3COM NBX 3101SP User Manual

NBX® Basic Telephone Guide

NBX Networked Telephony Solutions

System Release 6.0

Part Number 900-0336-01

Published July 2006

http://www.3com.com/

3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064

Copyright © 1998–2006, 3Com Corporation. All Rights Reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.

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If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hardcopy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature and developed solely at private expense. Software is delivered as Commercial Computer Software as defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.

3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. NBX NetSet and pcXset are trademarks of 3Com Corporation.

Other brand and product names may be registered trademarks or trademarks of their respective holders.

CONTENTS

ABOUT THIS GUIDE

	How to Use This Guide			10
	Conventions	10
	Documentation		11
	Comments on the Documentation					11
1 GETTING STARTED
	Setting Up Your Password and Voice Mail for the First Time 13
	NBX NetSet Utility		15
	Starting the NBX NetSet Utility 16
	Navigating the NBX NetSet Utility					17
	Setting Your Accessibility Options					17
	Quick Reference Guide			17
2 3COM 3101 AND 3101SP BASIC TELEPHONES
	Telephone Buttons and Controls				19
	Programmable Access Buttons				22
	Status Lights for System Appearance Buttons 23
3 3COM 2101 BASIC TELEPHONE
	Telephone Buttons and Controls				25
	Programmable Access Buttons				27
	Status Icons	28

4 NBX MESSAGING

NBX Messaging Components	29
Important Considerations	29
Changing Your Password 30
Security Tips 31

Changing Your Name Announcement and Personal Greetings 31

4

	Listening to NBX Messages				32
	Message Indicators			32
	Listening from Your Computer						33
	Listening from Your 3Com Telephone							33
	Listening from Any Internal 3Com Telephone									33
	Listening from an External Location							33
	Managing Your Messages					34
	Information About Your Messages							34
	Replying to a Message			35
	Forwarding a Message			35
	Creating and Sending a Message						36
	Using Voice Mail Group Lists					37
	Viewing System Groups				37
	Creating Personal Groups					37
	Modifying or Deleting Personal Groups								39
	Marking a Message as Private or Urgent							40
	Other Ways to Manage Your Voice Mail Messages									41
	Other Kinds of Mailboxes				41
	Greeting-Only Mailbox				41
	Phantom Mailbox			42
	Group Mailbox		42
5 STANDARD FEATURES
	Answering a Call		45
	Caller ID	46
	Answering a Second Call					46
	Using the 3Com Telephone Display Panel								47
	Tips on Using the Lists				48
	Dialing a Call	49
	An Internal Call		49
	An External Call		49
	Redialing a Call		50
	Forwarding Incoming Calls				50
	Call Coverage Points			50
	Condition to Forward Calls					50
	Setting Call Forward from the Telephone								51

Setting Call Forward from the NBX NetSet Utility 53

5

	Call Forward Precedence				55
	Putting a Call on Hold			56
	Dialing Another Call			57
	More Than One Call			57
	Transferring a Call		58
	Announced (Screened) Transfer						59
	Blind Transfer		59
	Direct Mail Transfer		60
	Establishing a Conference Call					60
	Disconnecting the Last Person That You Called 61
	More About Conference Calls						62
	Using Camp On	62
	Initiating Camp On With Call Transfer							63
	Initiating Direct
	Camp On	64
	More About
	Camp On	64
	Using Automatic Callback				66
	Initiating Automatic Callback					66
	More About Automatic Callback						67
	Setting the Volume		68
6 PERSONALIZING YOUR TELEPHONE
	Guidelines About Features on NBX Telephones								69
	Ringer Tones	70
	User Button Mapping			70
	Button Mapping Notes				75
	Speed Dials 76
	Personal Speed Dials			76
	System-wide Speed Dials				78
	Special Case: One-Touch Speed Dials							78
	Printing Speed Dial Lists				79
	Printing Labels		79
	Off-Site Notification		80
	Managing Off-site Notification Using the Telephone 84
	Do Not Disturb	85
	Preventing Unauthorized Use of Your Telephone								86
	Telephone Locking			86

