3COM NBX 3101, NBX 3102 User Manual

NBX® Telephone Guide

Telephones

■NBX 3102 Business Telephone

■NBX 2102 Business Telephone

■NBX 2102-IR Business Telephone

■NBX 1102 Business Telephone

■NBX 3101 Basic Telephone

■NBX 3101SP Basic Telephone

■NBX 2101 Basic Telephone

Attendant Consoles

■NBX 3105 Attendant Console

■NBX 1105 Attendant Console

■NBX Complement Attendant Software

http://www.3com.com/

PhG-EN 02-2004

3Com Corporation, 350 Campus Drive, Marlborough, MA 01752-3046

Copyright © 2004, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.

3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time.

If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hardcopy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGEND

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.

3Com, NBX, the 3Com logo, and SuperStack are registered trademarks of 3Com Corporation. NBX NetSet and pcXset are trademarks of 3Com Corporation.

Adobe is a trademark and Adobe Acrobat is a registered trademark of Adobe Systems Incorporated. Microsoft, Windows, Windows 2000, and Windows NT are registered trademarks of Microsoft Corporation.

All other company and product names may be trademarks of the respective companies with which they are associated.

CONTENTS

ABOUT THIS GUIDE

	How to Use This Guide		9
	Conventions 10
	Documentation	11
	Comments on the Documentation 11
1 GETTING STARTED
	Setting Up Your Password and Voice Mail for the First Time				13
	NBX NetSet Utility	15
	Starting the NBX NetSet Utility			15
	Navigation and Shortcut Icons in the NBX NetSet Utility				16
	Quick Reference Guides		16
2 NBX 3102 BUSINESS TELEPHONE
	Telephone Buttons and Controls			18
	Programmable Access Buttons 21
	Status Lights for System Appearance Buttons 22

3 NBX 1102, 2102, AND 2102-IR BUSINESS TELEPHONES

Telephone Buttons and Controls	24
Programmable Access Buttons	27

Status Lights for System Appearance Buttons 28

4 NBX 3101 AND 3101SP BASIC TELEPHONES

Telephone Buttons and Controls	30
Programmable Access Buttons	32

Status Lights for System Appearance Buttons 33

5 NBX 2101 BASIC TELEPHONE

	Telephone Buttons and Controls		36
	Programmable Access Buttons		38
	Status Icons 38
6 NBX MESSAGING
	NBX Messaging Components		40
	Important Considerations		40
	Changing Your Password	41
	Security Tips 41
	Changing Your Name Announcement and Personal Greeting 42
	Listening to NBX Messages 42
	Message Indicators	43
	LIstening from Your Computer 43
	LIstening from Your NBX Telephone			44
	Listening from Any Internal NBX Telephone 44
	Listening from an External Location			44
	Managing Your Messages		45
	Information About Your Messages			45
	Replying to a Message	46
	Forwarding a Message	47

	Creating and Sending a Message			48
	Creating Personal Voice Mail Group Lists				49
	Modifying or Deleting Groups			50
	Marking a Message as Private or Urgent				51
	Forwarding Incoming Calls to Your Call Coverage Point 51
	Other Ways to Manage Your Voice Mail Messages 52
	Other Kinds of Mailboxes		52
	Greeting-Only Mailbox		52
	Phantom Mailbox 53
	Group Mailbox	53
7 STANDARD FEATURES
	Answering a Call	56
	Caller ID 56
	Answering a Second Call		56
	Using the NBX Telephone Display Panel				57

Tips on Using the Lists		58
More Ways to Dial a Call		59
An Internal Call	59
An External Call	59
Redialing a Call	60
Setting Your Call Coverage Point			60
Putting a Call on Hold 61
Dialing Another Call		61
More Than One Call		62
Transferring a Call	63
Announced (Screened) Transfer			64
Blind Transfer	64
Direct Mail Transfer	64

Establishing a Conference Call	65
Disconnecting the Last Person That You Called 66
More About Conference Calls	66
Setting the Volume 67

