8e6 Technologies ER 4.0 User Manual
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® Enterprise Reporter

USER

GUIDE

Administrator Console

R3000IR Model: ER 4.0

Release 4.1.20 • Manual Version 1.01

II

8E6 TECHNOLOGIES, ENTERPRISEREPORTERADMINISTRATORUSERGUIDE

8E6ENTERPRISEREPORTERADMINISTRATOR

USERGUIDE

© 2007 8e6 Technologies All rights reserved.

828 W. Taft Ave., Orange, CA 92865, USA

Version 1.01, published December 2007 for software release 4.1.20

Printed in the United States of America

This document may not, in whole or in part, be copied, photocopied, reproduced, translated, or reduced to any electronic medium or machine readable form without prior written consent from 8e6 Technologies.

Every effort has been made to ensure the accuracy of this document. However, 8e6 Technologies makes no warranties with respect to this documentation and disclaims any implied warranties of merchantability and fitness for a particular purpose. 8e6 Technologies shall not be liable for any error or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the examples herein. Due to future enhancements and modifications of this product, the information described in this documentation is subject to change without notice.

The latest version of this document can be obtained from http://www.8e6.com/docs/ir_er4server.pdf.

Trademarks

Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are the sole property of their respective manufacturers.

Part# IR-ER4-SUG_v1.01-0712

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8E6 TECHNOLOGIES, ENTERPRISEREPORTERADMINISTRATORUSERGUIDE

CONTENTS

 

ENTERPRISE REPORTER OVERVIEW ...............................

1

Operations ...................................................................................

1

How to Use this User Guide .......................................................

2

Organization ......................................................................................

2

Conventions ......................................................................................

3

Terminology ......................................................................................

4

ADMINISTRATOR SECTION .............................................

8

Introduction .................................................................................

8

Components and Environment ..................................................

9

Components ......................................................................................

9

Hardware ....................................................................................

9

Software .....................................................................................

9

Environment ....................................................................................

10

Workstation Requirements .......................................................

10

Network Requirements .............................................................

10

Chapter 1: Accessing the Server .............................................

11

Preliminary Network Settings ..........................................................

11

Procedures for Accessing the Server ..............................................

11

Procedures for Logging On, Off the Server .....................................

12

Log On ......................................................................................

12

Logging on the First Time ...................................................

13

Specify the Server’s function ........................................

14

Set up an Administrator Login ID ........................................

15

Log Off ......................................................................................

16

Chapter 2: Configuring the ER Server ....................................

18

Administrator Console .....................................................................

18

Network Menu ..........................................................................

19

Box Mode screen ................................................................

20

Live Mode .....................................................................

20

Archive Mode................................................................

20

Change the Box Mode..................................................

21

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CONTENTS

Add/Edit/Delete Administrators screen ...............................

22

View a List of Administrators ........................................

23

Add an Administrator ....................................................

23

Edit an Administrator’s Login ID ...................................

23

Delete an Administrator ................................................

24

Locked-out Accounts and IPs screen..................................

25

View Locked Accounts, IP addresses...........................

26

Unlock Accounts, IP addresses ....................................

26

Server Menu .............................................................................

28

Backup screen ....................................................................

29

Backup and Recovery Procedures ...............................

29

Set up/Edit External Backup FTP Password ................

31

Execute a Manual Backup ............................................

31

Perform a Remote Backup ...........................................

32

Perform a Restoration to the ER Server .......................

33

Self Monitoring screen ........................................................

34

View a List of Contact E-Mail Addresses......................

35

Set up and Activate Self-Monitoring .............................

35

Remove Recipient from E-mail Notification List............

35

Deactivate Self-Monitoring............................................

35

Server Status screen...........................................................

36

View the Status of the Server .......................................

37

Secure Access screen ........................................................

38

Activate a Port to Access the Server ............................

39

Terminate a Port Connection........................................

40

Terminate All Port Connections ....................................

40

Software Update screen......................................................

41

View Installed Software Updates ..................................

42

Uninstall the Most Recently Applied Software Update . 42

View Available Software Updates.................................

42

Install a Software Update..............................................

43

Shut Down screen...............................................................

46

Server Action Selections...............................................

46

Perform a Server Action ...............................................

47

Web Client Server Management screen .............................

48

Restart the Web Client Server ......................................

49

Enable/Disable Web Client Server Access...................

49

Enable/Disable the Web Client Scheduler....................

49

Database Menu ........................................................................

50

User Name Identification screen .........................................

50

View the User Name Identification screen....................

53

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Set up a Customized Label for Unidentified Machines . 53

Configure the Server to Log User Activity.....................

53

Deactivate User Name Identification ............................

54

Username Display Setting screen.......................................

55

View the Current Username Display Setting ................

56

Modify the Username Display Setting...........................

56

Page View Elapsed Time screen ........................................

58

Establish the Unit of Elapsed Time for Page Views......

58

Elapsed Time Rules......................................................

59

Page Definition screen ........................................................

60

View the Current Page Types.......................................

60

Remove a Page Type ...................................................

61

Add a Page Type ..........................................................

61

Tools screen........................................................................

62

View Diagnostic Reports...............................................

63

View Database Status Logs..........................................

63

Expiration screen ................................................................

66

Expiration Screen Terminology.....................................

67

Expiration Rules............................................................

68

View Data Storage Statistics ........................................

69

Change Data Storage Settings .....................................

72

NAS Status screen..............................................................

74

View NAS Status Information .......................................

75

Optional Features screen....................................................

75

Enable Search String Reporting ...................................

77

Enable Block Request Count........................................

77

Enable Wall Clock Time................................................

77

Enable Page and/or Object Count ................................

78

Enable, Configure Password Security Option...............

79

User Group Import screen...................................................

81

Import User Groups ......................................................

81

TECHNICAL SUPPORT / PRODUCT WARRANTIES ...........

83

Technical Support .....................................................................

83

Hours ...............................................................................................

83

Contact Information .........................................................................

83

Domestic (United States) ..........................................................

83

International ..............................................................................

83

E-Mail .......................................................................................

83

Office Locations and Phone Numbers ......................................

84

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8e6 Corporate Headquarters (USA)....................................

84

8e6 Taiwan..........................................................................

84

Support Procedures ........................................................................

85

Product Warranties ...................................................................

86

Standard Warranty ..........................................................................

86

Technical Support and Service .......................................................

87

Extended Warranty (optional) .........................................................

88

Extended Technical Support and Service .......................................

88

APPENDICES SECTION .................................................

89

Appendix A ................................................................................

89

Evaluation Mode .............................................................................

89

Administrator Console ..............................................................

89

Use the Server in the Evaluation Mode...............................

91

Expiration screen ..........................................................

91

Change the Evaluation Mode..............................................

92

Activation Page.............................................................

93

Appendix B ................................................................................

95

Disable Pop-up Blocking Software ..................................................

95

Yahoo! Toolbar Pop-up Blocker ......................................................

95

Add the Client to the White List ................................................

95

Google Toolbar Pop-up Blocker ......................................................

97

Add the Client to the White List ................................................

97

AdwareSafe Pop-up Blocker ...........................................................

98

Disable Pop-up Blocking ..........................................................

98

Windows XP SP2 Pop-up Blocker ..................................................

99

Set up Pop-up Blocking ............................................................

99

Use the Internet Options dialog box....................................

99

Use the IE Toolbar ............................................................

101

Set up the Information Bar..........................................

102

Access the Client ........................................................

102

INDEX .......................................................................

105

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