Abit GD8PRO User Manual
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Troubleshooting (Need Assistance?)

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Appendix G. Troubleshooting (Need Assistance?)

Q & A:

Q:Do I need to clear the CMOS before I use a new motherboard to assemble my new computer system?

A:Yes, we highly recommend that you clear the CMOS before installing a new motherboard. Please move the CMOS jumper from its default 1-2position to2-3for a few seconds, and then back. When you boot up your system for the first time, follow the instructions in the user's manual to load the optimized defaults.

Q:If my systems hang when I update the BIOS or set the wrong CPU parameters, what should I do?

A:Whenever you update the BIOS or if the system hangs due to wrong CPU parameters setting, always clear CMOS jumper before booting up again.

Q: Why the system fails to boot up again right after a mechanical power-off?

A: Please keep a 30-secondinterval between each mechanical power On/Off.

Q:Why the system failed to boot up and nothing was displayed on the screen after I did some over-clockingornon-standardsettings inside the BIOS? Is the motherboard dead? Do I need to return it to where I bought from or go through an RMA process?

A:It should not cause hardware or permanent damage to motherboard when BIOS settings were changed from default to over-clockingornon-standardstatus.

We suggest the following three troubleshooting methods to discharge CMOS data, recover the hardware default status, and then make the motherboard working again. No need to bother returning the motherboard to where you bought from or go through an RMA process.

Step 1. Switch off the power supply unit and then switch it on again after one minute. If there is no power switch on the power supply unit, disconnect its power cord for one minute and then connect it back.

Press and hold the <Insert> key on the keyboard, press the power-onbutton to boot up system. If it works, loose the <Insert> key and hit <Del> key to enter the BIOS setup page to do the correct settings.

If the situation remains the same, repeat the procedures in Step 1 for three times, or try Step 2.

Step 2. Switch off the power supply unit or disconnect the power cord. Open the chassis cover. Locate the CCMOS jumper near the button battery. Change the jumper position from default1-2to2-3for one minute to discharge the CMOS data, and then put it back to default1-2position.

Close the chassis and switch on the power supply unit or plug in the power cord. Press the power-onbutton to boot up system. If it works, hit <Del> key to enter the BIOS setup page to do the correct settings.

If the situation remains the same, try Step 3.

Step 3. The same procedure as Step 2, but in the meantime of discharging the CMOS data, pull out ATX power connectors from motherboard and remove the button battery during CMOS discharging.

User’s Manual

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Appendix G

 

 

Q: How can I get a quick response to my request for technical support?

A:Be sure to follow the guidelines as stated in the “Technical Support Form” section of this manual.

If you have a problem during operation, in order to help our technical support personnel quickly determine the problem with your motherboard and give you the answers you need, before filling in the technical support form, eliminate any peripheral that is not related to the problem, and indicate it on the form. Fax this form to your dealer or to the company where you bought the hardware in order to benefit from our technical support. (You can refer to the examples given below)

Example 1:

With a system including: motherboard (with CPU, DRAM, COAST...) HDD, CD-ROM,FDD, VGA CARD, MPEG CARD, SCSI CARD, SOUND CARD, etc. After the system is assembled, if you cannot boot up, check the key components of the system using the procedure described below. First remove all interface cards except the VGA card and try to reboot.

If you still cannot boot up: Try installing another brand/model VGA card and see if the system will start. If it still does not start, note the VGA card model, motherboard model, Bios identification number, CPU on the technical support form (refer to main instructions), and describe the problem in the problem description space provided.

If you can boot up: Insert the interface cards you have removed back into the system, one by one and try to start the system each time you insert a card, until the system will not start. Keep the VGA card and the interface card that caused the problem inserted on the motherboard, remove any other cards or peripheral, and start again. If you still cannot start, note the information related to both cards in theadd-onCard space provided, and don’t forget to indicate the motherboard model, version, BIOS identification number, CPU (refer to main instructions), and give a description of the problem.

Example 2:

With a system including the motherboard (with CPU, DRAM, COAST...) HDD, CD-ROM,FDD, VGA CARD, LAN CARD, MPEG CARD, SCSI CARD, SOUND CARD, after assembly and after having installed the Sound Card Driver, when you restart the system, when it runs the Sound Card Driver, it resets automatically. This problem may be due to the Sound Card Driver. During the Starting DOS… procedure, press SHIFT(BY-PASS)key, to skip CONFIG.SYS and AUTOEXEC.BAT; edit CONFIG.SYS with a text editor, and in function the line that loads the Sound Card Driver, add a remark REM, in order to disable the Sound Card Driver. See the example below.

CONFIG.SYS:

DEVICE=C:\DOS\HIMEM.SYS DEVICE=C:\DOS\EMM386.EXE HIGHSCAN DOS=HIGH, UMB

FILES=40

BUFFERS=36

REM DEVICEHIGH=C:\PLUGPLAY\DWCFGMG.SYS

LASTDRIVE=Z

Restart the system. If the system starts and does not reset, you can be sure that the problem is due to the Sound Card Driver. Write down the Sound Card model, motherboard model, BIOS identification number on the technical support file (refer to main instructions), and describe the problem in the space provided.

We will show you how to fill the “Technical Support Form”.

GD8 Pro