6

	Call Permissions			87
	Class of Service Override				87
	Using a Headset			88
	General Headset Instructions						88
	Returning to the Headset After a Long Delay								89
7 GETTING MORE FROM YOUR TELEPHONE SYSTEM
	Listening to Your Messages in Your E-mail							92
	Account (Billing) Codes				92
	Caller ID	93
	Internal and External Caller ID						93
	Calling Line Identity Restriction (CLIR)							93
	Call Pickup	95
	Directed Call Pickup on a Specific Telephone								95
	Group Call Pickup				95
	Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 95
	Automatic Call Distribution					96
	Hunt Groups			99
	Calling Groups			101
	Group Membership				102
	Supervisory Monitoring				102
	Agent Role for 3Com Entry and Analog Telephones 102
	Supervisory Monitoring Terminology							102
	Monitor		103
	Whisper		104
	Barge-In		104
	Change Agent			105
	Call Privacy		105
	More About Supervisory Monitoring							106
	WhisperPage		107
	Starting a WhisperPage Session						108
	More About WhisperPage					109
	Call Park	109
	Paging 110
	Paging the System				111
	Paging Zones			111
	Configurable Operators				112

7

	How Configurable Operators Work				112
	Configuring the Operators			113
	Using Message Waiting Indicator to Telephone 114
	Sending an MWI Message			114
	Retrieving an MWI Message			114
	Deleting MWI Messages		115
	Cancelling an MWI Message			115
	Dialing a Call to a Remote Office			116
	Using Unique Extensions		116
	Using Site Codes	117
	Bridged Extensions	118
	Delayed Ringing 119
	Using Pulse Dialing	119
	Additional Applications 121
8 FEATURE CODES
	NBX Tones 123
	Feature Codes with 3Com Telephones				124
	3Com Basic Telephone		125
	Using Feature Codes	125
9 3COM 3105 AND 1105 ATTENDANT CONSOLES
	3Com Attendant Console		130
	Access Buttons	130
	Feature Buttons	130

	Attendant Console Labels 133
	Opening the 3105 Attendant Console Label Cover		133
	Complement Attendant Software 134
	Managing Calls 136
A TELEPHONE INSTALLATION AND MAINTENANCE
	Connecting the Telephone	137
	Attaching and Adjusting the Articulating Support Bracket 139
	Attaching and Adjusting the Fixed Support Bracket		141
	Low-Profile and High-Profile Positions 141
	Wall-Mount Position	142

8

Security Wall-Mount Bracket 143

Moving Your Telephone	143
Swapping Telephones 143
Cleaning Your Telephone	143
Troubleshooting Problems	143

INDEX

ABOUT THIS GUIDE

This guide is intended for anyone using:

■3Com® Basic Telephones

■3Com Attendant Consoles

■NBX Complement Attendant Software.

It includes information about using the NBX Voice Mail system and the NBX NetSet™ administration utility for personal telephone settings.

Devices documented in this guide include:

■Telephones

■3Com 3101 Basic Telephone

■3Com 3101SP Basic Telephone

■3Com 2101 Basic Telephone

■Attendant Consoles

■3Com 3105 Attendant Console

■3Com 1105 Attendant Console

■NBX Complement Attendant Software

If the information in the release notes (readme.pdf) on the NBX Resource Pack CD differs from the information in this guide, follow the instructions in the release notes.

Analog telephones connected through the Analog Terminal Card or the Analog Terminal Adapter can use most of the features described in this book. See the NBX Feature Codes Guide for Analog Telephones in the NBX NetSet Utility.

