3COM 3C986-T, 710011, 3C985B-SX, 710026, 710025 User Manual

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3COM 3C986-T, 710011, 3C985B-SX, 710026, 710025 User Manual

Installation and

User Guide

Gigabit EtherLinkServer

Network Interface Cards (NICs)

Gigabit EtherLink Server NIC (3C985B-SX) 1000BASE-SX PCI Fiber NIC (710011, 710012) 10/100/1000BASE-T PCI NIC (3C986-T, 710024, 710025) 1000BASE-LX PCI Fiber NIC (710026)

http://www.3com.com/

http://www.3com.com/productreg

DOC050059-01

Published May 2001

3Com Corporation 5400 Bayfront Plaza Santa Clara, California 95052-8145

Copyright © 2001 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.

3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time.

If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hard copy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGEND

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this User Guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.

3Com is a registered trademark and the 3Com logo and DynamicAccess are trademarks of 3Com Corporation. 3Com Facts is a service mark of 3Com Corporation.

Intel is a registered trademark of Intel Corporation. Novell and NetWare are registered trademarks of Novell, Inc.

Alteon Web Systems, Alteon WebSystems, ACEnic and the A Design Logo are trademarks of Alteon WebSystems, Inc., a wholly owned subsidiary of Nortel Networks.

All other company and product names may be trademarks of the respective companies with which they are associated.

The software and documentation contained herein are an interim version provided by 3Com Corporation for use with 3Com Gigabit NICs, and contain ACEnic software earlier released by Alteon WebSystems, Inc. circa Spring 200.

For all Gigabit product questions, contact 3Com Corporation directly at:

www.3com.com/promotions/nics/nictransition.html.

Contents

Preface

About This Guide

1

 

 

 

Other Important Documentation

1

 

Contacting 3Com

1

 

 

 

Online Technical Services

2

 

 

World Wide Web Site 2

 

 

 

3Com Knowledgebase Web Services

2

3Com FTP Site

2

 

 

 

3Com Bulletin Board Service

3

 

Access by Analog Modem

3

 

 

Access by Digital Modem

3

 

 

3Com Facts Automated Fax Service

3

Support from Your Network Supplier

4

Support from 3Com 4

 

 

 

Returning Products for Repair

7

 

 

1Installing the NIC

System Requirements 9

Important Components

10

Safety Precautions 11

 

Pre-Installation Checklist

11

NIC Installation 12

 

 

Connecting the Network Cables 13

 

 

1000Base-SX Fiber NIC

13

 

 

 

10/100/1000Base-T NIC

14

 

 

2

Installing the NIC Software

 

 

 

Installing the Software in Windows NT 4.0

15

 

Installing the Software in Windows 2000

17

 

Modifying Configuration Parameters

18

 

 

Installing the Software in NetWare

20

 

 

NetWare Pre-Installation Requirements

20

 

Installing the NIC Driver for NetWare 21

Installing the Driver: NetWare Already Installed 21

Installing the Driver: Initial Installation of NetWare 5.1 24

Contents

 

Verifying NIC Functionality

28

 

1000Base-SX NIC

28

 

 

Connectors

28

 

 

 

LEDs

28

 

 

 

 

10/100/1000Base-T NIC

29

 

Connectors

29

 

 

 

LEDs

29

 

 

 

3

Installing DynamicAccess Software

 

About DynamicAccess Software 31

 

Installing DynamicAccess Software in Windows NT 4.0 or

 

Windows 2000

32

 

 

A

Specifications

 

 

 

 

1000Base-SX Cable Characteristics 33

 

10/100/1000Base-T Cable Characteristics 33

 

Performance Specifications

33

 

Physical Characteristics 34

 

 

Power Requirements

34

 

 

Environmental Specifications

34

Warranty and Software License Agreement

3Com Corporation Limited Warranty

FCC Class B Statement

FCC Declaration of Conformity

3Com End User Software License Agreement

Product Registration

Preface

About This Guide

This guide covers the installation of the 3Com Gigabit EtherLink Server network interface card (NIC). For configuration instructions, see the user guide for your operating system located on the Gigabit Ethernet Server NIC CD.

This guide describes how to:

Physically install the NIC in your system.

Connect network cables.

Interpret the NIC LEDs.

The procedures assume that you are a system or network administrator experienced in installing similar hardware.

Other Important Documentation

The 3Com Gigabit EtherLink Server CD contains documentation for installing, configuring, and troubleshooting the NIC. The manuals are included as PDF files which can be read and printed using the free multi-platform Acrobat® Reader software available from the Adobe Systems Incorporated website at http://www.adobe.com.

To access the manual for Windows NT 4.0 and Windows 2000, open the WINDOWS.PDF file on the CD.