8 PERSONALIZING YOUR TELEPHONE

Guidelines About Features on NBX Telephones					70
Ringer Tones	70
Speed Dials 70
Personal Speed Dials			71
System-wide Speed Dials 72
Special Case: One-Touch Speed Dials				73
Printing Speed Dial Lists and Labels				74
Off-Site Notification 75
Do Not Disturb	78
Preventing Unauthorized Use of Your Telephone					79
Telephone Locking			80
Call Permissions		80
Class of Service Override			81
Using a Headset		82
With the NBX 3102 Business Telephone 82
General Headset Instructions 83
Returning to the Headset After a Long Delay					84
Palm Integration		84

9 GETTING MORE FROM YOUR TELEPHONE SYSTEM

Listening to Your Messages in Your E-mail or Browser 86
Account (Billing) Codes			86
Caller ID	87
Internal and External Caller ID				87
Calling Line Identity Restriction (CLIR) 87
Call Pickup	88
Directed Call Pickup on a Specific Telephone 89
Group Call Pickup			89
Hunt Groups and Calling Groups				89
Hunt Groups		90
Calling Groups		92
Group Membership			92
Call Park	93
Paging 94
Dialing a Call to a Remote Office				95
Using Unique Extensions 95
Using Site Codes			96
Bridged Extensions		97
Delayed Ringing		97
Using Pulse Dialing		98

	Using a Feature Code		98
	Using a Mapped Button			98
	Using a Personal Speed Dial				98
	Additional Applications		99
10
	NBX 3105 AND 1105 ATTENDANT CONSOLES
	NBX Attendant Console		102
	Access Buttons	102
	Feature Buttons	102
	Attendant Console Labels			105
	Complement Attendant Software				106
	Managing Calls	107
A
	TELEPHONE INSTALLATION AND MAINTENANCE
	Connecting the Telephone			109
	Installing the 3102 Telephone Label Plate 111
	Attaching and Adjusting the 3101/3102/3105 Support Bracket 111

Attaching and Adjusting the 1102/2101/2102 Support Bracket 113 Low-Profile and High-Profile Positions 113

Wall-Mount Position	114
Security Wall-Mount Bracket 115
Opening the 3105 Attendant Console Label Cover 115
Moving Your Telephone	115
Swapping Telephones 115
Cleaning Your Telephone	116
Troubleshooting Problems	116

INDEX

ABOUT THIS GUIDE

This guide is intended for anyone using NBX® Telephones, NBX Attendant Consoles, or the NBX Complement Attendant Software. It includes information about using the NBX Voice Mail system and the NBX NetSet™ administration utility for personal telephone settings.

If the information in the release notes (readme.pdf) on the NBX Resource Pack CD differs from the information in this guide, follow the instructions in the release notes.

Analog telephones connected through the Analog Terminal Card or the Analog Terminal Adapter can use most of the features described in this book. See the NBX Feature Codes Guide in the NBX NetSet utility.

How to Use	Table 1 shows where to look for specific information in this guide.
This Guide	Table 1 Where to Find Information
	If you are looking for information about	Turn to
	How to get started with your new telephone	Chapter 1
	The NBX 3102 Business Telephone	Chapter 2
	The NBX 1102, 2102, and 2102-IR Business Telephones	Chapter 3
	The NBX 3101 and 3101SP Basic Telephones	Chapter 4
	The NBX 2101 Basic Telephone	Chapter 5
	NBX Voice Messaging features	Chapter 6
	Using standard telephone features	Chapter 7
	Personalizing your telephone	Chapter 8
	Enhanced system features	Chapter 9
	The Attendant Console and Complement Attendant Software	Chapter 10
	Telephone maintenance and troubleshooting information	Appendix A
	References to all topics in this book	Index

10 ABOUT THIS GUIDE

Conventions	Table 2 defines some commonly used words and phrases in this guide.
	Table 2 Common Terms
	Term	Definition
	Auto Attendant	The set of voice prompts that answers incoming calls and
		describes actions that a caller or user can take to access
		individual services.
	Administrator	The person who is responsible for maintaining your
		3Com Networked Telephony Solution.
	Receptionist	The person who answers the majority of incoming
		telephone calls. In some business environments, this
		person may be a switchboard operator.
	User	A person who has a single NBX Business Telephone, an
		NBX Basic Telephone, or an analog telephone connected
		to the NBX system through an ATC card or the
		single-port ATA device.