10 ABOUT THIS GUIDE

How to Use	Table 1 shows where to look for specific information in this guide.
This Guide	Table 1 Where to Find Information
	If you are looking for information about	Turn to
	How to get started with your new telephone	Chapter 1
	The 3Com 3101 and 3101SP Basic Telephones	Chapter 2
	The 3Com 2101 Basic Telephone	Chapter 3
	NBX Voice Messaging features	Chapter 4
	Using standard telephone features	Chapter 5
	Personalizing your telephone	Chapter 6
	Enhanced system features	Chapter 7
	Feature codes	Chapter 8
	The Attendant Console and Complement Attendant Software	Chapter 9
	Telephone maintenance and troubleshooting information	Appendix A
	References to all topics in this book	Index

Conventions	Table 2 defines some commonly used words and phrases in this guide.
	Table 2 Common Terms
	Term	Definition
	Auto Attendant	The set of voice prompts that answers incoming calls and
		describes actions that a caller or user can take to access
		individual services.
	Administrator	The person who is responsible for maintaining your
		3Com Networked Telephony Solution.
	Receptionist	The person who answers the majority of incoming
		telephone calls. In some business environments, this
		person may be a switchboard operator.
	User	A person who has a single 3Com Telephone or an
		analog telephone connected to the NBX system through
		an ATC card or the single-port ATA device.

Documentation 11

Table 3 lists conventions that are used throughout this guide.

Table 3	Icons
Icon	Type	Description
	Information note	Information that describes important features
		or instructions.
	Caution	Information that alerts you to potential loss of
		data or potential damage to an application,
		system, device, or network.
	Warning	Information that alerts you to potential
		personal injury.

Documentation	The documentation set for 3Com NBX Networked Telephony Solutions is
	designed to help NBX telephone users, installers, and administrators
	maximize the full potential of the system.
	The NBX Resource Pack CD contains many guides to the NBX products
	and their related 3Com applications.
	When you log in to the NBX NetSet utility as a user, you can go to the
	Resources menu and view the PDF versions of the NBX Quick Reference
	Guide, NBX Telephone Guide and NBX Feature Codes Guide by clicking
	the link on its associated tab page.
	The NBX NetSet utility also includes a searchable Help system with Help
	buttons on each page.
	An administrator who logs in can also see the NBX Installation Guide and
	the NBX Administrator’s Guide.
Comments on the	Your suggestions are important to us. They help us to make the NBX
Documentation	documentation more useful to you.

Please send your e-mail comments about this guide or any of the 3Com NBX documentation and Help systems to:

[e-mail]

Include the following information with your comments:

■Document title

■Document part number (found on the front or back page)

12 ABOUT THIS GUIDE

■ Page number

As always, please address all questions regarding the NBX hardware and software to your 3Com NBX Voice-Authorized Partner.

GETTING STARTED

1

As soon as you are given a telephone and extension number, you need to set up a password and record your name announcement and personal greeting.

This chapter covers these topics:

■Setting Up Your Password and Voice Mail for the First Time

■NBX NetSet Utility

■Quick Reference Guide

For how to access NBX® features from an analog telephone, set your password as described next and then see the NBX Feature Codes Guide in the NBX NetSet™ utility.

For how to set your NBX NetSet utility password and access NBX features from a third-party, SIP-based, IP telephone, see the NBX Feature Codes Guide for SIP Telephones.

Setting Up Your Password and Voice Mail

for the First Time

The procedure by which you set up your password and voice mailbox for the first time depends on:

■The kind of telephone that you have

■The kind of voice messaging system on your NBX system. Ask your administrator what kind of voice messaging is active on your system.

Table 4 describes how to set up your first password.

For details on tones and feature codes, see Chapter 8. For details on tones and feature codes on analog telephones, see the NBX Feature Codes Guide in the NBX NetSet utility.

