-LANready

Modem: 56K ITU V.92

3G Card: Option

Privacy control

Enhanced Acer DASP (Disk Anti-ShockProtection)

Acer Bio-Protectionfingerprint solution

TravelMate TPM (Trusted Platform Module) solution

Kensington lock slot

Dimensions

Non-3G:

z 306 (W) x 227 (D) x 27.5/34.9 (H) mm (12.05 x 8.94 x 1.08/1.37 inches)

3G:

z 306 (W) x 227 (D) x 27.5/36.9 (H) mm (12.05 x 8.94 x 1.08/1.45 inches)

1.9 kg (4.3 lbs) with 6-cellbattery pack

Power Subsystem

ACPI 3.0

79.9 W 7200 mAh

58.8 W 4800 mAh

3-pin65W AC adapter

Input Devices

88-/89-keykeyboard

Touchpad pointing device

I/O Ports

Acer ezDock II/ II+ connector

PC Card slot (Type II)

Acer Bio-Protectionfingerprint reader*

5-in-1card reader (SD™, MMC, MS, MS PRO, xD)

Three USB 2.0 ports

Fast infrared (FIR) port

External display (VGA) port

Headphone/speaker/line-outjack

Microphone-injack

2

Chapter 1