3COM 3103 Manager User Manual

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3Com® NBX® IP Telephony Solutions R6.0 | North America

SALES REFERENCE GUIDE

NBX PLATFORMS

NBX APPLICATIONS

IP PHONES**

NBX® V3000 ANALOG(3C10600B-XX)

Ideal for smallto medium-sizedorganizations that require integrated applications with easy installation and management.

Operation in either NBX Call Control or Session Initiation Protocol (SIP) mode

Four integrated central office (CO) line ports; one analog station port

Standard four ports by 400 hours auto-attendant/voicemail (AA/VM), scalable up to 72 ports

10/100 uplink port; 100 Mbps backplane

1,500 device capacity (stations/trunks)

15 Group 2 phone licenses included in base solution

SIP-readyfor business applications and devices (requires 512 MB memory upgrade 3C10240 for SIP)

NBX V3001R PLATFORM (3C10602A-XX)

When redundancy is a must, the V3001R is the solution for organizations that require maximum uptime, where revenue is tied to the phone system.

Operation in either NBX Call Control mode or Session Initiation Protocol (SIP)

Redundant, hot-swappablepower supplies; optional redundant hard disks (RAID1)

Standard four ports by 400 hours AA/VM, scalable up to 72 ports

Dual 10/100 uplink ports; 100 Mbps backplane

Four-slotexpansion chassis for additional analog stations or trunks (T1/E1, PRI, BRI, Analog)

1,500 device capacity (stations/trunks)

SIP-readyfor applications and devices

MAKING THE MOVE TO SIP

CALL CENTERS—Affordable,professional and efficient services that enhance call handling and increase revenue.

NBX platforms running R6.0 software operate in

NBX Automatic Call Distribution (ACD): integrated call center application withbuilt-intwo-seatagent evaluation license; offers five types of routing

either standard or Session Initiation Protocol

algorithms, agent workgroups, detailed reporting, and supervisor status with monitor, whisper, and barge-incapability

eXchange Call Center:server-basedcall center application; offers advanced andreal-timereporting,wrap-upcodes, voice announcement of calls in

(SIP) mode. The standard mode builds on the

queue, and agent and supervisor desktop software

 

 

 

 

success of generations of NBX platforms, while

 

 

 

 

EPICCenter from EasyRun: sophisticated call center solution to support multimedia, advanced queuing and routing and inbound/outbound activity.

the SIP mode allows interoperability between

ADVANCED APPLICATIONS

 

 

 

 

NBX IP telephony solutions and a broad range of

 

 

 

 

3Com and third-partySIP-compliantdevices and

Voice messaging: 400 hours of voice storage standard(non-SIPmode)

 

 

 

applications such as IP Messaging, IP Confer-

IP Messaging: advanced NBX in SIP mode voice messaging; ships with find me/follow me service and 12 ports enabled (scalable inone-portincrements)

encing and SIP trunking. Customers can start

IP Conferencing: hosted bridge for NBX in SIP mode for scheduled andad-hocconferences (standard25-seatlicense)

out running in standard mode and migrate from

Desktop Call Assistant (DCA):on-screendialing and contact management software

 

 

 

standard to SIP mode when such a change

Complement Attendant Software (CAS): desktop application that takes the place of an attendant console

ExecutiveAssistant: designed for executives and sales people, features find me/follow me service, call recording andspeech-recognitionauto-attendant

matches their needs.

Education Module:auto-dialerforK-12organizations; offers absentee tracking, malicious call trace andauto-attendantfor homework hotlines

 

 

 

 

 

 

 

3100 ENTRY (3C10399B)

3102 BUSINESS (3C10402B)

3106 CORDLESS (3C10406A)*

PCXSET(PC SOFTPHONE) (3C10316)

Four fixed feature buttons

18 programmable buttons

Multiline display

Windows-basedapplication

Single-linephone service

Multiline service

1,000 ft. (305 m) range from

Single-userlicense included per

Ideal for doorway and common

Full-duplexspeakerphone

base unit

NBX R4.1 or higher platform

areas

Ideal for power users

Ideal for mobile office workers

Ideal for teleworkers

 

 

 

 

 

 

3101 BASIC (3C10401B)

3103 MANAGER (3C10403B)

3107 CORDLESS (3C10407A)*

 

 

 

Four programmable buttons

Gigabit PC port

Multiline display

 

 

 

Multiline services and display

Large,context-sensitivedisplay

Long-lifebattery withtwo-slotcharger

 

 

 

 

LEGACYLINK FOR

 

Ideal forday-to-dayoffice use

Multiline services and display

Ideal for warehouse and mobile

 

 

 

Executive and manager phone

workers

 

NORTEL/ANALOG HANDSETS

 

 

 

 

 

(3C10392 – ANALOG;

 

3101 W/SPEAKER (3C10401SPKRB)

3105 ATTENDANT CONSOLE

3108 WIRELESS (3C10408A)

 

3C10390 – NORSTAR;

 

 

3C10391 – MERIDIAN)

 

Four programmable buttons

(3C10405B)

802.11 b/g wireless IP phone

 

 

 

Half-duplexspeakerphone

50-buttonDSS

Works with NBX in SIP mode

 

 

 

Multiline services and display

100 station selections

Ideal forin-buildingor

 

 

 

Ideal forday-to-dayoffice use

Receptionist/call-coverageuse

campus-widecalling

 

 

 

 

 

 

 

 

 

*Available in North America and Mexico only. **All 3Com IP phones require a phone license (Group 0, 1 or 2) to operate. See the NBX Price List for pricing and ordering information.