14 CHAPTER 1: GETTING STARTED

Table 4 Setting Your NBX NetSet Utility and NBX Messaging Password

	Feature	3Com Phones	Analog Phones
	Password — Set Initially
	If your system uses NBX Messaging, follow the NBX	Message button and	500 ** and follow the
	voice prompts to set your NBX password (which is the	follow the voice prompts	voice prompts
	same for the NBX NetSet utility and voice messaging) OR
	use the NBX NetSet utility, described next.
	If your system uses a voice messaging application	OR, for systems that do	OR, for systems that do
	other than NBX Messaging1, use this code sequence	not use NBX Messaging:	not use NBX Messaging:
	to set your password for the NBX NetSet utility. 3Com	Feature	#
	recommends that you use the same password for the
		+ 434	(Feature Entry Tone)
	NBX NetSet utility and your messaging application.
		+ new password	+ 434
	For all voice messaging systems:	+ #	(Feature Entry Tone)
	■ Use only 4- to 10-digit numbers	+ repeat your new	+ new password
		password	+ #
	■ Do not use letters, *, or # as part of your password.	+ #	(Feature Entry Tone)
			+ repeat your new
			password
			+ #
			(Confirmation Tone)
	Password — Change
	If your system uses NBX Messaging, follow the NBX	Message button	500 **
	voice prompts to change your NBX password (which	+ old password	+ extension number
	changes your NBX NetSet utility password, because they	+ #	+ old password
	are the same) OR use the NBX NetSet utility, described	+ 9	+ #
	next.	+ 2	+ 9
	If your system uses a voice messaging application	+ follow the prompts	+ 2
			+ follow the prompts
	other than NBX Messaging1, use this code sequence
	to change your password for the NBX NetSet utility.
	3Com recommends that you use the same password for	OR, for systems that do	OR, for systems that do
	the NBX NetSet utility and your voice messaging	not use NBX Messaging:	not use NBX Messaging:
	application.	Feature	#
	For all voice messaging systems:
		+ 434	(Feature Entry Tone)
	If you forget your password, the administrator can reset	+ old password	+ 434
		+ #	(Feature Entry Tone)
	it to your extension. Then use this code (for applications
		+ new password	+ old password
	other than NBX Messaging) or the NBX voice prompts to
		+ #	+ #
	change it.	+ repeat your new	(Feature Entry Tone)
		password	+ new password
			+ #
			(Feature Entry Tone)
			+ repeat your new
			password
			+ #
			(Confirmation Tone)

NBX NetSet Utility

15

Table 4 Setting Your NBX NetSet Utility and NBX Messaging Password (continued)

Feature	3Com Phones	Analog Phones
Password — Set Initially
If your system uses NBX Messaging, follow the NBX	Message button and	500 ** and follow the
voice prompts to set your NBX password (which is the	follow the voice prompts	voice prompts
same for the NBX NetSet utility and voice messaging) OR
use the NBX NetSet utility, described next.

If your system uses a voice messaging application other than NBX Messaging1, use this code sequence to set your password for the NBX NetSet utility. 3Com recommends that you use the same password for the NBX NetSet utility and your messaging application.

For all voice messaging systems:

■Use only 4- to 10-digit numbers

■Do not use letters, *, or # as part of your password.

OR, for systems that do	OR, for systems that do
not use NBX Messaging:	not use NBX Messaging:
Feature	#
+ 434	(Feature Entry Tone)
+ new password	+ 434
+ #	(Feature Entry Tone)
+ repeat your new	+ new password
password	+ #
+ #	(Feature Entry Tone)
	+ repeat your new
	password
	+ #
	(Confirmation Tone)

1Exception: If you are using a third-party, SIP-based, IP telephone on the NBX system, refer to the NBX® Feature Codes Guide for SIP Telephones for how to set and change the NBX NetSet utility password.

After you have set your initial NBX password, continue to follow the voice prompts to record your name announcement. Your name announcement tells callers that they have reached your voice mailbox.

Then follow the voice prompts to record your personal greeting. Your personal greeting lets callers know important information about you, for instance, that you are on vacation, available at another number, or unavailable for a specified amount of time.

At any time you can change these greetings or record more than one personal greeting and choose which one is active. See “Changing Your Name Announcement and Personal Greetings” in Chapter 4.