Table 3 lists conventions that are used throughout this guide.

Table 3	Icons
Icon	Type	Description
	Information note	Information that describes important features
		or instructions.
	Caution	Information that alerts you to potential loss of
		data or potential damage to an application,
		system, device, or network.
	Warning	Information that alerts you to potential
		personal injury.

Documentation 11

Documentation	The documentation set for 3Com NBX Networked Telephony Solutions is
	designed to help NBX telephone users, installers, and administrators
	maximize the full potential of the system.
	The NBX Resource Pack CD contains many guides to the NBX products
	and their related 3Com applications.
	When you log in to the NBX NetSet utility as a user, you can view the PDF
	versions of the NBX Telephone Guide and NBX Feature Codes Guide by
	clicking the icons at the bottom of the screen. An administrator who logs
	in can also see the NBX Installation Guide and the NBX Administrator’s
	Guide. The NBX NetSet utility also includes a searchable Help system with
	Help buttons on each screen.
Comments on the	Your suggestions are important to us. They help us to make the NBX
Documentation	documentation more useful to you.
	Please send your e-mail comments about this guide or any of the
	3Com NBX documentation and Help systems to:
	[e-mail]

Include the following information with your comments:

■Document title

■Document part number (found on the front or back page)

■Page number

Example:

NBX Telephone Guide

Part Number PhG-EN

Page 25

As always, please address all questions regarding the NBX hardware and software to your 3Com NBX Voice-Authorized Partner.

12 ABOUT THIS GUIDE

GETTING STARTED

1

As soon as you are given a telephone and extension number, you need to set up a password and record your name announcement and personal greeting.

This chapter covers these topics:

■Setting Up Your Password and Voice Mail for the First Time

■NBX NetSet Utility

■Quick Reference Guides

For how to access NBX features from an analog telephone, set your password as described next and then see the NBX Feature Codes Guide in the NBX NetSet utility.

Setting Up Your Password and Voice Mail

for the First Time

The procedure by which you set up your password and voice mailbox for the first time depends on:

■The kind of telephone that you have

■The kind of voice messaging system on your NBX system. Ask your administrator what kind of voice messaging is active on your system.

Table 4 describes how to set up your first password.

For details on tones and codes on analog telephones, see the NBX Feature Codes Guide in the NBX NetSet utility.