To access the manual for NetWare, open the NETWARE.PDF file on the CD.

Contacting 3Com

3Com provides easy access to technical support information through a variety of services. This appendix describes these services.

Information contained in this appendix is correct at time of publication. For the most recent information, 3Com recommends that you access the 3Com Corporation World Wide Web site.

1

Preface

Online Technical Services

3Com offers worldwide product support 24 hours a day, 7 days a week, through the following online systems:

World Wide Web site

3Com Knowledgebase Web Services

3Com FTP site

3Com Bulletin Board Service (3Com BBS)

3Com FactsSM Automated Fax Service

World Wide Web Site

To access the latest networking information on the 3Com Corporation World Wide Web site enter this URL into your Internet browser:

http://www.3com.com/

This service provides access to online support information such as technical documentation and a software library, as well as support options that range from technical education to maintenance and professional services.

3Com Knowledgebase Web Services

This interactive tool contains technical product information compiled by 3Com expert technical engineers around the globe. Located on the World Wide Web at http://knowledgebase.3com.com, this service gives all 3Com customers and partners complementary, round-the-clock access to technical information on most 3Com products.

3Com FTP Site

Download drivers, patches, software, and MIBs across the Internet from the 3Com public FTP site. This service is available 24 hours a day, 7 days a week.

To connect to the 3Com FTP site, enter the following information into your FTP client:

Hostname: ftp.3com.com

Username: anonymous

Password: <your Internet e-mail address>

NOTE: You do not need a user name and password with Web browser software such as Netscape Navigator and Internet Explorer.

2

Contacting 3Com

3Com Bulletin Board Service

The 3Com BBS contains patches, software, and drivers for 3Com products. This service is available through analog modem or digital modem (ISDN) 24 hours a day, 7 days a week.

Access by Analog Modem

To reach the service by modem, set your modem to 8 data bits, no parity, and 1 stop bit. Call the telephone number nearest you:

Country (Region)

Data Rate

Telephone Number

 

 

 

Australia

Up to 14,400 bps

61 2 9955 2073

Brazil

Up to 28,800 bps

55 11 5181 9666

France

Up to 14,400 bps

33 1 6986 6954

Germany

Up to 28,800 bps

4989 62732 188

Hong Kong

Up to 14,400 bps

852 2537 5601

Italy

Up to 14,400 bps

39 2 27300680

Japan

Up to 14,400 bps

81 3 5977 7977

Mexico

Up to 28,800 bps

52 5 520 7835

P.R. of China

Up to 14,400 bps

86 10 684 92351

Taiwan

Up to 14,400 bps

886 2 377 5840

U.K.

Up to 28,800 bps

44 1442 438278

 

 

 

U.S.A.

Up to 53,333 bps

1 847 262 6000

 

 

 

Access by Digital Modem

ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to 64 Kbps. To access the 3Com BBS using ISDN, call the following number:

1 847 262 6000

3Com Facts Automated Fax Service

The 3Com Facts automated fax service provides technical articles, diagrams, and troubleshooting instructions on 3Com products 24 hours a day, 7 days a week.

Call 3Com Facts using your Touch-Tone telephone:

1 408 727 7021

3

Preface

Support from Your Network Supplier

If you require additional assistance, contact your network supplier. Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.

When you contact your network supplier for assistance, have the following information ready:

Product model name, part number, and serial number

A list of system hardware and software, including revision levels

Diagnostic error messages

Details about recent configuration changes, if applicable

If you are unable to contact your network supplier, see the following section on how to contact 3Com.

Support from 3Com

If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier, 3Com offers technical telephone support services. To find out more about your support options, please the 3Com technical telephone support phone number at the location nearest you.

When you contact 3Com for assistance, have the following information ready:

Product model name, part number, and serial number

A list of system hardware and software, including revision levels

Diagnostic error messages

Details about recent configuration changes, if applicable

4

Support from 3Com

Here is a list of worldwide technical telephone support numbers:

Country (Region)

Telephone Number

 

 

Asia Pacific Rim

 

Australia

1 800 678 515

Hong Kong

800 933 486

India

+61 2 9937 5085

Indonesia

001 800 61 009

Japan

0031 61 6439

Malaysia

1800 801 777

New Zealand

0800 446 398

Pakistan

+61 2 9937 5085

Philippines

1235 61 266 2602

P.R. of China

10800 61 00137 or

Singapore

021 6350 1590

800 6161 463

S. Korea

 

From anywhere in S. Korea:

00798 611 2230

From Seoul:

(0)2 3455 6455

Taiwan

0080 611 261

Thailand

001 800 611 2000

 

 

Europe

 

From anywhere in Europe, call:

+31 (0)30 6029900 phone

 

+31 (0)30 6029999 fax

 

 

Europe, South Africa, and Middle East

From the following countries, you may use the toll-free numbers:

Austria

0800 297468

Belgium

0800 71429

Denmark

800 17309

Finland

0800 113153

France

0800 917959

Germany

0800 1821502

Hungary

00800 12813

Ireland

1800 553117

Israel

1800 9453794

Italy

1678 79489

Netherlands

0800 0227788

Norway

800 11376

Poland

00800 3111206

Portugal

0800 831416

South Africa

0800 995014

Spain

900 983125

Sweden

020 795482

Switzerland

0800 55 3072

U.K.