NBX NetSet Utility The NBX NetSet utility has two interfaces:

■Administrator — Your administrator logs in with a special password and uses the NBX NetSet utility to manage and configure system-wide telephone settings and many of the settings for your telephone.

16CHAPTER 1: GETTING STARTED

■User — As a telephone user, you log in to the NBX NetSet utility with your own system ID (your extension) and password to:

■View and change your telephone’s personal settings, such as speed dials, ringer tone, accessibility options, and specify where you want your calls to go when you cannot answer them (your call coverage points).

■Listen to and delete your voice messages from your computer as an alternative to managing calls on your telephone.

■View your call permissions, certain current feature settings, and the internal user directory to call other users on your system.

■Log in to and out of one or all ACD groups, hunt groups, and calling groups of which your telephone is a member.

See Chapter 5, Chapter 6, and Chapter 7 for discussions about the standard and enhanced features that you can monitor and change in the NBX NetSet utility. See Chapter 4 for voice messaging features.

If your NBX system uses a messaging application other than NBX Messaging, off-site notification and other voice messaging features are available through your messaging application. See the application’s documentation rather than using this Guide.

Starting the NBX To use the NBX NetSet utility, you need a computer that is connected to NetSet Utility your local area network (LAN) and that has a web browser. (You do not

need Internet access.) To start the NBX NetSet utility:

1Ask your administrator for the IP address (or DNS host name) for your NBX system. In the web browser on your computer (Microsoft Internet Explorer version 5.5 or later is optimal), enter the IP address (or DNS host name) in the Address field, and then press Enter. The NBX NetSet utility login screen appears.

You cannot log in to the NBX NetSet utility until you establish your password through your telephone using NBX voice prompts or the Feature Code sequence. See Table 4 earlier in this chapter.

2Click User to log in as a user. The password dialog box appears.

3Type your NBX NetSet utility user identification (always your 3-digit or 4-digit telephone extension) and your NBX NetSet utility password, and then click OK.

Quick Reference Guide

17

Navigating the NBX Once you log in to the NBX NetSet utility, you can easily locate the NetSet Utility information you need to use your NBX telephone features. Start by

clicking the category you want in the left-hand column. Tabs indicating the specific topics for this category appear at the top of the NBX NetSet window. To display a particular topic, click its associated tab.

You can also quickly access any of the frequently used topics from the Favorites menu. Simply select an item from the drop-down list to go to the selected topic. (If your browser does not support JavaScript, click the Go button after selecting an item.)

Setting Your To change your NBX telephone’s settings for accessibility and to choose Accessibility Options the format for your NBX NetSet utility online Help, log in to the NBX

NetSet utility and go to Accessibility > Accessibility Options. After selecting your preferences, click Apply to save your changes.

Quick Reference	To open and print a copy of the Quick Reference Guide for the most
Guide	frequently used features on your telephone:

1Log in to the NBX NetSet utility. See “Starting the NBX NetSet Utility” earlier in this chapter.

2Go to Resources > Telephone Quick Reference and click the

Telephone Quick Reference link. The quick reference guide that pertains to your telephone appears. Adobe Acrobat Reader 5.0 or higher is required to view the file. Adobe Acrobat Reader is available free from the Adobe Web site:

www.adobe.com

18 CHAPTER 1: GETTING STARTED

3COM 3101 AND 3101SP

2 BASIC TELEPHONES

This chapter describes the buttons, controls, and features on the 3Com® 3101 and 3101SP Basic Telephones.

The chapter covers these topics:

■Telephone Buttons and Controls

■Programmable Access Buttons

■Status Lights for System Appearance Buttons

For how these features work on an analog telephone that is connected to the NBX® system, see the NBX Feature Codes Guide for Analog Telephones, which you can access by going to Resources > Features Codes Guide in the NBX NetSet™ utility.

The 3Com 3101 Basic Telephone (3C10401A) does not include a microphone, which means it does not support speaker phone operation. The 3Com 3101SP Basic Telephone (3C10410SPKRA) has a microphone and supports speaker phone operation. All other features operate the same on the two telephones.