	14	CHAPTER 1: GETTING STARTED
	Feature		NBX Business Phones	NBX Basic Phones	Analog Telephones
	Password — Set Initially
	If your system uses NBX		Msg button (1102,	Msg button (2101) or	500 ** and follow the
	Messaging, follow the NBX voice		2102, 2102-IR) or	button (3101 and	voice prompts
	prompts to set your NBX password		button (3102) and follow	3101SP) and follow the
	(which is the same for NBX NetSet		the voice prompts	voice prompts
	and voice messaging) OR use the NBX
	NetSet utility, described next.
	If your system uses a voice		OR, for systems that do	OR, for systems that do	OR, for systems that do
	messaging application other than		not use NBX Messaging:	not use NBX Messaging: not use NBX Messaging:
	NBX Messaging, use this code		Feature	Feature	#
	sequence to set your password for
			+ 434	+ 434	(Feature Entry Tone)
	the NBX NetSet utility. 3Com
			+ new password	+ new password	+ 434
	recommends that you use the same
			+ #	+ #	(Feature Entry Tone)
	password for the NBX NetSet utility
			+ repeat your new	+ repeat your new	+ new password
	and your messaging application.
			password	password	+ #
	For all voice messaging systems:		+ #	+ #	(Feature Entry Tone)
	■ Use only 4- to 10-digit numbers				+ repeat your new
					password
	■ Do not use letters, *, or # as part				+ #
	of your password.				(Confirmation Tone)
	Password — Change
	If your system uses NBX		Msg button (1102,	Msg button (2101) or	500 **
	Messaging, follow the NBX voice		2102, 2102-IR) or	button (3101 and	+ extension number
	prompts to change your NBX		button (3102)	3101SP)	+ current password
	password (which changes your NBX		+ current password	+ current password	+ #
	NetSet password, because they are		+ #	+ #	+ 9
	the same) OR use the NBX NetSet		+ 9	+ 9	+ 2
	utility, described next.		+ 2	+ 2	+ follow the prompts
	If your system uses a voice		+ follow the prompts	+ follow the prompts
	messaging application other than		OR, for systems that do	OR, for systems that do	OR, for systems that do
	NBX Messaging, use this code		not use NBX Messaging:	not use NBX Messaging: not use NBX Messaging:
	sequence to change your password		Feature	Feature	#
	for the NBX NetSet utility. 3Com
			+ 434	+ 434	(Feature Entry Tone)
	recommends that you use the same
			+ current password	+ current password	+ 434
	password for the NBX NetSet utility
			+ #	+ #	(Feature Entry Tone)
	and your voice messaging application.
			+ new password	+ new password	+ current password
	For all voice messaging systems:		+ #	+ #	+ #
	■ If you forget your password, the		+ repeat your new	+ repeat your new	(Feature Entry Tone)
			password	password	+ new password
	administrator can reset it to your

	Table 4 Setting Your NBX NetSet and NBX Messaging Password	+ #
	extension. Then use this code (for	(Feature Entry Tone)
	applications other than NBX
		+ repeat your new
	Messaging) or the NBX voice
		password
	prompts to change it.
		+ #
		(Confirmation Tone)

NBX NetSet Utility 15

NBX NetSet Utility The NBX NetSet administration utility has two interfaces:

■Administrator — Your administrator logs in with a special password and uses the NBX NetSet utility to manage and configure system-wide telephone settings and many of the settings for your telephone.

■User — As a telephone user, you log in to the NBX NetSet utility with your own system ID (your extension) and password to:

■View and change your telephone’s personal settings, such as speed dials, ringer tone, and specify where you want your calls to go when you cannot answer them (your call coverage point).

■Listen to and delete your voice messages from your computer as an alternative to managing calls on your telephone.

■View your call permissions, certain current feature settings, and the internal user directory to call other users on your system.

■Log in to and out of one or all hunt groups and calling groups of which your telephone is a member.

See Chapter 7, Chapter 8, and Chapter 9 for discussions about the standard and enhanced features that you can monitor and change in the NBX NetSet utility. See Chapter 6 for voice messaging features.

If your NBX system uses a messaging application other than NBX Messaging, off-site notification and other voice messaging features are available through your messaging application. See the application’s documentation rather than using this Guide.

Starting the NBX To use the NBX NetSet utility, you need a computer that is connected to NetSet Utility your local area network (LAN) and that has a web browser. (You do not

need Internet access.) To start the NBX NetSet utility:

1Ask your administrator for the IP (web) address for your NBX system. In the web browser on your computer (Microsoft Internet Explorer version 5.5 or later is optimal), enter the IP address in the Address field, and then press Enter on your keyboard. The NBX NetSet login screen appears.

You cannot log in to the NBX NetSet utility until you establish your password through your telephone using NBX voice prompts or the Feature Code sequence. See Table 4.

2 Click User to log in as a user. The password dialog box appears.

16 CHAPTER 1: GETTING STARTED

Navigation and

Shortcut Icons

in the NBX NetSet

Utility

3Type your NBX NetSet user identification (always your 3-digit or 4-digit telephone extension) and your NBX NetSet password, and then click OK.

