8e6 Technologies ERH-100 (5K02-61) User Manual
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ServiceInformation

The user should not attempt any maintenance or service on the unit beyond the procedures outlined in this document.

Any initial hardware setup problem that cannot be resolved at your internal organization should be referred to an 8e6 Technologies solutions engineer or technical support representative.

8e6 Corporate Headquarters (USA)

Local

:

714.282.6111

Domestic US

:

1.888.786.7999

International

:

+1.714.282.6111

8e6 Taiwan

Taipei Local

:

2397-0300

Domestic Taiwan

: 02-2397-0300

International

:

886-2-2397-0300

Procedures

When calling 8e6 Technologies regarding a problem, please provide the representative the following information:

Your contact information.

Serial number or original order number.

Description of the problem.

Network environment in which the unit is used.

State of the unit before the problem occurred.

Frequency and repeatability of the problem.

Can the product continue to operate with this problem?

Can you identify anything that may have caused the problem?

8e6 EnterpriseReporterQuickStartGuide