Telephone Buttons Figure 1 shows the buttons and controls on the 3Com 3101SP Basic and Controls Telephone. The 3Com 3101 Basic Telephone does not include a

microphone, 8, or a speaker button and its indicator light, 10. All other controls are identical on the two telephones.

20 CHAPTER 2: 3COM 3101 AND 3101SP BASIC TELEPHONES

Figure 1 3Com 3101SP Basic Telephone

1Soft buttons — Allow you to select items that are displayed in the telephone display panel.See “Using the 3Com Telephone Display Panel” in Chapter 5. The buttons, from left to right, are:

■Slct (Select)

■Back (returns you to the next higher level in the menu)

■Exit (leaves the display panel menus)

2Message Waiting Indicator (MWI) — When lit, indicates that you have one or more new voice mail messages in your voice mailbox. Also, this indicator flashes when your telephone rings.

3Display panel — Displays telephone status messages, Caller ID information (if enabled), and the number of messages that you have in your voice mail mailbox. You can also use it to view these items:

■Logs of your recent missed, answered, and dialed calls

■A directory of people’s names in your organization

■Personal speed dial numbers

Telephone Buttons and Controls

21

■System-wide speed dial numbers

■Call forward setting for all calls

4Scroll buttons (Up, Down, Left, Right, Center) — Allow you to scroll through the items in the telephone display panel. See “Using the 3Com Telephone Display Panel” in Chapter 5. The left, right, and center buttons are reserved for future use.

5Message button — Accesses your voice mail messages through the NBX Messaging system. See “Listening to NBX Messages” in Chapter 4.

6Hold button — Places a caller on hold. See “Putting a Call on Hold” in Chapter 5.

7Label area for Access buttons — You can use the NBX NetSet utility to create a new label if you change any button mappings.

8Microphone (3101SP only) — Activated when the telephone is in

speaker phone mode, that is, after you press the (speaker) button. For best results, keep the area around the microphone free of obstructions. To minimize the effects of background noise, the microphone is directional; it performs best when you are directly in front of the telephone.

9Programmable Access buttons — Allow you and your administrator to assign features to specific buttons. See “Programmable Access Buttons” and “Status Lights for System Appearance Buttons” later in this chapter.

10Speaker button (3101SP only) — Enables you to use the speaker

phone feature. Press the button before you dial the call, when your telephone is ringing, or while a call is in progress. To turn the speaker off and resume the conversation, pick up the handset.

The 3Com 3101SP Basic Telephone includes a microphone and supports

speaker phone operation. The 3Com 3101 Basic Telephone does not support speaker phone operation and it does not have a button.

11Telephone key pad

12Volume down — Lowers the volume of the ringer, the speaker, or the handset. See “Setting the Volume” in Chapter 5.

13Mute button — Enables you to prevent callers from hearing what you

are saying during a telephone call, although you can still hear them. Press

the button to turn off the telephone’s mouthpiece when you are using the handset or the microphone (3101SP only) when your telephone

is in speaker phone mode. To turn off the Mute feature, press the button again. The indicator lamp is lit when the Mute feature is enabled.

22 CHAPTER 2: 3COM 3101 AND 3101SP BASIC TELEPHONES

14 Volume up — Raises the volume of the ringer, the speaker, or the

	handset. See “Setting the Volume” in Chapter 5
15	Speaker
16	Handset
Programmable	Figure 2 displays the Access buttons on the 3Com 3101 and 3101SP
Access Buttons	Basic Telephones. By default, the functions assigned to these buttons are
	set by your administrator. If your administrator has assigned you to a
	group that allows you to change your button mappings, log in to the
	NetSet utility and go to Telephone Programming > Button Mapping
	to view or change the current features on your telephone’s buttons. See
	“User Button Mapping” in Chapter 6.
	You can also set buttons to one-touch speed dials. To view or change the
	current speed dials on your telephone’s buttons (button mappings), go to
	Directory > One-Touch Speed Dial in the NBX NetSet utility. See
	“Special Case: One-Touch Speed Dials” in Chapter 6.
	Figure 2 Access Buttons
	3Com 3101SP
	(3C10401SPKRA)

3Com 3101 (3C10401A)

Access buttons have these default settings:

1System Appearance button.