The icons at the lower right of any Personal Settings window allow you or your administrator to navigate to the following features:

Table 5 Navigation Icons

Icon	Action	Where You Go
	Back	■	For the User goes to the main NBX NetSet login dialog box
		■	For the Administrator goes to the NBX NetSet main menu
			window
	Help	Help for the fields and procedures related to the screen

Click the icons below the window to go directly to these features:

One-Touch Speed Dials

Off-Site Notification

Telephone Guide (this guide)

NBX Feature Codes Guide

Quick Reference	To open and print a copy of the Quick Reference Guides for the most
Guides	frequently used features on your telephone:

1Log in to the NBX NetSet utility. See “Starting the NBX NetSet Utility” earlier in this chapter.

2Click Telephone Quick Reference. The quick reference that pertains to your telephone (Business, Basic, or analog) appears. Adobe Acrobat Reader 4.0 or higher is required to view the file. Adobe Acrobat Reader is available free from the Adobe Web site: www.adobe.com

NBX 3102

2 BUSINESS TELEPHONE

This chapter describes the buttons, controls, and features on the NBX 3102 Business Telephone. It covers these topics:

■Telephone Buttons and Controls

■Programmable Access Buttons

■Status Lights for System Appearance Buttons

For a description of the features on the NBX 1102, 2102, and 2102-IR

Business Telephones, see Chapter 3.

For a description of the features on the NBX 3101 and 3101SP Basic

Telephones, see Chapter 4.

For a description of the features on the NBX 2101 Basic Telephone, see

Chapter 5.

For how these features work on an analog telephone that is connected to the NBX system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet utility.

18 CHAPTER 2: NBX 3102 BUSINESS TELEPHONE

Telephone Buttons

Figure 1 shows the buttons and controls on the NBX 3102 Business

and Controls

Telephone. The features are discussed after the picture.

Figure 1 NBX 3102 Business Telephone

1Soft buttons — Allow you to select items that are displayed in the telephone display panel. See “Using the NBX Telephone Display Panel” in Chapter 7. The buttons, from left to right, are:

■Slct (Select)

■Back (returns you to the next higher level in the menu)

■Exit (leaves the display panel menus)

2Message Waiting Indicator (MWI) — When lit, indicates that you have one or more new voice mail messages in your voice mailbox. Also, this indicator flashes when your telephone rings.

Telephone Buttons and Controls

19

3Display panel — Displays telephone status messages, Caller ID information (if enabled), and the number of messages that you have in your voice mail mailbox. You can also use it to view these items:

■Logs of your recent missed, answered, and dialed calls

■A directory of people’s names in your organization

■Personal speed dial numbers

■System-wide speed dial numbers

4Scroll buttons (Up, Down, Left, Right) — Allow you to scroll through the items in the telephone display panel. See “Using the NBX Telephone Display Panel” in Chapter 7. The left and right buttons are reserved for future use.

5Program button — Reserved for future use.

6Programmable Access buttons — Allow you and your administrator to assign features to specific buttons. See “Programmable Access Buttons” and “Status Lights for System Appearance Buttons” later in this chapter.

7Microphone (located on the side of the telephone) — Activated when the telephone is in speaker phone mode, that is, after you press the

Speaker button or the (Hands Free) button. For best results, keep the area around the microphone free of obstructions.

8Label area for Access buttons

9Telephone key pad

10Hold button — Places a caller on hold. See “Putting a Call on Hold” in Chapter 7.

11Transfer button — Sends the currently active call to another telephone. See “Transferring a Call” in Chapter 7.

12Conference button — Establishes a single call with up to three additional internal parties, external parties, or both. See “Establishing a Conference Call” in Chapter 7.

13Redial button — Redials the last telephone number or extension that you called. See “Redialing a Call” in Chapter 7.

