Abit GD8PRO User Manual

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How to Get Technical Support

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Appendix H. How to Get Technical Support

(From our website) http://www.abit.com.tw (In North America) http://www.abit-usa.com (In Europe) http://www.abit.nl

Thank you for choosing ABIT products. ABIT sells all our products through distributors, resellers and system integrators; we have no direct sales to end-users.Before sending email for tech support please check with your resellers or integrators if you need any services, they are the ones who sold you your system and they should know best as to what can be done, how they serve you is a good reference for future purchases.

We appreciate every customer and would like to provide the best service to you. Providing fast service to our customers is our top priority. However we receive many phone calls and a huge amount of email from all over the world. At the present time it is impossible for us to respond to every single inquiry. Therefore it is quite possible that if you send an email to us that you may not receive a response.

We have done many compatibility tests and reliability tests to make sure our products have the best quality and compatibility. In case you need service or technical support, please understand the constraint we have and always check with the reseller who sold the product to you first.

To expedite service, we recommend that you follow the procedures outlined below before contacting us. With your help, we can meet our commitment to provide the best service to the greatest number of ABIT customers:

1.Check the Manual. It sounds simple but we have taken a lot of care in making awell-writtenand thorough manual. It is full of information that doesn't only pertain to motherboards. TheCD-ROMincluded with your board will have the manual as well as drivers. If you don't have either one, go to our Program Download Area of the Website or FTP server.

2.Download latest BIOS, software or drivers. Please go to our Program Download area on our Website to check to see if you have the latest BIOS. They are developed over periods of time to fixes bugs or incompatibilities. Also please make sure you have the latest drivers from your peripheral cards makers!

3.Check the ABIT Technical Terms Guide and FAQ on our Website. We are trying to expand and make the FAQs more helpful and information rich. Let us know if you have any suggestions. For hot topics, check out our HOT FAQ!

User’s Manual

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Appendix H

 

 

4.Internet Newsgroups. They are a great source of information and many people there can offer help. ABIT's Internet News group,alt.comp.periphs.mainboard.abit, is an ideal forum for the public to exchange information and discuss experiences they have had with ABIT products. Many times you will see that your question has already been asked before. This is a public Internet news group and it is reserved for free discussions. Here is a list of some of the more popular ones:

alt.comp.periphs.mainboard.abit comp.sys.ibm.pc.hardware.chips alt.comp.hardware.overclocking alt.comp.hardware.homebuilt alt.comp.hardware.pc-homebuilt

5.Ask your reseller. Your ABIT authorized distributor should be able to provide the fastest solution to your technical problem. We sell our products through distributors who sell to resellers and stores. Your reseller should be very familiar with your system configuration and should be able to solve your problem much more efficiently than we could. After all, your reseller regards you as an important customer who may purchase more products and who can urge your friends to buy from him or her as well. They integrated and sold the system to you. They should know best what your system configuration is and your problem. They should have reasonable return or refund policies. How they serve you is also a good reference for your next purchase.

6.Contacting ABIT. If you feel that you need to contact ABIT directly you can send email to the ABIT technical support department. First, please contact the support team for the branch office closest to you. They will be more familiar with local conditions and problems and will have better insight as to which resellers offer what products and services. Due to the huge number of emails coming in every day and other reasons, such as the time required for problem reproduction, we will not be able to reply to every email. Please understand that we are selling through distribution channels and don't have the resources to serve everyend-user.However, we will try to do our best to help every customer. Please also remember that for many of our technical support team English is a second language, you will have a better chance of getting a helpful answer if your question can be understood in the first place. Be sure to use very, simple, concise language that clearly states the problem, avoid rambling or flowery language and always list your system components. Here is the contact information for our branch offices:

7.RMA Service. If your system has been working but it just stopped, but you have not installed any new software or hardware recently, it is likely that you have a defective component. Please contact the reseller from whom you bought the product. You should be able to get RMA service there.

GD8 Pro

How to Get Technical Support

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North America and

ABIT Computer (U.S.A.) Corporation

South America

2901 Bayview Drive,

 

Fremont, CA 94538, U.S.A.

 

Tel: 1-510-623-0500

 

Fax: 1-510-623-1092

 

Sales: sales@abit-usa.com

 

Latin America Sales: ventas@abit-usa.com

 

Marketing: marketing@abit-usa.com

 

Web Site: http://www.abit-usa.com

 

RMA Center: http://rma.abit-usa.com

UK and Ireland

ABIT Computer (U.K.) Corporation Ltd.

 

Unit 3, 24-26Boulton Road, Stevenage,

 

Herts SG1 4QX, UK

 

Tel: 44-1438-228888

 

Fax: 44-1438-226333

 

E-mail: sales@abitcomputer.co.uk

Germany and Benelux (Belgium,

AMOR Computer B.V. (ABIT's European Office)

Netherlands, Luxembourg),

Jan van Riebeeckweg 15, 5928LG, Venlo,

France, Italy, Spain, Portugal,

The Netherlands

Greece, Denmark, Norway,

Tel: 31-77-3204428

Sweden, Finland, and

Fax: 31-77-3204420

Switzerland

Sales: sales@abit.nl

 

Web Site: http://www.abit.nl

Austria, Czech, Romania,

Asguard Computer Ges.m.b.H

Bulgaria, Slovakia, Croatia,

Schmalbachstrasse 5,

Bosnia, Serbia, and Macedonia

A-2201Gerasdorf / Wien, Austria

 

Tel: 43-1-7346709

 

Fax: 43-1-7346713

 

E-mail: asguard@asguard.at

Shanghai

ABIT Computer (Shanghai) Co. Ltd.

 

Tel: 86-21-6235-1829

 

Fax: 86-21-6235-1832

 

Web Site: http://www.abit.com.cn

Russia and CIS

ABIT Computer (Russia) Co. Ltd.

 

Sales: sales@abit.ru

 

Info: info@abit.ru

 

Web Site: http://www.abit.ru

 

 

User’s Manual

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Poland

ABIT Computer (Poland) Co. Ltd.

 

Przedstawicielstwo w Polsce ul. Wita Stwosza 28,

 

50-149Wrocław

 

Tel: 48 71 780 78 65 / 66

 

Fax: 48 71 372 30 87

 

 

Japan

Web Site: http://www.abit4u.jp

Taiwan Head Office

ABIT Computer Corporation

(Serving all other territories

No. 323, Yang Guang St.,

Neihu, Taipei, 114, Taiwan

not listed above.

Tel: 886-2-8751-8888

Taiwan is 8+ GMT time,

Fax: 886-2-8751-3382

and may have different holiday

Sales: sales@abit.com.tw

calendar from yours.)

Marketing: market@abit.com.tw

 

 

Web Site: http://www.abit.com.tw

 

 

8.Reporting Compatibility Problems to ABIT. Because of tremendous number of email messages we receive every day, we are forced to give greater weight to certain types of messages than to others. For this reason, any compatibility problem that is reported to us, giving detailed system configuration information and error symptoms will receive the highest priority. For the other questions, we regret that we may not be able to reply directly. But your questions may be posted to the Internet news group in order that a larger number of users can have the benefit of the information. Please check the news group from time to time.

Thank You

ABIT Computer Corporation

http://www.abit.com.tw

GD8 Pro