2System Appearance button.

3Feature button — Allows you to access features that are not directly assigned to an Access button on your telephone. See “Using Feature

Status Lights for System Appearance Buttons

23

Codes” in Chapter 8 for a list of features and codes and how to use them.

4Transfer button — Sends the currently active call to another telephone.

The telephone LabelMaker, which is available through the NBX NetSet utility, enables you to define and print a new label for your Access buttons.

Status Lights for	An Access button that is set up for incoming and outgoing calls is called a
System Appearance	System Appearance button. The light beside each System Appearance
Buttons	button indicates the status. See Table 5.
	Table 5 Status Indicator Lights for System Appearance Buttons

If the light is	The line is
Off	Available for use
Steady	In use
Blinking quickly	Ringing
Blinking slowly	On hold

24 CHAPTER 2: 3COM 3101 AND 3101SP BASIC TELEPHONES

3COM 2101 BASIC TELEPHONE

3

This chapter describes the buttons, controls, and features that are specific to the 3Com® 2101 Basic Telephone. It covers these topics:

■Telephone Buttons and Controls

■Programmable Access Buttons

■Status Icons

For how these features work on an analog telephone that is connected to the NBX® system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet™ Utility.

Telephone Buttons	Figure 3 shows the buttons and controls on the 3Com 2101 Basic
and Controls	Telephone.

26 CHAPTER 3: 3COM 2101 BASIC TELEPHONE

Figure 3 3Com 2101 Basic Telephone

The 3Com 2101 Basic Telephone has these features:

1Handset

2Hook switch (under the handset) — Pressing and releasing the hook switch gives you a dial tone. This feature is used with Call Park. See “Call Park” in Chapter 7.

3Display panel — Displays telephone status messages (see Table 6), Caller ID, Locked Telephone, and other feature information (if enabled), and the number of messages in your voice mail mailbox. You can also use it to view these items:

■Logs of your recent missed, answered, and dialed calls

■A directory of people’s names in your organization

■Personal speed dial numbers

■System-wide speed dial numbers

■Call forward setting for all calls

Programmable Access Buttons

27

4Soft buttons — Allow you to select items that are displayed in the telephone display panel. See “Dialing a Call” in Chapter 5. The buttons, from left to right, are:

■Slct (Select)

■Back (returns you to the next higher level in the menu)

■Exit (leaves the display panel menus)

5Scroll buttons — Allow you to scroll through the items in the telephone display panel. See “Using the 3Com Telephone Display Panel” in Chapter 5.

6MSG (Message) button — Accesses your voice mail messages through the NBX Messaging system. See “Listening to NBX Messages” in Chapter 4.

7Telephone key pad

8Volume control buttons — Raise or lower the volume of the ringer, the handset, or the headset. See “Setting the Volume” in Chapter 5.

9Hold button — Places a caller on hold. See “Putting a Call on Hold” in Chapter 5.

10Transfer button — (factory default setting) Sends the currently active call to another telephone. See “Programmable Access Buttons” later in this chapter.

11Call Toggle button — (factory default setting) Similar to a Hold button, enables you to switch between two calls. See “Programmable Access Buttons” later in this chapter.

12Feature button — (factory default setting) See “Programmable Access Buttons” later in this chapter.

Programmable	The 3Com 2101 Basic Telephone has three programmable Access
Access Buttons	buttons. The factory-default settings for these buttons are (from left to
	right):
	■ Feature — Allows you to access features that are not directly
	assigned to an Access button on your telephone. See “Using Feature
	Codes” in Chapter 8 for a list of features and codes and how to use
	them.
	■ Call Toggle — Available only on the 3Com 2101 Basic Telephone. Use
	this button to manage two telephone calls at the same time. See
	“Answering a Call” in Chapter 5.