14Speaker button — Enables you to use the speaker phone feature. Press the Speaker button before you dial the call, when your telephone is ringing, or while a call is in progress. To turn the speaker phone off and resume the conversation, pick up the handset.

15Forward to Voice Mail button — Directs all incoming calls, after one ring, to your voice mail or to wherever you have specified in NBX NetSet

20CHAPTER 2: NBX 3102 BUSINESS TELEPHONE

>User Information > Call Forward. See “Forwarding Incoming Calls to Your Call Coverage Point” in Chapter 6.

16Message button — Accesses your voice mail messages through the NBX Messaging system. See “Listening to NBX Messages” in Chapter 6.

17Hands Free button — Allows you to answer internal (intercom) calls

without picking up the handset. To activate this feature, press the button before calls come in to your telephone. When the feature is enabled, the indicator is lit. When you receive an internal call, your telephone sounds a tone and activates the speaker phone.

An external call (a call from outside your NBX system) rings to your telephone as usual.

18Headset connector — Located on the underside of the telephone, this RJ-11 connector enables you to plug in a headset so that you can listen to calls and have your hands free. See “Using a Headset” in Chapter 8.

To enable the use of a connected headset, press the Headset button (by default, button 16 at the top of the right column of buttons).

19Volume down — Lowers the volume of the ringer, the speaker, the handset, or the headset. See “Setting the Volume” in Chapter 7.

20Mute button — Enables you to prevent callers from hearing what you

are saying during a telephone call, although you can still hear them. Press the button to turn off the telephone’s microphone when you are using the handset or headset, or when your telephone is in speaker phone mode. To turn off the Mute feature, press the button again.

21Volume up — Raises the volume of the ringer, the speaker, the handset, or the headset. See “Setting the Volume” in Chapter 7.

22Handset

Programmable Access Buttons

21

Programmable	Figure 2 shows the 18 programmable Access buttons on the NBX 3102
Access Buttons	Business Telephone. To view or change the current features on your
	telephone’s buttons (button mappings), click the Shortcut to
	One-Touch Speed Dials icon below any NBX NetSet utility screen. Click
	the Help button for instructions.
	Figure 2 3102 Access Buttons

Access buttons have these default settings, which your administrator can change:

1In most circumstances, your administrator designates these three system appearance buttons as lines for incoming and outgoing calls.

2Personal Speed Dial 1. See “Speed Dials” in Chapter 8.

3Personal Speed Dial 2

4Personal Speed Dial 3

5Call Park button — Allows you to place a call in a “holding pattern” so that it can be retrieved from any other telephone on the system. See “Call Park” in Chapter 9.

6Transfer to Voice Mail button — Sends a call directly to another user’s voice mailbox. See “Direct Mail Transfer” in Chapter 9.

7Feature button — Allows you to access features that are not directly assigned to an Access button on your telephone. See the NBX Feature Codes Guide in the NBX NetSet utility for a list of features and codes and how to use them.

8Release button — Disconnects calls. Useful when you use a telephone headset. See “Using a Headset” in Chapter 8.

22 CHAPTER 2: NBX 3102 BUSINESS TELEPHONE

9Personal Speed Dial 4. See “Speed Dials” in Chapter 8.

10Personal Speed Dial 5

11Personal Speed Dial 6

12Personal Speed Dial 7

13Personal Speed Dial 8

14Personal Speed Dial 9

15Personal Speed Dial 10

16Headset — Press this button to enable the use of a headset that is connected to the telephone.

Status Lights for	An Access button that is set up for incoming and outgoing calls is called a
System Appearance	System Appearance button. The light beside each System Appearance
Buttons	button indicates the status. See Table 6.
	Table 6 Status Indicator Lights for System Appearance Buttons

If the light is	The line is
Off	Available for use
Steady	In use
Blinking quickly	Ringing
Blinking slowly	On hold

NBX 1102, 2102,

3 AND 2102-IR BUSINESS

TELEPHONES

This chapter describes the buttons, controls, and features on the following NBX telephones:

■NBX 1102 Business Telephone

■NBX 2102 Business Telephone

■NBX 2102-IR Business Telephone

The chapter covers these topics:

■Telephone Buttons and Controls

■Programmable Access Buttons

■Status Lights for System Appearance Buttons

For a description of the features on the NBX 3102 Business Telephone, see Chapter 2.