0800 966197

 

 

5

Preface

Country (Region)

Telephone Number

 

 

Latin America

 

Argentina

AT&T +800 666 5065

Brazil

0800 13 3266

Chile

1230 020 0645

Colombia

98012 2127

Mexico

01 800 CARE (01 800 2273)

Peru

AT&T +800 666 5065

Puerto Rico

800 666 5065

Venezuela

AT&T +800 666 5065

 

 

North America

1-800-527-8677

 

 

6

Returning Products for Repair

Returning Products for Repair

Before you send a product directly to 3Com for repair, you must first obtain an authorization number. Products sent to 3Com without authorization numbers will be returned to the sender unopened, at the sender’s expense.

To obtain an authorization number, call or fax:

Country (Region)

Telephone Number

Fax Number

 

 

 

 

 

Asia, Pacific Rim

+65

543 6500

+65

543 6348

Europe, South Africa, and

+31

30 6029900

+31

30 6029999

Middle East

 

 

 

 

Latin America

1 408 326 2927

1 408 326 3355

 

 

 

 

 

From the following countries, you may call the toll-free numbers; select option 2 and then option 2:

Austria

0800 297468

 

Belgium

0800 71429

 

Denmark

800 17309

 

Finland

0800 113153

 

France

0800 917959

 

Germany

0800 1821502

 

Hungary

00800 12813

 

Ireland

1800 553117

 

Israel

1800 9453794

 

Italy

1678 79489

 

Netherlands

0800 0227788

 

Norway

800 11376

 

Poland

00800 3111206

 

Portugal

0800 831416

 

South Africa

0800 995014

 

Spain

900 983125

 

Sweden

020 795482

 

Switzerland

0800 55 3072

 

U.K.

0800 966197

 

U.S.A. and Canada

1-800-527-8677

1 408 326 7120

 

 

 

7

1 Installing the NIC

Use the procedures in this section to install the NIC and perform initial configuration in most systems. For details about performing these tasks on your particular system, refer to the manuals that were supplied with your system.

System Requirements

Before installing the NIC, make sure your system meets the requirements listed in the following table:

System

Requirements

 

 

 

Windows NT

 

 

Hardware

Pentium-based computer that meets Windows NT 4.0 software

 

 

requirements

 

One open 32-bit or 64-bit PCI slot

 

128MB RAM (minimum)

Operating

Microsoft Windows NT 4.0 (server or workstation) with Service Pack 4

System

or later

NIC Software

3Com Gigabit Etherlink Server NIC driver software for Windows NT.

 

 

 

Windows 2000

 

 

Hardware

Pentium-based computer that meets Windows 2000 software

 

 

requirements

 

One open 32-bit or 64-bit PCI slot

 

128MB RAM (minimum)

Operating

Microsoft Windows 2000 (server or professional), and Microsoft

System

Windows 2000 Advanced Server

NIC Software

3Com Gigabit Etherlink Server NIC driver software for Windows 2000.

 

 

 

9

 

 

1

Installing the NIC

 

 

 

 

 

 

System

Requirements

 

 

 

 

 

Novell Netware

 

 

 

Hardware

Pentium-based computer that meets Novell NetWare 4.2 and 5.1

 

 

software requirements

 

 

One open 32-bit or 64-bit PCI slot

 

 

128MB RAM (minimum)

 

Operating

Novell NetWare 5.1, with the most recent NetWare 5 Support Pack

System

Novell NetWare 4.2 with the most recent patches and support

 

 

 

available from Novell technical support (http://support.novell.com)

NIC Software

3Com Gigabit Etherlink Server NIC driver software, version for Novell

 

NetWare. See the CD for these files:

 

 

3c986.lan (network device driver file)

 

 

3c986.ldi (information used by installation program)

 

 

 

 

Important Components

Included with your NIC is the following:

Anti-static bag (used for protecting the NIC when stored or shipped). Keep the NIC in its packaging until ready for installation.

3Com Gigabit Etherlink Server CD with NIC driver software and documentation.

Inform your network supplier of any missing or damaged items. If you need to return the NIC, you must pack it in the original (or equivalent) packing material or the warranty will be voided.

10

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