KEY SALES FEATURES

REASONS TO BUY

ASK CUSTOMERS

Firstpure-IPPBX in the market (1998)

Need a feature-rich,pure IP telephony platform

Is your current system working and giving you

Migration-ease;when ready, move to SIP mode

Require the investment protection of a migration

what you need? Any pain points? Focus on:

from standard NBX mode call control

path to SIP-basedcommunications

Capacity of system (voice messaging andauto-atten-

Backed by the experience of over 28,000 systems

Moving or relocating facilities and want to gain

dant ports)

Staying competitive with new applications, such as

installed worldwide

the benefits of a secure converged network

call centers for enhanced customer support

Voicemail support for 12 languages/dialects

Currently have Centrex, a voice service provided

Relationship with current vendor

with localized NBX NetSetend-usersupport

by a service provider, and want a more cost-

Are you spending a large part of your communi-

for United States English, Latin American

effective, in-housesolution

cations budget on moves/adds/changes (MACs)?

Spanish, Brazilian Portuguese and Italian

Outgrown the voicemail port/digital line/station

Do employees work from home? On the road?

Built-inapplications

ports of the organization’s key system or PBX

Do you need a single system to provide telephony

Voice messaging(VM)

Want tosave money on toll charges

services to multiple locations?

Auto-attendant (AA): automated answering service

Need to consolidate trunk connections(analog or

Do you anticipate the need for additional office

routes callers through key-paddialing, “Press ‘1’

digital lines coming into the business) to lower

for Sales, ‘2’ for Customer Support…”

space? Adding new business locations?

expenses

Automatic Call Distribution(ACD): call coverage

Do you have a need to remotely manage and

Want acontact center to improve customer service

option with reporting capabilities can ring a phone

maintain systems for multiple offices?

and increase professionalism

or group of phones in a pre-definedpattern

Will you planning a moving to a new location?

Call Detail Reporting (CDR): graphical reporting

Current phone system is being discontinued by

Is your current PBX or key system under lease?

software provides statistical analysis of calls made

the manufacturer and want to transition to a

If so, when does the lease expire?

and received by the NBX system

single, converged voice/data network (ready to

Voicemail/Email Integration:feature allows users

evaluate new phone system)

Does your current phone system support

to access voicemail messages via their email inbox

Having difficulty acquiring parts and phonesfor

worker mobility? Telecommuting?

Software scalability; grow through licensing

a legacy phone system

How are the needs of mobile workers within

rather than costly hardware upgrades

Phone system lease is expiringand need to

your office building being supported?

Feature-richphone portfolio; match requirements

evaluate a purchase/lease of a new system

How are calls handled by your customer

with nine IP phone model options

Need an easy-to-managecall centerwithout a

support/help desk?

Third-partyphone integration

separate management interface

How is your front desk/reception area being

Easy installation withplug-and-playrecognition

Having difficulty administering current PBXthird-

staffed? Is that solution working well?

of 3Com IP phones

party application server

Does your organization now offer atoll-freeor

Easy administration with a singlebrowser-based

Need to reduce administration burdenand empower

800 number? If so, how are those services

interface, NBX NetSet utility, makes individual,

users to control functions such as speed dials,

implemented?

group, or system-widechanges

Does your organization need support for a

call forwarding and call coverage options

Virtual tie lines (VTLs) or SIP trunks connect

Ready forGigabit-to-the-desktop(1,000 Mbps)

language other than English?

multisite locations

for faster throughput, lower latency and

Will your organization be moving to SIP

Gigabit-to-the-desktopperformance (3Com 3103

advanced phone-basedapplications

trunking sometime in the future?

Manager IP Phone)

Want a single cable for both voice and datato

 

Ideal for financial, retail, education, law and

save money on additional cable runs and ease

 

insurance industries

installation of IP phone system

 

 

 

 

3COM® NBX® IP TELEPHONY R6.0 | NORTH AMERICA

SPOTLIGHT

3COM VOICE READY STARTER KIT

A comprehensive communications solution for the small- to-mediumbusiness customer with the need for wireless, IP telephony and switching services. The single SKU(3CREADYV75-XX)includes the following components and ships in a single box:

3Com Unified Gigabit Wireless PoE Switch 24 combines Gigabit switching, Power over Ethernet (PoE), and a wireless controller in a single rack-mount or table-top unit

3Com NBX V3000 Analog Platform offers an easy- to-manage turnkey IP telephony solution with builtin applications

3Com 3103 Manager Phone enables Gigabit connectivity and performance

3Com Wireless 7760 11a/b/g PoE Access Points

(two) provide wireless coverage

Additional 3Com IP phones, connectivity devices and access points may be added to meet evolving needs.

The 3Com NBX V3000 PoE Bundlenow features a 3Com Baseline Switch 2426-PWR Plus and NBX V3000 Analog R6.0 Platform (3CV3000PWRB)

LEARN MORE ONLINE

PARTNER ACCESS: www.3com.com/partners pa.3com.com/salestools

Channel partners can use this official communications web portal to keep informed about 3Com solutions and programs, including sales updates, pricing, competitive data, collateral and marketing promotions.

For login or password, visit

www.3com.com/partners/password_services.html

Visit www.3com.com for more information about 3Com secure converged network solutions.

3Com Corporation, Corporate Headquarters, 350 Campus Drive, Marlborough, MA 01752-30643Com is publicly traded on NASDAQ under the symbol COMS.

Copyright © 2006 3Com Corporation. All rights reserved. 3Com, the 3Com logo and NBX are registered trademarks of 3Com Corporation. NBX NetSet and pcXSet are trademarks of 3Com Corporation. All other company and product names may be trademarks of their respective companies. While every effort is made to ensure the information given is accurate, 3Com does not accept liability for any errors or mistakes which may arise. All specifications are subject to change without notice.

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