For a description of the features on the NBX 3101 and 3101SP Basic

Telephones, see Chapter 4.

For a description of the features on the NBX 2101 Basic Telephone, see

Chapter 5.

For how these features work on an analog telephone that is connected to the NBX system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet utility.

24 CHAPTER 3: NBX 1102, 2102, AND 2102-IR BUSINESS TELEPHONES

Telephone Buttons

Figure 3 shows the buttons and controls on the NBX 1102, 2102 and

and Controls

2102-IR Business Telephones.

Figure 3 NBX Business Telephone (2102-IR Shown)

1Display panel — Displays telephone status messages, Caller ID information (if enabled), and the number of messages that you have in your voice mail mailbox. You can also use it to view these items:

■Logs of your recent missed, answered, and dialed calls

■A directory of people’s names in your organization

■Personal speed dial numbers

■System-wide speed dial numbers

2Soft buttons — Allow you to select items that are displayed in the telephone display panel. See “Using the NBX Telephone Display Panel” in Chapter 7.

Telephone Buttons and Controls

25

The soft buttons, from left to right, are:

■Slct (Select)

■Back (returns you to the next higher level in the menu)

■Exit (leaves the display panel menus)

3Scroll buttons (Up, Down) — Allow you to scroll through the items in the telephone display panel. See “Using the NBX Telephone

Display Panel” in Chapter 7.

4Program button — Reserved for future use.

5Programmable Access buttons and label area — Allow you and your administrator to assign features to specific buttons. See “Programmable Access Buttons” and “Status Lights for System Appearance Buttons” later in this chapter.

6Programmable Access and label area — Allow you and your administrator to assign features to specific buttons. See “Programmable Access Buttons” later in this chapter.

7Hold button — Places a caller on hold. See “Putting a Call on Hold” in Chapter 7.

8Transfer button — Sends the currently active call to another telephone. See “Transferring a Call” in Chapter 7.

9Conference button — Establishes a single call with up to three additional internal parties, external parties, or both. See “Establishing a Conference Call” in Chapter 7.

10Redial button — Redials the last telephone number or extension that you called. See “Redialing a Call” in Chapter 7.

11Speaker button — Enables you to use the speaker phone feature. Press the Speaker button before you dial the call, when your telephone is ringing, or while a call is in progress. To turn the speaker phone off and resume the conversation, pick up the handset.

12Volume up and down buttons — Raises and lowers the volume of the ringer, the speaker, the handset, or the headset. See “Setting the Volume” in Chapter 7.

13Mute button — Enables you to prevent callers from hearing what you are saying during a telephone call. Press the Mute button to turn off the telephone’s microphone when you are using the handset or when your telephone is in speaker phone mode. To turn off the Mute feature, press the Mute button again.

26 CHAPTER 3: NBX 1102, 2102, AND 2102-IR BUSINESS TELEPHONES

14Infrared Port (2102-IR only) — Receives infrared signals from a hand-held device running the Palm Operating System. See “Palm Integration” in Chapter 8.

15Hands Free button — Allows you to answer internal (intercom) calls without picking up the handset. To activate this feature, press the Hands Free button before calls come in to your telephone. When this feature is enabled, the indicator is lit. When you receive an internal call, your telephone sounds a tone and activates the speaker phone.

An external call (a call from outside your NBX system) rings to your telephone as usual.

16Telephone key pad

17MSG (Message) button — Accesses your voice mail messages through the NBX Messaging system. See “Listening to NBX Messages” in Chapter 6. The status light beside this button acts as a message waiting indicator (you have one or more messages in your voice mailbox).