28CHAPTER 3: 3COM 2101 BASIC TELEPHONE

■Transfer — Sends the currently active call to another telephone. See “Transferring a Call” in Chapter 5.

If your administrator has assigned you to a group that allows you to change your button mappings, log in to the NetSet utility and go to

Telephone Programming > Button Mapping to view or change the current features on your telephone’s buttons. See “User Button Mapping” in Chapter 6. However, changing the settings for the Feature or Call Toggle buttons greatly reduces your ability to use some of the NBX system features.

Status Icons	Your 3Com 2101 Basic Telephone allows you to use two telephone lines
	at the same time.
	On the display panel, the behavior of the telephone icon next to the
	number 1 (for Line 1) on the first row, or 2 (for Line 2) on the second row,
	indicates the status of the lines. See Table 6.

Table 6 Status Indicator Behavior for the Telephone Icons in the Display Panel

If the telephone icon is	The line is
Not displayed	Available for use
Steady	In use
Blinking quickly	Ringing
Blinking slowly	On hold

NBX MESSAGING

4

This chapter describes the NBX® Networked Telephony Solutions voice messaging features. It covers these topics:

■NBX Messaging Components

■Changing Your Password

■Changing Your Name Announcement and Personal Greetings

■Listening to NBX Messages

■Replying to a Message

■Forwarding a Message

■Creating and Sending a Message

■Using Voice Mail Group Lists

■Marking a Message as Private or Urgent

■Other Ways to Manage Your Voice Mail Messages

■Other Kinds of Mailboxes

NBX Messaging A key component of the NBX Networked Telephony Solutions is the Components NBX Messaging system, which includes voice mail, off-site notification,

and several administrative features. Voice mail allows callers to leave voice messages in your voice mailbox when you are not able to answer your telephone. You can listen to, save, and forward those messages from any touch-tone telephone.

If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of the instructions in this chapter.

Important	■ The steps are the same for initially setting up the name
Considerations	announcement, personal greetings, and passwords for personal,

30 CHAPTER 4: NBX MESSAGING

greeting-only, and phantom mailboxes. See “Setting Up Your Password and Voice Mail for the First Time” in Chapter 1 for details. (Your administrator creates group mailboxes and their passwords.)

■ For changes to passwords and greetings, see “Changing Your Password” and “Changing Your Name Announcement and Personal Greetings” later in this chapter.

■ The default setting for the maximum length of each voice mail message on the system is 5 minutes. Your administrator can configure your organization’s NBX Messaging system to receive and store voice mail messages that are up to 10 minutes long.

■ Use the Off-Site Notification feature if you want the NBX system to

	notify you when callers leave voice mail messages in your voice
	mailbox. See “Off-Site Notification” in Chapter 6.
	■ With a touch-tone telephone, you are able to bypass system messages
	using option buttons if you are configuring passwords and greetings.
	However, you cannot bypass voice mail messages in this manner.
Changing Your	You use the same 4-digit to 10-digit password to log in to the NBX
Password	NetSet™ utility and to access your NBX voice mail. You can change this
	password with your telephone (using the NBX voice prompts or a feature
	code) or through the NBX NetSet utility.
	To set up your password for the first time, see Table 4 and “NBX NetSet
	Utility” in Chapter 1. Table 4 also describes how to change your
	password.
	If you forget your password, the administrator can set it to be your
	extension number. Then follow the instructions in Table 4 in Chapter 1 to
	change it to a more secure password. Also see “Security Tips” next.

If your NBX system uses a messaging system other than NBX Messaging:

■Use the feature code method described in Table 4 in Chapter 1 to set and change the NBX NetSet utility password.

■3Com recommends that you use the same password for your voice messaging system and for the NBX NetSet utility.