18FWD MAIL (Forward to Voice Mail) button — Directs all incoming calls to your voice mail (or to wherever you have specified in NetSet > User Information > Call Forward) after one ring. See “Forwarding Incoming Calls to Your Call Coverage Point” in Chapter 6.

19Handset

Programmable Access Buttons

27

Programmable	Figure 4 displays the 18 programmable Access buttons. The One-Touch
Access Buttons	Speed Dials screen in the NBX NetSet utility shows your telephone’s
	current button mappings.
	Figure 4 Access Buttons on NBX 1102, 2102, and 2102-IR Telephones

1

7

2

3

4

5

6

8

Access buttons have these default settings, which your administrator can change:

1Feature button — Allows you to access features that are not directly assigned to an Access button on your telephone. See the NBX Feature Codes Guide in the NBX NetSet utility for a list of features and codes.

2Direct Mail Transfer button — Sends a call directly to another user’s voice mailbox. See “Direct Mail Transfer” in Chapter 9.

3Call Park button — Allows you to place a call in a “holding pattern” so that it can be retrieved from any other telephone on the system. See “Call Park” in Chapter 9.

4Flash button (analog line only) — Toggles the current call to another call if the line has the Call Waiting service from your local telephone company, or enables call transfer if the line has the Call Transfer service.

5Unassigned — This button has no default assigned function.

6Release button — Disconnects calls. Useful when you use a telephone headset. See “Using a Headset” in Chapter 8.

28 CHAPTER 3: NBX 1102, 2102, AND 2102-IR BUSINESS TELEPHONES

7Typically, you can use these nine buttons for personal speed dial settings, although the administrator can map them to other features. See “Speed Dials” in Chapter 8.

8In most circumstances, your administrator designates these three system appearance buttons as lines for incoming and outgoing calls.

Status Lights for	An Access button that is set up for incoming and outgoing calls is called a
System Appearance	System Appearance button. The light beside each System Appearance
Buttons	button indicates the status. See Table 7.
	Table 7 Status Indicator Lights for System Appearance Buttons

If the light is	The line is
Off	Available for use
Steady	In use
Blinking quickly	Ringing
Blinking slowly	On hold

NBX 3101 AND 3101SP BASIC

4 TELEPHONES

This chapter describes the buttons, controls, and features on the NBX 3101 and 3101SP Basic Telephones.

The chapter covers these topics:

■Telephone Buttons and Controls

■Programmable Access Buttons

■Status Lights for System Appearance Buttons

For a description of the features on the NBX 3102 Business Telephone, see Chapter 2.

For a description of the features on the NBX 1102, 2102, and 2102-IR

Business Telephones, see Chapter 3.

For a description of the features on the NBX 2101 Basic Telephone, see

Chapter 5.

For how these features work on an analog telephone that is connected to the NBX system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet utility.

The NBX 3101 Basic Telephone (3C10401A) does not include a microphone, which means it does not support speaker phone operation. The NBX 3101SP Basic Telephone (3C10410SPKRA) has a microphone and supports speaker phone operation. All other features operate the same on the two telephones.

30 CHAPTER 4: NBX 3101 AND 3101SP BASIC TELEPHONES

Telephone Buttons Figure 5 shows the buttons and controls on the NBX 3101SP Basic and Controls Telephone. The NBX 3101 Basic Telephone does not include a

microphone, 8, or a speaker button and its indicator light, 10. All other controls are identical on the two telephones.

Figure 5 NBX 3101SP Basic Telephone

1Soft buttons — Allow you to select items that are displayed in the telephone display panel. See “Using the NBX Telephone Display Panel” in Chapter 7. The buttons, from left to right, are:

■Slct (Select)

■Back (returns you to the next higher level in the menu)

■Exit (leaves the display panel menus)

2Message Waiting Indicator (MWI) — When lit, indicates that you have one or more new voice mail messages in your voice mailbox. Also, this indicator flashes when your telephone rings.